AvidXchange Reviews

Pros

While I must admit I was very reluctant to make this move, it was a painless transition. AvidXchange has lightened my workload. My invoices are scanned to AVID, they enter the majority of the invoice details and I verify, perform filling account coding and post invoices for processing. Using AVID has cut my AP processing time by probably 30-50%. Very user-friendly AND a time-saver ... LOVE IT!

Cons

My only issue with this program is limiting reporting THOUGH I believe this is in the control of the Administrator/CFO of our organization and their setup preferences.

Pros

I love that Avid makes it easy to pay invoices but downloading them to a que and inserting all important information. All I have to do is review the invoice and click submit. This saves me a ton of time per invoice.

Cons

I dislike the capture system. If an invoice is listed as a duplicate and it is not, there is no easy way to get it processed anyways.

Pros

i would say its good when it comes to communicating with customer service to find a solution

Cons

difficulty logging in when you want to log in to PW fro example

Pros

Easy platform to work with and can find invoices easily.

Cons

Technical errors - it has been down for all of my morning and can process invoice. Takes way more that 24 to 48 hours to reply to my requests. Invoices in processing get stuck in the queue till the next day. Called customer service and wasn't any help or were rude.

Pros

It gives me full control and visibility of every bill that's been captured and paid, reducing the amount of time I spend searching for specific bills.

Cons

To me, the workflows are still somewhat confusing, but considering that I didn't have any training when started using this tool, it is still user-friendly.

Pros

ease of access to verify billing

Cons

poorly managed

Pros

Ease of use and fully integrates with our software (MIP Fund Accounting). Implementation Team was awesome! Allowed us to move to electronic approvals and alleviated need to shuffle paper. Documentation readily available as needed with complete audit trail.

Cons

Could not incorporate distribution codes housed in MIP; work around was found. Implementation training limited to personal data - test data would have allowed for more practice. To be fair we didn't ask for additional practice.

Pros

AvidXchange is a brilliant software making coding invoices easy and efficient! Gone are the days of manual coding and scanning! I love being able to send invoices to the email and have them in the portal to quickly code and submit. This software makes coding seamless and easy! A workflow game changer truly.

Cons

No cons! If I must list one, I would say the timeliness of check delivery. Other than that, I love this software!

Pros

Makes Bill Pay easy with approval workflows. Easy to communicate to other team members in workflow. export/upload to Appfolio seamless. Reports make spreadsheets for owner bills. Also support is easy to connect with and very helpful

Cons

Would be helpful to be able to have separate export for owner bills with avid extracting the markup. But this would be an entire new level of service.

Pros

its link with our accounting system is very helpful and makes our life easier

Cons

slow payment process, no ACH option, also, we would like to be able to stop emails the approvers

Pros

AvidXchange and AvidPay have been an amazing addition to our company. A process that used to take hours for numerous positions to implement, has now been dwindled down to just 1 person a little every day. It made it so our company has been able to streamline accounts payable. The ease of the software and the unbeatable customer service was crucial to the implementation. The onboarding process was smooth and we had people helping us every step of the way. Integration with Quickbooks was done successfully, and even when we hit a few bumps along the way, their team jumped on it and got it done.

Cons

Honestly, everything is great. The only improvement I could see is a better search tool for AvidPay, more like the invoice search tool, as the current one takes a bit to figure out. That being said, the great customer service from [sensitive content hidden], made it so we learned how to use it correctly.

Alternatives Considered

Reasons for Switching to AvidXchange

Pros

store data and API filters and internal customer inter support - we value the support and continue education of the product

Alternatives Considered

Reasons for Choosing AvidXchange

Switched From

Reasons for Switching to AvidXchange

Pros

very user friendly and accurate accounting software for processing invoices-

Pros

All invoices in one place! Very user friendly!!

Cons

Not being able to delete an invalid invoice

Pros

Being able to search for past transactions.

Cons

Learning to use the system was more involved than I wanted.

Pros

Avid is user friendly and makes coding and approving invoices a simple process. The search feature for looking up invoices is easy to use and allows you to find historical information quickly.

Cons

There isn't anything that I find difficult about Avid. I've used it at several different companies that I have worked for and whenever I find out they use Avid for AP, I am pleased because I know it will be easy to use.

Pros

It has been super easy to teach people how to use it. It has been great from an approval standpoint

Cons

Indexing has been a huge problem. We have resorted to indexing it ourselves and it has increased our time with AP

Pros

I love that AvidXchange gives different options for payment to the vendors.

Cons

Nothing! I have yet to find something that I don't like.

Pros

Functions. Helpful tool to approve invoices.

Cons

Hard to keep track of the duplicate invoices.

Pros

It is easy to use. Availability is good.

Cons

support is not that great. Take days to get sometime reply back.

Pros

Vendors are able to send invoices in on their own making it easier on my end

Cons

I have really not had any cons for this.

Pros

Ease of UseWorkflow for processing invoicesAffordableConnects seamlessly to our ERP system, Sage Intaact.

Cons

I do not have any real complaints about the product.

Pros

Invoice processing is really cool. How it gets entered in RM with the attached invoices. Saved us a ton of manual work!

Cons

Payments often do not get to suppliers. This creates frustration.

Pros

- AvidXchange has indexers who automatically enter the basic invoice/bill data, then send it into the proper workflow to be reviewed, approved and paid.
- Customer Service is phenomenal. I have never had to wait more than 12 hours for a reply. If a check is lost in the mail, Avid will immediately void and re-issue a new check to your supplier.
- A/P workflows provide a seamless and efficient way for a bill to be reviewed and approved from the right department. It allows for flexibility and completely removes the need for physical copies of invoices.
- Reduces paper.
- Our company uses AvidXchange with NetSuite, and we love the fact that invoices are automatically tied in to the NetSuite bills. Easy way to find a document during audits.
- Overall worth every penny.

Cons

- Unable to make changes to supplier preferences for your supplier. Instead, you will need to have your supplier reach out to Avid and have them select any payment options, etc.. This isn't a huge deal, but sometimes I wish we could make changes for our customer since they aren't the ones using the software. Other changes can be made by the user, such as address changes, company name changes, etc.. This mostly refers to how a supplier would like to receive payment through AvidPay.
- Indexers can make mistakes on basic invoice header data, but this is very rare.

Pros

Time stamp on the transactions, no need to mail checks anymore. many other products can do the same.

Cons

you are not able to save the image of check in batch. for you to keep copy of the check, you have to save one by one. And Avid is not able to do it for you after you terminate the service.