Platinum system Reviews

Pros

90% of the most valuable information is easy to find right on the home screen.
I like how this system is customizable and can handle tremendous practice growth.
The ability to upload images is awesome.
Much more professional appearance than ChiroTouch.

Cons

Platinum has more features than I know how to use. Not Platinum's fault. It just takes time to master all the features.
I do wish I was able to access the schedule and patient contact info screen remotely.

Pros

Support is outstanding, always helpful, extremely knowledgeable, can often remotely access your computer with your permission to take care of the issue. Integrates with ReviewWave scheduling.

There is a lot of neat features like developing "cases" for patients so you can keep track of # of visits, dollar amounts allotted to each visit, make x-ray images static on their chart for quick access. And you can make reminders that will pop-up an alert when certain things have been met, eg. re-exam at 12th visit, etc.

Cons

SOAP notes can look canned if not personalized with templates. The file import process into the chart notes is PAINFUL and extremely time consuming. You can only import ONE file at a time, and you have to specify the file type before uploading. I have over 2,500 files to import and I'm estimating 60-70 hours of man time to import the files. If we could import more than one file at a time, this would be less than a 2 hour process.

We have a TWAIN supported scanner, but Platinum cannot seem to get it to import directly into Platinum, so we have to manually upload the files, one by one.

Alternatives Considered

ChiroTouch

Reasons for Switching to Platinum system

Bad reviews from ChiroTouch users were a big factor

Pros

It has fully function electronic health record capabilities.

Cons

It is not intuitive. There is a lot of memorization involved to navigate through the software. It is a challenge to generate reports without have a "map" to instruct you how to do so.

Alternatives Considered

ChiroTouch

Reasons for Choosing Platinum system

I was sold on the idea that Platinum is the latest and greatest. That my billing would become much simpler and that I would become more profitable. In fact, the opposite has proved to be true.

Switched From

ECLIPSE

Reasons for Switching to Platinum system

Because I made a very expensive mistake.

Pros

I love how easy it is to use Platinum and how it keeps our office organized. I can have all of our patients’ information at my fingertips so that I am able to help our patients more efficiently.

Cons

I feel that Platinum should offer more ways to go digital in office. Fillable forms would be a great addition.

Pros

Platinum allows us to spend more time with our patients rather than doing paperwork. One of my favorite features is the fact that patients can check in with a pin or a card and the system will call them back to the next available room. It also works with other software systems so we can run credit cards and they will post directly to the patient's account. The auto posting module is great as well for posting insurance payments to patient's files. We've used it for almost 10 years now and I still learn something new that it will do every few months. We couldn't function without it!

Cons

There are some occasional problems. The forms feature currently isn't working properly and it's hard to communicate to the support team as to what needs to be done. But overall, the software does what it's supposed to do.

Alternatives Considered

ChiroTouch and Atlas Chirosys

Reasons for Choosing Platinum system

Platinum does so much more! It automates so many parts of practice.

Switched From

Ideagen InPhase

Reasons for Switching to Platinum system

Some of our colleagues were already using Platinum and were very happy with it.

Pros

Once you understand the controls, it is a very efficient and thorough EHR and billing software system for chiropractors.

Cons

The learning curve is difficult for new employees. It took me 6 months of working with it before I felt fully comfortable. Coming from a Windows background, I did not find the controls intuitive. Caveat: we are not using the latest update of the system which drastically changes the menus and controls.

Alternatives Considered

Genesis Chiropractic Software and ChiroTouch

Reasons for Choosing Platinum system

The software was laggy and relied entirely on an internet signal. Customer service and billing took place in clunky messaging systems.

Switched From

Genesis Chiropractic Software

Reasons for Switching to Platinum system

Experience using the system and great product support.

Pros

It does next to everything, the reports are suburb, it functions from just 2 pages (not 52), it is customizable, it allows for stop managers on individual AND all patients. It functions well/is compatible with top of the line other leading companies like review groups, messaging, and clearing houses. Has great customer service.

Cons

It can run slow at times, customer service is great, but some people know more than others.

Alternatives Considered

ChiroTouch

Reasons for Switching to Platinum system

Most people complained about ChiroTouch’s customer service. And the price of Platinum was very competitive.

Pros

What I like most about this software is that is shows everything all of one screen. It is easy to schedule people quickly. This software is definitely for high volume practices.

Cons

I don't like the look of the schedule book as much. I especially don't like it when you have a 30 minute appointment that takes up more than one slot. It get broken up between the 15 minute increments and is not as easy to look at.

Alternatives Considered

Atlas Chirosys

Reasons for Choosing Platinum system

The ease of using Platinum

Switched From

ChiroTouch

Reasons for Switching to Platinum system

customer service, and ease of use, and the ease to catch on to the system for team members.

Pros

Simplified and streamlined in the best possible ways. Keeping all our patient information in one place, easy to access, and with significantly less steps and overall fuss as other softwares used in chiropractic offices.

Cons

The roughest thing about this software for people who are changing over from another is the look and style of the screens. It's a very outdated for such a stellar working soft ware and can sometimes feel overwhelming for the lack of things we've come so accustomed to like fonts, tabs, color blocking, etc.

Pros

It is very easy to use and makes every day tasks simple! Patients love how easy it is to move appointments around and how flexible it is.

Cons

Sometimes will freeze if I am working too fast.

Pros

As the business manager, I can be confident that we will have accurate notes done by the doctor in the bay that are easy and accurate in a high volume office. Keeping stats is very important. Platinum has great reports. They do a great job with insurance billing, and they will even help you get credentialed. Call support instantly is a huge plus.

Cons

Even though we love the fact that we never go down due to loss of internet, we would like more accessibility outside of the office. Although we have found a way to make this work with our server.

Pros

I like everything about it. Really each to teach new people the system and it's easy to manuver through.

Cons

1.I don't like that fact that we can't add more than 9 users. Providers come and go and we need more thatn 9 spots. 2. The fact that we have to make a primary insurance as paper billed because the secondary insurance has to be billed paper. We should be able to do both electronically and paper with in a patients insurance file. We were told that there were clients that got confused and didn't understand how to make it paper so all of us are punished. This is increasing my expense on paper, envelopes, and stamps because I can't bill electronice on the primary ins. and then swith the secondary to paper. This is ridiculous. This software is so advanced that I can't believe we can't easily switch back and forth from electronic to paper.

Pros

overall Fits my needs 95%.
100% integrates with other platforms that our office uses (like SKED and FORTIS), this is why I will always use platinum over any other EHR.
It is not over-complex, so that I can train my staff to use this program, even if they lack depth of computer skills
nice customer service every time we call in.

Cons

The price is too much in my opinion. Customer support is very helpful, but now you have to pay a lot for it, and it is not accessible simply by paying for the software usage itself. Also, the capability to run reports and queries is nice, and more standard reports and queries should be included in the software basic packages. The ability to create customized reports and queries is actually quite difficult at the moment.

Pros

We like that the software meets all of our in office needs and allows us to be organized and connected. The customer support and training is top notch. The included reference material is a great guide.

Cons

There are some features that would be nice to streamline or make available without using an outside company. Text message and email reminders seem difficult to set up. Having a calendar available in real time would be excellent. We've used the software for 6 years now and I haven't noticed many feature updates and that would be welcomed.

Pros

This software has made scheduling, managing patient accounts, and keeping everything digitally a breeze. We are a "techy" office and Platinum Systems plays the biggest role in keeping our files digital and no paper trail needed! The customer support is EXTREMELY efficient and helpful when we need them.

Cons

I truly have nothing bad to say about this software other than the fact that our office relies on it completely for a successful shift - so if anything happens to it we are in a tough spot.

Pros

I was able to design and facilitate my own style of note taking.
I have tweaked and changed my original as well as added new features all on my own without help or expense.
I’m also in the process of a new design.

Cons

I really have no real complaints or cons at all.
It will take time to set them up the way you want. So do your homework and make them right.

Pros

Easy to use SOAP notes and customer service is always helpful. Makes scheduling a breeze for my staff.

Cons

It seems that Platinum is a little expensive. It is a great program and user friendly. One problem we had is updates don't always work correctly then we have a hard time for a day or 2 getting the kinks worked out.

Pros

Most of the time, it's a 1-click to get something done. It's easy to teach to new employees. The daily indexing & back-up is a life-send.

Cons

Right now since they switch to only being able to use 2 credit card companies, the company we chose stinks. The machine consistently stops communicating with Platinum. We've called numerous times and it fixes it until it stops communicating again. We absolutely never had this problem with the previous merchant service.
When I've called Platinum, I get a "pass the buck" type answer where they want us to call the merchant services first. Platinum was the one who insisted we had to change the way the processing was handled.
We're pretty annoyed about the whole situation.

Pros

The calling module, we are a high visit office and don't need a team member to help with flow thanks to the calling module!

Cons

Reports aren't super user friendly, but once you know what to look for it's a bit easier. The support team is always good at helping us figure out how to run and save the reports for future use!

Pros

Efficiency at the front desk is way better since implementing Platinum. It can do everything and the tasks we couldn't figure out on our own we just called Platinum and they figured it out for us.

Cons

I wish the Billing side of the software applied patient payments to specific dates of service versus just having a running tab. Statements are not in the best format and have a lot of non-necessary information on them.

Pros

The main reasons we bought our software and continue to use it everyday is because how easy it is to use. Weather it is billings, scheduling a patient, tracking them, documentation or using the virtual spine, it is dependable. Customer Service was also very important because lets face it, it is technology and any technology breaks down or has an issue, the difference is who you can depend on, trust and work with to fix the issue to get back to business. We love Platinum systems for that.

Cons

I hope that they expand and look to creating a software system for an integrated medical office with Chiropractic, Medical and Rehabilitation services being rendered.

Pros

platinum has streamlined our patient visit and the insurance billing is pretty good. You can run just about any report you can think of and track long term stats and trends in the practice.

Cons

It's not very user friendly and you always have to wait for a representative to call you back. Also in the beginning the representatives had very strong accents and it was hard to understand them.

Pros

There are many unique features that allow for excellent clinical care in a busy office. We love that we can track and follow up by number of visits, etc.

Cons

We wish that we could schedule text message reminders (ie. last day of patient care is Thursday and we would love to send out reminders on Sunday night)

Pros

Its overall functions, from booking, ehr, and the ability to take compliant notes in a short amount of time.

Cons

Doesn't integrate with my digital xray so we have to manually move them into platinum.

Pros

One screen shows you so much. Customizable stats and reports. Extensive and easy to use scheduling.

Cons

Making changes in ledger is tedious as it must be done line item by line item. Only software I've seen that still requires HCFA's for paper claims. To easy for any staff member to make critical changes (no save button)... once something is changed its changed.