Mailbird Reviews

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews
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User Reviews Overview

About Mailbird

Mailbird is an email marketing tool that helps businesses of all sizes manage multiple accounts and enhance workforce productivity. It is a Windows-based solution that enables users to sync and centralize emails and contacts from...

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Feature ratings

Value for Money
4.4
Features
4.3
Ease of Use
4.5
Customer Support
4.2

Browse Mailbird Reviews

391 of 391 reviews
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Masturah
Masturah
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 17/08/2021

All my email in one place

I tried this software after having a problem to synchronized my email with the Outlook and have use it since then.

Pros

Best thing managing email with MailBird is, it can combine all of my email boxes in this single place and i can monitor and track all my email in here. I can search and filter the email that i want to find by the email address, or from all of the address easily. MailBird really is the best email manager software.

Cons

Some of the email server is not working well with this software. I tried to adding my Yandex email account, but the software keep showing error and can not complete the process. All other email server work perfectly with this software, but not Yandex Mail.

Sarah
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

4
Reviewed on 24/02/2023

Unfortunately does not always send mail

In general when it works it is a good product, but it does not work consistently and is not reliable.

Pros

I like that all accounts are unified in one place. I can set up icons that help me identify an account at a single glance. The delayed sending feature is helpful and intuitive.

Cons

I have one account that consistently has problems sending mail with mailbird. There is no announcement that it does not send, instead it quietly slides that mail into drafts, and it is a nasty surprise to discover it did not go out. I have contacted customer service several times, they can find no error! On my last attempt they said my log file was too dangerous to open and I should try creating a new log file to send them, as the problem is not consistent it is hard to capture!!

Response from Mailbird

Hi Sarah, we're naturally sorry to learn of the problems you have been experiencing with Mailbird.

My colleague Shub (who you have been communicating with) still has your ticket 'On Hold' since February, as he is waiting to receive the server log from you which will help us diagnose the problem and offer up a solution.

We look forward to receiving it at your earliest convenience so that we can begin diagnosing the problem more accurately.

The Mailbird Team

Replied 13/04/2023
Juanita
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
1

1
Reviewed on 09/03/2024

Lifetime Licence, lasted less than 10 months

Shocking, bad, not good, got ripped off big time, help non existent

Pros

Easy to read and set up, able to display emails in the order that is best suited to you.

Cons

Search function totally useless, settings function useless, unable to transfer any of the email data away from mailbird, you have to pay for a third party app to fulfill this when you want to leave. Getting hold of anyone for help on anything impossible, unless you wish to purchase, they are very quick to jump on that one.

Response from Mailbird

Hi Juanita,

We're naturally sorry for the disappointment caused - however I can see that we have replied to each and every one of the support requests which you created:

- Ticket #496706 (created yesterday).
- Ticket #489238 (created Jan. 6th 2024).
- Ticket 462518 (created Apr. 11th 2023).
- Ticket #462013 (created Apr. 6th 2023, which you rated positively).

You stated that our customers must pay for a third-party app - this is incorrect, since we have built a tool to export data for free. More information can be found here: https://support.getmailbird.com/hc/en-us/articles/115013591887-How-to-Use-Mailbird-Export-Tools

While we are sorry that we could not implement the search functions that you requested, we did acknowledge your feature request and provided you with prompt replies. We receive countless feature requests for all sorts of improvements and functionalities, and we do our very best to prioritise new features or improvements based on the level of interest they receive.

Replied 12/03/2024

Top Mailbird Alternatives

Jeremy
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/05/2020

Mailbird Is A Fantastic Software for Managing Multiple Email Accounts

I have more emails than any human being should have. Mailbird has helped me to tame this monster and saved me a TON OF TIME doing it. Thank you Mailbird!

Pros

I love the unified account that allows me to view an inbox for all of my email accounts. The emails are then color coded so I know who it's being sent to. My other favorite feature is being able to click an email and have all emails from the same sender provided immediately in list format. This allows me to quickly empty my emails and overcome inbox overwhelm =)

Cons

There are no cons on this software that I have found personally. If I could request one feature, it would be to match the categorization of emails like you see in Gmail. At least provide the option to have your categories match how Gmail sorts them and/or provide a filtering option to either view or not view those emails in those categories such as newsletters, financial, etc.

Azizur
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/06/2023

The email client MailBird is very simple to use.

It's easy to customize MailBird. I have the ability to alter both the client's appearance and how it functions.

Pros

I can handle several email accounts from one location using MailBird, a desktop email client. It works with both Windows and macOS.I can complete tasks quickly because to the clear and simple UI and the abundance of keyboard shortcuts.

Cons

Only Mac OS X and Windows support MailBird. No mobile app exists.Occasionally, MailBird can be sluggish, especially if I have a large number of accounts and messages.

Alternatives Considered

Microsoft Outlook

Reasons for Choosing Mailbird

Outdated functions and an antiquated user interface.

Switched From

Thunderbird

Reasons for Switching to Mailbird

Users who want an economical, feature-rich, and user-friendly email client might choose MailBird.
Roman
  • Industry: Gambling & Casinos
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2022

Bailbird for manage multiple accounts

Good app, and good value for money. Still has some features to be improved

Pros

It does a great job of managing multiple accounts. I use it for my work and my private account and it is very helpful to see both of them in one app. Especially it works well in calendar add-on. Another important thing to note is the variety of add-ons like messengers or task-managing apps

Cons

The functionality of filters is a bit low. When switching accounts in add-on apps, it doesn't permit opening two or more accounts simultaneously. Sometimes the calendar app doesn't refresh automatically and customer support didn't help with it

Cory
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 31/10/2023

Great product until v3.0

Love it until v3.0. I was excited to test new versions and use 3.0. My license doesn't support it.

Pros

Mailbird was my preferred email management tool. I always preferred it above Google, Outlook, etc.

Cons

I have a professional license. That lifetime professional licence does not include the features in the new v3.0. Mailbird has not lost all of its usefulness.

Deena
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 02/07/2021

Pay once and never have to pay for your desktop calendar, email, todolist again.

Pros

Similar to Outlook but it can be purchased as a stand-alone, which Outlook can't. No need to worry about continually having to pay for another upgrade, pay once and forget about it. Lifetime free upgrades. Can sync to google calendar, Todoist, Facebook, LinkedIn, among other apps. Works well with digitally signed emails.

Cons

So far, there is nothing that I do not like about Mailbird.

Alternatives Considered

Thunderbird

Reasons for Choosing Mailbird

Cost and efficiency.

Reasons for Switching to Mailbird

Mailbird works with my digital signing certificates better than Thunderbird did.
Wendy
Wendy
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 14/07/2018

I love that I can pull in multiple email accounts into 1 unified view to easily manage all my...

This software saves me many hours per week performing email management tasks. By pulling all my email into a single unified interface, I can process emails as soon as they come in and not get bogged down by email clutter.

Pros

The ability to pull in ANY email account that I have, from Yahoo, Outlook.com, Gmail, to any IMAP or POP email account. I have multiple email accounts and having them all in one interface is great. I can segregate them by clicking on each different email account icon, or I can view them all together in a single view, which I love. In addition, I can color code the messages from each account so even in unified view, I can still quickly and easily tell which email account they were sent to. I also like that you can pull in popular apps right into the interface like Facebook, WhatsApp, Dropbox, Google calendar, Feedly and a ton others so you don't have to leave this app to get a quick glimpse of what's going on in those other apps. Also it's free so that's a big plus.

Cons

There's a lot of options and integrations which can seem a bit overwhelming to first-time users. And it can be tricky setting up non-standard (Yahoo/Gmail etc.) email accounts. But once you get it all set up and start using it, it's amazing!

Wayne
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
4
Customer Support
1

5
Reviewed on 16/11/2023

Version 3.0 violates my original license agreement

Good until v 3.0. The interface was very good for users with only one email address.

Pros

I used to like their purchase once, and get lifetime updates license.

Cons

I had a perpetual lifetime license but after the latest update, they are trying to force me to subscribe!! I think a class action lawsuit may be in order.

Verified Reviewer
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
1

2
Reviewed on 24/07/2021

If You Have An Exchange Account that isn’t related to a business, don’t buy this!!!

This is the third time in the last few years that I’ve bought and used mailbird. I immediately remembered upon buying it why I deleted it very soon after… upon writing their customer support really hit home these issues:
Here’s a paraphrased conversation from their support:
Me: Hi, I have an exchange account that is my school account as I am a student that needs to work with the other inboxes. It’s not a business and I don’t need business features or to pay for a business plan bc I am not a business- is there a work around? Otherwise I’d appreciate a refund. Things weren’t as advertised and not I’m being bombarded with messages within the app to upgrade to business and I don’t have a business account.
Support: you can change the IMAP settings.
Me: how/where/what do you I change them to? You have no docs or articles to help and your doesn’t allow me to do anything other than choose a new url for the outgoing server. I cannot even access the incoming server.
Support: (a different person) Buy MB business! (Then proceeds in many different long paragraphs to try to sell me a business upgrade/account.
Me: I cannot delete the exchange account as the app crashes. Once again, I am not a business and won’t be upgrading just to have my student account with my other four accounts. Please help me by addressing the other things I spoke to.
Support: x4 more times (ignores my concerns) Buy business!! (Proceeds in paragraphs to try to sell me MB Business, pasted similar pitch…

Pros

The UI and the ease of use, versus outlook, mail, etc.

Cons

They have absolutely terrible support that fails to seemingly even read your request, let alone addrsss your concerns and help you work through them. One thing I can say is that their support the last time I ordered this product was MUCH BETTER. They changed their app so the workaround for adding an exchange account seems virtually impossible unless you want to upgrade to business. And then they repeatedly ram you into buying a business account, regardless of whether you need it or not. As someone whose worked in customer success, service, and sales for 18+ This company likely won’t survive if their only response to complains and issues is ramming a product the customer doesn’t need down their throats and not addressing any of their issues. Good support that retains customer and reduces churn actually had the customer’s best interest in mind… it’s clear by how things are ran here, and my multiple support tickets that all pan out the same, that is most definitely not the case with this product. Such a shame bc I actually love the functionality, and as a web developer, I know that UIX with these apps are absolutely terrible.

Gerald
  • Industry: Industrial Automation
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

2
Reviewed on 20/06/2022

Ongoing problem connecting to our ISP's imap server when trying to send emails. DOVECOT...

Bad, we own 6 or more seats of the business version and this is happening on all the seats. We are experts at removing email account from Mailbird and re installing them to the point that I have memorized at least 4 of our emails passwords which are 12+ characters in length with many strange characters.

Pros

Easy to use and when it works it is great sad thing is that there is a problem sending emails and we are told it is our ISP who uses DOVECOT. This does not make sense as we then subscribed to smtp2go which is a totally different systema and we have the same ongoing issue. We have sent 20 or more .log files as this is what support require and each and every response has stated that we must change the connections to 1 and set the download to manual not auomatic. I have 10+ copies of the exact same canned response which ofcourse does nothing to resolve the problem. Compose email, click send and a day later it is still sitting in the drafts folder. GRRRR

Cons

The fact that there appears to be an inherent problem with the SMTP portion of this program, been like this since day one and the company is doing absolutely nothing to resolve this problem. The only way to get these stuck emails to send is to press Ctrl+Shift, click on hamburger menu, then click on debug, the program restarts and then when it reloads the email sends, of course the .log file most probably shows nothing is awry because now the email is sending..

Natesh
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/02/2023

Natesh Feedback on mailbird

Simply wonderful

Pros

Integration with other applications like WhatsApp, google docs and google sheets

Cons

You can have tables to compose emails and also you cannot select multiple emails to forward to people and export all emails to archive. They should have pst export or archive feature.

Alternatives Considered

Postbox

Reasons for Choosing Mailbird

Outlook is useless

Switched From

Microsoft Outlook

Reasons for Switching to Mailbird

I have purchased both
brad
  • Industry: Photography
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
1

4
Reviewed on 20/11/2019

Support VERY BAD

I ended up fixed my problems myself..nothing to do with anti virus/firewalls as I was told multiple times! The first request for help was over a month ago and an endless back and forth of generic emails blaming my firewalls (WHICH WAS NOT THE PROBLEM) ended in me finding a new email provider in the short term to be bale to function while I waited and waited and WAITED for a generic response with a wrong answer.

I have to say I am VERY DISAPPOINTED with the lack of support (Long waits for a reply to just say "we haven't forgotten about you" and then days later only receive a generic email that just keeps telling me its my ant virus/firewall??!! Its just not good enough and a bit ridiculous really as email is very important and when its not working you have a FAST response (live chat even) and more one to one personal attention.
I sent "Logs twice as they had asked me to do and they came back with no answers (turned out my password was incorrect but this was never even something they considering asking me to check..it was all about my antiviurs or fiirewalls which was had been turned off already but thats what they kept saying it was!)
I have a full membership but will not be recommending it to anyone as the support is so bad and generic and unhelpful.

Regards, Brad

Pros

It works ok sometimes what else do I need to say, this is not a good review

Cons

When it DOESNT WORK your on your own as Support is just generic emails that take days to reply and just give you generic answers that dont even work..shameful

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 27/05/2019

Most reliable Gmail client

Very good. My daily native email driver. Light years better than Thunderbird and Outlook for Gmail.

Pros

Closest thing to an official native desktop client for Gmail. Connects and syncs quickly and easily. Replicates most (nearly all, with a few exceptions) of Gmail's features, including shortcut keys. Simple, logical UI very similar to Gmail.

Cons

* Need support for other email clients so you can merge email.
* If you accidentally move mail out of Sent Mail, you cannot move it back in (this is a bug and they know about it, but it has not been fixed). On Gmail, you cannot move mail out of Sent Mail, which is how Mailbird should behave.
* There are minor UI quirks that should be addressed. For example, right-click does not always bring up the correct context menu (it will often bring up Print instead of Spelling, for example).
* Doesn't support email sorting, the #1 gripe people have with Gmail. On Outlook, for example, you can sort your Gmail (but overall, Outlook is weak with Gmail).

Matthew
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 07/08/2021

Mailbird is easily the best replacement for Outlook.

Pros

I switched from Outlook to Mailbird as Outlook continually crashed when opening up specific emails. I haven't had any of these issues with Mailbird.

Mailbird provides a very basic interface with the majority of options accessible through the application settings. I find this helps me focus more on the emails I have received as much more real estate is provided for these. I also love how you can see when people have received and opened an email so your not guessing whether they have read it when following up with them.

Cons

The filters that I have set up in Mailbird work, but when I run these manually they are far slower to run then Mailbird's competitors. While it does not crash the software, sometimes I can be waiting for many more minutes and so close the software to stop the filter running.

Hjalmar
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 19/04/2018

Mailbird is a very simple to use but capable email client with some very handy app integrations...

Pros

Mailbird is an excellent and easy email client with which you can manage your different email accounts and your email's there within simple and quick. Third party app integration gives one the possibility to enhance once productivity by social media connections (Whatsapp and Facebook) and to-do lists, Google Calendar, Contacts, Keep, Evernote, Dropbox. This way, you have a very handy application which by a simple system of settings can be displayed in different manners. The email writer is easy and contains all necessary features.

Cons

There seems no pursue of the integration of more useful apps into mailbird but this might be in the development pipeline as well. A nicer automatic organizer of email groups (which groups all emails of one sender into one single group for easy management or tagging) would be very much appreciated.

George
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 28/05/2019

Clean Design, no fuss mail client

Mailbird helps me as a small business owner easily oversee my suite of emails.
Also, I've easily set up the free version for all my team mates which only need one email account.
We don't need special email features and yet I'm personally using 30-50% of the features Mailbird provides, the good thing is that they don't come in my way.

Pros

Very straight forward use, no extraneous features showed in your face all the time
Very cheap for what it offers
Customizable layouts for landscape or portrait monitor setup
Dark mode UI

Cons

When opening links from add-ons apps (such as WhatsApp or Slack) it insists on opening them with their own implementation of a browser which is not practically usable.
There are very occasional bugs but they all get ironed out very fast
Setting up yahoo mail is a multiple step process, but I suppose that's the case with most email clients
No functional proprietary spam filter

Verified Reviewer
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/05/2019

Best email client I've found!

Mailbird provides seemless integration of multiple email accounts and excellent integration with other apps, providing a one-stop overview of most of my correspondence and task-management.

Pros

What I like most about Mailbird is the ease of managing my email workflow. Because of the ease of assigning inbox items or strategically snoozing items I want to visit later, I frequently operate with an "Inbox Zero" status. Using Mailbird has greatly helped me to get things done. The integration with other apps, especially Evernote and ToDoist, makes Mailbird even more useful. After using various cloud-based and offline apps, I plan to stay with Mailbird for a long time.

Cons

The only thing I'm less than pleased with is a display issue on my laptop when I switch to tablet mode. (Dell Inspiron 5000 series). Mailbird still works, but resolution is not what it should be in this mode. Given Mailbird's frequent updates and responsive customer service, I expect a solution to this is not far-off.

Vipin
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 27/05/2019

Mail Bird Pro is my default emailer now

Pros

Easy to use, there is no unwated additional buttons on confusing functionality. Simple inferface makes it load faster and get notified instantly when a new message arrives.

Cons

There is no delete button while reading a messge individually in the popup window. If we needs to delete a mail after reading. we need to close the messge window and then needs to delete the messge from the list. It is a not simple.

Alternatives Considered

eM Client

Reasons for Switching to Mailbird

Simplicity and fastet sync and response.
Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 22/12/2022

Best email management software you only need

Pros

Filtering email is sooo easy with Mailbird. ♥ I have 10+ emails and managing them in one platform is such a huge deal for me. I also love their mail tracking, when someone has opened your email already. I know there's so much to explore though I've been using it for more than a year already.

Cons

Looking forward to create email filter at once.

Verified Reviewer
  • Industry: Apparel & Fashion
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 28/05/2019

Mail client with the right functions

Love it and going to use it continuously

Pros

Before mailbird i have tired almost all the mail clients which available online of cause for free to try and free ones but i ended up using and buying mailbird coz they have understood what the user needs form an email client. You can add almost all your IMAP emails but not restricted to other protocols as well. Other thing is not loaded with too much functionality but the right and most needed ones. You can use collaboration tools inside the mailbird which is good feature.

Cons

Nothing at the moment.. had a minor issue with win10 regarding to resolution...but not a big deal.. i thinks its not mailbirds problem

Gary
  • Industry: Music
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 05/07/2023

Mailbird, not too bad, but there are better ones out there

Generally ok. I will not renew Mailbird no matter how low the price until they have a decent filtering system and the ability to simply delete emails.

Pros

Relatively easy to use and set up. has good unification of accouonts

Cons

1- this is a disaster! The emails keep returning and I have to go through hoops to TRY and delete them. 2- the email filtering system

Philip
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/05/2019

THE BEST EMAIL CLIENT THERE IS, WITHOUT DOUBT

10/10 Seriously. Stop vacillating and get Mailbird.

Pros

I've used pretty much all of them over the last thirty years. Mailbird is far and away the best. Pure and simple. Easy to set up. Supremely functional. Clean and delightful. You will love it. I have many email addresses and many personalities - easy for Mailbird. You won't be disappointed, even if you have Gmail already!

Cons

I can't think of any cons about Mailbird. I have never said, 'Oooh, I wish Mailbird had this." This is a superb product. Superb, I tell you.

Eric
Eric
  • Industry: Mechanical or Industrial Engineering
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 28/01/2019

I love this email client!

Mailbird help me organize my various email accounts and gives me the ability to have them all in my place. This really provides easy access to my mails, help me quickly access and send emails and ensures I don't miss any emails.

Pros

The first then I'll mention is that Mailbird us pretty easy to use.
Another thing is the various add-ons that can be enabled. They make the user experience even more satisfying.
I also like that there's a dark mode. It makes it easy to use it at night.
The snooze option is another feature I love and use quite often.

Cons

I've never had any issues with this software. Works perfectly for me.

391 reviews