wJewel Reviews

4.8
Overall rating
Reviews

4.8
Overall rating
Reviews
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User Reviews Overview

About wJewel

WJewel Jewelry Store Management Software is a complete jewelry retail store management platform that streamlines and organizes retail store processes from purchasing to point-of-sale. It provides a fully-featured POS system that...

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Feature ratings

Value for Money
4.8
Functionality
4.8
Ease of Use
4.8
Customer Support
4.9

Browse wJewel Reviews

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marina
marina
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

4
Reviewed on 17/04/2023

Unlock Your Style with wJewel

wJewel seems to vary depending on the individual user and their particular needs and preferences.

Pros

design and customize me own jewelry pieces, such as necklaces, bracelets, and earrings. The app offers a variety of tools and to create their own unique designs, such as choosing from different colors, materials, and shapes. Once the design is complete

Cons

it easy for even non-designers to create their own unique jewelry pieces.

Response from Ishal

thank you

Replied 19/04/2023
Joseph
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2024

Wjewel POS/Inventory Management

I am extremely pleased with my experience with Wjewel in all aspects. It is also very reasonably priced in its up front costs and it service program.

Pros

The Software performs excellent in managing our inventory, customer data base. The service provided by the top notch and very fast. They are very quick to respond to any requests to software modifications and hardware conflict resolutions.

Cons

I haven't found anything I do not like about the software, other than generating appraisals.

Alternatives Considered

The EDGE

Reasons for Choosing wJewel

I did not like the conversion to a strictly monthly subscription charge.

Reasons for Switching to wJewel

Upfront costs were significantly less and they provided the option to purchase the software up front with no subscription or operate on a subscription base. They also offer a very reasonable subscription for continual support.

Response from Ishal

Thank you.

Replied 24/06/2024
Rebecca
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
3
Customer Support
4

3
Reviewed on 11/02/2020

My thoughts on WJewel

It was very difficult to start using the product and get the information implemented. It is an old school system that caters to an old school style of doing business. We were uninformed on the annual $1,000 fee.

Pros

It is easy to find items in stock, manipulate the inventory, and add new products

Cons

It does not work well across multiple channels. Trying to sync the software with both our Shopify and QuickBooks account was a nightmare. It is probably good if WJewel is your only selling/accounting channel. There seem to be a lot of random bugs that happen. It is not always user friendly.

Alternatives Considered

Fishbowl

Reasons for Switching to wJewel

WJewel is catered to the jewelry industry

Response from Ishal

Customer did not want to share with us any QuickBooks info which made it almost impossible to integrate with it. We succeeded doing it anyway. All charges were disclosed to the office manager prior to signup, who decided not to share them with the owner.

Replied 18/02/2020

Top wJewel Alternatives

Naresh
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2024

Best pos system for jewelry stores

Very satisfied.
Advance and easy to work with. You can reach out to put them anytime. They can do custom changes as per your requirements.

Pros

User friendly and very quick customer service.

Cons

Advance and easy to work with. You can reach out to put them anytime. They can do custom changes as per your requirements.

Response from Ishal

Thank You!

Replied 21/11/2024
Robert
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2024

W jewel user

Rate them very highly. If you need a store program and service is important then This is the company

Pros

Easy to use. Good service easy to understand the program

Cons

Not many if any. Using older hardware. Need to update server

Alternatives Considered

Jewel360

Reasons for Choosing wJewel

More features cloud base and needed newer software more advanced

Switched From

OneDrive

Reasons for Switching to wJewel

Customer support and easy to understand software

Response from Ishal

Thank you.

Replied 27/06/2024
Deepu
  • Industry: Luxury Goods & Jewelry
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 23/08/2024

Great company to work with...very comprehensive software

[sensitive content hidden] and his team are A+ professional that are extremely tech savvy and knowledgeable about what a client will need regarding software for the jewelry industry. They will work with you to customize details of what you need, and are very patient and understanding of the jewelry industry.

Pros

This is a very versatile software that covers almost everything you need

Cons

It took time to learn a few things...but it was time well spent

Alternatives Considered

Marketing 360

Reasons for Choosing wJewel

This was a much easier and comprehensive software

Switched From

OneDrive

Reasons for Switching to wJewel

We felt it was the right fit for our business

Response from Ishal

Thank you.

Replied 29/08/2024
Catherine
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2024

Very Pleased!

Pros

The customer service is 5 stars. The team has always been quick to respond.

Cons

Since we are using it on an apple product, I think the software runs slower. Not a big deal, but I am sure it runs better on a regular PC.

Response from Ishal

Thank you

Replied 27/06/2024
MEREDITH
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2023

Best System for function and Price

Overall we have had a great experience with this system. It is cost-effective, easy to implement and the training of employees was also a smooth process. Customer support is always available and a quick response time. We have in many instances needed to adapt the program for our retail customers and EDI functions, and we have always been to reach out and make an update. We can keep track of items down to a very detailed level and track and manage inventory effectively. I would highly recommend this system.

Pros

Cost, Ease of setup, Customer Support, Item entry details.

Cons

Not fully customizable, Limited accounts receivable reports

Response from Ishal

Thank you. We can upgrade you to our latest version which is fully customizable. We appreciate you being a loyal client for over 10 years.

Replied 20/11/2023
Derrick
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/08/2024

Great Product and service

Love that I chose WJewel for my store. The customer service is great

Pros

They are Quick to respond and friendly and the price is good

Cons

Nothing. They are fantastic. The software works great

Alternatives Considered

The Edge

Reasons for Switching to wJewel

Price, customer service, easy to use and learn

Response from Ishal

Thank You!

Replied 21/11/2024
Tim
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/11/2024

Software review

Great customer service! Quick call back for questions.

Pros

Very affordable and lots of options. Easy to set up and get going.

Cons

A little confusing on what fields to fill in for tagging.

Response from Ishal

Thank you

Replied 27/11/2024
Katie
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 17/05/2024

Incredible customer service - made getting a small jeweler so easy to up & run

Very, very, very happy. Highly recommend!

Pros

The product and service by the team has been everything that we were told as well as what other clients said. We are a really small shop and at first we were worried we would not be able to use all the system has to offer. The team at wJewel made sure we got onboarded, learned (helpful videos!), and have answered every single question and resolved any issues we've had. The team's responsiveness - on email, by phone, in the system - have been some of the best customer service I have experienced.

Cons

The UI of the system is a bit complicated sometimes. For example - Search on one screen is three dots on another. Once you figure it out, it's not an issue. Also, some of the processes are not obvious and there aren't training videos to cover it. However, as noted above, the responsiveness of the team at wJewel makes these "cons" a non-issue.

Response from Ishal

Thank you

Replied 23/05/2024
Saqib
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/05/2024

Lucid Diamond Co Experience

Would do it again, and recommend to all. Process was quick smooth and very cost efficient.

Pros

Quite honestly, the customer service is top tier and unmatched. The team responds quickly with all questions and issues, and helps immediately.

Cons

Unable to use on Mac without a miniPC. In store no issue, but when traveling it’s difficult to stay connected to the store as I only have a MacBook.

Response from Ishal

Thank you.

Replied 21/05/2024
Dariya
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/06/2024

The only software I trust

I use it, and adore it, one of the brands that I keep in the store also uses it and we both love it. I know many ppl who use it and for jewelry business is an essential. Super precise.

Pros

The precision and the great ability to have reports

Cons

Nothing. It's perfect, and the customer service is not beatable. If I have something that I don't understand, I call [sensitive content hidden] and he tells me how best to achieve what I need.

Response from Ishal

Thank you

Replied 01/07/2024
kunal
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 24/06/2024

wjewel review doc

The software has been a good experience so far for us. We would love it more if the steps a more consolidated.

Pros

multiple functions and reports. inventory control was very important and its working out good for me

Cons

too many steps to finish a job. Would be nice if lot of things were click and finish.

Response from Ishal

Thank you.

Replied 01/07/2024
Arya
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2024

Review of wJewel

Good. [sensitive content hidden] and his team are dedicated to their work and offer good technical support.

Pros

An excellent software and they are always available for support and assistance.

Cons

We just started with wJewel. No negative experiences as of yet.

Response from Ishal

Thank You!

Replied 21/11/2024
Daniel
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2024

A great resource

Pros

Ease of use and ability to seamlessly navigate

Response from Ishal

Thank you

Replied 26/06/2024
Joel
  • Industry: Luxury Goods & Jewelry
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2023

Easy to use. Lots of features.

Pros

It is easy to use and intuitive. It has great support, when you call them up it email, your issues gets resolved or answered very quickly and efficiently. It is a big time saver.

Cons

They have lots of reports build it, but it does not connect to Crystal Reports.

Alternatives Considered

The Edge

Reasons for Switching to wJewel

Cost, customer service, ease of use, other customers reviews.

Response from Ishal

Thank you

Replied 22/12/2023
Albert
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2024

Wjewel review

Pros

All in one platform for jewellery store management

Cons

Of course since it is an off the shelf product, there is only so much room for customization. I think the ability to have multiple currencies could be important for a lot of people

Response from Ishal

Thank you.

Replied 27/06/2024
Hemant
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/06/2024

EXCELLENT PRODUCT

Pros

GREAT PRODUCT,EXCELLENT SUPPORT , WE USE IT EVERYDAY,

Cons

I LIKE EVERYTHING ABOUT IT,BETTER THAN OTHER COMPANIES

Response from Ishal

Thank you.

Replied 27/06/2024
lisa
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/05/2024

This program is a pleasure to use!

We are thrilled with the product! It covers all aspects of our business (and then some!)

Pros

It allows us to track our repairs from start to finish!

Cons

It was a learning curve for some of our employees who are not very computer savvy

Response from Ishal

Thank you.

Replied 21/05/2024
Herbert
  • Industry: Import & Export
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/11/2023

WJewel

Pros

Fast & reliable service, easy to communicate

Cons

a little difficult to get a rep on line

Response from Ishal

Thank you

Replied 09/11/2023
kamran
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 04/08/2023

Easy to work

Beautiful

Pros

I have been using them for over 30 years they have the best customer support you can ask for

Cons

Not much to dislike because the program is catered to my needs

Response from Ishal

Thank you

Replied 07/08/2023
John
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/11/2023

Jewelry POS

I’m please with it. Little of a learning curve but overall she does her job.

Pros

Lots of functions and service is great.

Cons

Occasionally little glitches but they get fixed fast.

Response from Ishal

Thank you.

Replied 10/11/2023
Mikey
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/06/2023

Perfect customer service!

Pros

No matter what we need customized they are willing to work with us and so quickly!

Cons

Zero cons with wjewel, they have exceeded all expectations.

Alternatives Considered

ChainDrive

Response from Ishal

Thank you.

Replied 18/06/2023
David
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/03/2023

Very happy with the program I purchased. I would definitely recommend this program.

Pros

Very easy to use. Easy to find and very organized.

Cons

Nothing is missing for me. I love the program.

Response from Ishal

Thank you.

Replied 13/03/2023
70 reviews