User Reviews Overview
About Birdeye
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance...
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- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Birdeye a well-priced option for local listings management
Overall, we are quite pleased with Birdeye and plan to use their local listings service for years to come. The pricing is very competitive and we feed very comfortable with our rep. There are lots of other features that we hope to take advantage of in the future.
Pros
The cost for local listings management is very competitive, which is what initially drew us to Birdeye. We have come to find that Birdeye provides incredible customer service. Our rep is quick to respond and always very friendly and enthusiastic. There are many other features available that we are currently not using yet, but are interested in -- most notably review management using AI.
Cons
For the local listings management service, there are multiple groupings of directory listings that can be chosen from. This was not explained to us initially, so we went with the default one that we were assigned -- assuming we were being synced to all directories. Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Highly Recommend!
I have loved using Birdeye. They take the time to understand our business needs and understand our brand positioning. They offer applicable information, high quality tools, and an ever-changing range of product offerings. We have used them for 3 years now and don't have plans of stopping. We have done our due diligence in comparing this product to other similar tools, and Birdeye proves it belongs on top.
Pros
As an agency, this is a great additional revenue driver for not only the agency, but for our clients as well. Generating and fostering positive reviews and having the ability to manage negative ones is a great benefit to clients of all sectors. The approach Birdye takes is high quality and very fair for businesses and consumers alike. It even has applications for overall PR strategy for clients as well. There are a handful of competitiors to Birdeye that look like they generally "do the same thing", but if you want the job done right and done well, Birdeye is the unequivocal choice.
Cons
The only con from the agency perspective is that most businesses have a range of CRM's that their staff and leadership teams work in. Adoption to the tool for clients takes time and training. The Birdeye support team and tools are very helpful when getting over this roadblock.
Reasons for Switching to Birdeye
Price is the best when factoring everything in, and product offerings all in one place blow them out of the water.- Industry: Financial Services
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Easy to use system to assist with reputation management
Good experience. Easy to use with automated platforms syncing together.
Pros
Ease of use with automatic surveys being mailed immediately after closings.
Cons
We did not seem to have as much traction and social media and get as much review participation as other platforms.
Top Birdeye Alternatives
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
A Definite No - Look further
Our experience with BirdEye over the past year was one of the most frustrating and challenging periods we've ever had with a vendor. The onboarding process was incredibly painful, involving dozens of video calls, phone calls, and countless back-and-forth emails. Once we were finally on the system, the problems seemed never-ending. I estimate that I spent nearly 200 hours of my own time setting up our clients, not to mention the time invested by other team members.
After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our contract. Despite presenting all the issues we encountered from day one, BirdEye refused to cooperate and forced us to stay for the entire year. We felt they were in breach of contract given the numerous unresolved problems, but they disagreed and held us to the contract.
Our agency initially chose BirdEye because they appeared to offer the solutions we needed for our clients, and we were excited to get started. However, we quickly discovered that many of their tools were not their own but rather integrations with third-party systems. When issues arose, BirdEye was unable to resolve them directly and had to contact the third parties, leaving us in a constant state of uncertainty. Some systems simply did not work, and we were advised not to sell them to our clients.
Ironically, when we first signed up, a colleague from another agency warned me about BirdEye, jokingly asking if they had worked out all their bugs yet. I laughed it off at the time, but he was absolutely right.
BirdEye might work for single business entities, but as an agency, they are far from ready to meet our needs. Given our experience, I would not recommend BirdEye to anyone. It is a huge relief that our difficult relationship with them has finally ended.
Pros
Reputation management was okay. Clients liked AI features, but all systems offer that now. Share to social was also a nice feature.
Cons
Onboarding was a nightmare. Customer support sub-par. Most tools are not their own and they had to reach out to 3rd parties to get things resolved, which happened a lot.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use
It is easy to utilize and track conversations.
Pros
It is so easy to send text messages to clients.
Cons
There can be many issues/delays with updating auto-texts for different office hours or holiday hours. We are told we can call BirdEye to make these changes, but then we are always required to send an email to BirdEye Support with the updated hours we would like. Sometimes there is a delay with the auto-text hours being updated, the update request might be inaccurate for our auto-response, or the auto-texts are sent to clients at inaccurate times/outside of what was requested. It would be nice for better consistency with update requests or for businesses to be able to control editing their own auto-responses.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A great tool for agencies looking to accelerate their growth
Customer service is next level. We had a rocky start with the platform and account services really went above and beyond like we do with our clients to help our partnership succeed on both sides.
Pros
Agency tools such as multi-location, multi-brand profiles, and user access with multi location or single location access.
Cons
Some integrations take longer to set up, but support is there every step of the way with updates.
Reasons for Choosing Birdeye
Features. At the time, Birdeye had more features.Switched From
Grade.usReasons for Switching to Birdeye
Birdeye was a more complete solution for us as an agency.Response from Birdeye
Thanks for sharing your experience. We strive to maintain strong partnerships here at Birdeye and we are glad you chose us!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Birdeye has been a great tool for our business
We have had a lot of guidance and assistance you using Birdeye. From the very beginning, the support was very attentive in getting all of our clients transferred. Then the day to day operations using Birdeye have been really easy to use, and have helped our company and our clients to perform better.
Pros
We had a lot of help in transferring our clients from the old company. The products offered have been easy to learn how to use, and the reporting tools have been helpful. The listing management has been great too.
Cons
We would have liked to see a few more options in reports.
Response from Birdeye
Thanks for choosing Birdeye!
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Birdeye Software
Fairly positive overall. Wish SMS marketing was an easier/better process.
Pros
Review management features, the social media integration is fantastic! Very easy to use.
Cons
SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.
Alternatives Considered
ReputationReasons for Switching to Birdeye
Well-rounded product, ability to manage social platforms within one software, AI integration for review responses.- Industry: Veterinary
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Birdeye within the Vet World
Overall experience with Birdeye is great. They are very helpful and informative. They help as soon as we ask for it and go above and beyond when it comes to showing us what we can do and use.
Pros
I love the customizable social feature. We have multiple clinics that all have different logos and colors. This helps make it very easy to post to all clinics at once. We also love the Reporting software. Its very easy to use and gives us all the basics that we need. Or if we would like to go in depth we can.
Cons
Survey integration has been our least favored item. It seems like we will need to change the way the front desk checks customers in, in order to use this correctly and this could get very messy. I loved how easy it is to use and customize but when it comes down to the front desk remembering to change the way they work on a day to day it will be difficult to incorporate and implement.
Alternatives Considered
HootsuiteReasons for Switching to Birdeye
Due to price and trying to have everything in one location.Response from Birdeye
Amazing! Thank you for sharing how much you love utilizing Birdeye Social!
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Great one stop shop social media manager.
Great one size fits all approach to social media management
Pros
It gave a good overview off all online standing in one place.
Cons
Didn't always show that I had replied to all posts.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Great Reputation Management System
My overall experience is that it has helped me and my clients out a bunch.
Pros
I like how it is super easy to use for myself but also for my clients coming from an different agency, it is very easy to explain but also fun to use at the same time. Being able to customize requests while also creating QR codes and responding to reviews is super helpful! The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer than a couple of days. Client is always satisfied!
Cons
None really, I do think the site speed could be a little faster.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Best Product Out
I would highly reccommend this product to all business.
Pros
How easy it was to see residents responses.
Cons
No cons. I currently love everything about the product.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best in the Business
It's an easy-to-use platform to request and collect reviews from customers. I especially like the user-friendly interface and appreciate how easy it is for businesses to manage their reviews and respond promptly to customer feedback.
Pros
I love the dashboard and how easy the onboarding process is for my clients. My MSP has many clients in different industries using Birdeye. They all love it and appreciate it.
Cons
Nothing. Everything is really good with this product.
- Industry: Construction
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Birdeye to the Rescue
Birdeye's like that trusty pickup truck that never lets you down. Sure, it might take a minute to figure out all the bells and whistles, but once you do, it's a smooth ride down the digital highway. With chatbots, live chats, customer reviews, we get all that we need. Our company has benefitted greatly when it comes to using Birdeye.
Pros
Birdeye shines when it comes to customer engagement. The chatbot and review generation tools have dramatically enhanced our interaction with customers. Plus, the dashboard offers a clean and organized view of all customer messages, a real plus. There are several pluses we've experienced so far.
Cons
The user interface is not exactly user-friendly, especially at the beginning. It can feel a bit like walking through a new city with no map or guide. However, with a bit of time and patience, you'll learn your way around. In addition, the customer support is Grade A so they helped us.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Why Get Birdeye?
Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result!
Pros
Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish.
Cons
Not all company are perfect but they will try their best to help your company.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Does what is says it does well
Pros
Effective and well run tool to drive online reviews.
Cons
Had a billing issue that has since been resolved.
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Great Job in providing a review solution
Pros
Results and accuracy as well as flexibility
Cons
cost it is expensive and sometimes hard to learn and connect everything
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Handy Tool!
Pros
Ease of use, it is a very simple and handy tool to use for Review Management!
Cons
The setup can be cumbersome but other than that no real complaints.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Had to add another review!
My experience has been excellent! Much more user-friendly than say, Google review.
Pros
Adding another review as my resident's state they love the BirdEye platform.
Cons
None at the moment. Birdeye is great. I'll let you'll know if there's any changes/edits I think may be useful.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Good Experience
Pros
The product selection and the dashboard
Cons
some of the ways to enter the data were not user friendly and i had to reach out to tech support for them to make the changes i needed
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great software, more than pays for itself
Overall good experience, the staff are always helpful and informative
Pros
Allows us to convert conversations to clients easily. Great for getting reviews
Cons
Sometimes it does not transfers clients phone numbers and emails from our CRM system
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Birdeye makes my day easier
It has been great!
Pros
That I can text links to inquiring clients
Cons
That it logs me out everyday and I have to re sign in
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Birdeye is a lifesaver for our team
Pros
Birdeye truly stands out as an exceptional platform! Since switching from another reputation management company, our company has been overwhelmingly satisfied with the unparalleled care and support offered by the remarkable Birdeye Team! The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist. The experience was like night and day compared to our previous reputation management platform.Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our online reviewers. The impact has been tremendous, and we couldn't be happier with the results!
Cons
We do not have any issues so far with Birdeye.
Response from Birdeye
Thank you for your wonderful review!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Birdeye has been great
Overall, very helpful, friendly staff and super user friendly
Pros
I enjoy how user friendly Birdeye is, everything I need for reviews for our company is all in one place.
Cons
I don't like how I don't know every capability in Birdeye, but that's not at fault of Birdeye they have lots of help and seminars.
Response from Birdeye
We appreciate you choosing Birdeye!
- Industry: Industrial Automation
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Frauds
Bad. Unable to close account.
And they lie about the roller over. Never agreed to another 12 months
Pros
None. Would not recommend they are impossible to leave from
Cons
Still trying to charge another year. Supplied my recording re sign up and this was from a year ago.
Did not notify on the roll over and I missed out by a few day.
Would not recommend at all be very careful.
Response from Birdeye
Hi Craig,
I apologize for the experience you have faced! i want to assur eyou that I am here ti help and find a solution for you as soon as possible. Please email me at [email protected] so we can identify your account and resolve this matter promptly.
