Tokeet Reviews

Pros

They came highly recommended to me, and I am glad I listened. The price is a fraction of the other vacation rental software companies and the program is actually very well designed.

Cons

I'm gonna have to be boring and say "none". There is a slight learning curve, even coming from another channel manager, but that's to be expected really - it's about as easy as managing 20+ properties can ever be.

Alternatives Considered

iGMS and Guesty

Reasons for Switching to Tokeet

Way better pricing, way better user interface (never used Guesty though), and the customer service team was really helpful on the phone. Also, they let you actually try the software before buying it, which helped a whole lot.

Cons

Unfortunately we being in South Africa and having a poor exchange rate, this makes the channel manager a bit expensive for us, but it has been worth the increased fee.

Pros

They have a basic set of tools for property management, althoug it gets quickly expensive when you use all the stuff - more expensive than their competitors. They claim to have a good support, but really no issues are being solved.

Cons

I was lied to several times during the pre sales. [sensitive content hidden]., their sales guy even missed first scheduled call with me, without an apology and came late to a re-scheduled one, which was huge waste of time on my side. They also claim that they are a large multinational company with main office in the US, but that office is nowhere to be found and there is pretty much one person responsible for everything [sensitive content hidden]. I would not recommend their service at at all - shady company with shady practices. When I wrote a review on a different website for them, their [sensitive content hidden] tried to take the review down claiming that they never spoke to me. Totally ridiculous, save yourself time and try a competition. I would suggest you Hostaway, Hostfully or OwnerRez, based on my extensive research and what I tried.

Pros

Love the ability to create your own website which is very easy to do.
Love being able to ask questions and get on a phone call with a real person.
Love how easy the system works and how you can automate your processes.

Cons

You have to think a little different than you usually think with some of the processes. However, once you understand them, it is easy.

Alternatives Considered

Guesty

Reasons for Choosing Tokeet

the website from this company was old fashion and Tokeets is much better looking.

Switched From

Lodgify

Reasons for Switching to Tokeet

direct booking website was our main feature that we liked

Pros

I'm really excited by the integration with Airbnb and Booking, the way rates are managed and synchronized (I'm using automatic rates which works fine). I'm also great to share a calendar with the staff that clean my property.

Cons

The integration with VRBO that requires a stripe account. The limit of sending only one mail per event (booking creation)

Alternatives Considered

Lodgify

Reasons for Choosing Tokeet

Bad support for VRBO and lack of calendar sharing

Switched From

Smoobu

Reasons for Switching to Tokeet

Far better quality/price when managing few properties

Pros

It's a great channel manager, and support is very helpful

Cons

Website feature is simple, but they offer paid add-ons

Alternatives Considered

Hostaway

Reasons for Switching to Tokeet

Tokeet is cheeper, easier to use, and I like the interface better

Pros

good chat support and easy to use and integrate

Cons

could be slow speed sometimes but nothing major

Alternatives Considered

Lodgify

Reasons for Switching to Tokeet

price did not make sens and API wasn't available on Lodgify to integrate to website

Pros

It’s easy to you, versatile and the team provides great support

Cons

Some of the steps were a bit complex to follow

Pros

Responsive support at all times and even in times when it shouldn't be expected, the Ai bot is very good.

Cons

Some of the booking engine glitches but they are resolved.

Alternatives Considered

Guesty and FreeAgent

Reasons for Switching to Tokeet

Price and functionality were best overall.

Pros

User-Friendly: The interface is sleek and easy to navigate. Even new users can quickly get up to speed without extensive training.

Cons

While basic functionality is straightforward, some of the more advanced features, like reporting, can take a little time to master. To their credit, they have free training sessions.

Pros

Easy to use - live chat back up service is brillant

Cons

I like it all - service product - everything

Pros

Used this app since they very first started and it always did what it was supposed to do but the quality has gone down as the price has gone up

Cons

You are forced to used card payment links to in order to be able to send an invoice even if you don't want to accept that card payment. The widgets don't work even though they insist they do - they really don't. The support is arrogant and not user friendly. They say you can "migrate" to symple- you can't you are just asked to sign up and start all over again. If you decide to close your account - it is instantaneous - no access until the end of the period you have paid for. Way to expensive for what it is.

Pros

Customer Service is amazing
API Connections to Airbnb, Booking.com, Expedia.com and soon Homeaway works well
Automation Tools are time savers
Billing/Invoicing and Stripe/Paypal integration

Tokeet is a powerful tool, but a bit raw and needs more development effort from developers to make proper. It has plenty of potential, but there are also some drawbacks:
-Website templates are limited and booking and viewing properties on mobile is hard to impossible;
-SEO support for website doesn't exist, but will be developed in 2018 sometime;
-Mobile version of Tokeet requires tweaking to make it workable and more user friendly, there are a few bugs such as manual blocked events are not shown on mobile version, etc;
-Alert system exist, but synchronization might be off on channels without any indication of the same on Tokeet's interface, unless someone will do quite a few clicking around. This is not right. Simply dangerous practice that might trigger double bookings;

Customer support is top notch and amazingly efficient.
Help system is good, but not updated with recent changes.

For now we are moving away from Tokeet web templates for now and into wordpress + tokeet widgets and hoping that changes requested and bugs/issue will be addressed promptly.

We will update review as things will change/progress or not.

Cons

SEO hooks/tools are missing, but there are plans to add in 2018
Web Templates needs to be updated/improved, especially on mobile
Mobile App is hard to use
Written by using an outdated technology Angular
Critical issue indication needs to be improved
Submitted tickets/development items should have tracking info and deadline set (if possible)

Pros

I decided to go with Tokeet for my business after months of reviewing, testing, and critiquing between 20-30 different major and minor players in the vacation rental PMS space. What we found was that Tokeet offered an immense amount of functionality that fit exactly what we were looking for, at a price significantly below any of their real competitors. There is an immense level of customization that can be setup for each property, and to-date we have been very happy with their channel management for what amounts to hundreds of interconnected listings in our portfolio.

Cons

I have found that there is an immense level of configuration necessary to really get the best out of Tokeet - many processes that, in competing PMS platforms, are very turnkey to setup require much more work to reach equivalent functionality in Tokeet. With that said, that configuration allows for far more customization, and so those turnkey setups in other platforms are not the best fit for everyone. Regardless, the company provides a comprehensive library of help articles and videos to get everything configured exactly the way that you need - and customer support is immediately responsive to any inquiry we've had - so it's just a matter of taking the time.

A Spanish version would be very helpful for us, in particular, given that many of our property owners are based in Spain - I'm told that this can be expected in 2018, though.

Pros

I run a small business with short term rented apartments and I’m totally new and self thought in the field. I studied several CM before and Tokeet seemd as the most complete solution. The second alternative was Ibelsa but Tokeet interface seemed more accessible.
So the pros:
1. Good integration with Airbnb
2. Payment and invoice integrated
3. Some level of automation
4. A satisfactory web site builder (you need to have programator skills to achieve better resaults.
5. Very good 24/7 support
6. The app is improving constantly

Cons

1. Lack of a PMS module
2. Poor integration with Booking.com - the reservations sync is good but messaging with guests in app doesn’t work properly/ guess is also a Booking problem since the architecture of the platform is obsolete)
3. Not enough automation - lack of accès control module
4. Some features in the app are not very clear at the first sight

Pros

Tokeet pulled all of my manual processes into one view, and has given me the ability to have one clear view of the business. I am running 4 properties and want to grow that number, and this would not be possible without Tokeet.
Tokeet can show me with one view what’s on for the day/week/month, look at rates, change rates and push out to AirBnb, Stayz, Bookings.com, Expedia and many more. Once set up its easy to use. I have not had any issues I used to have with double bookings, and I love to look at the sales graphs and P&L's, showing how the business is tracking.

Cons

First issue for me was working out how to say Tokeet!
Very few cons as the issues I have had are from other parties, I had some trouble with credit card payments in Tokeet, but this turned out to be Stripe (the credit card provider) not having my merchant facility set up for the accommodation category.
I also had a time where the system disconnected from Airbnb, but this can be AirBnb fault, not Tokeet, so Tokeet has the ability to set up an email or text should this become disconnected. (it has not happened again anyway)
Highly recomend Tokeet

Cons

This is an awful system and the 'support' team are unhelpful to say the least. We have had a number of double bookings as a result of Tokeets incompetence. The staff totally wash their hands of any responsibility and their stock answer when they get it wrong - very wrong by allowing a number of double bookings - is that the customer is free to leave if they are unhappy with the service. Please avoid this company as they are certainly not fit for purpose.

Pros

Dont understand most of it and no time to try to work out how to use it so chicken and egg situation where it would save time if I had time to utilise its systems and could understand them

Cons

Still dont understand how to use it. Its expensive as I dont utilise most of its systems because I dont understand how to and because I never have time to try to understand.

Pros

The channel manager and messaging between the guests simplifies my life. The use of Signature to capture electronic signatures and IDs is very useful.

Cons

The Tokeet mobile app is not easy to use. It's trying to fit the browser experience into a mobile phone screen and it just doesn't work as the screen is just too small. The app needs to be re-written from the ground up.

Pros

They answer fast to any question and they help you solve problems fast and easy

Cons

There are some features missing. Like new things about airbnb promotions and some connections with booking. But you get used to it.

Pros

Easy display of bookings and connects multiple booking platforms. I like that you can toggle the view from week month or day.

Cons

Sometimes the syncing gets off and has to be reset. Not sure why this happens but I sometimes don't realize immediately and it can cause trouble.

Pros

It has helped us to scale from 2 properties to 54 in the last few years

Cons

They've taken on board some of the suggestions people have made and fixed a lot of the bits I didnt like.

Pros

It’s straight forward once you figure it out

Cons

I wish The customer service can have some kind of access to delete or sort out a problem in the rentals if the rental owner is giving them permission.

Pros

Tokeet is easy to get used to using and the Ux/Ui is clean and modern. It offers several integrations that can be very helpful in automating business functions.

Cons

Lots of growing pains, technical glitches and slow support. While the Automata and Signature add ons look good up front the have numerous technical issues still that diminish their value significantly.

Pros

Nice website - good marketing - a really decent user interface and adequate user support and documentation.

Cons

We got excited when looking at the homepage and it all looked like a product offering a lot of the features we needed. In the end though the site is very procedural and requires a lot of data entry, some of the connections to other softwares are not active or do not work correctly. The channel manager is pretty weak and does not allow proper synchronisation of most of the data, and lacks many of the channels we need to expand our business. Probably an ok tool for somebody who wants to spend little and manages up to 3 or 4 properties, but nowhere near the enterprise-class software we need to grow our business and automate our processes.