Culture Amp Reviews

Pros

I think the UX/ UI is good, and easy enough to use, but also there's so much under the hood so that it's also a really robust tool. The product improvements have actually been improvements, and I'm excited whenever there's an update. The support team is also fantastic - I've never had a poor experience with the support team, and they are really great ambassadors for the company.

The Academy is the secret sauce, in my opinion - in addition to support articles for operations and administering the tool, all of the research and literature around engagement and feedback, written by I/O Psychology experts has helped me simultaneously learn more about best practices, while also providing backup to the methodology when I'm presenting findings to senior stakeholders.

Also - everything else Culture Amp does is great: Slack community, meetups, newsletter, etc. that I think they're building really great public culture and brand so... I want to like what they're doing software-wise. I'm well primed to like the tool.

Cons

Sometimes I wish the admin functionality was a little bit more robust - i.e. our organization structure changes a little bit year-over-year, but in order to map departments to previous years, it's a manual thing that the support team has to do. Or with the new inspiration engine, if it's customizable to the organization, I think it'd be neat to have a big library of actions, and be able to see which questions/ factors they're tied to, so that when you're writing new ones or building that out, you don't have to do it on the individual survey level. But that's a new part of the product, so maybe it'll get there later.

Pros

I love that Culture Amp just makes things so simple for the People team now. They have survey templates readily available so we don't even have to design the surveys anymore. It's very user friendly for employees to take the survey and the reporting is the best part. It really protects anonymity while allowing you to take targeted action.

Cons

While the Performance features have many of the things you would expect in an OKR software, it's not as strong as their survey module yet. For example, there are opportunities to improve in the features for adding and tracking OKR progress. This is a newer feature for them though so I am hopeful to see where they will be at in a few years from now.

Alternatives Considered

Lattice

Reasons for Switching to Culture Amp

While the features appeared similar across the two platforms, Culture Amp had better pricing and also better accommodation for non-English language users.

Pros

Not good for large scale and high growth organizations. Their integration with Rippling is a joke and leads to terrible data and duplicative profiles. Very buggy -- when you run performance cycles the UX is different for self reflection vs performance. It means you have to manually update and edit everything. Also, they don't have on demand customer service -- just the chat bot, so if you need anything more complex.. like talent grids or ways to review calibration modules, you have to contact your CS team and in our experience their solutions are super limited. Mostly they tell you to just download the CSV and then manually create reporting or detailed info outside of the system. Not great.

Cons

UX is terrible -- it is not user friendly at all.

Pros

Ease of use & the analytics of the engagement survey is very good

Cons

Poor integration with google calendar & inability to send reminders in performance reviews

Alternatives Considered

Lattice and Leapsome

Reasons for Switching to Culture Amp

Because of the reporting ability it had in Engagement module

Pros

Culture amp is a leader in its space when it comes to employee engagement and I can see why! At this moment our organization is only using culture amp for employee engagement. So far I've noticed that (1) it's easy to get out to your employees (2) the tool is very easy to use (3) it's very appealing and looks really nice (4) Great customer support (5) easy to use for both HR managers and users.

Cons

I've heard from the HR team that at times it can be difficult to manage the system from the admin side, however, from a user's perspective - the tool has been amazing.

Pros

This is one of the most user friendly software that integrates top quality analytics to gain insights onto the employee performances while ensuring that the user interface is easy to use and is available to employees at all levels in the organization.

Cons

I feel the 1-on-1s feature should be upgraded in that, it should be able to send an email of responses whenever a direct report or manager updates the conversation or shares a reply. Other than that, Culture Amp is the best.

Pros

At first Culture Amp was very customer-centric and committed to building a performance platform that would scale as you did. We have used Culture Amp for years and in the beginning, it was a fantastic product. If you are under 100 employees, have no growth anticipated, and do not need a robust performance management solution they could still be a good fit.

Cons

As our headcount has grown Cuture Amp has become increasingly challenging to utilize. We continue to encounter blockers, and despite feedback and requests for support, there is little Culture Amp can or will do to assist. Our business has scaled from 100 to over 400 employees in the last three years - this is not a product that can support that level of growth. 

When it comes to our blockers, most notably the lack of adaptability across this product has been incredibly frustrating and a complete miss when it comes to what users are trying to achieve. For example, to support a 360 review you are required to build and manage two separate reviews (Peer + Upward & Self Reflection) and run them concurrently. Not only is this twice the setup and work to manage, but the reviews are disconnected with different UI, settings, and requirements. This duplicative work has led to administrative hurdles and a disjointed user experience. Furthermore, the necessity to reopen the entire review period to accommodate a single individual extension is ridiculous. As a result, this has led to many extra hours and a source of confusion across our organization as due dates are changed within the platform for everyone - instead of just one employee. How there is no customization when it comes to due dates for reviews at an individual level is unfathomable - and an administrative nightmare if you have more than a handful of employees.

If you're looking for meaningful visualization or data analysis of performance results then this is likely not the product for you. For example, we wanted to adopt a 9-box or talent grid model. Despite being assured that this would not be an issue, after reviewing the provided documentation, it has become evident that Culture Amp is not equipped to support this functionality at all. Rather they suggested workarounds that would impose a substantial burden on our team. Their proposal was to not use their product and instead have us build the grid ourselves entirely outside of the platform manually. It's clear that Culture Amp is not built to support these more complex features - but that they also do not see an issue in upselling when the tooling is not truly supported.

Pros

As we've been going through rapid growth, we've been sourcing and implementing a variety of new technologies. Unsurprisingly, very few meet the expectations post-launch as are described during the sales-process. Culture Amp is the smile-inspiring exception. Their product is user-friendly to a point of constant surprise. And when you do find a rare bug or glitch, they are eager (and FAST!) to address the issue. Their support team is not only knowledgeable about the product but also about culture and performance as a whole. They are true thought partners - and that is nearly invaluable. They truly want to have a positive impact on the companies that use their products, and it shows every day.

And the actual product is truly amazing. The ease of use for employees is exceptional - allowing them to take surveys, give feedback, and conduct reviews in a way that feels simple and drives the right level of feedback. And the tool then consolidates that feedback into VERY user-friendly analytics that can actually help my organization drive meaningful change for the future. Just a few years ago I remember dreaming about a world where I could easily map metrics around performance and engagement, forecasting attrition, impacting culture - that time is here and it's supported by Culture Amp.

Cons

The performance platform is new, so there is some work to be done to integrate that with the main platform. No major concerns, just a general knowledge that work is still being done in this area.

Alternatives Considered

Lattice and Small Improvements

Pros

Culture Amp makes it easy to set up performance management and employee engagement activities. Their customer service is quick to respond to any questions we might have. The ease of use is fantastic.

Cons

Confidentiality protections are tough to undo if you set them up wrong. Definitely make sure you read up on them before releasing a survey!

Pros

Ability to get deep insights from anonymous surveys

Cons

No Google Calendar integration is something that is missing in the application. No mass reminder functionality for the performance module.The 1x1 module is fundamental and cannot be customized.

Pros

The software platform is robust. It has a lot of helpful features.

Cons

Setting up the engagement survey can be painful, especially with awful product support. Most guides are in writing, so dyslexics will find get confused. They have a lot of bespoke terminology that takes time to get used to.

Alternatives Considered

15Five

Reasons for Switching to Culture Amp

I thought the platform was better and it was used by other companies, but Ihad I known that the product support was so bad, I would have avoided it at all costs.

Pros

We can check our engagement parameter. Employers can do a lot of improvement with the end result. Can use as a KPI or directions on area for improvements.

Cons

The questionnaires are generic and do not apply or relevant to certain campers.

Pros

At first I questioned why my company had yet another platform to learn. But now, seeing all the features and different ways Culture Amp supports employees and the company, I really appreciate the breadth and depth, and relative ease of use for employee interface objectives.

Cons

Every once in a while, I experience tremendous problems logging in - usually login is automatic, until it isn't. I've learned to go away for awhile then try again later. I suppose this could be when the system is down for maintenance, but the timing suggests maybe not. Notifications about system maintenance would be nice.

Pros

Ease of setting up the survey, and then all of the built-in analytics makes it easy to interpret and present your data. Now CultureAmp even takes your data and creates the entire powerpoint presentation for you!

Cons

I would love to define "Leaders" a little more specifically as "senior leadership" or "executive leadership" because people get confused, but if I change anything at all to the factor I will lose the ability to compare the factor to past surveys.
Also, while I like the new Text Analytics function, the algorithm is off in interpreting positive and negative sentiment of a comment and from categorizing the gist of the comment. I had to re-categorize 360 comments myself because the algorithm was off quite a bit.

Pros

Simplicity, the overall content is well organized and accurate to what today's employees and managers deal with on a weekly and quarterly basis.

Cons

I don't have any constructive feedback at the moment, excellent tool.

Pros

Culture Amp makes it easy to set up performance management and employee engagement activities. The ease of use is fantastic. A good survey platform for a fraction of the price

Cons

Reporting needs some improvement! What to make from the data- Seems a bit confusing!

Pros

The ease of use. Logging in and browsing the different tabs is seamless.

Cons

None come to mind. In my experience, using Culture Amp is straightforward, friendly, and suits the company's goals for empowering employees and tracking development.

Pros

I've found it really easy to create custom surveys that I send out to the management team and temp staff we employee for events. I like the reporting feature that enables me to see how engagement in the team is tracking at a glance. It's also easy to share reports with the wider team for transparency. I find it pretty user friendly overall.

Cons

I've had a good experience so far and don't really have anything to complain about. Only thing I'd like to see at the moment is to make it easier to set up reporting permissions with other members of the team.

Pros

I like that I am able to track my goals and meet with manager during our one to ones to discuss my further development.

Cons

I do the daily skills coachings. I wish that I could at least do 2 of them a day.

Pros

It helps one set goals that can be edited at any time.

Cons

It might be helpful to offer settings that allow people to set reminders notifications of their goals that would be automatically be sent, for example after every quarter, to keep them reminded on what they need to achieve.

Pros

I love slicing and dicing the data across my teams so I can tease out where the trouble lies. Also love that Culture Amp helps to implement change based on the results of the survey.

Cons

Can be hard to navigate at times to find what I want from a given survey

Pros

I find the onboard, employee training very important and informative. I also Find it to be easy when rating a new Employee hire Canidate. It's easy to review the feedback of other Team members and make the process easy.

Cons

Its Easy for the most part....I have not had any issues.

Pros

Its accessible and easy to use for reviewing and tracking employee goals.

Cons

sometimes its hard to find specific individual feedback pages