User Reviews Overview
About Housecall Pro
Housecall Pro is a comprehensive business solution for home service professionals. Available on web and mobile, Housecall Pro helps home service professionals grow revenue, get paid, manage jobs, and operate the businesses. Teams...
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- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Service Delivery
Really exceptional software i will recommend to my colleagues.
Pros
keeping appointments with my patients has really seen an increment of about 20 percent compare to the last two year. which has helped improve my time managment
Cons
Knowing how the understand the usage of how the plumbing option works becauses this a been quite demanding for me.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Housecall Pro - HVAC Company Review
Overall, I love the software. It is constantly being upgraded, which is why we've stuck with it even when we felt there were other options better suited for our needs. This has proven to be a great move for us because they have added features that have greatly improved the software over the years.
Pros
Very user friendly, encompasses a lot of different tools into one platform and consistently adding more features to it at least quarterly. It is also very affordable compared to other similar software options.
Cons
Sometimes it would be nice to customize it a little more for our needs. Also, would like a better routing option (it is currently being built up better).
Reasons for Choosing Housecall Pro
I needed something more advanced and more catered to our industry.Switched From
Square Point of SaleReasons for Switching to Housecall Pro
Mostly cost. HCP is better priced, although FieldEdge and Service Titan does have more features. We just don't see ourselves being able to utilize all the features available.- Industry: Computer Networking
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Housecall Pro is not for the Tech Industry
I was completely disappointed with them and stopped using them after they charged us for leads that where not relevant to our services and that when contacted would not pan out as leads ready to book and pay for services. TO many leads where cold or deceptive leads.
Pros
I did not find any pros with it. At least nothing that I couldn't get from some other service.
Cons
I did not like anything about house call pro. They made it to difficult to properly present my cumpany and services to potential customers. At the time they did not have good keywords nor categories for IT Services. Their pricing and cost per lead was deceptive and many of the provided leads where junk and they still charged us hundreds of dollars for them even when they did not pan out.
Top Housecall Pro Alternatives
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Housecall Pro for the Pros!
Housecall Pro has an amazing customer service team and there is always someone to respond to questions. I thoroughly appreciated that part of the experience with the app as it transpired to my understanding of how things work within it!
Pros
HouseCallPro is a wonderful product for the blue collar service industry. I love the way that you can process payments easily through the app. Everything is very user friendly after a little bit of practice and it really helps keeps all my clients data organized.
Cons
The only thing I had trouble with was the monthly costs for what I needed for my business personally. I am not saying it is not a good deal, it just had a bit more bells and whistles than I needed as a one man operation. I can see how if you have more than 2 employees how it can keep everything very organized when it comes to planning and setting up daily routes.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Housecall Pro
It is a leading competitor in the home service industry!- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great for owner operators
good experience at the level my business was at during the current time.
Pros
It was very customer friendly. It made us look professional.
Cons
It was not specifically good helping us quote moves and didn't have furniture listed. On the dumpster rental side, it didn't allow for inventory to be checked in and out by the driver.
Alternatives Considered
SmartMovingReasons for Switching to Housecall Pro
I ended up having to switch to these products.- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great tool for the trades
Overall my experience with Housecall pro was very positive, it helped maintain efficiency in the company I worked for at the time and it was a great tool to utilize.
Pros
It was very simple and easy to use. The layout of the app was easy to educate employees on and was easy to integrate into daily use!
Cons
It would sometimes glitch out, as to when you would attempt to open a job page it would restart the app.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Decent program
Good program, but too pricey for what they offer
Pros
The ease of scheduling in the program and the ability to customize
Cons
Pricing wise it is too
Much for our company
Alternatives Considered
JobberReasons for Choosing Housecall Pro
Because we were looking for a program easier to navigate with more Options, and a more streamlined way in the businessSwitched From
QuickBooks TimeReasons for Switching to Housecall Pro
We actually ended up going with jobber over housecall, as jobber had a more streamlined process starting with requests all the way to invoicing- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Good software
It's been good. Need better support. When they don't have an answer or the problem or issue has not been addressed, they promise to bring it to the attention of ....
Pros
Able to enter important information to help office and field techs alike
Cons
Time sheets, needs more choices. PTO, breaks etc
While it allows for property profile information and attaching that information to an Job, that information does not appear on invoice
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
I love it!
I love their features and capabilities, it's super helpful and I love it!
Pros
It's super user friendly and easy to adjust to.
Cons
I don't like the app, I prefer using this on a desktop but that is just user preference.
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
always helpful
Overall I am pleased but hope they continue to fix bugs as they occur
Pros
I like how easy it is to get customer service rep.
Cons
I don't like that I cannot make changes.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Housecall Pro is the best for service contractors
Pros
The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA.
Cons
The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
overrated software
this was a huge waste of time and cost us time and money, when doing nothing would have been better
Pros
auto populated address in customer window
Cons
every single way to edit customer address, estimates, lack of ability to sign across platforms, customer service not accountable, need one or two same people for same region, or accounts, otherwise they have no skin in the game
Response from Housecall Pro
Hello! Sorry to hear about the issues you were having. Would love to hear more about your experience here and how we can improve it. We do have signature functionality, and are working on adding it across more of the platform. Curious about the notes regarding our support, we do offer more dedicated support for our pros that are on the MAX level and above, outside of that we have our real time chat and phone support available. Could you email me your name, company name, login email, and phone number to [email protected] so I can investigate further here? Hope to hear from you soon!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Cordan's review
Overall the program is great for construction workers. It can use a few tweaks and I think this program could be perfect.
Pros
The constant flow of information from scheduling the customer to closing the job.
Cons
That my technicians try to attach pictures in the app and it is a hit or miss situation.
Response from Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We did recently update the photo function which allows for the photos to upload in the background while doing other work on the app. Make sure that all your techs are using the most recent version of the app and have a valid wifi/data connection. If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
3 months in
Housecall Pro simply works. The learning curve is minimal.
Pros
Comprehensive and easy to implement. Our employees like being able to see the schedule and their ability to log in their daily hours for payroll.
Cons
The interface with QuickBooks can be quirky depending on the customers payment method.
- Industry: Warehousing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
great option for an all in one product
an awesome product that fits most needs with little downsides.
Pros
scheduling jobs in a customizable way tailored to our specific needs and adding attachments that help know more about a job when its being completed from when it was sold.
Cons
it does not have inventory management. we have to use another app for this and there isnt anything that integrates in with housecall.
Response from Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We are working on inventory management, and did recently release some reporting that should help here. If you have not already, be sure to take a look at our product roadmap to see recent updates and what is being worked on! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Not The Best For The Price
Had useful features and scheduling but ultimately fell short of expectations
Pros
It’s intuitive design and layout are easy on the eyes and pretty self explanatory
Cons
Spam with phone calls from a salesman every day until he subscribe to their service
Response from Housecall Pro
Hello! We love to hear that the app was easy to use! Sorry about this issue with calling. We are always working to make things better for our pros to help them grow and manage their business. We have assisted over 30,000 pros in this way, so always looking to help as many as we can! If you could email me at [email protected] with the phone number(s) we are calling, I can work to help here. Hope to hear from you soon and have a great day!
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great software for the in-home service industry
It was critical in the insulation estimation / worker dispatch aspect of the business. We use it constantly from the initial customer contact all the way to a google rating request after payment has been collected.
Pros
Housecall Pro is very easy to use and set up. Most of the functionality can be done with a mobile phone. Very customizable and well designed.
Cons
Some more complicated functionality must be done on a regular computer, and the schedule can get convoluted and quite hard to read
Alternatives Considered
GorillaDeskReasons for Switching to Housecall Pro
We got the most functionality for the moneyResponse from Housecall Pro
Thanks for the review! Happy to hear that you have found the software easy to use! We are making some updates to the schedule on mobile right now that should help with visibility there! If you have any other feedback feel free to reach out to me at [email protected]. Thanks again for the review!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
THe Best of them Yet.
My overall experience is good I love this app and I also will be trying to. Intergrate the house booking consumer app as well in the future I want to try and see how they all go well with each other.
Pros
What I Love most about This great app, is that I am allowed to take away the stress of doing other things like payments and scheduling i also like that, I love that how it all just comes together for me.
Cons
How i only just recently started using this app so i have not come across any Technical issues or difficulties yet, wish me Luck.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Something to consider
I initially really liked the product but as I started using the app and features I noticed that a lot of options that my business needed were just not available. I would suggest making different options available based on the type of business.
Pros
The app is very easy to use. It is quite intuitive and makes tasks easier to manage.
Cons
This app is geared toward businesses that are in a specific niche. Like Handyman services and the like but for my business it was not a good fit.
Response from Housecall Pro
Hi Aaron, Thank you for the review! Thank you for trying us out! I would be happy to pass this along! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Music
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
The definitive solution to manage my service business efficiently.
It is very good the online reservation function has been very convenient, since my clients can schedule appointments directly from my website and it is very easy to do so.
Pros
I like this platform because with just a few clicks, I can schedule appointments, send reminders to my clients, generate invoices and receive payments.
Cons
One of the areas where I think they can improve is the customization of the forms and templates. Although there is a good selection available, I would like more customization options.
Response from Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business, and that you find ease in the flow between scheduling, and sending reminders, and generating invoices. I see you are wanting the ability to customize anymore, feel free to reach out to [email protected], want to see what we can do to help here! Hope to hear from you soon!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Ok for on call visits
Pros
Helps keep my at home client visits separate from my other scheduling platforms
Cons
I'd enjoy if the platform could be more easily integrated with my other scheduling software
Response from Housecall Pro
Hey Brad, Thanks for the review! Happy to see you are enjoying it and its helping your business separating your other clients from your other platforms! We could always pass along the scheduling app that you would like to integrate with and see if its a possible, just let us know the app! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Time saver software for HVAC Service Calls
Service our tenants on time is our motto and using this software is helping us achieve this.
Pros
It is helping us in assigning techs to the HVAC service calls as per priority. The software has great tools to close work orders on time.
Cons
The reporting, report generation, and accounting sections can be enhanced otherwise all other functions are good.
Response from Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We have made some improvement on our reporting and have some more exiting ones in the pipeline! Be sure to check out our product roadmap for more information here! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
HouseCall Pros is affordable but lacks variety of options
It isn't awful and it isn't great. It is a good starting point, but can improve with more options and functionality.
Pros
It is affordable. It has an easy to understand user interface. You can reach customer service via email quickly.
Cons
It doesn't have easy customizable options. It has restrained perimeters regarding entries and invoicing.
Response from Housecall Pro
Thanks for the review! Glad that you had a good expiernce with our customer service. Really interested to learn more on the lack of customizable options and retrains around invoicing. Could you email me at [email protected] with your company name and best phone number? Hope to hear from you soon!
- Industry: Consumer Electronics
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
My house calls.
Was very inviting and I would use it again should the situation arise
Pros
Actually the attention to customer service
Cons
.I guess I didn't have much interest in it,and was having a funny money" situation that was not to much helping for the prices of services
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Housecall Pro - A services teams dream.
Amazing experience. Helps us keep track of what needs to be done and where our service team members are. Invoicing in person or online along with notifications has allowed us to get paid in a timely fashion. Awesome product!
Pros
Housecall Pro is an amazing program that allows our service team members to be scheduled and on track. We can send notifications to employees, clients, rollouts, etc. Invoicing on the spot or online allows us to get paid on time. The calendar sync keeps our employees updated. Database with all notes, projects, contact information, etc. Perfect!
Cons
There is nothing that we don't like about Housecall Pro. Potentially being able to integrate into Insightly would be a nice touch, which I'm fairly certain that we can we just haven't integrated it yet.
Response from Housecall Pro
Thanks for the review! Glad the platform is helping you maintain and grow your business! Great feedback around the Insightly integration, I will submit a provote for you on that. If you need anything, feel free to reach out to [email protected]. Thanks again and have a great day!
