Jane Reviews

Hi Kayle,

Wow! Thank you for your 10/10 recommendation and all the stars.

I love that you've had a chance to chat with our support team and explore Jane university. I'm also hearing that you've been enjoying Jane's insurance features and integrated payment processing!

I have some good news - there is a way to view canceled appointments in your schedule. Just navigate to the Schedule and select the little wheel in the bottom right-hand corner. Go ahead and click the toggle beside "Canceled" and voila! You can turn it on and off as needed :)

Thanks for being a part of Jane's story Kayle.

Maddie,
On Behalf of Jane

Hi Janie. Thank you for taking the time to share such a lovely review about our support, and for appreciating Jane’s design - both from the admin and online booking perspectives. We’re thrilled to hear that you’re really enjoying things, but please do update your review or reach out with any further thoughts once you get more familiar with things - we always love to hear from our users, whether shining or constructive feedback, as it helps Jane grow.

We hear you and realize that there are some challenges when it comes to Jane being able to handle two languages at once - it’s a skill Jane hasn’t really mastered, making it very manual. We’ll be sure to pass along that feedback to our team.

We hope you’ll update your review once you spend more time with Jane, but thank you for sharing your thoughts and impressions of Jane so far with us. I hope we can continue to provide you with great experiences for years to come - thank you for being part of our wonderful community.

-The Jane Team

Good morning Dr. Larinde,

Thanks for taking the time to share your experience.

I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane.

As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder for you and your team.

A complete refresh of the way that insurance billing is received and managed in Jane is launching in the next few weeks - I'm not sure if you had a chance to attend the summer release webinar but you can see how that looks here: https://vimeo.com/452703248

The section about the insurance billing change is linked in the description.

In any case, I can see from your ratings that we have to get 4 stars better in every category if we want to see you choosing Jane for your practice in the future. We'll work on that!

Alison - Co-Founder
for Jane

Hey Sean, we're thrilled you made the switch to Jane too! We totally get your feedback on reports - there's room for Jane to be even better, and we're excited to see what's next. We're always working to make your experience (and everyone else's using Jane) even more awesome. Keep us posted on how things are going, and remember, we're always here to help. :)

-Caitlin on behalf of the Jane Team

Hey Margaret. Thanks for sharing your positive experience with Jane! We're always so happy to hear about the great impression our Support Team has left with a customer as it's a "quality" of ours that we hold near and dear to us. I hope we can continue to deliver that high mark of helpful support.
Hearing that Jane has been intuitive and easy to use for you is something we always love to hear as that usually means Jane is a great fit for your clinic. Thank you again for your support and for choosing Jane, we look forward to being part of your clinic for hopefully some time to come. :slightly_smiling_face:

-Caitlin, on behalf of Jane

Thank you for taking the time to share your thoughts about Jane and your experience so far, Semona! We’re thrilled to hear that you’re enjoying the easy navigation and handy features—makes us do a little happy dance! It’s awesome to know that our dedication to understanding providers’ needs is hitting the mark with you as that's at the center of everything we do.
Your partnership means the world to us. Your feedback helps Jane grow and evolve to meet the diverse needs of all providers, and we can’t thank you enough for being part of this journey with us.
Take care and hope to chat soon.

-Caitlin, on behalf of Jane

Hey Bridget! Thanks a million for your awesome review and for sharing your experiences with Jane. We're beyond thrilled to hear about how much you've enjoyed connecting with our team of lovely humans and how helpful they've been. We'll always aim to continuously meet (and even exceed!) that standard. We're truly grateful to have customers like you in the Jane community, and it's a privilege to be part of your clinic. Thanks for choosing Jane, and for spreading positivity—having amazing folks like you makes all the difference! :)

-Caitlin, on behalf of Jane

Hey Claudia, Thanks a bunch for sharing your feedback with us! We’re really glad to hear you appreciate the friendly and responsive nature of our team. It’s awesome to know we’re hitting the mark with our communication, whether it’s through email, chat, or a call. Remember we’re always here to help you out!
I noticed you mentioned not being able to see the client’s number in the appointment chart. Could you let us know a bit more about how you’d like this feature to work for you? We'd love to learn more to understand what you're trying to solve for. Feel free to share more in an email to our team.
Thanks again for your kind words and for giving us your honest feedback. We’re committed to making Jane even better and I hope we can continue providing you with amazing service moving forward.

-Caitlin, on behalf of Jane

Hi Karen. Thank you for sharing your thoughts about your experience with Jane. We're thrilled to hear you find the software user-friendly and are enjoying its features! But your feedback about the appointment booking process is helpful to hear, we know how frustrating that can be in clinic...seeing so many spots taken up by a few certain patients. It may be worth calling into support to see if there's a solution that could work for you. We'd be happy to chat more about this so feel free to reach out to our team anytime! Thanks again for the review and for choosing Jane - we're grateful to be part of your clinic and day-to-day!

-Caitlin, on behalf of Jane

Hi Pam, thanks a ton for your kind words and for sharing your experience with Jane! We're over the moon to hear you love our customer support - we consider our incredible support team to be a main ingredient in our "secret sauce" and hope we can continue to meet that mark for you. It's quite a compliment to hear that you've found Jane better than platforms in the hospital you work in, but we'll take it!
Your feedback about the search functionality in treatment packages is helpful to hear, and we'd be curious to learn more if you'd be open to sharing more specific details about that. Is that when you're selling a package you're finding that a challenge?
Thanks again for choosing Jane platform and for being such an important part of our community. We're always here and look forward to continuing to help support your clinic. :)

-Caitlin, on behalf of Jane

Oh Dr. Murtaugh,

Your "pros" here is probably the nicest write up of Jane that I've ever seen. Thanks for taking the time to write it out and share your experience.

And I sent you a follow up email yesterday with some information on how you can jump directly to the classes registration area since every URL in the booking process is unique. Let me know if the email didn't come through :)

I'm so glad that you're part of the Jane community - I ran through your instagram feed and your website and the work you're doing is impressive and so so helpful. Well done!

You are one powerful solo-preneur and I'm so glad Jane can be part of your Team.

Alison - Co-Founder

Hi Peter!

What a nice review to read today. I'm so glad to hear that you and Jane are enjoying working together :)

Patient Reported Outcome Measures is a great feature request. So many fun and helpful features we could add here, and it's something we're excited about too!

Updating insurance information regularly is a great call too. We're doing some development around insurance info collection right now actually - and I'll add this idea of regular updates to the list. We do have "expiring intake forms" which could currently work here (if you create one just for insurance info and set it to expire after 1 year, Jane will automatically send a new one if they book in again after a year of the form being completed).

Such good thoughts Peter. Thanks for sharing.

And your comments about the team are so appreciated. Thanks for being part of the Jane story Peter. We're lucky to have you.

Alison - Co-Founder

Hi Robyn,

Thanks for taking the time to submit this review and welcome to the Jane Community!

I love that you're finding success with the online booking through Jane - my practice is seeing 60% of our appointments booked online so I agree that it's a feature that is appreciated by patients. When I first opened my practice that number was closer to 25%, so it's interesting to see the change in patient behaviour over time.

And congratulations on making the move to electronic charting! Leaving paper behind can feel like a big change, and I hope you're taking advantage of things like the template library and our new phrases feature, which can help speed things up.

So excited to be working together and as always, let us know if our team can help in any way. We are so proud to be here to support you and your practice.

Talk soon,

Alison -Co-Founder

Hi Brenda,

I love that you've "hired" Jane for your practice! Thanks for sharing your experience here with us.

A nurse turned LMT is a fascinating story and I'm glad to hear that Jane can help you provide great (and well documented!) care to your patients.

I laughed out loud reading your pros. It sounds like it was written by a Jane marketing team! I'm so pleased you've been enjoying working with our team. When I talk about community at Jane it's a big web - Jane the App, Jane our Team, Jane our Customers and even your patients. Like fascia, every layer is interconnected to build out a strong community of people.

I'm glad you're part of Jane's story Brenda.

Keep letting us know how we could do better. We'll never stop trying to delight everyone that meets and works with Jane .

Ali - Co-Founder

Hi Dr. Brett,

I actually read your review here a few days ago and then went down a full rabbit trail finding the example you sent in of the Superbill and learning more about the trouble you're having getting a concise receipt. Then I forgot to respond to your review here!

I pulled out your example and made sure it was well documented with the part of our dev team responsible for these receipts and I really appreciated the clear and thorough report you gave on why it's not perfect for the way your run your practice (yet!).

When Jane gets these reviews I am always really inspired to earn any missing stars and address any cons, so thanks for taking the time to both share your experience and educate our team when you're finding areas where Jane could be more helpful. I really truly appreciate that.

I know we sent you a follow up email about this a few weeks ago, so let me know if you have further questions!

Alison -(Co-Founder)

Hi Jeannie!

We're so happy you came back to Jane once you started your solo practice. I love Jane's treatment colours too... we have 10 options now! My personal favourite is Tangerine.

We totally understand how challenging learning software can be (all while doing what you do best, helping people). I hope you will continue to lean on our team for support as you navigate some tricky insurance billing.

Plus, if you have any suggestions for new features that would make billing easier, we'd love to hear from you on our public customer feature request site: https://janeapp.canny.io/

Thanks for the review, Jeannie. We're thankful for you.

Maddie
On Behalf of the Jane Team

Hi Ashley,

What a lovely review. Thank you!

I just had to share your comments with the entire team today :)

I'm so thrilled to hear that Jane is helping you take care of things like online booking, automated reminders, payments, and charting so that you can focus on doing what you do best!

When it comes to pricing, our model is our true cost for running Jane, so we don't artificially inflate our pricing to account for discounts. We want to make sure that our pricing is as competitive and fair as possible. If you ever have any more questions about that please don't hesitate to reach out to us.

We are so fortunate to have lovely people like you as part of the Jane community!

Maddie
On Behalf of Jane

Hi Jacqueline,

Thanks for the review and I'd really love to work with you on the flexibility you need for accounting mistakes. As a clinic owner myself, I have experienced the end of day run around trying to figure out what was mis-recorded and can understand that flexibility is so necessary.

I'll pull up your support emails to see where you're struggling, but if you're the manager/owner you shouldn't have restrictions on applying or unapplying payments. And while we do give warnings (since book keepers don't love it) you can back date your changes if needed.

Creating refunds by mistake is something I'd like to fix from the outset. I'd love to know why it's happening so often that it's a problem for your practice. Perhaps there's something there that we can fix from our side. I'll send you an email to see what we can do here!

Otherwise we do have more granular permissions coming up, so you have more options for staff!

Alison - Co-Founder

Hi Karen,

Thanks so much for this review today! I just LOVE that you think of Jane as a staff member - part of the team. That's so great.

And happy to hear that insurance tracking has been easier for you since you hired Jane. ;)

One of my little secrets for searching Jane's guides is to user Google. Google has indexed them all - so if you go to Google and search your question (or keywords) with "Jane App" you will get really relevant and helpful results from our guide. But we'll keep working on making that search easier!

For example searching "merging patients Jane App" on Google should get you the guide you're looking for.

I'm so glad we get to work together Karen - and so excited that the Online Appointments and covid screening features have helped your practice over the past few months.

So glad you've joined the Jane Community. Looking forward to continuing to work together.

Alison - Co-Founder

Good Morning Dana,

Thanks for the lovely review!

What a wonderful practice you have - I love the interdisciplinary approach. And how great to hear that Jane is working well for your wide range or practitioners.

I am especially proud to read your comments about how Jane's covid response worked well for you and your team.

I am going to share your kind words with Jane's team today!

We've been talking about how we get to "help people help people" here at Jane - and your review here really helps bring that idea to life.

Thanks for the work you do in your community!

Alison - Co-Founder

Hi Lynn,

Thank you for this review. I am so pleased to hear that you find Jane user-friendly and recommend Jane to others! Word of mouth is so important to us.

You're right, the ability to add multiple products is an existing request on our feature request site. If you have not added your vote to the list already, I hope you will do so here: https://janeapp.canny.io/feature-requests/p/compiling-multiple-sessions-andor-products-onto-a-single-invoice-document

We sincerely appreciate these reviews because it shows us how Jane is helping, but also how Jane could be better. We will definitely keep working towards that final features/functionality star.

Thanks again for the feedback, Lynn. Happy you're here!

Maddie
On Behalf of Jane

Hi Stacey!
Our mission is to Help the Helpers and to hear you say 'highly recommend" when talking about Jane reinforces that our team is on the right track to accomplishing exactly that. It really means so much to our entire team.
Features to accommodate 3rd Party Invoicing and Advanced Scheduling Capabilities are areas our team is definitely interested in improving. We do have a public feature request board where you can share your ideas or suggestions for feature requests. I would encourage you to share your voice by creating a request or voting/commenting on anything existing! The link to our feature request board can be found here https://janeapp.canny.io/
Thank you for your words and for choosing to be a part of the Jane community!
-Kim on Behalf of Jane

Hey Laura!
Thank you for leaving those 5 stars, and taking the time to write such a detailed review. I am always a little saddened when a customer leaves Jane, but sometimes it's just not the best fit and it becomes an opportunity for us to learn and grow :slightly_smiling_face:
However, I am happy to hear your time with Jane was positive and that you found our support team and Facebook Community group helpful. I might be biased, but I truly believe we have the most amazing customers, who also support Jane's mission to 'Help the Helpers'.
As Jane grows and develops new features, I hope you'll keep us in mind- Jane just might be the perfect match down the road.

On behalf of the entire Jane team, we wish you the absolute best!
-Kim

Hi there Kelly. Oh my, thank you so much for this honest and helpful review of Jane. We're really glad that you've found it so user-friendly. In our mission to "help the helpers" we of course aim to meet the needs of our everyday users like providers, office managers, admin, etc. but the patient/client experience is just as important to us, so this is truly lovely to hear!
It sounds like our self-serve options made the difference for you when it came to learning the staff side of things. On one hand, it's great to hear our resources helped you get set up, but it's really difficult to hear your experience with our support team so far hasn't been that great. That's the opposite of what we want so I'm really sorry to hear that and I'm hoping our team can continue to work to earn your trust back. I'd love to understand a bit more about your experience and feedback to see how we can improve - if you're open to sharing more, just send us an email to [email protected]. Regardless, thank you again for the wonderful review, Hope to see you around the Jane community.
-Caitlin on behalf of the Jane Team