User Reviews Overview
About Telnyx Suite
Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS, fax, and IP services. Telnyx provides global high-speed connections for low latency, high uptime service. The...
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- Industry: Human Resources
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
A Top-notch Platform for Seamless Messaging
My overall experience with Telnyx Suite has been excellent. The platform offers a user-friendly interface, making it easy to send international SMS. The online chat support is particularly helpful, providing instant answers and clear guidance whenever needed. Overall, Telnyx Suite has surpassed my expectations and has become my go-to solution for messaging needs.
Pros
Before Telnyx, I struggled with other platforms for sending international SMS. They were confusing and hard to use. Even with customer support, I couldn't figure it out. But with Telnyx, the online chat support was a game-changer. I could quickly get help, including screenshots, making setup a breeze.
Cons
The impossibility of sending messages in bulk through Learn and Build option.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great services and customer service
It's been satisfying and very game changing. I truly recommend it to any developer.
Pros
The ease of use, the platform that's very easy to understand and more developer friendly. And the great customer service, always available to help.
Cons
nothing really, I'm so far pretty satisfied
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Top Telnyx Suite Alternatives
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Setting up TF Number on new system
I am overall pleased with the quick response.
Pros
The support staff was very quick to respond to a chat request.
Cons
It is a little hard to find what is needed on the portal. Could be easier but the chat support helped
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Telnyx is a good carrier
It has been very reliable. We used their API to integrate our platform into their carrier services including number porting.
Pros
Their portal is good, their API is excellent, and their support is top-notch.
Cons
The way they handle their billing & credit isn't ideal for me.
Alternatives Considered
BandwidthReasons for Switching to Telnyx Suite
Bandwidth doesn't work with startups any more.- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Review from non technical user
So far I am very pleased with the service I have received
Pros
It was very intuitive to use and easy to understand the functionality
Cons
Nothing really, any feature I used works as described.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Good first impressions
Good so far but it's still early days of using the solution.
Pros
Ease of use and clarity of the UI where key, also the chat support that was quick to answer
Cons
Not being able to see right away if the features I was looking for (mainly Clip No Screening on SIP numbers) was available without having to go through the identity validation process and the guides for open source IPBX not being up to date (screenshots and versions used).
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great service with a very great customer service
Pros
Quick deployment, easy refill, large choice of phone numbers, quick account verification
Cons
Nothing, my experience was better than i expected.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Great customer support, excellent rates
Pros
Outstanding customer support, great API documentation, and pricing is great as well.
Cons
No complaints yet :) Perhaps that I had to submit my verification documents more than once?
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Solid product
Pros
Customer service is helpful, they answer questions and follow up with an email with more info. The reporting feature is what I use most often and it's pretty intutive.
Cons
Some types of reports (e.g. monthly usage/cost) each individual number could could be improved. A basic search by phone number, without needing to download an entire file, would also be helpful too.
- Industry: International Trade & Development
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Telnyx call quality is very good
Again, my only problem is when a mistaken call costs out of a normal use of $ per month. That is and can be unacceptable for some users. Mind you, the price list was NOT available at the time and this was demonstrated.
Just this issue can make someone chose reimbursability over quality, which is not what Telnyx is about given their infrastructure and quality.
Pros
Is relatively easy to set up, call quality can be great. Prices are within reason for most destinations. 711 a/u codec is mostly available almost always, and every once in a while the codec will slip into HD 722, which is good.
Cons
The first call mistake -expensive destination- is not immediately refunded. I believe is a bit unreasonable for someone who does not bill more per month. For a big outfit, it can be even bigger problem.
The communication with the server is not in HD. Some providers in Europe keep the communication in HD to facilitate the call to ascend to the higher codec if possible.
It should be clearer to adopt encryption or course, to the untrained user, as the IT guy clearly knows or will know what to do.
General call quality, though, can be very good to great.
Last one, the website should give an assurance that forced IP to the outside world is possible and not give away the name of the client/user when the receiving software can strip the sip address behind the number instead of randomizing or at least allowing a common root for the whole user team.
Response from Telnyx
Hi Jasper,
Thank you for the honest feedback on the Telnyx platform. I wanted to provide some clarification regarding the points in your review:
1) Calling Expensive Destinations
Telnyx is very transparent and open regarding how much it costs to call a particular prefix. After communicating your intentions and that this instance was a genuine mistake, we issued a refund for this call on your portal account.
2) HD codecs on all calls & encryption
As it stands today, Telnyx offers HD voice on all on-net calls. We are currently working internally to make HD voice available for all destinations to provide customers with the option to have HD voice on every single call. Regarding encryption, you can enable SRTP/ZRTP on the connection (SIP Trunk) level to encrypt media (https://support.telnyx.com/faqs/does-telnyx-encrypt-communication).
3) Website concerns
Can you email [email protected] with your concerns in further detail?
Thank you again for your feedback!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
These guys really get it!
Can't say enough how amazing these guys are. Not only is their support really good, but you don't need them most of the time. Their web interface is intuitive, pricing is extremely fair, and the service is generally rock-solid to begin with.
Pros
Customer support - they're amazing. I've never had a telecom company with such great support - most companies are absolutely abysmal, and these guys are not just OK, they're great! I've had issues at 2 am, and they're on top of it, whether it's a big or little issue.
Cons
We've had a few short outages, but nothing earth shattering - certainly nothing worse than any competitors we've ever tried
Alternatives Considered
BandwidthReasons for Choosing Telnyx Suite
Service and stabilityReasons for Switching to Telnyx Suite
Web interface, pricing, service- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
A great platform for VOIP with a great API
Pros
I have integrated many different VOIP providers for voice termination and origination, as well as SMS options but Telnyx is by far my favorite. Highly competitive rate decks for low and mid tier volumes which is great for small and medium enterprises, and even better high volume pricing.
A well documented API with loads of examples made SMS and certain voice feature integrations a breeze.
24/7 Support
Cons
My only complaint is that certain features pertaining to failover to PSTN for DIDs as well as SMS integration have recurring monthly charges on top of pay per use
Response from Telnyx
Thank you for your review on the Telnyx platform. Regarding your feedback on Telnyx's monthly reoccurring charges, below you will find a list of the applicable MRCs on the Telnyx platform:
1) Numbers (TFNs & standard DIDs)
2) SMS activation on TFNs and standard DIDs
3) Call-Forwarding activation
4) CNAM
5) Emergency service
6) Channel billing (optional)
7) Virtual Cross Connect creation
For clarification, in order to create a redundant fail over on your connection (SIP trunk), you would just need to add another IP address to your connection and you will be all set with no extra charges or additional MRCs.
Once again, thank you for your feedback and please email [email protected] if you have any further questions!
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
One Small Step for an ITSP, One Giant Leap for the Industry
Excellent.
Pros
It works....flawlessly (in comparison to other providers). The service is excellent both in function and support. The portal is intuitive and powerful...a relative delight to use. There are many things we like about Telnyx (Performance, Platform, People, Pricing) but if I was forced to pick one thing above all the others it would have to be Porting. Compared with the other providers' porting process, it is a pleasure (and yes, I did just use the word pleasure in the same sentence as porting).
Cons
It is hard to define a true "Con" here. There are things that are still in development and the constant improvement with the associated necessary changes does cause the "who moved my cheese syndrome" sometimes.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Gréât quality VOIP services and super dashboard
Very good quality voice over ip
Service people know what they are doing or will get the info for me
Rath
Pros
Easy to use
Compréhensive
Pricing clear to understand
Invoices, services cost, categories wells indicated
Cons
Support mainly by chat and email. Sometimes in emergency situation it is not fast enough or de not feel it is fast enough
Sometimes it will be better to be called to discuss an issue instead of back and forth emails. Better understanding, less frustration and lot less stress waiting or feeling not being understood
Response from Telnyx
Hi Jean-Pierre,
Thank you for your valued feedback. Regarding your feedback on contacting our support team via email and chat, you are always welcome to call our support team at 1-888-980-9750 24 hours a day, 7 days a week. Our NOC team is willing to troubleshoot any issue that arises via phone if this is your preference.
Thank you for your review and let us know if you have any further questions.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Happy but High Priced
The people working at Telnyx are top notch. I have had nothing but great conversations and dealings with most everyone.
Pros
The flexibility on the portal allows for alot of functionality and control
Cons
Its speed. I have tried from multiple browsers and from smart phone and at times, in emergency situations, it can take too long to make adjustments
Response from Telnyx
Hi Jason,
We appreciate your honest feedback on the platform. The portal performance is something we take very seriously and monitor very heavily as we understand it is crucial to be able to log in and make changes on the fly in emergency situations. Are you able to clarify what specific sections in the portal you are referencing in your review that take a while to update?
We are also happy to have further discussions around your pricing at any point in time. We will reach out to you separately to discuss this.
Thank you for your review!
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
HIGHLY RECOMMENDED
I feel very comfortable with the Telnyx platform, it has everything to make my business work 100%
Pros
very good service, best support, the best prices on the market, it has everything for my operation and the best, it has all the support available 24/7
Cons
I would like the support to be in multiple languages
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Superior Voice Quality
Pros
The voice services offered by Telnyx are top-notch. We have experienced crystal-clear call quality with virtually no latency, which is crucial for our customer support and sales teams. Features like call recording and advanced call routing have further enhanced our ability to manage and optimize our voice communications.
Cons
There are no complains from Telnyx's service so far.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Excellent VOIP solution
Overall I'm extremely satisfied with the service and don't hesitate to endorse Telnyx. Provisioning resources is almost instant and call quality has been consistently great.
Pros
With Telnyx I have instant access to reliable VOIP services that can be instantly scaled up and down at an affordable price.
Cons
It initially took a few minutes to familiarize myself with the web interface. Much of the documentation was provided in video format.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
I knew I was going to love the product, had no idea I'd love the support
Overall I haven't used it long but am very impressed.
Pros
How easy it was to implement and how similar it was in set up to others I had used.
Cons
I have some trouble with L2 verification but it really isn't a con because support helped me out, and it's great to know how secure they are.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great SIP trunk and support
Pros
The ease to setup and use and the customer support are really helpful
Cons
Can sometimes take a bit of time when support tickets are escalated
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great service
Pros
Features and functionality along with a very responsive support staff make Telnyx whole.
Cons
Although the support is pretty responsive through their web messaging it would be nice to also provide support over the phone as well.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Bad Customer Support
Very bad in terms of the security of the platform.
Pros
The price is cheap than its competitors
Cons
The customer support is very bad. My account keys got hacked twice my account got hacked and I cannot log in even after talking to there support they mention the account don't exist but 10 minutes I received an email from their app stating someone from another account accessed my account. Furthermore as my account was not working I thought it is all good by my Credit card get started to charge and there is no way I can talk to anyone in their team. Again they never take responsibility of any hacking that happens to the account due to their system and pass it to customer.
I will suggest to avoid this service provider as we have switched back to our old providers due to security concerns.
- Industry: Information Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Telnyx is GREAT and World Wide Available!
Call quality is superior and tech support is very fast and helpful!
Pros
World Wide locations... even Sidney Australia!
Cons
Monthly charges even though not using it sometimes
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Impressive service
Pros
Easy setup, affordable service and accessible customer service
Cons
im not sure i have found one yet. Will keep you posted
