User Reviews Overview
About Vagaro
Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client...
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- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Help when you need it most
Pros
User interface is great. Easy to navigate
Cons
There wasn't much of anything I disliked about Vagaro.
Response from Vagaro
Thank you so much for your review! 🌟 We're thrilled to hear that you find Vagaro’s user interface easy to navigate—our goal is to make running your business as smooth as possible.
If there's ever anything you need or ideas to make your experience even better, we’re all ears! Thanks for choosing Vagaro to support your success. 💕
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
My Experience With Vagaro and [sensitive content hidden]
Excellent, great support, would and do recommend to friends and family - as well as others looking for a merchant service provider.
Pros
I like that Vagaro is a great fit for small businesses. The scheduling center is easy to use, the website is pretty straight forward if you are used to navigating websites and customer service is top notch. Not one time have I called in and asked for support did I have to wait on the line for longer than 1 minute. Each person I spoke with was very professional, helpful and helped me get to where I needed to be.
My favorite part about Vagaro is the personal touch they offer. I spoke with a gentleman by the name of [sensitive content hidden], and he went well above and beyond for support. He walked me through everything I needed and then stayed on the phone with me to listen to me rant about The Office. [sensitive content hidden] is excellent at his job and all I have to say is " Happy birthday to [sensitive content hidden] and shutup about the sun...shut up about the sun! Seriously though, He was fantastic and I could not be happier with him and his support!
Cons
I wish there was more flexibility on the website ( MySite ) so I could customize it better. I also wish there was a way for clients to request to double book and the client have the option to approve of it. The free card reader was not working when it was sent to me and a new one had to be issued as well.
Alternatives Considered
Square Point of SaleReasons for Switching to Vagaro
Price and ease of use - I was very happy with customer support the very first time as well.Response from Vagaro
Thank you for sharing your detailed review! We’re thrilled that Vagaro has been a great fit for your business and that our scheduling center, website, and customer service have exceeded your expectations. It’s heartwarming to know that our team has made a positive impact. Personal touches and going the extra mile are what we strive for, and it’s great to see they’ve made a difference for you.
We appreciate your constructive feedback regarding the flexibility of MySite, double booking options, and the initial experience with the card reader. Enhancing customization and functionality is always on our radar, and your input helps us prioritize improvements.
Thank you for recommending Vagaro to others—your support means the world to us. If there’s ever anything else we can do to assist, we’re here for you. 😊
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Beware the inflated reviews and heavy SEO. Vagaro isn't what it seems
Vagaro is absolutely awful. Non-existent tech support couldn't get my booking button up on instagram and google for 4 weeks and counting. Their system is super convoluted and requires a ton of unnecessary steps. You can't just punch in a dollar amount and charge people when you need to do a quick sale. You have to make a customer and add their info. I've had many customers come to me and complain about their online booking system also. I will be taking all my consulting clients off Vagaro
Pros
Vagaro looks great on the surface because they dedicate a tremendous amount of resources to SEO and inflating reviews.
Cons
Unnecessary steps for us and for clinets. Awful support. Non-refundable equipment. Booking integrations doesn't work. List goes on
Alternatives Considered
MangomintReasons for Choosing Vagaro
Because I wanted more data and integrations to properly manage memberships and google analytics metricsSwitched From
PhorestReasons for Switching to Vagaro
because it had better reviews. But apparently these reviews are all inflatedResponse from Vagaro
Thank you for your feedback. Vagaro is a scheduling software designed to help businesses streamline operations, manage memberships/packages, integrate with various tools, and more. Our policy for hardware is nonrefundable, but we are committed to working with you to address the issues you've encountered. Please feel free to contact our 24/7 support team at vagaro.com/pro/contact
Top Vagaro Alternatives
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Great for a small business
Vagaro has been a game-changer for managing my business. It is great for scheduling, payment processing, and client communication so much easier. I love how customizable it is.
Pros
It is great for scheduling, payment processing, and client communication so much easier.
Cons
The con for vagaro is the additional cost for add on services
Alternatives Considered
MassageBookReasons for Switching to Vagaro
I chose vagaro for Ease of use and visibilityResponse from Vagaro
Thank you for sharing your experience! We're glad that Vagaro has been a game-changer for your business. Our software is designed to be à la carte, allowing you to toggle on or off the features that best fit your business needs. This flexibility ensures you only use and pay for what works for you. Let us know if you have any questions about customizing your setup!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great Software for Salons Small and Large
I have used Vagaro for years and it’s an amazing software for running my small business as a hairstylist. I’ve used it in several salons over my 17 years in this industry and it’s always served the purposes I needed it to.
Pros
All of the features that are specific to the beauty industry. Makes running my small business easy when it comes to tracking sales, scheduling, client communications, point of sale, as well as taxes.
Cons
Client communications was a little too much to customize. In some ways I appreciate the customization and in other ways I wish it was a little more simplified.
Response from Vagaro
Thank you for sharing your experience with us! We're happy to hear that Vagaro has been an integral part of your business journey, helping you manage sales, scheduling, client communications, and more. It's gratifying to know that our features are tailored to the beauty industry and make running your small business easier.
We appreciate your feedback on the utilization of client communication. Striking the right balance between flexibility and simplicity is something we're always working on, and your insights are invaluable as we continue to improve. You can always submit your amazing ideas to feedback.vagaro.com.
Thank you for your loyalty and for trusting Vagaro throughout your impressive 17-year career. We're honored to support you and look forward to helping your business thrive for many more years to come!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Vagaro is disappointing
Dissaapointed I switched to Vagaro. I need one thing to work and 3 people still haven't helped me.
Pros
How they help you set up. That's about it
Cons
How of a month of using Vagaro no one has helped me get my cc payments in the app. Customer service tech support is incapable of any help. I feel frustrated no one has helped
Response from Vagaro
Thank you for your feedback. We want to ensure your concerns are addressed as quickly as possible. Please email [email protected] with the subject line: "Attn: CX" so we can escalate your ticket and provide the necessary assistance. Our goal is to resolve this for you promptly.
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
For booking appointments–VAGARO is a safe bet that you can’t really go wrong with
Overall it was a good experience because I was successfully able to schedule an appointment with Vagaro and that was really the whole point of me going onto that platform. I didn’t have any hiccups throughout the process and though it’s not a software that is mind blowing or anything like that, it really doesn’t need to be. Because the reality is less is more and as long as you’ve got the basics down, which they do then you have a good product. From my experience as a customer/client I just need to go on and schedule an appointment to get a service done and I was able to do so and it’s a simple as that, especially in comparison to ones I have used that are not even as advanced, and those can be frustrating. if you think about the task at hand and the times when people usually need to schedule an appointment. They’re doing it often during quick moments they can insert into their busy life of juggling multiple things, i.e 5 minute break at work, sitting on the train ride home,or whenever they can break free from their toddler taking a nap to get that quick personal break for their own self-care or need. People are looking for scheduling their needed appointment to be easy and as quick as possible and that’s basically what it was like to use. My user experience was seamless and I would really have no reason not to recommend to a friend or colleague
Pros
It gets the job done. I used it as a client scheduling an appointment and it might have been early on in the technology so I’m not really sure how it is currently I’m sure it is more advanced, but it was simple enough to use and I was able to visually see the openings to schedule, etc.
Cons
There wasn’t too much that stood out to me necessarily, which I guess in a sense that would be what I like the least. Scheduling an appointment sometimes can be a chore and since there’s nothing really that stands out that I like the least, it would be kind of a good or bad thing. And it’s really because it was just fairly basic. Nothing that wowed me or set it apart from similar platforms.
Response from Vagaro
Thank you for sharing your feedback and experience with us! We're glad to hear that scheduling an appointment was seamless and that the platform served its purpose efficiently. We aim to make booking quick, simple, and hassle-free, especially for people managing busy schedules.
We appreciate your insights and always work to improve while keeping things user-friendly. Thank you again and we hope you continue to enjoy convenient appointment booking whenever you need it!
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great salon app
I’ve been using it for about 10 years and I love it
Pros
Very easy to use to book appointments abs send reminders automatically
Cons
It doesn’t tell you who canceled when they cancel
Response from Vagaro
Thank you for your feedback and for being a loyal user for 10 years! To see who canceled an appointment, you can view the appointment's timeline in Vagaro. This feature provides a detailed history of changes, including cancellations. Let us know if you need help accessing this!
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Vagaro Review
Pros
It is pretty straightforward to use. It's nice to switch calendars between multiple locations.
Cons
I wish there was a way we could edit the customer information after they created a profile. Many times they will sign up with another spa but have a different email address but we cannot change that. I also wish we could have multiple logins instead of having a shared one with having to get a code to login each time.
Response from Vagaro
Thank you for your feedback!
Clients can update their profiles and email addresses when they log into their Vagaro account.
For your business, you can create multiple employee profiles, eliminating the need to share a single login and control their access. If you need help setting this up, feel free to contact our support team—we’re here to assist!
- Industry: Research
- Company size: 201–500 Employees
- Used Weekly for Free Trial
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Review Source
Overall good about Vagaro
Vagaro offers secure payment processing and useful features for appointment scheduling in enterprises. The overall experience was positive because I found the platform easy to use for managing appointments and sending automated reminders.
Pros
Setting up the system and adding employees was relatively easy and straightforward and scheduling appointments was user-friendly. The platform offered automated reminders and email notifications, which helped with client communication.
Cons
There are some technical problems that impacted clients to struggle to interact with the system.
Response from Vagaro
Thank you for your positive feedback! We're glad you found Vagaro user-friendly for setting up your system, adding employees, and scheduling appointments. It's great that the automated reminders and email notifications have enhanced client communication.
We appreciate you bringing up the technical issues that some clients have experienced. Our team is committed to addressing any challenges and ensuring a smooth experience. If you or your clients encounter any difficulties, please don’t hesitate to contact our 24/7 support team at 925-464-1932 ext. 2. We’re here to help and resolve any issues promptly!
We’re happy that Vagaro has been a valuable tool for managing appointments and communication, and we’re excited to continue supporting your success!
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great for Salons
It's really been a great tool. It really does what I need it to do and they are adding to it every day it seems trying to make it better.
Pros
Really like that I can have a different room for each service and it is easy to use
Cons
Don't like that there are not better notifications for waitlist. Don't like how weird it is to find our Merchant details each month. The look of it could just be better somehow.
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Vagaro for Salon/Spas
I've had no negative experiences with Vagaro and I don't see myself switching to another software any time soon.
Pros
Vagaro is very easy to use and has a lot of features that other booking software does not. The online booking software and appointment management is convenient for clients.
Cons
I do think services or products paid for with reward points should also be able to be paid partially with points if clients do not want to use all of their points. Currently it is all or nothing. For instance, if a client has 20 reward points and is purchasing a $40 product, they should be able to split the payment between points and cash. So far, this can only be done by manually removing points from their account.
Alternatives Considered
GlossGeniusReasons for Switching to Vagaro
While Vagaro is slightly more expensive, there are way more features compared to GlossGenius and is a lot simpler to use.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
15 year user!
I've been a Vagaro user for years and it is great.
Pros
I like the way everything is integrated. It easy to work with.
Cons
Sometimes when you do an update you move things that don't need to be moved
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Great Management Software for my Tattoo Studio
Overall, it's great for my tattoo and piercing business. Customer tech support is also very good!
Pros
The ease of use. the software is geared for businesses in the service industry. It's been doing well for my tattoo studio.
Cons
There are some features that I'd like to see implemented in the near future.
Alternatives Considered
Square Point of SaleReasons for Choosing Vagaro
I was looking for a new product that will function the way I need it to. And I did.Switched From
Square Appointments
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Best Place to book your selfcare appointments
Best place for self care appointment scheduling, once a new customer book's an appointment the next time he don't need to worry about anything as all information are stored. Robust for dealing with every thing.
Pros
All in one solutions for selfcare with easy user interface, robust for managing appointments, class, staff, scheduling.
Cons
The landing is little bit slow, with the service offered if there is gif of service even in small size will be great.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Initially Good, then overall decline in application
Initially, it was really good, however, about 6 months ago there was a major upgrade, and the application has declined and seems to have many issues within their marketing campaign, forms, and syncing between locations.
Pros
Initially, we needed to track our customers packages, gift cards, and appointments. Scheduling, reminders and forms for services were also an important feature.
Cons
We are required by our insurance company to have forms for each service and forms have been an issue by not sending out to customers, saying they are filled out when they are not. Additionally, the marketing campaign feature (emails/text) does not provide you with correct data. What they say will be "Announced" does not match what was processed and text messages are sent DAYS after it was announced. Additionally, customers are missing from the email/text campaigns and Vagaro says that to account for any missing customers that would be an "enhancement". Reallyyyyy, what is processed versus delivered/failed do not match and there are missing customers and that is considered an enhancement. Additionally, you have to submit a ticket to determine what happened and if they don't research it with a 7-day window, they respond that they can't research it. We have been going round and round for over 4 months to get these issues resolved. Very disappointed in where this application is going.
Response from Vagaro
Thank you for bringing these concerns to our attention. We've taken note of the issues you've experienced with our service. We appreciate your patience and understanding as we work to resolve these issues. If there's anything specific you'd like us to address or if you have any further concerns, please don't hesitate to reach out to us directly. We're committed to ensuring that your experience with our software meets your expectations.

- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great product
Pros
I love the ease of the program and that it is availbe easily by mobile app.
Cons
Extra fees for text marketing, website builder etc.
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Easy to use
very nice I really like the program. It's easy to use and has most things that you need.
Pros
My clients and myself love the reminders. It's easy to use.
Cons
I wish we could put a person's name in to find a gift certificate. Also, wish we could have another color for personal time off besides brown. but really I guess it doesn't matter that much. the most I don't' care for is the soap notes, it needs to be more professional looking when printed out. the best soap notes program I used was win city soap notes they were very professional looking and easy to use. Printed out very nicely. unfortunate they are not in business any longer. I use clinic Sense which is ok.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The Ultimate Business Companion for Salon Pros
Vagaro has been an absolute game-changer for me and my business. Its accessibility, user-friendliness, top-notch customer support, and valuable tutorials have made it an indispensable tool in my day-to-day operations. Whether you're a seasoned professional or just starting out, I highly recommend giving Vagaro a try – it's a game-changer for anyone in the service industry.
Pros
One of the standout features of Vagaro is its incredible accessibility. Whether I'm at home or on the road, I can effortlessly access my calendar and see my entire schedule at a glance. The platform is super easy to navigate, making it a breeze to set up appointments, manage client information, and handle all aspects of my business. And if ever I do run into a hurdle, their customer service team is there to assist. Vagaro offers an extensive library of tutorials that have been incredibly helpful in mastering the platform. These tutorials cover a wide range of topics and have been like a personal guide, helping me make the most out of Vagaro's features. Another feature I've especially come to appreciate is Vagaro's credit card processing service. It's seamless and efficient, making it an excellent option to collect deposits from new clients. It not only simplifies the payment process but also adds a layer of professionalism to my business. This online booking platform has truly transformed the way I manage my business.
Cons
The functionality of this software and app fit my needs as a salon owner, but if I had to share anything that could be perceived as a negative, it would have to be that the software itself could be aesthetically better and I wish clocking in & out via the app was easier.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Varago software is a great value for the price you pay to obtain it.
The receptionist at our health center is able to navigate effortlessly through the Vagaro CSR interface, while multi-tasking. The clean and intuitive layout is very user friendly for our staff. We are able to gather all a customer details in a few minutes. We can setup accounts quickly in book an appointment in record time. It is impressive how seamlessly a customer and our staff could access the schedule and details of all our wellness staff.Our customers are able to pull up appointments on their phones easily, and I noticed how organized the interface is. The appointment details are neatly displayed, including the date, time, and services, and confirmation of services are instantly sent out without delay. When it comes time to pay, our receptionist can process the transaction smoothly using the integrated payment features of the CSR system. We can offer a printed receipt and an email confirmation, which was a nice touch for my records.Throughout the entire process, I was impressed with the efficiency and accuracy of the Vagaro CSR system. It was clear that the software was designed with both the staff and customers in mind.
Pros
The software is easy to use. It integrates easier with all social media platforms and google calendar, which is critical because so many people use Gmail and google browsers regularly. It's cheaper than Mindbody and they provide everything you need in order to setup a successful health and wellness center especially if you do massages and facials etc. Vagaro allows you to rebook an appointment on the spot from your phone, iPad or desktop, which is super convenient.
Cons
It was really hard to setup the services based on how our packages our billed etc., but the technical support was very helpful. The biggest issue was the compatibility of the payment processing machine. We had a hard time trying to integrate it with our Wi-Fi network and eventually had to change to a hard-wired connection instead of Bluetooth. The trouble shooting took too long and figuring out a solution was too time consuming. But the problem was unique to us, and not one you would normally see doing integrations.
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
So easy to use!
Pros
I love how easy Vagaro is to use. I have been using it for over 6 years now in my studio salon and I absolutely love all of the available features. I also love how easy it is to customize everything for my business and how easy it is to
make changes on the go.
Cons
I don't like that there is not a feature to book particular services on select days but I did submit feedback about that and I received an email that it is being worked on!
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Vagaro Vagaro
Pros
What I like is its simple and distinctive composition.
Cons
Customer support is not responding quickly and this is a problem.
Response from Vagaro
Thank you for sharing your feedback with us! Our dedicated 24/7 support team is always here to assist you via phone, email, or chat. For the fastest response, please don’t hesitate to call us. Visit vagaro.com/pro/contact to get in touch—we’re happy to help!
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Love Vagaro
I’ve used Vagaro for over 4 years. The owner at the previous salon I worked at used it and I decided to use it for my business I opened
Pros
Easy to book appointments and check out clients
Cons
I enjoy Vagaro and the only con I don’t like is the processing fees
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Vagary is great for me business 3 years strong!
I like the app a lot I have a hard time with managing dome things but costumer support is always helpful.
Pros
I love how quick and easy I can set up and get started
Cons
That I can’t set up 1099 as class instructors and some of the pricing set ups are extensive to learn and use.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Huge impact on my business
I wish I would have gotten Vagaro sooner. It has made my business more profitable and easier on me as a sole proprietor.
Pros
Online payments and membership renewals are the most beneficial things for me and have increased my revenue!
Cons
My members without auto renewal do not consistently get emails of membership expiring. I do not know if it is the difference of their online submission versus me checking them out or invoicing them.