User Reviews Overview
About Alchemer
Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and...
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- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
The perfect solution to collect data and improve customer satisfaction
The platform is very easy to use and has allowed me to create custom surveys and forms without having any advanced technical knowledge.
Pros
What I liked the most is the flexibility and ease of use of the platform because I was able to create custom surveys and forms with a wide variety of question options, layouts, and formats without having to worry about technical complexity. In addition, the platform allows me to distribute my surveys through multiple channels, such as email, social networks and WhatsApp, which has allowed me to reach a wider audience.
Cons
The cost of the platform is somewhat high, although it is justified by the quality of the product. Also, some of the custom reports and advanced analytics tools cost extra, which I didn't like.
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
SurveyGizmo vs Qualtrics
Pros
Super easy to use and navigate. Love the design features.
Cons
Certain functionality is difficult like using translation and survey navigation features.
Alternatives Considered
XM for Strategy & ResearchReasons for Switching to Alchemer
It is much easier to use. Qualtrics analytic tool is also very slow moving.
- Industry: Sports
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Good survey option but lacks more advanced options
Decent, if you want to create one off surveys and have the data live in a silo this product works. If you want to create a larger picture of data across multiple surveys it is very manual and error prone.
Pros
It is easy to create different types of questions and surveys. There are a variety of question types available. The survey creation process works well and is user friendly.
Cons
It is very difficult to get data from Alchemer to another place and have it work reliably. Also, aggregating data from more than one survey to gain a bigger picture is not possible without downloading it all in to Excel.
Top Alchemer Alternatives
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Strong market research tool
Alchemer allows us to tailor our advertising efforts by identifying distinct audience segments and crafting personalized messages. We can then measure the impact of these campaigns by assessing brand awareness, attitudes, and post-campaign customer satisfaction.
Pros
Alchemer is a versatile platform that empowers market research and customer experience management, offering features from creating personalized, visually engaging surveys to conducting comprehensive data analysis.
Cons
There is nothing negative to point out about this platform.
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Alchemer Has Been a Great Polling and Survey Tool
Pros
The capabilities of this poll and survey tool are incredible.
I am impressed by the ease of use of this survey solution.
Cons
Alchemer has been functioning so efficient.
No issues about Alchemer.
- Industry: Research
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Alchemer: An Easy to Use Soution for Conducting Surveys
Pros
For accurate surveying, we always rely on Alchemer because it has proved to be a dependable solution.
Alchemer is easy to use.
Cons
I have seen any problem with Alchemer since I started using the software.
Alchemer is so amazing.
- Industry: Machinery
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Alchemer Is a Great Tool for Conducting Online Surveys
Pros
When it comes to conducting online surveys, Alchemer is the most reliable solution.
I am impressed by the reliability of Alchemer.
Cons
I do not have dislikes about Alchemer.
Alchemer is so impressive.
- Industry: Research
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
The Best Survey Solution For Business
Pros
I like the poling and survey features
It makes it easy to better customer experience by collecting feedback.
It is the best for conducting market research
Cons
With Alchemer, there hasn't been a reason to complain.
- Industry: Market Research
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Build amazing surveys with such an easy tool!
Pros
The simplicity of building surveys is amazing. The interface is user-friendly, and it's not hard to learn.
Cons
I wish they had panel management. From the market research perspective, it's valuable to have a survey builder and a database to store participants' info, track their participation, etc.

- Industry: Publishing
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
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Review Source
Use if you can afford it
Pros
I had been using this product since it was called Survey Gizmo and absolutely loved everything about it. It was easy to create surveys, there were more and more options when creating question types, and the reports were given with great, colorful graphs. But soon after the name change, the cost skyrocketed to the point where my prior company had to drop it and use inferior, free or low-cost products.
Cons
I only didn't like that it ended up costing so much that I couldn't use it anymore.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A simple but effective data gathering tool
Impressed by the useability, features, stability and pricing
Pros
Ease of use, quick learning curve, reliable platform
Cons
Data import/merge slow, support team sometimes slow to respond
Reasons for Choosing Alchemer
Mainly price drivenSwitched From
XM for Strategy & ResearchReasons for Switching to Alchemer
Price, features, ease of use- Industry: Market Research
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Alchemer makes survey building quick and efficient!
So far my overall experience has been very positive, especially because of the customer support!
Pros
I like all of the features that are offered like the variety of question types and the ways to filter your data during the analysis portion of the process.
Cons
Sometimes I run into technical issues or face glitches, but customer support is always available and they are very willing to help me sort out my problem.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Trusty Program
Overall Alchemer is a trusted service in our company. It is vital to our day to day and hosts many of our surveys across the company. There are very few rollouts of new features, but that works for us to prevent relearning an existing service.
Pros
I appreciate that this program stays the same-- I'm not averse to change, but it's just nice to know that something that is already reliable and easy to use stays that way and is not made overly difficult. The customizing of the questions and the actual survey works for me and my business.
Cons
Customer service leaves something to be desired. I needed to purchase responses for a study and their team was super difficult to get ahold of. Next time, I'd likely outsource this service to another company and just use Alchemer to host the survey.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Easy UI, Great simple analytics
Pros
There's no learning curve to creating a survey - UI is intuitive and for 90% of our company's survey needs the question type functionality and logic meet our needs. Very easy to pull reports - Alchemer autogenerates charts, graphs, and word clouds, and has built-in filter logic. Often, our reports can be directly pulled from Alchemer itself without additional analysis in excel.
Cons
A lot of our survey needs are around spatial data, so we often need to pair alchemer with a mapping tool as there is no way to easily ask survey takers to provide spatial/map data. Adding images to question options is not very intuitive, and images need to be edited outside of Alchemer to make sure they display correctly.

- Industry: Marketing & Advertising
- Company size: Self Employed
- Used for 2+ years
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Review Source
Great for deploying the deep dive survey strategy created by [SENSITIVE CONTENT HIDDEN]
I use survey gizmo to execute [SENSITIVE CONTENT HIDDEN] deep dive survey strategy. It helps me do exactly that quickly, and easily. My over all experience has been a good one.
Pros
What I like most about Survey Gizmo is it allows you to set up the exact type of survey you need, no matter how simple or complex. Then you can export the data you extracted exactly as you want it. This allows me to use SurveyGizmo to deploy the deep dive survey strategy, collect answers from facebook ad traffic, and export the data to excel in the proper format to run analysis on it.
Cons
I honestly, don't have too many complaints about this software. The only thing I believe they could do better is add more templates. It's a pretty solid platform.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
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Review Source
Excellent Tool for Ongoing Customer Feedback for SAAS
We try to make sure all initiatives at Unbounce are customer driven, so we need ways to keep tabs on customer feedback, and continually assess customer satisfaction.
I initially adopted Survey Gizmo to send a one-off survey to our customers. They survey & reports were easy to set up and their support team was absolutely phenomenal (so much so, they've become a *huge* inspiration for the way we run our support team at Unbounce. They set a hiiiiiiigh bar!).
The surveys we run through Survey Gizmo helps us inform our product team of product requests and UX issues, it helps our customer success team know what kinds of content we should create and how we can better support our customers, and it helps give visibility into the various KPIs we use to evaluate our team's performance.
We now have several surveys that are emailed to our customers at certain milestones in their lifecycle, and the feedback we get from them is absolutely critical.
Pros
Easy to use visual survey builder
PHENOMENAL customer support
Great integrations with 3rd party tools (Google Spreadsheets, email notifications etc.)
Cons
When trying to edit multiple survey fields in succession, there is some animation this slows things down a bit. It's certainly no deal breaker, but I feel like I need to add a con of some sort.

- Industry: Research
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Good for creating surveys
Offers a free trial with full features present in the purchased version for 30 days
Pros
Allows the users to bulk-edit the survey, and while they can also create customized surveys for the targeted respondents. The researcher can also create question-based display logic.
Cons
The software sometimes freezes and stops working when creating and sending surveys.
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Great tool with excellent UI, but can improve on servicing
Overall, Alchemer is an excellent tool for creating surveys, gathering data, and visualizing/analyzing results. It is very intuitive/easy to use. However, customer support can be improved
Pros
What I like most about Alchemer is that it is highly customizable and very easy to use/navigate. It has options for different types of questions which you can easily switch to and from. Aside from these, it is very easy to extract data as the tool also helps visualize data gathered with different types of charts and consolidation methods available.
Cons
What I like least about this software, though, is that their servicing team seems to lack in proactiveness to help and guide clients in building more spot-on surveys. I think this is an essential aspect, which Alchemer should focus on by gathering feedback from clients, offering help, and communicating for any value-add requests/studies they can share.
- Industry: Government Administration
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Great product but very unstable
Pros
Simple to use and relatively easy to administer
Cons
Support is good but their product is buggy. For example they accidentally shut down our accounts for 45 minutes in the middle of the work day which impacted all users. They also are constantly changing the product which often leads to bugs in the product or worse data loss.

- Industry: Banking
- Company size: 201–500 Employees
- Used Monthly for 6-12 months
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Review Source
Effective tool for minimizing risks and avoiding from extra costs
SurveyGizmo is time, money and energy saver. I can’t imagine our company without Surveygizmo. We do more with less employees thanks to SurveyGizmo.
Pros
Sometimes companies need to focus to a specific region or specific target group of people and learn their need in order to make right desicion and create right marketing campaigns. But for such targeting and research companies need many employees and budget. Comparing future revenue and current costs it is not profitable and affordable for companies. To avoid from such costs SurveyGizmo offers rich variety of services. SurveyGizmo not only collects data but also gives companies comprehensive analysis in order to make smart decisions. My company also uses SurveyGizmo and thanks to it almost all marketing campaigns of our company ended with success.
Cons
Due to human psychology when people feels that they are participating in a survey they tend to answer different than reality and as a result wrong decisions can be made by companies. Therefore SurveyGizmo must use different tools to avoid from such issues.
- Industry: Philanthropy
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Review Source
Not Great if you use Mailchimp or Salesforce
It was recommended to me that I try this APP over survey monkey since we use Salesforce and Mailchimp. To really use the features we need is not cheap but I'm willing to pay for a superior product. Unfortunately, they no longer integrate with Mailchimp because of changes they made and the customer service representative had no idea when they will be able to integrate again. I also accidentally typed in my Salesforce username wrong when setting up the plugin and that username became stuck so I couldn't correct it no matter how many times I tried to save it. The customer service representative couldn't help me on either of these accounts and her best advice was to read things online. Sorry. Not happy. Going to go with another survey service.
Pros
It seems like creating the surveys is easy enough but their integration if you're trying to use things like Salesforce and Mailchimp doesn't seem to be set up smoothly.
Cons
Customer Service representative didn't really seem to have any answers.
Response from Alchemer
We are truly sorry that you did not have a good experience with us and want to thank you for letting us know. We have made some recent changes and it sounds like we need to better train our staff on them. While we no longer have a Mailchimp plugin, it is still possible to integrate with them. We also have plans to make our SalesForce integration smoother. We regret that we have caused you much headache and frustration. Our Support Manager will be contacting you to make things right!
Sincerely - SurveyGizmo
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Excellent software! Very user friendly. Solved all our problems!
Real time feedback and ease of organization of feedback/Lead reporting
Pros
We have a large sales force and this program made obtaining results in real time extremely easy and user friendly. Fields were also customizable so achieving the results we required was effortless. Interface was easy to navigate!
Cons
I really have not encountered any negatives with this program at all? it's done everything we have asked it to do. Perhaps the only area of possible improvement would be enhanced reporting of the numbers.
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Entertainment and comfort, that's what SurveyGizmo represents.
I have benefited a lot from the use of SurveyGizmo, previously I had many problems because I was totally bored doing a survey, but since I implemented this software in my company, now doing a survey is much simpler and more entertaining.
Pros
What I like most about SurveyGizmo is the interface, I've never really felt so comfortable doing a questionnaire, this platform has provided me with excellent comfort and attention so I can continue to conduct surveys on it.
Cons
I do not like the prices of SurveGizmo, this factor does not really affect so much, and it's not that interesting, but I would like the rates stipulated in the SurveyGizmo plans to be more accessible to a public with low prices.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Pretty simple survey software
Pros
Adding customer lists is simple. Software does a good job of kicking out email lists that have previously unsubscribed.
Cons
It can be a little confusing figuring out how to build survey at first. Have hard time remembering where to edit text.
- Used Daily for 1+ year
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Review Source
Excellent affordable alternative to Qualtrics or other sophisticated survey software.
Pros
HIPAA Compliant.
Offers skip logic, integration with lots of different options (google sheets, salesforce, etc). I would love to see a direct ability to pipe from SG database. Then you could analyze directly from MS Excel.
Also, lots of different question options.
Cons
Customer Service can lag. No phone # to call into when you have an issue with the software functioning properly.