User Reviews Overview
About DealerCenter
DealerCenter is a cloud-based dealer management system designed to help small to large businesses manage processes related to accounting, customer relationships, auctions, inventory, digital marketing and more. The centralized...
Learn moreAll DealerCenter Reviews Apply filters
Browse DealerCenter Reviews
All DealerCenter Reviews Apply filters
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Great CRM to work in!
Overall the experience is great so far! Hopefully it will develop with the time and will show a good level of development in the future, especially from the User Interface Perspective.
Pros
The Interface, UI and UX looks smooth and all on point.
The possibility of doing and seeing pretty much everything regarding the lead history and the details of communication with him as well.
I pretty like fonts and the main page where you can pin your dealers dashboard!
Cons
Sometimes the load speeds with the VPN set up for USA server is dropping pretty significantly and you have to wait around 4 to 5 secs to see the actual window you are pressing at the moment and which you are actually trying to access.
I feel like the customer information sometimes is not located in the places I want it to see. For example, the ZIP code and the customers location is located in the "Credit App" section for some reason, which I couldn't find when I first launched this CRM.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
No other has come closer
My overall experience was hassle-free. And very convenient for all my needs.
Pros
Easy access to all portals. Love how easy it is to find all my clients and the way it adds information.
Cons
Sometimes the system glitches. Sometimes I cannot see the Experian credit reports or the status of clients is not accurate.p
Alternatives Considered
Dealertrack DMSReasons for Switching to DealerCenter
Easier to understand and all in one feeling while using this CRM.- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
DECENT FOR THE MONEY BUT THERE ARE BETTER OPTIONS
Pros
ROBUST SYSTEM FOR THE PRICE. EASY INTEGRATIONS.
Cons
IT'S UPDATED REGULARLY AND THINGS CHANGE TO MAKE IT "BETTER" BUT IT'S LESS AND LESS USER FRIENDLY. IT GETS MORE BUGS IN IT AND OPERATES SLOWER. AS THEY TRY TO IMPROVE IT, THE USABILITY AND FUNCTIONALITY DECREASES
Alternatives Considered
Dealertrack DMSReasons for Choosing DealerCenter
LIKED THE FEATURES AND FUNCTIONALITY OF DEALERCENTER ORIGINALLY BUT IT'S ABSOLUTELY GONE DOWNHILL OVER THE LAST YEAR OR SOSwitched From
FrazerReasons for Switching to DealerCenter
PRICE WAS MUCH MORE AFFORDABLE FOR THE FEATURES AVAILABLEResponse from Nowcom Corporation
Thank you for sharing your feedback. We sincerely apologize for the challenges you've faced and for any frustration this has caused. Providing timely and effective support is our priority, and we’re committed to resolving this matter promptly. Please don't hesitate to reach out to your account representative so we can address your concerns directly and ensure you receive the assistance you need. We value your business and are here to help!
Top DealerCenter Alternatives
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
DEALER CENTER BANG FOR THE BUCK
Very happy .. used it for 18 years..bang for buck. Can not beat it. Even small franchise dealers use it.
Pros
Cloud based. One source DMS and BDC.. integration abilty
Cons
To many changes. Eventually you get use to the changes.. all for a better experience
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Easy to use interface
I've used DC for over two years and I've been very satisfied with my experience.
Pros
great service, and easy to use interface. Very tool... especially with it being mobile friendly and via the easy to use app.
Cons
Overseas tech support can be a little challenging at times... yet usually it works out fine.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
DealerCenter Review
Our experience with DealerCenter has been great! Very easy to get set up and very friendly, knowledgeable staff
Pros
All of the staff I've dealt with has been very kind and professional. It has been very easy to get all of our data migrated and our account set up
Cons
Some of the features take a little bit to figure out.
Reasons for Choosing DealerCenter
DealerCenter is more inclusive and overall saves our dealership moneySwitched From
FrazerReasons for Switching to DealerCenter
It is more inclusive, puts all of our leads, sales, bhph, marketing, etc in one place and costs less- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
F&I manager
good i have been using it for many many years
Pros
Easy of use, it is simple to use and always available
Cons
required fields, changing the password so often better off using a authenticator
Alternatives Considered
IDMSReasons for Switching to DealerCenter
lack of quality product available for our needs- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
LOVE TO HELP
I WOULD GIVE IT A SEVEN OUT OF TEN. SOME THINGS COULD BE BETTER.
Pros
HOW EVERYTHING IS AT YOUR FINGERTIPS....
Cons
THAT IT DONT ALWAYS SEND APP TO BANKS AND SOMETIMES HARD TO NAVIGATE BACK TO WHERE YOU WAS. NEED A SAVE TAP SO I CAN SAVE THE PREVIOUS DEAL WAS WORKING ON WHEN I SWITCH CARS.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
It is what it is
It is a love hate relationship. If there was Less "enhancing" it would be a lot easier to use
Pros
It is fairly simple to use except the constant updates
Cons
Constant changing of platform. Finding it has changed about every 2 months
Alternatives Considered
Dealertrack DMSReasons for Switching to DealerCenter
I really don't know. I have been as of late looking to switch to another DMSResponse from Nowcom Corporation
Thank you for sharing your feedback. We sincerely apologize for the challenges you've faced and for any frustration this has caused. Providing timely and effective support is our priority, and we’re committed to resolving this matter promptly. Please don't hesitate to reach out to your account representative so we can address your concerns directly and ensure you receive the assistance you need. We value your business and are here to help!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
My Dealer Center overview
There is a learning curve needed but once that is over with I found it to be helpful;
Pros
It comprehensive ability to do all manner of things a dealership needs
Cons
Navigation is sometimes not clear. I ended up using the help[ a lot
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
DealerCenter the DMS you need
Great experience overall I enjoy using it
Pros
Great and easy to use nice looking platform helps me get work done
Cons
The cost is a bit high but it does offer a lot
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Buy Here Pay Here
Customer service is promptly and to the point easy to understand.
Pros
very easy to take payments and easy to fiend it all
Cons
understanding balance forward is not that easy yet.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Dealer center feed back
Pros
EASY TO USE MY REP [sensitive content hidden] IS GREAT AND VERY HELPFUL
Cons
Customer support team was not helpful with the inventory transfer
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
A Great, Big Monster of a Software Package
It offers "entry impact," by including everything one could request, but much of that is only good for the initial "wow" effect when finding new buyers for the software, on the practical side, it is much less "wow" & more "ow."
After a few days of logging onto the system to become oriented w/ navigation, it becomes a burden to determine which tool or icon to select & ultimately, I find myself fatigued attempting to figure out more "stuff" just to accomplish the basics.
Pros
Dealercenter included practically every category of use a dealership could need.
Cons
The software is unnecessarily complicated & even intimidating when simply attempting to make sense of it- offering a MUCH simpler version w/ needed items for a small/average dealership would be much more effective.
Also, every additional functionality required additional payments along w/ additional software support to implement, plus it made an already overly busy interface even more convoluted.
The programmers (who give themselves fancy names like "architect" or "engineer") likely pat themselves on the back for all that they have come up w/, but only they & other IT people actually like their product, they should attempt to sell for once & perhaps it would dawn on them that the rest of us aren't impressed w/ fancier, glorified calculators. The objective of the software has gotten lost in the weeds of complexity.
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
DealerCenter is the best!
I love DealerCenter. Most of my leads come from dealer! Very easy and ongoing process
Pros
Leads, auto check. It is a very pleasing platform to work on!
Cons
There’s nothing that DealerCenter does not do! No complaints
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
OWNER OF THE DEALERSHIP
MY EXPERIENCE WITH DEALER CENTER HAS BEEN EXCELLENT
Pros
It was much easier to process a deal and get funded
Cons
I DO NOT HAVE ANY COMPLAINTS AT ALL WITH DEALER CENTER
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Car guy review
I have no problems with DealerCenter I strictly use it for work
Pros
That you upload a vehicle & it’s there immediately for everyone to see
Cons
Certain you can’t do on your phone through the app where you mandatory need a desktop which is not convenient
- Industry: Retail
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
My Best Honest truth
I like it because it makes my new business easier with inventories, sales and expenses updates
Pros
So professional and extremely efficient in response
Cons
Is a lot to learn on it. Lol... But as a new user and beginner. Am doing my possible to learn and understand all the features on it.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
High Class Auto Sales and Leasing
It has been pretty good over the past 2 years. They are responsive to any questions I have and I can get a hold of them when needed.
Pros
It is easy to use and you can teach yourself how to use the site.
Cons
The inventory list doesn't pop up when I log in
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Gold Member
Pros
All customer information in one spot with credit apps
Cons
lots of clicking to navigate around and not all information is easy to locate.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Easy quicck set up
[sensitive content hidden] has been great to work with getting set up, everything went very easy
Pros
The price and the functionality works out great for us. It has met all of our needs for a start up dealer
Cons
I wish that it just pulled cost increases back out of quickbooks, when you make a cost adjustment
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Lots of great features
Very good. Love that it’s we based if we didn’t have a CRM we totally would switch
Pros
Access to a lot of stuff, it’s basically a full CRM if needed
Cons
Can be very difficult to find some stuff at first but once you get the hang of it.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Wow! Great product, and My rep [sensitive content hidden] is awesome!
Amazing! Will continue to use it till the end of time haha
Pros
Wow, Love this program! We use it at our smaller dealership and it is so user friendly. It is extremely easy to run deals to 5 lenders at one time to get the best approval for your customers, the support is really great too. We just got an awesome new rep named [sensitive content hidden] and wow, she is great. Shes so patient, calm, imformative and always looking out for our best interest. Her background working for a dealership like ours really makes me feel like she understands our struggles and stress. Highly recommend dealercenter and [sensitive content hidden] . Keep it up guys :)
Cons
Sometimes it can get buggy, but I've realized a lot of times it ends up being my own fault as I tend to move way to quickly through things and dont double check my work!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Number one for Vehicle History Reports
Excellent customer support. Autocheck is easy to access. Lawana was very helpful with Autocheck concerns,
Pros
Lawana was great support for Autocheck representative. I love that I can check my vehicle history reports through dealercenter mobile.
Cons
I dislike my previous rep was nonresponsive to my request.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Easy process!
Very easy to use, have no issues, Will keep using.
Pros
Easy access to log in and route to where I need to go & simple. Very easy to use.
Cons
I do not have any cons at this time. Nothing negative
