Odoo Reviews

Pros

Odoo’s greatest strength lies in its ability to integrate everything a business might need—whether it’s a small, medium, or large enterprise—into one unified platform. Many applications aim to deliver this concept, but Odoo stands out as the best and most effective in achieving it. It truly is "everything in one place."

Odoo keeps up with market trends and requirements by offering regular and consistent updates that ensure compatibility with evolving business needs.

For example:

Need a website for your business? It’s available.
Want an online store for e-commerce? It’s included.
Require an inventory management system? It’s there.
Looking for sales and purchase management? It’s ready.
Need tools for real estate, rentals, or subscription management? It’s built-in.
With over 70 applications, Odoo caters to nearly every industry in the world, including:

Supermarkets
Legal services
Construction companies
Restaurants and cafes
Engineering firms
Bakeries
Subscription-based software businesses
Training institutes
Salons
Real estate agencies
Clothing stores
Libraries
Fitness clubs
Non-profit organizations
…and many more sectors, covering every aspect and requirement a business might have.

Additionally, Odoo offers flexibility for customization—from adding custom fields and tables to integrating seamlessly with other systems. Its automation features streamline operations, making workflows faster, easier, and less labor-intensive.

While it’s impossible to highlight all of Odoo’s advantages in one review, I firmly believe that Odoo is well on its way to becoming the #1 business management solution worldwide.

Cons

I think the payment providers not available in all counties for online store

Pros

The features available in the Community Edition are mostly enough for what we need to do and is standardises processes across the board. We can then sell other small business work for configuring their own since we use it too. A lot of the business functions and processes are already built in, it is just a matter of activating the module you need and then configure it. The e-commerce feature is the simplest I have used, almost anyone can create products because it was built from a layman's perspective. The community is vibrant and helps with some issues if you have them. You might have to pay a partner for support and added functionality which is mostly once off. For a fraction of the cost, there is no worry of licence renewals just hosting fees.

Cons

Some functionalities which are basic in alternatives are not available even in the cloud version. You need to test third-party apps yourself which you might not have the time for and can break current functionality. Not all issues are addressed in the forums if it is not a common issue; a lot of issues are still open from previous versions. The official documentation is sometimes shallow.

Alternatives Considered

Zoho One and Sage 50cloud Accounting

Reasons for Switching to Odoo

The first issue was the price. Secondly, we own the data and can just export the database periodically for backup.

Pros

User friendly every person can get the hang of it.

Cons

The inventory section of odoo wasn't as helpful as it could of been.

Pros

You get a lot of functionality for the price.

Cons

While the support is sometimes lackluster, I was prompted to write this review because of great support I received.

Alternatives Considered

NetSuite and Salesforce Sales Cloud

Reasons for Choosing Odoo

Dropped their eCommerce offering. We paid nearly $30k to only have it operational 18 months. They had no replacement at the time. It would have killed our business if we had not found Odoo.

Switched From

xTuple

Reasons for Switching to Odoo

The other products were all out of our price range.

Pros

Very good and support team, mostly excellent configurability, wide range of functionality and modularity is great.

Cons

Price of license with odoo.sh

Especially for small and one-person companies like mine odoo.sh is prohibitively expensive.

I only need one license for myself. odoo.sh de facto triples the license price for a single user account.

I would love the many customization options that are only available with odoo.sh but there simply is no way I can justify such a major cost increase.

For companies with 5 or more users, odoo.sh is less of an issue and at 10+ it starts to become a negligible increase.

I would love to see a hosting price that starts a lot lower for odoo.sh if the account uses only one license or maybe a staggered hosting price for 1-5 licenses.

I would be totally happy with a Server that has more limitations or one that is heavily overbooked with single user accounts, since the chance more than a tiny fraction is active at the same time is negligible.

Alternatives Considered

Zoho CRM, Zoho Books, Freshdesk and Zoho Desk

Reasons for Switching to Odoo

As general IT-Support Consultant and IT-Outsourcing provider I got in contact with local ODOO partner QMedia and decided to add ODOO as part of my portfolio of recommendations for my customers. As such it was logical to choose ODOO for my setup too, so I can provide more detailed Information in case one of my customers is interested in using your service.

Pros

A wide range of features that easily adapt to various types of businesses, offering fast implementation, excellent performance, and outstanding support service.

Cons

It offers such a vast array of features that migrating multiple applications into a single solution can feel overwhelming at times. However, I believe it's well worth the effort.

Alternatives Considered

Sage Accounting

Reasons for Choosing Odoo

Massive costs for OS licenses and server upgrades although opting for cloud services with predictable recurring payments over time.

Switched From

Aqua eBS

Reasons for Switching to Odoo

More clear and transparent aproach for international groups of companies

Pros

The functionality and flexibility. I love the ability to duplicate an entry.

Cons

I would like to see the ability to move lines up & down while doing journal entries. I also would like to see the ability to use arrow keys to move around to the different lines and fields.

Alternatives Considered

NetSuite and Acumatica Cloud ERP

Reasons for Choosing Odoo

Their system was outdated and had not been improved much in many years.

Switched From

Sage 100

Reasons for Switching to Odoo

The functionality and the price; along with the implementation and training were superior.

Pros

very easy to use, easy to understand, low learning curve.

Cons

so many pages, maybe a lot of requirements for customizations especially for some business processes which takes time.

Alternatives Considered

SAP Concur

Reasons for Switching to Odoo

All the business processes are already in one application.

Pros

The program is super easy to use the easiest I have came across.

Cons

The program is not detailed in updating inventory levels keeping detailed records of the levels when it was changed and from what.

Alternatives Considered

Zoho Inventory

Reasons for Choosing Odoo

I was checking other programs to see what fit our distribution centers the best.

Switched From

Zoho Inventory

Reasons for Switching to Odoo

I have tired both platforms and they both are great but one has strengths the other has weaknesses so you have to see what fit your businesses best.

Pros

The software is online, easily accessible and user friendly. Also the extensive apps

Cons

Well, the pricing. They get you by charging per user.

Pros

Modularity and availability of applications covering a wide range of business functions.

Cons

- Difficult to achieve anything that is slightly out of "Odoos way of doing things"
- Workflows, as envisioned by the product develepors, are poorly documented. Videos cover how to use the product but not the underlying philosophy/workflow.
- Support is hit and miss, sometimes good, sometimes useless.
- for a small start up, success packages are very expensive. Some "simple" changes can't be done without hiring a developer.

Alternatives Considered

Vtiger CRM, Nextcloud, NetSuite, SugarCRM and HubSpot CRM

Reasons for Choosing Odoo

Zoho: difficult and can become expensive fast, disjointed applications, Salesforce: good but very expensive

Switched From

Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to Odoo

seemed to be easy to implement and best value for money

Pros

There are a ton of features, more than I would think about any business can make use of, all for an affordable monthly subscription. There are a lot of ways to customize the software to work for your business and improve workflows, and many connectors available for connecting to external API's (my most used one is UPS)

Cons

The huge variety of apps available and extensive options makes it pretty difficult for a beginner to dive in, DIY style. They offer success packs to get you up and going, but they're really expensive (personal subjective opinion, I guess). The free support included with the online subscription is pretty good, and there's some videos online that might get you started, but it'll be a bit of work getting going.

Alternatives Considered

JobBOSS²

Reasons for Switching to Odoo

The price. JobBOSS^2 was way too expensive for a small shop.

Pros

Very user-friendly, the next-gen of ERPs, cost-effective regarding the development, all-in-one software that automates all business processes like CRM, Purchase, Inventory, Sales, Manufacturing, Ticketing system, Accounting/Finance & many others, with more than 3000 specialized business apps on it is Apps market place.

Cons

The partner's qualification process, releasing a new version every year may cause difficulties in migration from version to version but it is fit for SMEs. Still, big enterprises need a lot of work to re-engineer the process to match the customers' needs.

Pros

Great possibilities included into Odoo (autocompletion, AI to scan accountancy, documents and data together, bank reconciliation, asset's management, contacts, duplicate detection, seamless year and processes...)
All in one solution
Odoo still evolves every 2 months and user's feedback are also in sight
More customers and suppliers adopt also Odoo
AppStore

Cons

Customized developpment and/or local hosting : fees way too high and too often
Online documentation help isn't enough updated (but there are a lot of updated tutorial videos)
Importing data isn't very predictable - no documentation about name of recognized columns
Export-Import (Odoo to Odoo only) to handle mass data, isn't as easy as teached
Some tickets are way too long to be solved (few weeks since the first chat) - and some consultants try to force new sales
SMS, VoIP, SIP : fees aren't reasonable ; other inApp services seem not at a fair price
No temporary user with read-only default profile (as for inspection - control, like for 2-3 months a year)
Currencies (realtime and historical) data, VAT chekcs... shall be centralized into an Odoo buffer for all customers

Alternatives Considered

Baserow

Reasons for Choosing Odoo

no linux server (local self hosted) feature ERP solutions expensive and not so efficient

Switched From

Sage 50cloud Accounting

Reasons for Switching to Odoo

more enhanced My accountant advices me Odoo

Pros

The flexibility of the system allows us to tailor it to the needs of each of our businesses. And the support is AMAZING!

Cons

It is a BIG system. Trying to get started with a full implementation at once can be a bit overwhelming. It can be a bit intimidating to get started with it on your own.

Alternatives Considered

NetSuite and ERPNext

Reasons for Choosing Odoo

Raising costs of other software, specifically QuickBooks, as well as data security/privacy. Also, the integrated functionality.

Switched From

Hotjar, Constant Contact, Invoice Ninja, QuickBooks Online, Mailchimp and Joomla

Reasons for Switching to Odoo

Better support and customizations.

Pros

We liked the variety of apps Odoo had available for different business uses. We also liked that Odoo could keep our inventory in sync with all of our selling platforms, such as Amazon, eBay and WooCommerce. We also liked the cost, much less expensive than Netsuite. Please see our overall comments below for the after sales call and contract signing.

Cons

Lack of customization of reports without paying Odoo a lot of money to make the changes. Very few report overall. Hard to pull your data from the system due to different application working together.

Alternatives Considered

Fishbowl

Reasons for Choosing Odoo

The main reason was the cost of Netsuite. Odoo is considerable less expensive.

Switched From

NetSuite

Reasons for Switching to Odoo

It seemed that Odoo had all of the options we were looking for and they would be the best solution.

Pros

Service, easy to START a project, in a few minutes, with a few questions, you create a website that SEEMS to fit your needs.

Response time of the web interface is really great, that convinced me to use it.

The feeling is good at first sight .. but ...

Cons

Then when you start to dig into the details, it's really hard to setup it.
Absolutely not user friendly. Some Workflox / UX designs are juste ... horrible.
Setup is spread everywhere in different Apps.
You quickly need to dig really deep to understand the product.

Only "developer" oriented (I'm a developer)

Online documentation is a mess. Seems to be great but is always partally translated (in FR), resulting in "Frenchglish" documentation.

Alternatives Considered

WooCommerce and Shopify

Reasons for Choosing Odoo

Wordpress was too slow. But it was easier to setup.

Switched From

WordPress & WooCommerce Affiliate Program

Reasons for Switching to Odoo

I expected the free tier to be enough for my use case. So Odoo was cheaper in this case.

Pros

What I liked most about Odoo is the system's adaptability—it’s incredibly versatile and can be tailored to fit our specific needs. I also want to highlight the outstanding service we received from our consultant, [sensitive content hidden] He’s been extremely attentive and helpful throughout the entire process, making sure we get the most out of the platform.

Cons

What I liked least about Odoo is the way consulting hours are charged and accounted for. We’re concerned about being billed for time spent resolving issues that aren’t our fault, such as bugs or errors within Odoo itself. It would be more reassuring if there was a clearer distinction between time spent on genuine consulting and time spent addressing system-related problems.

Alternatives Considered

SAP BusinessObjects Business Intelligence

Reasons for Choosing Odoo

we needed something more complete, that included more capabilities

Switched From

Bind ERP

Reasons for Switching to Odoo

because we think is a better fit for our needs and company size

Pros

the system Performance and fixed asset management

Cons

bank reconciliation and each module report format

Pros

Stability of the platform and ease of use of the overall ecosystem. What a wonderful piece of software!

Cons

Liked everything till now, so no Cons at all... amazing

Pros

Good integration of apps, easy and clean UI, very good data management and, more over, the open source philosophy

Cons

The membership app is still too lacking in functionality and possibilities, which would be very useful for extending the use of Odoo as a service in the Non-Profit sector

Alternatives Considered

Google Workspace

Reasons for Choosing Odoo

Graphically challenging interface for a good user experience.

Switched From

Bitrix24

Reasons for Switching to Odoo

Workspace is great for managing email, calendars, drives, and analytics, but it doesn’t integrate well with other productivity services.

Pros

The user friendly aspect of the software. For a company that has been around for 50 years, ODOO is a nice upgrade without the stress of teaching an older population a new way to be.

Cons

That the repetitive of the windows makes you doubt if you are in the right place. However each step is so easy and user friendly, it is hard to screw up.

Alternatives Considered

NetSuite

Reasons for Choosing Odoo

The Quickbooks wasnt set up correctly. There was no visibility into the inventory management.

Switched From

QuickBooks Desktop

Reasons for Switching to Odoo

The price was by far the motivation. Then when we did the demo we were blown away by how easy it was to use. We have an older population at the company so ODOO makes sense from an ease

Pros

I love Odoo, saves me time with scheduling posts and it is FREE. AMAZING!!!
I am able to offer to my customers and help them get a great start. But then with all the other available program all in one place WOW!! Seriously, Odoo is the way to go and I share it with everyone that comes in my direction. You will love it also....

Cons

To be honest there is nothing I do not like...I Love Odoo

Pros

Comprehensive Integration,Ease of Use and Customization and excellent customer support

Cons

Limited Flexibility in the Cloud Version: The cloud-hosted version of Odoo (Odoo Online) does not support third-party modules, limiting its flexibility .

Pros

Odoo provides a flexible, scalable, and cost-effective ERP solution that suits a wide range of business needs. Its modular approach, open-source nature, user-friendliness, and support make it an attractive choice, particularly for small and mid-sized businesses looking to streamline their operations without the high costs of traditional ERP systems.

Cons

Odoo open-source and modular nature brings potential downsides, especially for businesses needing deep customizations, reliable third-party app compatibility, or a system optimized for large-scale operations. Initial setup, custom development, and ongoing support costs should be carefully considered.