---
description: Review of Pony Express HQ Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Pony Express HQ | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [SMS Survey Software](/directory/4444/sms-survey/software) > [Pony Express HQ](/software/78492/pony-express-hq)

# Pony Express HQ

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> Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages.

Primary features of Pony Express HQ include cross posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses. 

Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as Outlook or Gmail. Pricing of the product is based on credits and support is extended via email, phone, online chat and documentation.
> 
> Verdict: Rated **4.7/5** by 53 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 53 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Pony Express HQ
- **Location**: San Mateo, US
- **Founded**: 2017

## Commercial Context

- **Starting Price**: USD 12.00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Welcome gift 100 FREE text credits.

250 text credits: $12
1000 text credits: $39
2000 text credits: $69
5000 text credits: $129
10,000 text credits: $239
25,000 text credits: $519
50,000 text credits: $919
100,000 text credits: $1709
More text credits for more discounted pricing.

Non-profits get the same benefits and access to Pay-As-You-Go Texting with 1,000 bonus credits.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- 2-Way Messaging
- Activity Dashboard
- Alerts/Notifications
- Automated Responses
- Automated Scheduling
- Autoresponders
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Chat/Messaging
- Communication Management
- Contact Database
- Contact Management
- Customer Segmentation
- Customizable Fields
- Customizable Templates
- Engagement Tracking
- MMS
- Mass Texting
- Message Personalization

## Integrations (2 total)

- Twilio
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [SMS Survey Software](https://www.softwareadvice.com.au/directory/4444/sms-survey/software)

## Related Categories

- [SMS Survey Software](https://www.softwareadvice.com.au/directory/4444/sms-survey/software)
- [Marketing Software](https://www.softwareadvice.com.au/directory/4630/marketing/software)
- [Cloud Communication Platforms](https://www.softwareadvice.com.au/directory/4386/cloud-communication/software)
- [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software)
- [Mobile Marketing Software](https://www.softwareadvice.com.au/directory/4398/mobile-marketing/software)

## Alternatives

1. [Project Broadcast](https://www.softwareadvice.com.au/software/431569/project-broadcast) — 4.9/5 (647 reviews)
2. [SlickText](https://www.softwareadvice.com.au/software/167722/slicktext) — 4.8/5 (268 reviews)
3. [Twilio](https://www.softwareadvice.com.au/software/390005/twilio) — 4.4/5 (501 reviews)
4. [Omnisend](https://www.softwareadvice.com.au/software/100592/omnisend) — 4.7/5 (836 reviews)
5. [Klaviyo](https://www.softwareadvice.com.au/software/63589/klaviyo) — 4.6/5 (524 reviews)

## Reviews

### "Efficient effective and inexpensive  way to communicate with any group" — 5.0/5

> **Verified Reviewer** | *28 July 2018* | Recommendation rating: 10.0/10
> 
> **Pros**: I like the fact that when a person responds to the text,  I immediately  get an email with their information to be able to follow up.
> 
> **Cons**: I have not found any cons with this software  thus far and  I have referred this to many of my  co-workers
> 
> I will be able to effectively communicate with my target audience whowork remotely and do not use email regularly.

-----

### "Human Resources Manager" — 5.0/5

> **Barbara** | *3 January 2025* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use to contact our employees quickly.
> 
> **Cons**: Website not the friendliest to navigate.
> 
> Very happy with product, I highly recommend.

-----

### "Pretty Good Software" — 3.0/5

> **Christopher** | *21 November 2019* | Entertainment | Recommendation rating: 6.0/10
> 
> **Pros**: Software is easy to use, data entry process is simple.
> 
> **Cons**: No customer support.  Made the using the software frustrating when you have questions.
> 
> Good until you have questions that you need answered

-----

### "Easy to use and responsive support" — 4.0/5

> **Katy** | *4 August 2023* | Nonprofit Organization Management | Recommendation rating: 8.0/10
> 
> **Pros**: The ease of use, responsiveness of your support team, and the scheduling of messages are what we like the most about your product
> 
> **Cons**: So far I have not found anything that I am unhappy with
> 
> Great

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### "love it" — 5.0/5

> **Peter** | *14 July 2023* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: ease of use, can reach alot of people in a short amount of time
> 
> **Cons**: your list goes back to the beginning after each contact is initiated
> 
> love the use and ease of it

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/78492/pony-express-hq)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/sms-marketing/pony-express-hq-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/78492/pony-express-hq> |
| en-GB | <https://www.softwareadvice.co.uk/software/78492/pony-express-hq> |
| en-IE | <https://www.softwareadvice.ie/software/78492/pony-express-hq> |
| en-NZ | <https://www.softwareadvice.co.nz/software/78492/pony-express-hq> |

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