User Reviews Overview
About LS Retail
LS Central is a unified POS and ERP software solution built on Microsoft Dynamics technology. It brings together several functionalities in one application such as financials (the Microsoft Dynamics ERP), point of sale (POS),...
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Best ERP for Retail sector
Pros
Best way to track your daily expense and income in Retail zones. Can handle larger data volume. Can be integrated with any solutions like whatsapp, Payment gateways, Etc.
Cons
It comes as an Vertical software with Business central. not as a standalone software
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
All-in one Retail Solution for a plug and play action
Retail Business in Sri Lanka is not well-managed when it comes to Resource Planning and Finance Management. Sri Lankan IT Industry is highly competitive in introducing a modernly made Retail Management Software Solution to make things go ahead in Retail sales industry with efficiency and good standard, and herewith LS Retail and its business logic designs as an Implementation person I did see bigger advantages to follow a well-developed framework. LS Retail was a Thumbs up from both the Implementer and the End-Customer.
Pros
Wide-spread Configuration capability is a huge plus point selecting this as the main Retail Solution for a Retail operations-driven Business or an Enterprise. LS Retail has the capability to deploy as a vertical software solution for Microsoft Dynamics NAV/Business Central which makes the solution proposals more competent and viable. In terms of UI/UX, the user-friendliness is an achieved goal metrics here at LS Retail.
Cons
Although the capacity to configure the system is given at a performable level as a Deployer I am keen for good development capabilities to be carried out, overlayed or extended. At the moment the pricing structure is not that viable for South Asian Market from implementation and proposal development experience.
- Used Daily for 2+ years
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Review Source
We had the chance to implement LS. NAV Version 800.03 and version 900.05 at different client...
Pros
The screen is intuitive and easy to use. The functionality does not seem overwhelming or hard to understand. It pack with features and also works with different variation type of retailers- a pure retail store and or hospitality type. It can all be taken care by one system. You can also customize the application to fit your needs such as hide features for some users or also integrate new functionality such as payment integration. I like that it is web enabled which means that a retailer that want to have an Omni channel system can integrate their econmerce to this back office
Cons
Support or response are very slow from LS. Also for any fixes and hot fixes they provide is one the latest version of Dynamics NAV. This means that it is very hard to retrofit hotfixes from one version to the other. A good example are from version 900.03 to the newer 10.00.05. The fixes were not evident or detailed as it should have been. Also the software seems to be over promised. There are features listed that although present - does not fully cover the necessity of the client. A good example is again on version9.00.05 which although advertised as have a good coverage for hospitality- restaurant/bar, there were lots of issues or limitation of the software. The software may allow you to do some configurations and suggest some functionality but it does not work in the context of North America or lead to hard errors with system crash. Such errors were found and are still present in their split bill function for example. The cost is high as well since it is built on top of the dynamics nav stack.
Top LS Retail Alternatives
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Value for your dollars!!!
The solution was implemented in a multidimensional organisation with POS's, backend and frontend users. The ability to have everything (>90%) of your needs fulfilled is a fantastic feat.
Pros
The ability for the software solution to work for you straight out of the box and then provide the adaptability and also extensive modularity is amazing.
Cons
The lack of a Human Resources aspect. Well there is HR involved but its very limited.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great business value
Customer service, replenishment, retail operations, accounting, inventory, store management
Pros
Integrated solution, ease of use, world-class product, great functionality
Cons
Some tardiness in the technical response
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Working with LS retail since last 17 years long journey with summary below.
Amazing product with both pros and cons. Product carries history with great experience from implementers. As a core product there are lots of features missing for mid-size retailers. Other competitive products in the market supply lot of these features and we haven’t seen in LS yet.
LS central become lot more difficult to Quicker deployments with customisations and lot of dependencies and also un availability of LS Retail support
I know LS is investing lot of inputs but it is not catching up with market speed.
Pros
1. Built on Business Central
2. Compatible with SQL
3. Uses Microsoft AZURE & Cloud
4. Rich features with integrated ERP
5. Best fit for mid and small retailers and quick setups to go live
6. Good replication tool
7. etc. etc. i have a massive list to go
Cons
1. NOT User friendly on POS configurations, too many complicated setups involved behind scenes
2. NOT easy to install and deploy
3. Hard for low end retailers to maintain and manage
4. Lack of training materials in latest versions.
5. Lack of integration to other channel platforms.
6. Lack of localisations in some countries and partners are not up to date.
- Industry: Retail
- Used Daily for 2+ years
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Review Source
LS Nav is a high quality solution from a top retail partner
I used LS NAV in the Retail and was part of the implementation process. It is easy to lean and has a very intuitive user interface that most people get familiar with very quickly. It is customizable and in the lower end of the price range for the features you get. However customization can get expensive if you need features that are not out of the box.
Pros
Seamless integration with Microsoft Dynamics NAV, highly configurable point of sale user interface, the promotions (discount offers, mix/match, happy hour, buy x get y free, etc.) works very well and is very intuitive once you have used it for a little bit, LS Retail is constantly investing in their solution
Cons
No Security related to tables, Transaction margin, If you customize too much Microsoft Dynamics NAV you can have problems down the line.
The inbuilt reports feature is not fantastic.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good Product with Valuable Price
LS Retail is company that provide a solutions focusing in retail and hospitality. I am using one of their product, LS NAV. The product was very rich features and functionality, its suite to any business process that i am facing for all client. Whenever, the client has a specific requirement, the system can be customized with some effort. Rich features always means high complexity. And, the product is quite expensive for small retail business. But, overall the system is fine.
Pros
Rich features and functionality, stable because it's an add-on on top of Dynamics NAV/365 BC that strong in the accounting.
Configurable with needed of good knowledge of the system.
Cons
The support team is not really helpful. Quite expensive product.
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
As a project consultant of LS NAV for 4 years, this is the software that is easy to manage.
An active enhancement plan is a vital part of making the most of LS Retail solution, whether it's LS Nav, LS One, or LS First. There are many benefits of being on active enhancement plan that many retailers do not realize, and re-enrolling as a lapsed customer can be costly and time-consuming. With an active enhancement plan, you can provide an excellent customer experience that doesn't end after the license has been purchased.
Pros
The most I like with LS NAV software is the compatibility with other modules. End-to-End business process.
Cons
The least that I like with LS NAV is the monthly update of fix objects, which I don't find it easy for me to catch up regularly since I'm on a project phase.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
LS NAV is nice product for retail industry however hospitality side of functionality still...
- Most stable Retail add-on for Microsoft Dynamics NAV
- Ease of implementation
- Ease of configuration and customization
- Capability to handle large store network
Pros
- Simple architect
- Ease of use
- Seamless integration with NAV
- Data replication is stable
- Promotion are easy to setup and publish across stores
Cons
- Member management
- No API for e-commerce
- Cost of product for customers
- Hospitality retail
- Split bill function
- Weak process in enabling the depth in product, few errors or bugs or limited functions remains as it though it plays a huge role in customer's buying decision.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Review on LS Retail
1. I have worked on some other retail and hospitality solutions as well but i feel LS retail complete major requirements compare to other solutions.
2. LS retail is complete pack which offer multiple verticals of retail industry like front POS, Back office, Member management, Staff management, replenishment and Loss prevention etc.
3. It is easy to customize as compare to other solutions also it is easy to integrate with other solutions.
4. LS Hospitality also offer long list of features but there are some other hospitality solutions which offer more features but we need to integrate those solution with ERP like Navision but LS Hospitality is already vertical of Microsoft Dynamic Navision.
Pros
1. Support Online,Offline and mixed architecture
2. Data flow between two different database like Head office and POS
3. Real time transaction replication through web services
4. Offers & Promotions with coupons and vouchers
5. Inventory Management
6. Strong store backoffice functionalities like cash management
7. Recipe Management for Hospitality
8. Mobile app and Kitchen Display for Hospitality
9. Replenishment
Cons
1. Staff Management is little complex
2. Some functionality is missing in member management/Loyalty if we compare with dedicated loyalty solutions
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
I am a software developer, who works most of the time for LS Retail projects
My company has integrated this software with many customers in different countries and all of them are more than happy from the product and the benefits that it brings to their business - flexible and varied types of promotions , loyalty system, easy to use POS system, social media integrations ,etc.
Pros
It includes variety of functionalities - loyalty system, hospitality, web integrations, flexible promotions, retail POS, call center functionality, delivery management . It encompasses many aspects of retail business. You have the possibility to setup it in a way that fits to your business.
Fast replication between different stores and the central database. Possibility for near real time replication of the sells data from the point of sale to the central database, provided by web services. Possibility to manage centralized gift card, discount coupons, loyalty card systems, provided by build in web services
Cons
Initial setup takes time and you need guidance from experienced consultant.
Technical staff is needed to support and monitor the proper functioning of the software ( especially if you have many stores,because of data replication and web service connection between them )
- Used Daily for 2+ years
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Review Source
Crear Software
Pros
Integration with Backoffice makes it easy to have a big picture of all the operation in less time than with other applications.
Cons
not for a small business, because the price for few stores is very high unless, the customer rent the licenses.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used for 2+ years
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Review Source
LS Retail is a one stop solution for Retail POS
Pros
Ease of Use and functionality available on POS. It captures all the essential features required be it related to Replenishment, Loyalty and Member Management, Gift Card, Credit Note on Sales Return
Cons
The discount feature is not robust. It does not offer much usage flexibility and becomes a bottleneck in the current dynamic environment when both brick & mortar establishments with e-Commerce are moving in ahead jointly in such volatile and cut throat retail industry business. The LS offerings in discount is highly lacking in terms of support and are incapable to handle multiple and diverse discount feature processes required in todays time to retain loyal members of different retail brand.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
This is one of the best retail solution I have ever seen.Its ideal ERP solution for mid size...
I've been working on this product as consultant since last 6 years.worked for 3 different organisations on same platform.Its benefits organisation with his powerful features n trustworthy behaviour.
Pros
Best features abt LS Nav is Loyalty management.its is helpful to attract more customers to shop by developing your own loyalty data on each shopping.
The feature which I like most about LS Nav is its Offer management.its provides organization to run different types of items on same product to increase sales.its provide different offers options like mix n match, multibuy, promotion, slab etc.
Cons
There is hardly any issue which I have seen with this product.Other than per year licensing part, this product is very reasonable and cost-effective for the organization
- Used Daily for 2+ years
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Review Source
The journey has been a roller coaster experience so far, with ups and downs for each s/w...
Great deal of retail industry know-how and ideas for solving some problems or meeting customer requirements and expectations.
Pros
Usefulness and flexibility of the Scheduler and Data Director, along with the multitude configurable options for POS.
Cons
Complex inter-related setups that would be difficult for non-technical users to do themselves without any prior knowledge or understanding of the whole system. For example, InStore Management and Repelnishment.
- Industry: Events Services
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
I used LS Nav Retail POS System while working for Limited Brands - Very user friendly
Pros
Easy to learn and use. You can customize a lot of features. You can track sales and use it for inventory managing. They offer a mobile version for iPads/iPhones that you use at your retail store.
Cons
More expensive than others options and sometimes can lag when loading. You have to be connected to a reliable internet source because it won't work offline.
- Used Daily for 6-12 months
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Review Source
Good pos
Pros
Support most of business case retail and F&B. Especially retail and membership is one of the top feature that support.
Cons
Weak in F&B some if needed feature such as split bill not support, need quick support for this otherwise it will be diffecult to roll out in this sector
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
LS Retail Review
very complex retail software that allows customers to have all processes covered.
Pros
wide aspect of functionalities that are available for users.
Cons
Complex to implement. even though we have 10+ years of experience on each project we face issues that are hard to solve and are in line with changes that LS Retail company implemented for new versions.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Complete solution for the retail market
High user base acceptance
Pros
Highly scalable
Customizable
Based on Dynamics NAV
Based on SQL Database
Fast item lookup
Customizable layout
Lots of features
Cons
Poor documentation (both functional and technical)
Limited training availability
Poor error handling and debugging on POS
Complicate setup
- Industry: Computer Software
- Company size: 51–200 Employees
- Used for 2+ years
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Review Source
THE REAL END-TO-END SOLUTION
We are a partner of LS Retail and somewhat not satisfied with the support they are extending to partners like us.
Pros
With LS Retail, you won't have to worry maintaining several systems for your retail, inventory and financial management needs. It's an all-in-one solution for your retail and accounting needs.
Cons
Data director. gives us a lot of headaches. While this is the strength of the system, the issues, bugs and other related concerns attached to it is also its lowest point and dragging the overall performance of the system in the market with large-sized industries. And support sucks also when it comes to questions on data director.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Best retail solution around
LS retail have been really innovative in understanding and implementing future customer needs into a solution platform.
Pros
Great POS features
Strong replication platform
Stock replenishment module
Cons
New release note are not clear
Training videos not available for all features
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Pros and Cons
Complexity of some core business and replication and information on time
Pros
Easy to Use
Functionalities
Upgrading Functionalities
Adaptable to other Core Business
Cons
Customer Care
Lack of Documentation related to new functionalities
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used for 2+ years
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Review Source
Best POS for Microsoft Dynamics 365
13 years consulting for LS central and Dynamics 365 Business Central.
Pros
Rich functionality’s for an integrated ERP and POS solution. Omni channel for retail business.
Cons
Many option and high knowledge to setup the system.
- Used Daily for 2+ years
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Review Source
After 7 years working in LS NAV I found it very productive for Retail & Hospitality industries,...
Pros
End to End solution connection your POS to Ledgers. Same software can use in multiple type of industries, Hypermarkets, supermarkets. Easily customizable, User Friendly.
Omni Channel to use it across all platforms. It is scalable in size and business.
Cons
LS Retail Support and study material is not good. Some of very useful features still missing in the product that required by every industry.
