Veeqo Reviews

Pros

Single Master Stock File
Simple Order Management
Multiple channel management
Excellent help desk support

Cons

No product pushing yet!

Pros

The most impactful features are the integrated shipping. The ability to have all my channels in one place is great and time saving. The product is pretty easy to use. The integration with some of my business channels was a breeze with the integration wizard.

Cons

I feel like the tracking of a shipment is missing or not easy to access. I wish that when you are in shipping and you choose a weight and package size and save it that the system automatically would use those details the next time that same item is sold. Having to enter the weight and package size every time I ship an item it a bit tedious. I am not able to integrate with my woo commerce site and Wal-Mart.

Alternatives Considered

Pirate Ship and BigCommerce

Reasons for Choosing Veeqo

I thought that I would be able to ship all of my channels including Amazon, eBay, Wal-Mart and Woo Commerce. And that this would save me time from having to go into each shipping method separately.

Switched From

Pirate Ship

Reasons for Switching to Veeqo

I'm still not 100% sold, but could be when full integration is completed.

Pros

There really is nothing I could commend. It is not fit for purpose.

Cons

Where do we start!

Let's start with the arrogance of the management, they don't bother to respond to the most basic of customer service. However, they are quick to protect their reputation. Even if you are an existing customer.

I don't recall in all my years of business, ever being insulted publicly, but Veeqo did this. This is how an organisation values your business.

If you expect anything other than a standard autoresponse, don't bother. You will be fobbed off with support nonsense, daily.

The speed of the software is like dial up.

You will spend most of your time monitoring what Veeqo imports as seldom does it correspond to the actual product you sold.

It is limited in functionality.

When you ask for essential integration, or even management from a courier company contacts Veeqo directly , don't hold your breath. They won't respond.

The software is glitchy and really is expensive for its most basic of functionality.

Don't choose the fad of Veeqo.

They'll only insult you as one of the their existing customers and even have the audacity to try and take credit for your reviews, left by your own customers on Trustpilot.

This really proves how customer service is lacking, and humility.

Let common sense prevail and take your business elsewhere.

Pros

The fact that we can sync stock from our numerous selling channels such as Shopify, eBay, Amazon, FBA (both UK and worldwide) so that we are listing our complete stock levels across all channels - automatically, with no need for constant stock updates to each channel!

Cons

Honestly - our catalogue is extremely large (100,000 SKU's +) so the initial set up, linking listings together to share stock, was an exceptionally long project.

Alternatives Considered

Linnworks

Reasons for Choosing Veeqo

Our current stock software could not sync to other platforms - so every day we had to manually export the stock levels and import them into our other channels. When we sell across a multitude of channels, this took an insane amount of time!

Switched From

Vend

Reasons for Switching to Veeqo

Veeqo seemed to have a much friendlier user interface, and upon further research seemed to do a lot more. After signing up with Veeqo - we have not been disappointed!

Pros

Veeqo is very easy to use and get started. The UI is also nice. It does an EXCELLENT job handling multi-channel (Amazon, Ebay, Shopify) orders and inventory.

Cons

There's not enough built out for the Wholesale side. Custom fields should also be available on product and customer creation and these should be visible in reports.

Alternatives Considered

Cin7 Core, Odoo, Brightpearl, Agiliron, inFlow Inventory, Ordoro, Zoho Inventory, Unleashed and Finale Inventory

Reasons for Choosing Veeqo

Tradegecko was incredible and a joy to use. They were bought by Intuit and it became Quickbooks Commerce. After one year, they "sunsetted" it.

Switched From

QuickBooks Online

Reasons for Switching to Veeqo

It ALMOST does everything these other programs do and it's free. It's so close to being superb!

Pros

I like that it integrates with many marketplaces and gives good shipping rates and doesn't cost to use like ShipStation does. It's made/owned by Amazon so the integration with Seller Central is reliable

Cons

It doesn't allow post purchase items to be added to the order so we miss shipping those units frequently which is not good for customer service or our costs when we have to ship items again, costing us a lot. Also the tracking emails are getting sent to Shopify customers, and sometimes it doesn't send the right info to get some orders mark as fulfilled. They say they're trying to fix it but it's been a few months now

Alternatives Considered

ShipStation

Reasons for Choosing Veeqo

ShipStation has a month fee for using their software and Veeqo is free

Switched From

ShipStation

Reasons for Switching to Veeqo

It was free and we are a small business so that helps reduce our overhead

Pros

Overall system is very strong and adequate. Order and inventory management for our E-commerce Bigcommerce store is really strong. The support team is the best out there when compared to other competition on the market.

Cons

The only con at the moment is that you have to refresh the whole page to see new orders. There should be a button on the page that refresh just the internal screen on not the whole page.

Pros

UI was clean, modern and well-designed
The label designer is awesome
Good order management
Good inventory system
Good support

Cons

Amazon now own it
Kit/bundle setup was buggy and a bit awkward

Pros

Having used several other software Veeqo is by far the most User-Friendly.
Veeqo has so many features - I am impressed every day when I find another one.
Veeqo is made to feel personal for you. Every request or need you have they work on and the turnaround is amazing. I find their customer service AMAZING. The onboarding process is made very easy and they help set up most of the backend stuff.

Overall Veeqo has changed order management for us and offers so much more than other platforms as is user friendly - something difficult to say about other platforms.

Cons

I can honestly say there are ZERO cons.
I have used other platforms and this list will be very long for other platforms.

Pros

Great customer support and integration with other apps.

Cons

A few times has not updated with our website.

Pros

We’ve listed below a number of issues that we’re having with Veeqo in different topics. Please read carefully. These issues are significantly important for us to run our business in peace. We’re hoping to hear from you soon with your resolutions to these matters promptly.
Regarding Conversion Kits
Our concern about the conversion kits is that when we try to pull up the data to excel sheet (Import & Export Products) we’re unable to see the other equipments that does come with the conversion kits.
Another issue with the kits is that it doesn’t say the word “Kit” when we import or export the products to excel sheet.

As you know all the kits come with various items. These items are also sold as a single item as well. When we manually change the quantity, the system doesn’t update the quantity for availability unfortunately.

Regarding Stock Management

When we try to push an item’s inventory on Veeqo, it uploads to every store that we have available on Veeqo the same quantity. We want to upload different quantities to different stores. For example, we want to update one of our kits on Amazon for 10 units. We also want to put “0” quantities on eBay because we don’t want to sell that item on eBay.

Cons

Regarding Shipping

The system doesn’t send return shipping labels as an email automatically to the customer’s email address. We have to manually download and send email one by one.
The second issue that we have with shipping is, it doesn’t create “FedEx”return labels at all. While it prints outgoing order labels from Fedex but it doesn’t print the FedEx return label unfortunately

The last issue that we’re having with shipping is; when we print the labels it allows us to see how much the label cost at that moment, however once we go back to the same page to see how much the label that we printed cost, it doesn’t show the price paid for the label unfortunately.

Pros

all the basic features - Oceans Alive Health gets some minor efficiencies out of this product. Has a simple layout, with minimal features.

Cons

end up spending an extra 3 hours shipping amazon prime orders as its really clunky. They never prioritise the important things. tell small fibs when trying to fob you off and say its amazons fault without taking responsibility.

Got us to commit to a contract saying its all singing and dancing when it clearly isnt - STAY AWAY if you want to save yourself time and cost and want to be efficient! Doesnt do what it says on the tin so well.

another example, after 2 years, still doesnt recognise that a customer has placed 2 orders so should merge them, thereby saving postage costs. Total disrespect to sellers to keep saying fixes are around the corner when they clearly are not.

Pros

Low cost and ease of use are excellent reasons to use Veeqo. The promotional discounts are a nice extra

Cons

We are unable to have our UPS account linked and use Veeqo UPS at the same time so that we can choose between Veeqo and our own account for absolute lowest price on every shipment. Our negotiated rates for some sizes and weights is better and ideally we should be able to choose.

Pros

The best thing is that it is free and allows us to access cheaper shipping for amazon store sales.

Cons

The option to send products as USPS media mail or bound printed matter for shopify stores.

Pros

The organization of the app is easy to no abogar, simple, and intuitive. Being able to see everything such as dimensions, weight, what customer paid, cost of shipping and the cheapest yet applicable shipping method based on date of delivery for an order - without scrolling makes selection of shipping easy and fast. Integration with other selling platforms is seamless.

Cons

I wish there was an easier way to split an order for ease of multiple shipments for an order.

Pros

Picking list is great but we need to have the option if only one person does the picking. We nee to do the picking in one report only.

Cons

Postage calculation. If the client select exspedited shipping (and pay for it) the sofwere still uses First class free option.

Pros

Really easy to use and get started with, found it intuitive from the start, all of the store integrations worked smoothly and the help from the customer service was really quick and useful when we contacted them with some questions.

Cons

Parcelforce integration would be nice to have added in the future as that was missing.

Pros

Provides Amazon Protect Shipping and is free, but, I get my negotiated shipping rates integrated to Veeqo

Cons

I need the Woocommerce integration as soon as possible. ( Currently in Beta )

Pros

We switched to Veeqo in May 2017 and before Veeqo integration we were processing upwards of 20 orders a day manually. This software has saved us over 2 hours a day and that time has been used to grow the business. We have additionally set up a online business account with Royal Mail that we also manage through Veeqo having us additional time and money on sending customer orders.

Pros

The integration with Amazon is very good, saves several steps when printing labels

Cons

Online AI is not very good, takes you loops to answer questions. The email support is very good and responsive.

Pros

Love the software, really easy to set up and saves us loads of time shipping our orders. Integrates with our various marketplaces. Also much easier to use than some of the other softwares we tried.

Cons

Could do with product pushing and more couriers but we are coping fine at the moment.

Pros

Overall, the interface is clean and pretty. It's usually easy to find what you are looking for.

Cons

There's a little bit of a learning curve. It's probably mostly just changing old habits for new ones.

Pros

It is quite simple to use, it makes my work easier and my small business efficient

Cons

Improving rates would be something that would help our business

Pros

Biggest pro for us was the integration with our existing systems - Xero, DPD local and Woocommerce. It enabled us to have a smooth order process from start to finish. User interface is simple and didn't take long to learn how to use the system.

Cons

Purchase order integration isn't great as it is really counter intuitive and doesn't feed into Xero well. Some weird UX glitches that remain broken.