--- description: Review of Alchemer Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Alchemer | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Alchemer](/software/90244/surveygizmo) # Alchemer Canonical: https://www.softwareadvice.com.au/software/90244/surveygizmo Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.com.au/software/90244/surveygizmo?page=2) > Alchemer is an online survey software designed to help organizations gather and analyze customer feedback. It is used across various industries such as government, education, non-profit, financial services, food and beverage, retail, software, and hospitality. The platform supports efforts in areas such as customer experience, market research, and employee engagement. The software includes tools for creating surveys and collecting feedback through channels such as websites, apps, and third-party platforms. It incorporates AI technology to analyze text-based feedback and provides dashboards tailored to specific roles within an organization. Workflow automation features are included to streamline responses to customer needs. Alchemer supports business functions such as customer experience management, digital experience optimization, market research, product management, and employee experience programs. It is designed to help organizations create surveys, reach diverse audiences, and analyze feedback efficiently. > > Verdict: Rated **4.5/5** by 319 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 319 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Alchemer - **Location**: Boulder, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 55.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Alchemer pricing is based on your business needs, as follows: Self-Service Survey Software - Collaborator: $55 per user per month, $315 per user per year - Professional: $165 per user per month, $1075 per user per year - Full Access: $275 per user per month, $1895 per user per year Enterprise Feedback Platform - Contact Alchemer for pricing information Voice of the Customer and CX Automation - Contact Alchemer for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian - **Available Countries**: Algeria, Angola, Australia, Benin, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad, China, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Egypt, Equatorial Guinea and 45 more ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Appraisal History - Benchmarking - CRM - Campaign Management - Charting - Collaboration Tools - Commenting/Notes - Communication Management - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Database - Customer Experience Management ## Integrations (28 total) - Asana - Captcha - Domo - Google Analytics 360 - Google Docs - Google Sheets - HubSpot CRM - IBM SPSS Statistics - Mailchimp - Meta for Business - Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller) - Microsoft Power BI - Okta - OneLogin - Paylocity ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Market Research Software](https://www.softwareadvice.com.au/directory/4222/market-research/software) - [Consulting CRM Software](https://www.softwareadvice.com.au/directory/3837/consulting/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) - [Manufacturing CRM Software](https://www.softwareadvice.com.au/directory/3825/manufacturing/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.com.au/software/157864/surveymonkey) — 4.6/5 (10426 reviews) 2. [Jotform](https://www.softwareadvice.com.au/software/433821/jotform) — 4.7/5 (2794 reviews) 3. [QuestionPro](https://www.softwareadvice.com.au/software/153082/questionpro) — 4.8/5 (522 reviews) 4. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5058 reviews) 5. [Microsoft Forms](https://www.softwareadvice.com.au/software/402350/microsoft-forms) — 4.6/5 (320 reviews) ## Reviews ### "Checking all of our boxes: Alchemer for the WIN\!" — 5.0/5 > **Samantha** | *6 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The ability to customize survey questions with various logic and filters makes a significant difference for our specific needs. > > **Cons**: I can't really say that I have any issues with Alchemer. I think sometimes I struggle to remember how to set up reports, but that's not the largest issue. I guess, I'm not super familiar with the customer support processes that are in place, but I'm eager to learn more. :) > > Overall, 10/10. This does the job and has exceeded my expectations as far as range of features goes. ----- ### "Great first experience on Alchemer's intuitive survey platform" — 5.0/5 > **Crystaline** | *29 January 2026* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: The intuitive platform, good value compared to other platforms in the market and the extensive training materials online. > > **Cons**: Would be great to have live support for Singapore / Asia services. Currently we can only rely on the email support which may require a few hours of turnaround time. > > As a researcher, we usually engage market research agencies to run surveys for us. When it comes to in-house research, we tend to struggle with the easily available online platforms like Typeform or MS forms which do not provide good routing capabilities to meet our needs. After exploring a few self-serve survey platforms, Alchemer stood out with its intuitive platform where I can get hands on really quickly and their email customer service is able to respond clearly on the support that I need too. ----- ### "Great and inexpensive way to conduct online surveys" — 5.0/5 > **Stephen** | *3 April 2026* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Alchemer provides an online survey platform that has all of the functionality you need at a much lower price point than its competitors. It is flexible and intuitive to use. It also allows you to suspend your account without deleting your old surveys. > > **Cons**: There is not a lot I do not like about Alchemer. I was thinking about using the translation feature for a survey and increased my subscription level, but then realized that I did not need that feature and could go back to Collaborator. > > Overall it has been very positive. It gives me what I need without overcharging. I recently restarted the service and had to call customer support to get it going, but that was still relatively painless. ----- ### "Good survey option but lacks more advanced options" — 3.0/5 > **Jakob** | *23 December 2021* | Sports | Recommendation rating: 5.0/10 > > **Pros**: It is easy to create different types of questions and surveys. There are a variety of question types available. The survey creation process works well and is user friendly. > > **Cons**: It is very difficult to get data from Alchemer to another place and have it work reliably. Also, aggregating data from more than one survey to gain a bigger picture is not possible without downloading it all in to Excel. > > Decent, if you want to create one off surveys and have the data live in a silo this product works. If you want to create a larger picture of data across multiple surveys it is very manual and error prone. ----- ### "Impressed enough to recommend" — 5.0/5 > **Seán** | *19 January 2026* | Market Research | Recommendation rating: 10.0/10 > > **Pros**: Alchmer is powerful and value for money. We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients. > > **Cons**: Like other platforms on the market, there is room for improvement in adopting new approaches to question designs that can improve engagement for mobile device surveys and ease of open-text coding for large responses and surveys. > > After testing multiple leading platforms, both those built for large-scale enterprise and smaller niche offerings, we settled on Alchmere because it offered the right amount of power without overloading users, respondents, or governance. ----- Page: 1 / 14\ Next: [Next page](https://www.softwareadvice.com.au/software/90244/surveygizmo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/90244/surveygizmo) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data