User Reviews Overview
About Unleashed
Unleashed Software is a cloud app that gives product businesses the freedom to better make, manage and move products by giving complete clarity and control over suppliers, production, warehouses and sales. Unleashed allows...
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- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Heavy on Features, Easy to Use Inventory App that connects with Xero and QBO
Using Unleashed I finally have a process for everything inventory related in my business from purchasing, manufacturing, through to pick/pack/dispatch/invoice and everything in between. Staff finally have to tools they need to do their jobs effectively without resorting to a series of unconnected spreadsheets.
I can see at any time my stock on hand, what products, product categories, customers and customer segments are making me the most revenue and margin. I can now use that information to offer the right products to the right people at the right price and the right time :D
Pros
Despite being feature-rich Unleashed is easy to use. Staff pick up their parts of the process quickly.
It's worth noting that Unleashed is also the ONLY inventory app in the Xero space that does manufacturing well.
Unleashed also has flexible and easy to use reporting that doesn't require a computer science degree. Any staff member can retrieve and customise the reports they need to do their jobs.
Cons
At the time of this review Unleashed does not:
- Provide stock on hand at the bin level (unless all products of that SKU are in the same bin)
- Provide demand forecasting
Reasons for Switching to Unleashed
TradeGecko while easy to use and rich in ecommerce integrations lacked a manufacturing capabilities I needed. It's reporting although having just been updated was not as good as Unleashed's. DEAR was a nightmare to navigate. Although it claim to have the same if not more features that apps like Unleashed and TradeGecko it doesn't matter because you can't find them to use them and neither can your staff.- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Amazing ERP (once you get your head around) and great support to get us functioning
I have installed the Unleashed solution for a food company and I went into the project not realising how complicated the structure of the company is - lots of channels, growth without process, gut feeling but no data. This complication proved even more why we needed the Unleashed ERP solution but took a little extra instruction to get my head around how we needed to set all of this up.
I so appreciate the support of particularly [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] has also been super helpful - plus the others who have helped with random questions. The online tools provided by Unleashed, the videos and instructions are super helpful too.
Pros
After spending time building several disconnected spreadsheet I was excited that Unleashed could give us all of this analytical data in a central and connected place. This tool is so incredibly functional.
Now we are functional we love that we can
- connect our Production, Purchasing and Sales in the same tool
- access data in a central place which is accurate and up to date
- feeling more comfortable about growth as we expand across various channels while having a real time view of stock available and what parts of Assembled products we need to order to make sure stock is always available
- special reports like price margin for us to see where we may have missed a product or line is not making us enough profit
- the additional functionality that we can integrate in
Cons
It's a little complicated to get your head around. We have a complicated business with so many different channels and ways that we assemble our products so this contributed to the complications. It also took me a while to build the BOM's but again, we are a little complicated.
Sometimes it was hard to find answers on the available tools to questions and sometimes support did not resolve an issue with me in a timely manner to resolve but in general the team went above and beyond, especially [SENSITIVE CONTENT HIDDEN], but also [SENSITIVE CONTENT HIDDEN] and a few others in support which I so appreciate.
Tip / idea for the Unleashed team: maybe speak to customers like me after to better design the answers/FAQ's knowledge base - not just providing the broad answers but the nitty gritty stuff that i needed to speak to someone about. I would always do lots of research on available knowledge base before I sent an email to support but could not find the answers.
Perhaps an FAQ database that has key words with the curly issues that I'm sure others would have experienced be more easily accessible and reduce the amount of time that I needed to get in touch with the support teams.
For example: I spent ages trying to work out why my initial stocktake would not show the available stock but could not find anywhere that I should not do a stocktake on supplier stock that is auto-dissasembled but that I should provide the numbers of the raw stock that is broken up into BOM's. Great if was in a Knowledge Base
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Comprehensive Inventory Management Solution
Unleashed has significantly streamlined our inventory processes and improved operational efficiency. While there are minor areas for improvement, it’s a powerful and reliable tool overall.
Pros
Robust inventory management with real-time updates.
Easy to use and well-structured interface.
Excellent reporting tools for data-driven decisions.
Cons
Pricing could be more competitive for smaller businesses.
Occasional syncing issues with third-party integrations
Top Unleashed Alternatives
- Industry: Railroad Manufacture
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Unleash was good
It was good but didn’t work well with our accounting system
Pros
It was really easy to use and understand
Cons
The product area had pictures on the front page so they were easy to indentify
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
We've Grown With Unleashed
It is great that we can contact Unleashed and speak directly with someone who can help us with our issues, its the great people and service at Unleashed that makes them a valuable partner for our business.
Pros
Unleashed is user intuitive for navigation and it is easy to jump from one screen to the next using the hyperlinks.
Cons
When we started with Unleashed, the pricing options weren't flexible enough for us; however Unleashed took on board our recommendations and now have pricing options that work very well for us.
- Industry: Farming
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Otago Fencing Supplies
So far so good. We've taken our time getting everything ready before Go Live and we're already seeing the benefits. Our Customer Service champion has been great. The customer service rep has taken her time to explain everything clearly since inception and has certainly made the whole experience more fluid as a result.
Pros
It's great for multi warehouse visibility. The ease of use is very helpful with on boarding team members.
Cons
Lack of analytical ability within the software.
- Industry: Import & Export
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Unleashed Review
I now have total control over our stock, sales orders and purchase orders
Pros
Ease of use and support in getting it up and running
Cons
Reporting could be better, more options to customise
Alternatives Considered
Cin7 OmniReasons for Switching to Unleashed
Ease of use and ability to assign the right tasks to the right employees at a great level of detail- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great Product. Great Service.
The rep was amazing and helped get rolling quickly and efficiently. Great response to the few issues we had ramping.
Pros
The customer service and on boarding process is great.
Cons
Rigidity in reporting and access to the data.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Makes inventory management a breeze
Unleashed does everything you need to run a product business and the integrations work great. Saves me hours every week and gives me confidence to make the right decisions around purchasing. Plus the customer support is 10/10 (unlike Cin7 and other alternatives).
Pros
Unleashed syncs all of the information between my Shopify store and Xero, so now stock levels are always accurate (no more overstocking / stockouts) and accounts are up-to-date in both businesses.
Cons
It would be nice to have a point-of-sale module (hopefully this is made available in the near future)
- Industry: Design
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Review Source
Accurate and scalable but with many issues
The best thing about this software is that it rests solely on spreadsheets (integration with many systems) and that it's very accurate. Apart from that it is very slow and clunky- poor UI design, extremely counterintuitive. The support was good only at the beginning and only now we are beginning to see the limitations and weird quirks of Unleashed e.g. you cannot filter (xero sync) sales/purchase orders based on warehouse code/ location. For a company with two branches which are sharing stock but have separate accounting it can get really hard trying to work around that, and definitely isn't scalable at this point. Detailed sync configuration with xero and others(e.g. additional toggles), new UI with three times less buttons- options should embedded where they are needed and not all lumped in few categories in a strange fashion, separate account for sales and purchases, product code sync to xero etc. could make this app great. Also what was shocking to me personally was that a company which makes well over $700K a month cannot keep it's basic documentation in order (field definition pdf's for import templates), and that's the kind of documentation the user uses more than any other... it's badly written, ambiguous, confusing and out of date.
Pros
- ability to import spreadsheet with many parameters
- scallable (provided the time consuming issues are resolved)
- extremely accurate
Cons
- very, very poor user interface, extremely counterintuitive
- one account for sales and purchases
- outdated documentation
- static exchange rates
- very slow (when mentioned they are in denial)
Response from The Access Group
Hi Marcin,
Thanks for the feedback on your experience using Unleashed. We are continually working on improving our customers user experience with Unleashed, and feedback on how we can achieve this is always welcome and appreciated.
We are currently in the process of redeveloping our User Interface, and have recently updated our help documentation. Refreshed field definitions are expected to be rolled out in the next release, and further work to the Xero integration is on our roadmap.
We pride ourselves on our customer support, and consistently achieve high satisfaction rates, so we're sorry to hear your experience wasn't satisfactory. However we are always keen to know where we can improve - if you'd like to provide further feedback on your experience with our support team, please email [email protected].
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Good software could be better
Unleashed was always going to be a win-some-lose-some for us. We knew going in it didn't have all the functionality that we would have liked, and to their credit they did question us as to whether it would be the right fit for us. I'm glad we pushed ahead with it.
As an admin it is easy to configure, they have great documentation, and their help desk are normally very responsive. The API could use some work but again the documentation and the sandbox features are very useful.
I would highly recommend it for small-ish businesses.
Pros
Unleashed is a pure SaaS solution which was critical for us. It also natively integrates with Salesforce and Xero which was also critical to us. The software is user-friendly and attractive to look at. They are improving it all the time but now it's been bought by Access Group I want to see how that pans out, as it could be a positive or a negative. The API is good and the API sandbox site, alongside the easy to create sandbox environment, is very useful and, in my experience, pretty unique.
Cons
The API is good but it lacks some things that you would think were no-brainers. There are some other areas where the software hasn't been thoroughly thought through, e.g. you can have multiple attribute sets but only use one per product. If you try to use two attribute sets on one product, it wipes the previous data in the other set. In general issues are minor and normally appear to be attributable to a company that is relatively new but rapidly growing.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great Platform - so easy to use
Pros
I use Unleashed daily as a key tool to be able to perform most aspects of my role.
Without this, my job would be a lot more difficult!
Their Customer Service team are outstanding and have often gone above and beyond when we have hit them with a particular challenging query.
I would recommend Unleashed to anyone looking for a comprehensive, easy-to-use ordering, inventory and customer management system.
Cons
Nothing that comes to mind. It is all pretty straight forward.
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
MAGENTO STORE OWNERS, BEWARE UNLEASHED!
Pros
It works well with Xero
Cons
They lied about how well it would work with Magento 2.
We bought Unleashed specifically because they told us they supported Magento 2 and that any orders placed on our Magento store would be fed through to unleashed and stock updated and fed back to magento. They told us this would be done through a 3rd party app and we paid them £300 extra for the privilege.
After over 8 months of set up and going backwards and forwards with Unleashed and their 3rd party app by Land digital for Magento, we were finally told that the connector would not work with assembled products. This is a crucial and basic feature of inventory functionality. We simply sell branded soft toys with various printed garments. Not hard.
Not only that, but they would take the stock figure from the total stock qty not the stock available figure after allocated stock was taken in to account. After 8 months, they finally admitted that the connector was not fit for purpose. Actually, I lie. They’ve never admitted that. They still think its fine, which is even more frustrating!
When asked if Unleashed had any plans in the pipeline for a native integration with Magento 2 the answer was no, so we now have a useless piece of inventory software that does nothing particularly more interesting than Xero inventory does on its own.
Dealing with 2 of the reps at Unleashed was incredibly frustrating. Their response to the failings of the connector was that it wasn’t their problem. True, its not their program but we were assured at the beginning and throughout by Unleashed that their software would fulfil our eCommerce requirements. It does not.
We now have meetings scheduled with Bright Pearl and Cin7 which have native integrations with Magento 2.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
we are very happy with unleashed, thank you.
The benefits allowed us to Completely all be on top of Inventory management, as we have a component based business (beauty products that we assemble we can see when we need to re order easily) The fact is can work with XERO easily our accounting system. We really like it and saves us valuable time we can spend on customer service and sales..
Pros
Love that we can see all of orders for each client separately as well as whats to ship. We love the inventory tracking and the dashboard which is easy to navigate.
Cons
Sometimes when entering a persons email in the contact file.. a box say you must enter a correct email.. this happens a bit which is strange as never did initially for first year. Now in April & May its happened.. I wish that when placing an order, it would PULL into that order (for the ONLINE VIEWING ONLY) the stores email and phone number PARTICULARLY for each separate SHIPPING to address as that is often different people if a store has numerous shops... as would be great to have at a glance in case we need to contact them as looking at order. Their info DOES print on actual paper order but not on screen on computer. When printing an order we would like to see if you can do this.. Can there be a faster way than manually moving a ski for instance if we order EDP2001 and then other items.. then another EDP2003 we have to manually one line at a time up. so that its easy for pick and pack.. is there a faster way we can sort it.? Thank you so much.

- Industry: Sporting Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great stock management system
Unleashed is a robust inventory management system. I researched all the major systems prior to choosing Unleashed. I liked the simplicity of integrating Unleashed with Xero (accounting system), and I liked the easy to use interface which Unleashed offered. Unleashed keeps us on top of our stocks at all times.
Pros
This software keeps us completely on top of our stocks at all times. With over 100 warehouse locations it is critical for us to keep on top of our stocks, and Unleashed makes sure we can do this easily and quickly.
Cons
Nothing really, Unleashed make an effort to listen to their customers comments and if enough people say the same thing, they make changes accordingly, no real complaints.
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Migration to Unleashed and Xero from Sage 50
Pros
We are a large electronic component distributor and have had many issues using sage for inventory. With so many work arounds we decided to look around and eventually after considering all the options decided on Unleashed. Unleashed for us prodvides everything we need regarding our distribution needs, we import from the USA and Europe and it makes it super easy to track our purchase orders straight through to our sales. It has saved us a lot of time on delivery notes, invoicing and purchasing in general. When there has been an issue not only the sales office in London and the bristol office have been exeptionally helpful, there customer service is fantastic and have always managed to find a work around. We have also used unleashed to propgate our products through our website so we only ever have to update unleashed instead of managing multiple product listings for the website, the APi is great and updates our products daily onto our website.
Cons
Not really found any yet, but as a distributor we would like to see a labelling facility for our products added at some point to the system. We have however spoken to the UK team and they are aware of this and hopefully it will be coming at some point.
- Used Daily for 2+ years
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Review Source
Tried a few, BEST inventory software for SMEs, robust useful features, saves me time and...
Everything i need for a SME inventory software package.
Pros
Always adding new stuff.
Its not so huge its overwhelming with unused features at a cost. Has all i need and is intuitive to learn.
Lots of integrations so it can turn into a powerful component of a solid performing ERP.
Cons
Looking at what Xero offers and the price for it, i would have liked Unleashed to be a bit cheaper.
They have an Iphone app... i wish they would make one for Android.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Essential Stock Management Suite
Unleashed is the beating heart of any product-based business providing full visibility across the supply chain. Unleashed provides us intelligent solutions in all areas key to our success such as purchasing/landed costs, product management across different systems, omni-channel sales management, production and reporting. Unleashed's support is second to none, the experts at Unleashed provide timely advice to help us make the most of the platform's functionality.
Pros
- Extensive Xero integration with tracking categories and product-level alternate GL codes
- Probably the best production capabilities in it's space
- Fast and easy pick/pack/dispatch module
- Purchasing and Landed Costs are a breeze
- UI is refined and looks pretty slick
Cons
- Lack of mobile stock management app
- FIFO product costing (Unleashed uses average cost model)
- A basic Point of Sale would be nice!
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Very average
Very average experience
Issues with mapping accounts to Xero which has taken Unleashed support over a month to resolve. Constantly chasing support for updates.
Signed up in June to avoid price increases only to be advised a month later the reason the price was different was there was an 'inflationary price increase' in addition to the 'price increase'.
Dishonest company, buggy software.
Do not recommend!
Pros
Like most other inventory software, the basic functions work as they should
Cons
Once any process has been marked 'completed' it cannot be changed which causes additional work arounds, Support has been very poor.
Response from The Access Group
Hello Louis,
Thank you for taking the time to leave a review. We were, of course, very sorry to read it.
After a careful look through your history with us I can see that your mapping issues took too long for us to resolve, for which we can only apologise. I cannot however find any examples of dishonesty nor of incorrect advice, in fact we had placed you on a great path for success. We pride ourselves on our integrity.
As you are still one of our customers, you are very welcome to contact us and discuss anything further through the normal channels.
Ngā mihi nui
The Unleashed Team
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Good starter system
Overall very good. Customer service is helpful and for smaller inventory users it’s good.
Pros
Like the inventory management and the fact you can link it to Shopify and Xero
Cons
Isn’t very friendly with different currencies. If your purchase order is in a different currency it makes it very confusing and no back tracking. Document templates are very basic even if you edit yourselves and takes forever to get everything to line up
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Lacks even the most basic 'smarts' required for retail inventory management and customer...
We are an online retail business, running on Shopify, with approximately 2000 SKU's. I've heard good things about U/L from product creators with small product catalogues but this is not a solution for a serious retail business.
Pros
It captures landed costs and margins and is the SaaS platform that can be accessed from anywhere and more convenient to maintain vs. PC based software.
Cons
Good luck integrating with Xero without costly setup via accountants.
Extremely limited in terms of real world functionality. We still have not been able to perform a simple stock take due to the systems' considerable limitations and no one on the U/L customer service team is willing to help us beyond explaining Unleashed's limitations and how we must conform to them.
Out of the box reporting is woeful. We had to integrate with Power BI to gain any meaningful insights.
Customer service team are lovely people but not solution focused. If asking for a (seemingly common sense) solution to a problem, expect many emails back and forth with no resolution.
- Used Daily for 2+ years
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Review Source
Easy to use and powerful integrations
Pros
I am the owner of a very small jewellery making business. I used to use excel spreadsheets to keep track of my inventory components, purchases and completed pieces. Moving across to Unleashed has encouraged me to improve my profit margins, sped up the quotation process and ensure that I have popular components on hand. Using Assemblies and Bills of Materials ensures that I am quoting at the most up-to-date prices. I also like being able to store images against inventory items. Finally, I love the integration with Xero.
Cons
The templates for invoices and sales can be cumbersome to use. Being able to move text elements and have them snap to a grid wold help (i know there have been some updates recently but I have not tried them yet, so this may be solved).
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Users for over five years. Our growth has been supported by superb scalability and enriched...
Great inventory management and integration.
Pros
API integration directly with leading accounting platforms and CMS.
Powerful search functionality.
Ability to customise and fine-tune everything as desired.
Simple things like bulk updates through CSV files.
Cons
Can be slow to use. Not all of this is due to the performance of Unleashed, as local internet capability may be a factor. Though there could be speed improvements.
Reporting is good but not great, though I know this is currently being addressed.
Reconciliation between accounting software and Unleashed can be tricky, though this is more an internal issue.
API connection can falter, though this can be managed easily from within Unleashed (for Xero).
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Generally works well but a bit slow at times even now we have a very fast internet connection.
See previous comments
Pros
Easy to use I assume it is value but do not know the cost.
Allows you to invoice without stock being in system
Cons
Drop down lists too short should have more in the lists and a scroll feature always not just sometimes. this makes it very slow to check stock as you need to use the arrows on the stck card to scroll instead of the drop down at the search bar.
Limited search of client database
Product Comments section is in a column- would be better if you could type a line of comment across the page as per the product description. not a 9 character line 10 lines long in the column looks unprofessional on quotes and wastes lots of paper.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Useful and compatible
Ease of use, reliability, ease to introduce to new employees, functionality, value for money and numerous other attributes.
Pros
Unleashed has been a very important part of our business since we started. We use Unleashed for our manufacturing, IM and sales. It is a vital part of the ease of ordering our ingredients and packaging, manufacturing our drinks, managing our inventory, monitoring our cost of good sold and invoicing our customers. It does this seamlessly and interacts with our Xero system seamlessly - too easy.
Cons
A bit slow in operation, especially compared to invoicing system Xero. We're also looking forward to new developments from unleashed