Yesware Reviews

Pros

I sent a follow-up email and saw it was opened within an hour, so I knew the perfect time to call the client.

Cons

When I had a lot of emails to send, Yesware slowed down my inbox, making it harder to work quickly.

Pros

There are many useful resources that Yesware can integrate with, including ones that you might already be using. Personally, I find the integration with my Google Workspace email and Salesforce to be particularly helpful. This integration makes it easy to keep everything connected and tracked as I reach out to new potential clients and work with existing ones. It is also cool that you can work through the LinkedIn integration to get work done from one place rather than having to jump from one tab to the other to accomplish your marketing goals. It has many useful tabs just above your Google Workspace tabs that show up at the top which include an activity tab to see what is going on within the email you are currently in. It has a Prospector tab which you can use to find leads and gather data about the leads. The contacts tab allows you to add new contacts within your Google Workspace platform. It even has a Template tab you can use to create new email templates so you can avoid recreating the same emails and responses over and over again. Just click on a template and it automatically populates into the email. You might have to make a few custom revisions, but other than that, it cuts down a lot of repetitive messaging and reply actions. Other cool tabs include Campaigns and My Reports tabs which help you through your creative marketing process to manage and review data and analytics about things you already have in the works.

Cons

Even though Yesware and Salesforce work fine together within the Google Workspace platform, a message keeps popping up saying that the features are incompatible.

Alternatives Considered

HubSpot Marketing Hub, HubSpot Sales Hub and HubSpot CRM

Reasons for Choosing Yesware

I eliminated the need for separate email software to create a newsletter and track all activities to outgoing and incoming emails.

Switched From

Constant Contact and Mailchimp

Reasons for Switching to Yesware

Other software was very time intensive to learn how to use. It drastically reduced my costs to send emails, reply to emails, track emails, and newsletter activity.

Pros

It is very easy to use and light on the system.
I was able to access all my client emails and keep track of them on yesware. Most importantly I loved the way yesware functioned and it always asks before installing on your other emails so that it does not interfere with every other email.
Also, I like the interface and it makes me understand and also gives alerts when the user has read my email and has checked out my links and read my material.

Cons

The support is not so great. I did not get to see 24 hour phone or chat support which disappointed me. They can bring more features compared to other tools in the market.

Alternatives Considered

Mixmax

Reasons for Choosing Yesware

It was easier as it was online and did not have downloadable versions. It's UI did not interfere with Gmails which I really liked. It was more convenient to use. More features were present. Like I get to know when my customer has clicked a link and has gone through my material or just read my email.

Switched From

Streak

Reasons for Switching to Yesware

Decision by the company head and costs.

Pros

Yesware streamlines email tracking and scheduling. I find it useful for knowing when my emails are opened and managing follow-ups efficiently.

Cons

The only issue is that it sometimes slows down my email client, which can be frustrating during busy times.

Pros

I like the fact that unlike most email tracking programs, Yesware actually plays nice with MSFT Outlook. Most of the compeition is gmail only.

Cons

Bit of a resource hog. Also it sets off false positives with my anti-virus program and sometimes it crashes outlook.

Alternatives Considered

Saleshandy

Switched From

HubSpot Marketing Hub

Reasons for Switching to Yesware

Honestly, I can't remember, but I do remember being unsatisfied with the brief time using SalesHandy. With the limited number of email tracking software that works with Outlook, yesware quickly became the obvious next choice.

Pros

I do like the level of customer support that is provided, I like the features that are offered like real time reporting and real time notifications, campaign analytics, templates, marketing tools, CRM services, etc.
I like the relatively easy to use layout and crisp design. I like the auto reply feature.

Cons

Compared to its competitors this product is expensive. It is not easy to integrate with other products although it claims to be.
Some aspects were complex and difficult to use. I experienced an issue with auto reply and the entire software started to malfunction

Alternatives Considered

MailtrackPro and MailTrack

Reasons for Choosing Yesware

Mailchimp wasn't functioning properly with our existing products

Switched From

Mailchimp

Reasons for Switching to Yesware

The extra features seemed useful

Pros

The tracking and email notifications on open of an email from the prospects has helped me to figure out best way of targeting right audience.

Cons

The price is constantly changing after subscription is taken.

Alternatives Considered

Mailchimp

Reasons for Switching to Yesware

In the trial itself they had many features which is much needed to understand the product.

Pros

I like the simple interface and use of the platform

Cons

Have to buy the top-tier package to get access to the Salesforce integration

Pros

the real-time tracking feature and it's very simple fire-and-go email campaign system.

Cons

From the competition, the pricing to feature is much less, you're just paying the premium price for the tracking feature, the customer support isn't that bright either, too much time for a resolution.

Pros

Yesware is very user friendly which makes it easy for adoption within a sales team. Not only the web version of the product but the chrome and gmail add-ons work really well. Additionally the feature set is very powerful and makes the lives of any sales/hunter/prospector easier.

Cons

There is not much (or anything) to dislike about Yesware. It is a very rounded product and I have never had a single issue with it. I would like to see a native mobile application so I can work better on the go.

Pros

I simply wanted to share my Yesware user experience. You know how it goes, we're constantly looking for methods to streamline our outreach and save time. My prayers have been answered by Yesware, I suppose.The email tracking has to be my favorite feature. Seeing my prospects open my emails and click on my links makes me feel like a spy. To see who will answer first, it's like a game. And I'll tell you, it's been effective! Deals are getting closed at a higher rate than previously.Also, the mail merging function is innovative. The same message would take me hours to copy and paste to many recipients. With Yesware, I merely build a template, hit send, and watch the magic unfold. The best thing, though? I don't have to be concerned about inadvertently emailing the incorrect recipient. To me, that is a victory!In conclusion, I heartily endorse Yesware to any salesperson trying to improve. Without the pay, it's like having a personal assistant. I appreciate you helping me out, Yesware (and more fun).

Cons

I adore the mail merge function. I can personalize my emails without having to start from scratch every time, which saves me a ton of time. And let's face it, I consider anything that saves me time a victory.Nevertheless, I do have one issue with Yesware: occasionally, the email tracking can be a little too effective. I once sent a prospect an email but failed to turn off tracking. I had no idea that they had read the email over 20 times! I started to fear that they might be stalking me. They simply had a strong interest in our product, it turns out. Yet even so, it was a little unsettling.All in all, I highly recommend Yesware to any salesperson looking to up their game. Just be careful with that email tracking, it's like having a secret weapon that you have to use responsibly.

Pros

When my company initially announced that we were installing Yesware, I was cautious. I have been with my company since we were at about 25 employees and it felt like another spurt of growing pains moving towards having all of out business communications tracked and logged in SFDC. Once we had it installed, I realized how much value it provides. You're able to track when someone opens an email, where they open the email from & if they viewed content that you attached via the Yesware integration. You can also quickly add new contacts via the integration with SFDC without having to open another window.

Cons

No major issues with the product, but one issue that I have with the Gmail/SFDC/Yesware integration is that when you're attempting to add a new contact directly from an email, it doesn't always auto-populate the correct information leading to a less efficient way to enter new data.

Pros

We are able to use Yesware to send out emails to prospects at scale and manage those leads and turn them into customers.

Cons

I didnt like the limits on sending amounts, but this is something we have been able to work with eventually.

Alternatives Considered

Mailchimp

Pros

I love a lot of features of this product. First, the email templates saves a lot of time when sending out repetitive emails. I also like that I can create my own campaigns on Yesware which can run in the background. I can create campaigns and templates which I can share to the team and they can make edits on it depending on their communication style. It also integrates with Salesforce which allows up to back track previous communication if needed.

Cons

The analytics part I think needs more work done, oftentimes I find the date doesn't match. Or I just don't know how to interpret the numbers. Maybe someone from Yesware should build a guided tour of the reports tab.

Pros

I use this software to track my emails. It’s great to store templates and to see when people open your emails. It’s made my email cadence very easy!

Cons

There are no cons. I will say sometimes I emailed myself to my personal email and it would say I opened it when I did not but that’s all.

Pros

Yesware seems to have the best email tracking - telling you exactly who, when, and where they opened the email. It was easy to set up, use, and get data from it. One of my colleagues used it for months and was able to share with us exact details from her cold emailing to help us refine her approach and be more effective. It's also one of the first I think that started doing this and it makes a huge impact when you're sending hundreds of emails a week, like we often do in our company.

Cons

My only issue with yesware is that it seems other software has very similar features built in. Many people add email tracking - for example, we also use Nimble which has email tracking, and many other CRM's do. Yesware is simpler, more tools and data, but for our specific company I have a hard time seeing the extra value and paying for it when we already have the same basic service (email tracking) built in.

Pros

Helps our office admins send out the same replies and answers to many clients every day without having to type them fresh (using yesware templates)

Cons

Can be a bit kludgy at times, working within Gmail. We often have to draft and format our emails in gmail itself, then paste over to a yesware template to preserve the exact formatting we want.

Pros

Really good for insights i.e. you can see when someone has clicked on an email and also the links they are clicking on. Templates are great too and all mobile responsive.

Cons

Not many negatives, but sometimes I have found the reporting to be quite complicated. Could do with simplifying a little bit.

Pros

I really liked the option to utilize email templates. It was also great knowing the emails would automatically be tracked with the contact in our CRM.

Cons

It may have been they way we set it up, but there was a popup every single time I logged into gmail which was a bit annoying!

Pros

I like this software the most for business development. It allows me to have multiple people within 1 canvas email to where I can not only track the success of the outreach but create multiple touches to keep traction going.

Cons

I have had a couple of issues uploading CSV files into the system but other then that have not had any issues at all!

Pros

I like how you can send targeted email campaigns and do it quickly. I also like that it tracks your emails in real-time.

Cons

I wish the plug in wasn't so buggy.- sometimes it connects to Salesforce and sometimes it doesn't. I hate having to reconnect them.

Pros

Emails are captured in Salesforce
Strong integration with Salesforce
Ability to create templates
Great insights on emails.

Cons

Many emails were caught in spam.
While integration with Salesforce was strong, other provides seemed to have a stronger integration.

Pros

Easy to create customizable templates which allows me to quickly compose emails when prospecting.

Cons

The MailMerge feature is slow and does not allow me to paste my original email signature.

Pros

Yesware's mailmerge and templates are some of the best in the industry in terms of ease of use and overall function. The read receipts and reminders were a nice plus as well and I never had any issue with the usability of the product.

Cons

There are now better products on the market - available for less. Vocus.io is the tool we are now using which has all the same features as yesware, but then adds even more and is nearly half the price. While I liked using yesware, it is not something I see myself using now that the market has moved beyond it.

Pros

The ability to track emails to prospects and clients, see when they open (or if they didn't open) Mail Merge tools makes it incredibly easy to send customized messages en mass. Gmail toolbar also makes it very easy to see information from Salesforce right in the email screen

Cons

As a salesperson, there's not much to dislike about this software. The only thing I can mention that has ever been a challenge is the sync back to Salesforce will occasionally sync with a duplicate record and not with the record that I may have wanted. Other than that, this software is great