User Reviews Overview
About wJewel
WJewel Jewelry Store Management Software is a complete jewelry retail store management platform that streamlines and organizes retail store processes from purchasing to point-of-sale. It provides a fully-featured POS system that...
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- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Unlock Your Style with wJewel
wJewel seems to vary depending on the individual user and their particular needs and preferences.
Pros
design and customize me own jewelry pieces, such as necklaces, bracelets, and earrings. The app offers a variety of tools and to create their own unique designs, such as choosing from different colors, materials, and shapes. Once the design is complete
Cons
it easy for even non-designers to create their own unique jewelry pieces.
Response from Ishal
thank you
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Wjewel POS/Inventory Management
I am extremely pleased with my experience with Wjewel in all aspects. It is also very reasonably priced in its up front costs and it service program.
Pros
The Software performs excellent in managing our inventory, customer data base. The service provided by the top notch and very fast. They are very quick to respond to any requests to software modifications and hardware conflict resolutions.
Cons
I haven't found anything I do not like about the software, other than generating appraisals.
Alternatives Considered
The EDGEReasons for Choosing wJewel
I did not like the conversion to a strictly monthly subscription charge.Reasons for Switching to wJewel
Upfront costs were significantly less and they provided the option to purchase the software up front with no subscription or operate on a subscription base. They also offer a very reasonable subscription for continual support.Response from Ishal
Thank you.
- Industry: Luxury Goods & Jewelry
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
My thoughts on WJewel
It was very difficult to start using the product and get the information implemented. It is an old school system that caters to an old school style of doing business. We were uninformed on the annual $1,000 fee.
Pros
It is easy to find items in stock, manipulate the inventory, and add new products
Cons
It does not work well across multiple channels. Trying to sync the software with both our Shopify and QuickBooks account was a nightmare. It is probably good if WJewel is your only selling/accounting channel. There seem to be a lot of random bugs that happen. It is not always user friendly.
Alternatives Considered
FishbowlReasons for Switching to wJewel
WJewel is catered to the jewelry industryResponse from Ishal
Customer did not want to share with us any QuickBooks info which made it almost impossible to integrate with it. We succeeded doing it anyway. All charges were disclosed to the office manager prior to signup, who decided not to share them with the owner.
Top wJewel Alternatives
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Best pos system for jewelry stores
Very satisfied.
Advance and easy to work with. You can reach out to put them anytime. They can do custom changes as per your requirements.
Pros
User friendly and very quick customer service.
Cons
Advance and easy to work with. You can reach out to put them anytime. They can do custom changes as per your requirements.
Response from Ishal
Thank You!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
W jewel user
Rate them very highly. If you need a store program and service is important then This is the company
Pros
Easy to use. Good service easy to understand the program
Cons
Not many if any. Using older hardware. Need to update server
Alternatives Considered
Jewel360Reasons for Choosing wJewel
More features cloud base and needed newer software more advancedSwitched From
OneDriveReasons for Switching to wJewel
Customer support and easy to understand softwareResponse from Ishal
Thank you.
- Industry: Luxury Goods & Jewelry
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great company to work with...very comprehensive software
[sensitive content hidden] and his team are A+ professional that are extremely tech savvy and knowledgeable about what a client will need regarding software for the jewelry industry. They will work with you to customize details of what you need, and are very patient and understanding of the jewelry industry.
Pros
This is a very versatile software that covers almost everything you need
Cons
It took time to learn a few things...but it was time well spent
Alternatives Considered
Marketing 360Reasons for Choosing wJewel
This was a much easier and comprehensive softwareSwitched From
OneDriveReasons for Switching to wJewel
We felt it was the right fit for our businessResponse from Ishal
Thank you.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Very Pleased!
Pros
The customer service is 5 stars. The team has always been quick to respond.
Cons
Since we are using it on an apple product, I think the software runs slower. Not a big deal, but I am sure it runs better on a regular PC.
Response from Ishal
Thank you
- Industry: Luxury Goods & Jewelry
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Best System for function and Price
Overall we have had a great experience with this system. It is cost-effective, easy to implement and the training of employees was also a smooth process. Customer support is always available and a quick response time. We have in many instances needed to adapt the program for our retail customers and EDI functions, and we have always been to reach out and make an update. We can keep track of items down to a very detailed level and track and manage inventory effectively. I would highly recommend this system.
Pros
Cost, Ease of setup, Customer Support, Item entry details.
Cons
Not fully customizable, Limited accounts receivable reports
Response from Ishal
Thank you. We can upgrade you to our latest version which is fully customizable. We appreciate you being a loyal client for over 10 years.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Great Product and service
Love that I chose WJewel for my store. The customer service is great
Pros
They are Quick to respond and friendly and the price is good
Cons
Nothing. They are fantastic. The software works great
Alternatives Considered
The EdgeReasons for Switching to wJewel
Price, customer service, easy to use and learnResponse from Ishal
Thank You!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Software review
Great customer service! Quick call back for questions.
Pros
Very affordable and lots of options. Easy to set up and get going.
Cons
A little confusing on what fields to fill in for tagging.
Response from Ishal
Thank you
- Industry: Luxury Goods & Jewelry
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Incredible customer service - made getting a small jeweler so easy to up & run
Very, very, very happy. Highly recommend!
Pros
The product and service by the team has been everything that we were told as well as what other clients said. We are a really small shop and at first we were worried we would not be able to use all the system has to offer. The team at wJewel made sure we got onboarded, learned (helpful videos!), and have answered every single question and resolved any issues we've had. The team's responsiveness - on email, by phone, in the system - have been some of the best customer service I have experienced.
Cons
The UI of the system is a bit complicated sometimes. For example - Search on one screen is three dots on another. Once you figure it out, it's not an issue. Also, some of the processes are not obvious and there aren't training videos to cover it. However, as noted above, the responsiveness of the team at wJewel makes these "cons" a non-issue.
Response from Ishal
Thank you
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Lucid Diamond Co Experience
Would do it again, and recommend to all. Process was quick smooth and very cost efficient.
Pros
Quite honestly, the customer service is top tier and unmatched. The team responds quickly with all questions and issues, and helps immediately.
Cons
Unable to use on Mac without a miniPC. In store no issue, but when traveling it’s difficult to stay connected to the store as I only have a MacBook.
Response from Ishal
Thank you.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
The only software I trust
I use it, and adore it, one of the brands that I keep in the store also uses it and we both love it. I know many ppl who use it and for jewelry business is an essential. Super precise.
Pros
The precision and the great ability to have reports
Cons
Nothing. It's perfect, and the customer service is not beatable. If I have something that I don't understand, I call [sensitive content hidden] and he tells me how best to achieve what I need.
Response from Ishal
Thank you
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
wjewel review doc
The software has been a good experience so far for us. We would love it more if the steps a more consolidated.
Pros
multiple functions and reports. inventory control was very important and its working out good for me
Cons
too many steps to finish a job. Would be nice if lot of things were click and finish.
Response from Ishal
Thank you.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Review of wJewel
Good. [sensitive content hidden] and his team are dedicated to their work and offer good technical support.
Pros
An excellent software and they are always available for support and assistance.
Cons
We just started with wJewel. No negative experiences as of yet.
Response from Ishal
Thank You!
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
A great resource
Pros
Ease of use and ability to seamlessly navigate
Response from Ishal
Thank you
- Industry: Luxury Goods & Jewelry
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Easy to use. Lots of features.
Pros
It is easy to use and intuitive. It has great support, when you call them up it email, your issues gets resolved or answered very quickly and efficiently. It is a big time saver.
Cons
They have lots of reports build it, but it does not connect to Crystal Reports.
Alternatives Considered
The EdgeReasons for Switching to wJewel
Cost, customer service, ease of use, other customers reviews.Response from Ishal
Thank you
- Industry: Luxury Goods & Jewelry
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Wjewel review
Pros
All in one platform for jewellery store management
Cons
Of course since it is an off the shelf product, there is only so much room for customization. I think the ability to have multiple currencies could be important for a lot of people
Response from Ishal
Thank you.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
EXCELLENT PRODUCT
Pros
GREAT PRODUCT,EXCELLENT SUPPORT , WE USE IT EVERYDAY,
Cons
I LIKE EVERYTHING ABOUT IT,BETTER THAN OTHER COMPANIES
Response from Ishal
Thank you.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
This program is a pleasure to use!
We are thrilled with the product! It covers all aspects of our business (and then some!)
Pros
It allows us to track our repairs from start to finish!
Cons
It was a learning curve for some of our employees who are not very computer savvy
Response from Ishal
Thank you.
- Industry: Import & Export
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
WJewel
Pros
Fast & reliable service, easy to communicate
Cons
a little difficult to get a rep on line
Response from Ishal
Thank you
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Easy to work
Beautiful
Pros
I have been using them for over 30 years they have the best customer support you can ask for
Cons
Not much to dislike because the program is catered to my needs
Response from Ishal
Thank you
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Jewelry POS
I’m please with it. Little of a learning curve but overall she does her job.
Pros
Lots of functions and service is great.
Cons
Occasionally little glitches but they get fixed fast.
Response from Ishal
Thank you.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Perfect customer service!
Pros
No matter what we need customized they are willing to work with us and so quickly!
Cons
Zero cons with wjewel, they have exceeded all expectations.
Alternatives Considered
ChainDriveResponse from Ishal
Thank you.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Very happy with the program I purchased. I would definitely recommend this program.
Pros
Very easy to use. Easy to find and very organized.
Cons
Nothing is missing for me. I love the program.
Response from Ishal
Thank you.