User Reviews Overview
About JustCall
JustCall is the All-in-One Business Communication Platform. Effortlessly connect with prospects and customers via voice, SMS, email, and WhatsApp. Automate tasks and streamline workflows with 100+ integrations and AI assistance,...
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- Industry: Semiconductors
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Easy-to-use tool for placing calls from any location.
JustCall is a popular business phone system because of the extensive collection of functions it provides. The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and quality of service have all been lauded. Some customers have complained about bugs and expensive plans, however this is not the case for everyone and may be attributable to different needs and usage patterns. In general, it would appear that JustCall is an effective and trustworthy company phone system.
Pros
It's convenient that JustCall lets us drop voicemails when we call and automates the majority of our text messages thanks to the platform's capabilities. In my day-to-day activities, I have been able to shave off a significant amount of time thanks to it.
Cons
For unknown reasons, some numbers may be blocked from dialing through JustCall. I have to manually dial the number when this occurs, but thankfully it does so infrequently.
Response from SaaS Labs
Hi Suzi, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
Thank you for taking the time to share this with us. It means a lot to our team.
You can follow our latest product updates here - https://justcall.io/updates/
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Loving the SMS Experience
Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both.
Pros
At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message.
From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement.
Cons
One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts! A more streamlined search feature would make a world of difference for us.
Reasons for Switching to JustCall
Because of the sms solution, is flexible and integrates well with Zapier- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Not for a fit for new, small, or start up businesses
They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup businesses. I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year. I just wish they would have told us first that they only really desired to work with medium to small size businesses.
Pros
The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into.
Cons
My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final.
If you believe this action was taken in error, you may contact us at [email protected] to reconsider our action.
Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on.
Reasons for Switching to JustCall
The features matched up with our goals of being able to hire others to help handle our phone calls, as well as getting a basic voip and new business phone #.Top JustCall Alternatives
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
User-Friendly JustCall
I like how easy it is to use and never had problem with it so far.
Pros
It's really easy to use for a new user like me. The navigations are smooth and settings are easy to understand.
Cons
It's only when it sometimes lags, but it could be because of my internet connection, too.
- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Efficient text messages company!
My overall experience for over a year has been good! I like JustCall a lot and I plant to continue to use it!! my business has been affected in a positive way thanks to JustCall! We have seen good results and financially has been affordable for us!
Pros
I like how convinient it is for me to reach out to candidates! I dont need to have a yearly plan just a monthly cost and I get charged for the text messages I use. Most of the texting companies offer yearly plans but according to my business I wouldnt need to text candidates all year around.
Cons
I would say, customer service should improve.
Reasons for Choosing JustCall
Grayscale only offers a yearly plan, which it was not convenient for us.Switched From
GrayscaleReasons for Switching to JustCall
JustCall offers a variety of options according to our needs!Response from SaaS Labs
Wow, your feedback absolutely made our day, Angie! Your appreciation for JustCall's convenience and flexibility warms our hearts, and we're thrilled to hear it's helped your business thrive.
We hear you loud and clear about customer service. We're constantly striving to improve and your feedback fuels our efforts to provide even better support.
We're so happy to be a part of your success story and look forward to supporting your continued growth with JustCall!
Cheers!
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Convenience and Ease-of-Use
It's so much better than the previous competitor product that I used in my past 2 roles. JustCall is better in user interface, ease of use, and accessibility.
Pros
Very convenient, easy to use, and has applications for mobile and desktop as well as web
Cons
The dialer keeps refreshing once in a while. While at work, it's a bit annoying
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
GREAT VOIP
Overall great product for the cost. For the most part wouldn't change anything.
Pros
Love the fact that the transfering and inside calling works great. However we have had a few issues with transferring calls.
Cons
transferring calls feature sometimes does not work. The time it takes to assign a call is too consuming be easier if could block assign.
Response from SaaS Labs
Thanks for the review, Lance! We're happy JustCall's overall value and internal calling features are a hit, and appreciate you highlighting the seamless transfers.
We're glad you made the switch from Dialpad and appreciate your trust in JustCall!
Have a great day, Cheers!
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
A variety of features
It's not perfect but good enough to handle our daily operation.
Pros
I don't know how hard to customize features but the management has been working on update/customize features over the course and I think JustCall has provided suitable features that our organization needs.
I think the integration with our existing program has been smooth, too. We use Hubspot and Google.
Cons
Personally, I found the call back feature is really annoying. Even if a client receive assistance from us, because of the call-back, we keep getting calls which increase the overall volume we have to deal with.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Easy To Use For High Volumes
Pros
Quick customer support, easy to use and the integrations works well that we use it with.
Cons
When creating a new message to a client it is not as easy as other platforms to see the message history. It is less efficient for us in this regard.
Response from SaaS Labs
Thanks for the detailed review, Joanne! We're glad JustCall is handling your high call volumes with ease. Our fast support team and user-friendly interface are definitely what we strive for. We appreciate you highlighting the seamless integrations with your existing platforms. We understand your point about the message history review process.
Our product team is constantly looking for ways to improve the user experience, and your feedback is valuable. We'll be sure to keep you updated on any improvements in this area.
Thanks for switching to JustCall, and we're happy to have you on board!
Cheers!
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great tech, great service
So far its great. It is a hige step up from Vonage and other services we have used.
Pros
We love the seamless integration with Pipedrive drive. Plus the AI generated call summaries are a game changer for my team.
Cons
Price is a little high and sometimes it takes a day to get a response from support.
Response from SaaS Labs
Thank you for the great feedback, Luke! We are definitely working to improve our support experience and we aim to provide you the best.
Have a great day! Cheers
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great App, Awesome Service
Love it, works great, would recommend it anytime.
Pros
Love the ability to do conference calls and call recordings. Really useful for training and monitoring.
Cons
Mobile notification could be improved. Sometimes phone notifications are delayed. I get notified on my phone for SMS messages that may have already been dealt with on the PC app.
Response from SaaS Labs
Hi Nuri, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.
You can follow our latest product updates here - https://justcall.io/updates/
- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Gotta love them but at a distance
Average experience and have wanted to leave but can't find a platform that offers what it has. It's have the best but 3 different platforms or settle with Justcall which has it all but is an average product with bugs I have to deal with on a DAILY basis.
Pros
I love the fact they have everything I am looking for in a call and SMS platform.
Cons
There are so many bugs and spam issues. They have quick support but it's challenging to work with their support team because you'll be talking to one person and then hours later they get off their shift and you're explaining the issue to someone else. I currently have a support ticket 4 days old with 5 different support reps who still don't understand my initial issue (even though it's in the chat thread).
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
It helps me improve dinamic and make my tasks at work easier.
It has been fantastic to simplifiy my work and bring more dynamism and speed to important tasks I do everyday.
Pros
As I work at the commercial sector of the company, my work consists of making a lot of calls while analizing information and viewing other materials, so JustCall facilitates by having everything integrated and easier to use simultaneously. Along with that, as I work mostly with international clients, I dont found any problems with international calls as it might would have normally.
Cons
I believe that sometimes it could be more practical when you finish a call, it appear automatically to call again, and not have to close by clicking in the dismiss button, because I call currently and many times as I dont get any answer I have to call again and again and this little thing slow downs the process.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Efficient phone/messaging software for business
Happy with my overall experience with JustCall. Would recommend.
Pros
Easy to use online business phone. The bulk SMS option is great when trying to reach multiple clients at the same time. Customer service is prompt and very helpful.
Cons
The reception could be better at times.
Response from SaaS Labs
Thank you Janna for your great feedback! It truly made our day.
Cheers!
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
JustCall Review
Working with the folks at JustCall has been really positive. Their customer care team are extremely responsive and you don't find yourself hanging around on chats - they get back to you really quickly. I also like how positive the experience has been working their product team. We had a integration we wanted to another sales tool we were using and their team went out of their way to see if there was a work around and built out a solution over the weekend.
Pros
JustCall is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely.
Cons
Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems
Alternatives Considered
Zoom Phone- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Best tool for doing cold calling around world
It is very good till now and we are planning to stay with them for a long time
Pros
Easy to use UI, We can get data on the number of calls made, the quality of the conversation, we had increased quality of our calls and increased getting more leads.
Cons
Calling is like how you make a call on WhatsApp, there is a little 1-2 second delay in the response. Apart from that, i don't think we have an issue with Justcall
Response from SaaS Labs
We're stoked that JustCall's user-friendly interface, call data insights, and improved call quality are helping you generate more leads.
We're thrilled you're happy with JustCall and plan to stick around for the long haul. Our team is always innovating, so stay tuned for exciting updates!
Thank you for your review, Manikandan! Appreciate it. Cheers!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Thank you
Pros
Easy to use like the app feature to where we can attach documents as needed
Cons
none that I can not complain at the moment
Response from SaaS Labs
Hi Mark, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.
We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
Thank you for taking the time to share this with us. It means a lot to our team.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Excellent!
It was good and excellent! Its easy to use and easy to understand all features
Pros
The Dashboard is easy to understand, predictive dialer is reliable and the app exactly is easy to use
Cons
Sometimes it is slow to connect to the person I'm calling, but once it connects, the call it's not affecting the call quality
Response from SaaS Labs
You are amazing! Thank you for your review. Much appreciated! Cheers!
- Industry: Packaging & Containers
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
JustCall is Just Covenient
Pros
Ease of use and the ability to make and take calls anywhere.
Cons
No cons for us. It works as expected and the app is user friendly.
Response from SaaS Labs
Wow.. thank you for a great review, Jacob! Appreciate it
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
JustCall for SMS and Hubspot
Pretty okay, for the price if you really are looking for SMS I think it would make sense just don't expect an A+ product
Pros
We mostly got JustCall for the SMS features which worked as intended. The Hubspot integration into the workflows was great.
Cons
Call quality, calls occasionally would drop and it wasn't the easiest to setup. A lot of complaints from reps on ease of use.
Reasons for Choosing JustCall
Price and SMSSwitched From
DialpadReasons for Switching to JustCall
PriceResponse from SaaS Labs
Hi there, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.
Thank you for taking the time to share this with us. It means a lot to our team.
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
JustWhat You Need
Wonderful! I will be using JustCall over the next year with a smile!
Pros
It's fast and easy to use! I make all the calls that I want without an issue.
Cons
Sometimes it crashes, especially when I dial a bad number or the like, but it's so fast it fires back up in a fraction of a second.
Response from SaaS Labs
Thank you for your great review, Wylde.
Appreciate it.
Noted on the app crashing! We will definitely work on that issue. Thanks!
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Justcall: A good way to reach your customers
Pros
1. Ease of use
2. Loved the auto-dialling and predictive dialling feature
3. Dashboard system makes it simple to track
Cons
1. Sometimes the dashboard numbers malfunction.
2. Calls get dropped
3. Choppy call quality even with a decent internet connection
Response from SaaS Labs
We're happy to hear you find JustCall easy to use and value features like auto-dialing, predictive dialing, and the easy-to-track dashboard.
We love the Dialers too :)
However, we understand your frustration with occasional dashboard malfunctions, dropped calls, and choppy call quality. These issues can definitely disrupt your workflow.
We will work towards resolving these issues and providing you a great experience.
Have a great day. Cheers!
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Randys point of view
Oveall I am getting good results from the Text blast. Everything else I really dont use much due to the expense but The bulk sms is the best option on this platform for me.
Pros
The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures.
Cons
The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff.
Response from SaaS Labs
Thanks a bunch for sharing your honest thoughts with us! We've taken your feedback seriously.
Our team constantly strives to keep our prices competitive within the industry while providing top-notch product offerings. Your insights are crucial in helping us refine and improve. Cheers!
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Simple call app
It's okay, not the best phone app but I can see they are making updates and constantly developing it which will eventually have all the features one would require.
Pros
It's easy to make calls and input the number you are calling.Also it always informs you the time zone of the client you are calling
Cons
I really don't like the filter for the call logs, there is none. You have to go back page per page, you can't search a specific number, email or date.
Response from SaaS Labs
Thanks a bunch for sharing your experience, Manuel! We're thrilled you find it easy to make calls and appreciate the time zone feature.
We hear you about the call logs filter and understand the inconvenience. We're actively working on updates to enhance this aspect and provide a smoother experience.
Your understanding and feedback mean a lot to us. If there's anything specific you'd like to see or discuss, we're all ears.
Cheers!
- Industry: Photography
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Just call Review
Overall satisfying
Pros
Easy to use, great quality, sound quality is great
Cons
Integration with CRM, occasionally glitche
Response from SaaS Labs
Thank you for your feedback, Sheri. We are sorry you had to experience glitches with CRM integration. Please reach out to our support team and we'd love to assist you. Cheers!