ClubWorx Reviews

Pros

I have been searching YEARS for a software that would work with my studio, the main issue in the past I had was lack of flexibility, I don't require my clients to schedule but I do restrict the amount of times they can train within a month. Finding a software that my trainers could understand, had a kiosk mode and allowed for "drop ins" was near impossible until clubworx.

Cons

Clubworx is a newer software and there have been some workarounds regarding a few things, to me because we run such a unique system I understand that it is not tailor made for us. I think the biggest thing for me is how payments are run, instead of being run instantly they are batch run at the end of day so I do not know if a card is declined until the following morning. I wish there was an automatic transaction that could be done for their memberships and not just through the POS system. Aside from that most of the questions and edits I have had have been addressed or are being addressed and the amount of time it has saved me in regards to paperwork (I've gone almost completely to electronic waivers thanks to clubworx) and client retention with their check in system I am willing to overlook the payment style.

Pros

Seamless customer management system from enquiry to membership and ongoing management.

Cons

Price is high and SMS usage is additional charge.

Alternatives Considered

Zen Planner

Reasons for Switching to ClubWorx

Better features for customer enquiry all the way through to intake and membership management.

Pros

I like how clubworx had a software I needed for my type of virtual business and for the most part it is user friendly. Also, I like how you can create your own website through the clubworx software.

Cons

I didn't like the mix up we had with the app when I first started using clubworx. I had access to it and then it was taken away and then to get it back, I had to start paying for it. This was embarrassing to explain to my members, not a good look. Also, I didn't like that once I got the app my members still couldn't get access to the zoom link. My business is completely virtual, so this has been frustrating going back and forth with clubworx.

Pros

I find it is easy to use- performs the task I want from it and customer service is excellent

Cons

Sometimes I can't quite get the report I am after- but that may just be my lack of knowledge

Alternatives Considered

Acuity Scheduling, Mindbody and SimplyBook.me

Reasons for Switching to ClubWorx

suited our need better- price favourable

Pros

I've been with Clubworx for 7 years, and do not look at leaving anytime soon. They have always been the most competitively priced, easy to use and cover most of the services I need.

Cons

I'd like to see more personalisation with individual user faces. There's lots of automation options, but they are all set to a pre designated setting where the user cannot edit to change to suit different business models/ communication tools.

Alternatives Considered

Mindbody

Reasons for Switching to ClubWorx

Price point initially. Clubworx was significantly cheaper and as someone who didn't know what they were doing this was an important factor for me. This continues to be one of reasons I remain with them .

Pros

I love the integration with payment providers and member management. Clubworx was made for martial arts studios to succeed and to simplify their everyday processes.

Cons

More feedback on requests so we can know if a feature will be added or if a work around must be used instead. Would also love the ability to upload different file formats other than imbedded youtube videos such as jpegs for members to view.

Pros

CUSTOMER SERVICE! There are many scheduling programs on the market; however, none as responsive to the customer's needs as Clubworx. The Clubworx staff even took our suggestions and made changes to the software to incorporate these. The staff is always willing to answer questions and provide support at no additional cost.

Cons

We really do not have any "cons" with Clubworx other than the time difference (Brisbane to Dallas), and even this is not a con when you consider how responsive the Clubworx staff is to our questions.

Pros

Clubworx gym management software totally changed the game for us. Seriously, it's made running our gym so much easier. From managing member profiles to scheduling classes, it's all a breeze with Clubworx.

The membership management tools are top-notch. With features like automated billing and attendance tracking, keeping tabs on our members is a piece of cake. And their scheduling tools, They've been a total lifesaver. We can create and manage classes in no time, keeping our members happy and coming back for more.

Plus, their reporting and analytics give us the lowdown on our business performance so we can make smart decisions to keep growing.

Long story short, Clubworx is the real deal. Whether you're running a small studio or a big gym, it's the secret sauce to keeping things running smoothly and giving your members the best experience possible. Trust me, you won't regret giving it a try!

Cons

While Clubworx is a powerful tool for gym management, users should be prepared to invest time in learning the system and carefully consider their specific needs before committing.

Pros

Once I got the hang of the features, it was very user friendly for both myself and my customers. The customer service is amazing too.

Cons

I wish I could track stripes under rank. It would help me keep track of how many belts I'll need to order before promotions.

Pros

Very easy to navigate and super user friendly

Cons

Manual invoice cannot be generated if needed

Pros

Easy to manage clients, set up and change payments, move and add clients

Cons

Slightly touchy if using a tablet. Phone an computer are easier

Pros

I really like the ease of their software and their staff are great to work with.

Cons

Have no complaints at this time however we are a fairly new customer.

Pros

- Easy to use interface
- Intuitive
- Great Customer Support - They really care about their customers, and take our feedback into consideration when implementing new features

Cons

- A few features which could be present such as integration with GoCardless, but they are working on this

Pros

Sign in feature help us a lot to track overall attendance at our facility

Cons

I wish it would automatically update the attendance list right after someone signs in. Currently we have to refresh each time to see the most updated attendance list.

Pros

the ease of use and helpful resources, definitely made it a great experience/

Cons

no access to users to update their own credit card info with the way its set up for my company

Pros

Good around and easy to use once you know how

Cons

I am not great with technology would like some you tube videos but when you as for help it has always been helpful

Pros

You can set tasks and easy to understand the functions and how it was operated. Support Team attended to our concern almost immediately

Cons

It takes time to load and there is no function to choose the date/s in the calendar - you have to go through each week; It would be easier if we can choose a specific date that we are looking for.

Pros

Support. Ease of use.

Cons

Haven't found any yet after 6 weeks of use.

Pros

Makes enrolling and managing students much easier. Customer service is great always there to answer any questions needed.

Cons

They are based outside of the USA but they are still able to provide anything needed within the USA in a timely fashion