User Reviews Overview

About XM for Employee Experience

Qualtrics EmployeeXM is a human resource (HR) management solution that helps small to large enterprises collect feedback from employees using surveys. The centralized platform lets administrators grant access to specific users,...

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Feature ratings

Value for Money
4.2
Functionality
4.5
Ease of Use
4.3
Customer Support
4.3

Browse XM for Employee Experience Reviews

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Amy
Amy
  • Industry: Higher Education
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 03/10/2018

The only survey builder I will use-- easy and trustworthy

Overall, I highly recommend Qualtrics to people who do not consider themselves to be "tech-savvy," but yet need to create and distribute surveys/ questionnaires for research and service purposes. I find other software designs lack the ease of use, but also lacks the simple yet professional design that Qualtric provides. Users are more likely to feel comfortable inputting information if the website looks professional.

Pros

Qualtrics is extremely simple to use for people of various levels of digital literacy. I have never been given a reason to doubt that a survey will work properly and efficiently. My favorite part of Qualtrics is the privacy it offers to users and survey creators. For research purposes, it can be extremely probleatic to know the personal identity of a survey taker. Additionally, when entering sensitive information, users need to trust the software they are using. The privacy and security measures taken by Qualtircs are of uptmost importance to me.

Cons

I have had trouble contacting customer service in the past. I contacted customer service with a question about using the software, not a complaint or problem. I contacted them via email and waited over two weeks for a reply. For a software company, I expected them to be more efficient with replying to customer questions.

Morini
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

4
Reviewed on 18/12/2024

Get Real Feedback in Time

Pros

Supports interaction and engagement of employee and HR
Helps in feedback collection
Has feedback analytic and reporting capabilities

Cons

The tool is expensive for small organizations.

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used for 1+ year
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
3
Customer Support
2

3
Reviewed on 12/09/2018

Great for large company employee feedback

Not for a smaller org but great option for large scale employee feedback collection.

Pros

Great for large scale employee feedback but overkill for smaller orgs.

Cons

Customer support is lacking and can be complicated to set up the logic for the surveys.

Top XM for Employee Experience Alternatives

Google Analytics 360

Facebook Business Suite

Nabila
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Functionality
2
Ease of Use
5
Customer Support
0

5
Reviewed on 24/11/2024

Not good for long term

Pros

I liked the surveys and how easy they are to collaborate

Cons

It is not a very good application at all. I hate how it generates reports

Anthony
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 11/05/2024

Qualtrics People Teams Review

Pros

The platform is very useful. Positive feedback from end users.

Cons

There was nothing that disliked about the People Teams platform.

Chloe
Chloe
  • Industry: Research
  • Company size: 10,000+ Employees
  • Used for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 06/02/2020

Amazing! Like Google forms, but a million times better

This will make your business look so much more professional using qualtrics over other survey sites. You can also break down how you see the results after in pictures or exporting it as an excel chart to further analzye.

Pros

My university uses this software for all surveys it sends out. It is so convenient and easy to use but is also customized to my University so every survey sent out from it looks very official.

Cons

I have none! It is a great way to send out surveys.

Melvyn
Melvyn
  • Industry: Insurance
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/03/2018

My experience was excellent

our users love it also

Pros

One important think to us is the UI, and Qualtrics has a great ease of use for all of the users. We enjoy it.

Cons

The one thing I like least is there are so many options sometimes I miss out on great features and functions.

Jason
Jason
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 01/04/2018

Qualtrics 360 Empowers Employers to Effectuate Improved Morale Among Employees

Qualtrics 360 can be used by HR, of course; however, it as tons of utility in MBA cohorts and other programs where group work is crucial to the learning experience. When individuals attain feedback from their peers with whom they closely work, they can each make positive change for the betterment of the entire group.

Pros

Qualtrics 360 is an extra layer to an already fantastic product (Research Core by Qualtrics). Qualtrics 360 enables a company to quickly take the pulse of their workforce. Employees can assess their own skills and then receive feedback from their immediate team or others in their company with whom they frequently interact.

Cons

I think the hardest part about using this product is managing the relationships between all the respondents. It seems like it should be straight forward to determine who would manage who or who can see what reports, but I found I had to think about it backwards a little bit to get it right. Perhaps it's how the terminology used, or how they word it.

Bobbi
Bobbi
  • Industry: Research
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 03/06/2021

Qualtrics EmployeeXM is great for gathering data

Qualtrics Employee XM is a great tool for collecting a variety of data.

Pros

We use Qualtrics EmployeeXM for its survey features, which allows us to effectively gather data from a variety of end users. It makes our lives much easier in data collection.

Cons

My least favorite part of Qualtrics Employee XM was the learning curve that had to be overcome when first starting to use it. It's not always intuitive.

Emily
Emily
  • Industry: Human Resources
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
5

5
Reviewed on 25/06/2018

Always Helpful Customer Service Calls

Easy data collection, lots of survey questionnaire functionality

Pros

Whenever I call customer service, I get a knowledgeable rep *quickly* on the phone who solves my issues. They are all very well-trained and well-versed in the platform.

Cons

I wish it was a tad more user friendly, and the reporting out of it is not sufficient for my organizations needs, so we end up exporting the data, running our own crosstabs and filters, and creating out own graphs for reports.

Kaitlin
  • Industry: Religious Institutions
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 09/03/2021

Versatile Product

Overall, I love using this product! It was easy to implement and quickly learn but with time, I was able to expand my skills and create even more complex surveys to fulfill every single function I desired. I have felt confident coming to presentations on our progress after using this product because I have actual data to back up our claims in an easy to digest manner.

Pros

We love using Qualtrics to gather and organize all sorts of data from the people that we work with. We are able to see our progress and shortcomings by the data that is easily gathered and displayed. I feel like it was very easy to set up Qualtrics surveys at first glance, but the more time that I spend with the product, the more pleased I am with the number of options and complexity of the product. I love that even though there were all of these options, it still felt VERY easy to create a simple survey with a quick glance at the survey builder.

Cons

Sometimes it is difficult to adapt the survey over time. When one option was changed, it then changed all previous answers to match the new option. This made it difficult to decipher certain data. I guess that we could have created a new copy of the survey each time we made a change but that just seemed like a hassle. I wish that we could have kept the previous information with the previous data that we gathered rather than the data being altered because we changed something down the road. I also wish that there was a way to lock down the answers that we were given so that it was HIPPA compliant, but instead we can't intake any sensitive health information.

Hasin
  • Industry: Design
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/12/2016

The Best Survey Design Software!

Qualtrics is by far the best survey design software out there, especially for advanced users that possess knowledge of HTML, CSS, JS. Highly recommended and the uses cases are limitless.

Pros

It's simplicity!

Cons

The menu groupings are not always clear.

Amy
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 04/11/2021

Qualtrics- very good product

Works very well with repetitive ballots, just change names/dates.

Pros

We use Qualtrics for a variety of surveys and department "voting" on proposals. The help feature is well made.

Cons

No negatives...we've used for years and really like it.

Madison
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
4
Customer Support
0

4
Reviewed on 12/05/2022

Good Employee Survey Tool

Pros

As an HR Leader, we use Qualtrics to pulse check our employees often. I like the ease of creating and using surveys through this platform. Customizing is simple and user experience is solid.

Cons

I don't like the difficulty with adding additional editors to a survey (unsure if this is because we don't pay extra for this or if it's just not possible). Additionally, I do not like how the responses for qualitative data are reviewed post-survey.

Alternatives Considered

Google Analytics 360
Noah
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 01/09/2017

Excellent, mostly because of customer service

Pros

Once you get the hang of it, it's easy to use. I do like the variety of different formats for displaying data- however, it would be really great if you could add a fully customizable table option. Sometimes I want to display data in a certain way but there is not a preset table that will allow me to do so.

Cons

My one really big gripe is that it is really tough to format reports- I would recommend adding guidelines so text boxes and shapes can snap to a grid and everything will be easier to align. Similar to adobe illustrator. I have to manually go through the report and adjust each object and eyeball to see whether or not everything is properly aligned- it's a real pain. I would think adding guidelines in the report section would be relatively easy from a programming standpoint as well.

Also, not sure whether or not this is really your fault, but we have been having a lot of issues with evaluators receiving the automated messages that get sent to them. They might just be getting sent to the spam folder in their email, not sure how this would necessarily be fixable in the future.

Jennifer
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/09/2017

I work in research and Qualtrics has been a phenomenal help and asset. It's fairly easy to use...

Easy survey design and costumer service

Pros

The customer service is by far the best I've seen. I like that I can call the customer service reps on the weekend.

Cons

It's on the expensive side, therefore nonprofits may use its competitors (like surveymonkey) because of price. There should be ways to make it more affordable.

Amanda
  • Industry: Industrial Automation
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
4
Customer Support
0

5
Reviewed on 23/01/2019

Effective

Pros

Easy options to build employee engagement and other internal pulse surveys. Employee metadata is easily mass uploaded and they walk you through step by step with an engineer.

Cons

Some customizations require some direction - not always intuitive.

Mark
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/06/2017

Qualtrics is easy to learn and easy to use while offering many sophisticated possibilities.

A dynamic, mobile friendly, questionnaire design, allowing to add deep-dive questions when necessary, and allowing to minimize survey-duration and complexity for participants where possible. This helps to increase response rates.

Pros

Easy to learn, easy to design and modify, even with complex questionnaires.
I like best the dynamic design that adapt to participants answers. E.g.g the piping (or routing) of participants selections to follow-up questions, etc.

suneetha
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/09/2017

Its a very nice experience

Rolling out survey and integrating the results with salesforce

Pros

good support. We get good support and support team is extremely knowledgeable and very helpful and friendly.

Cons

good support but it can be extended to India as well. Currently we have to wait for long time to get the issue addressed

Jacqui
  • Industry: Pharmaceuticals
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 28/07/2017

Great tool for sending surveys. Easy to use and navigate.

An easy way to compile survey results.

Pros

Surveys I send need to be compiled with certain pieces of data. The tool option is great and very easy to change the look of reports.

Cons

It can be glitchy at times and find that I need to refresh the account. Closing surveys manually can say pending for a long period of time.

Lexi
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 08/05/2017

I had some of the vocab, but not all--tech person understood me nonetheless.

I create surveys and forms using it.

Pros

I was Qualtrics Administrator at my last school; so excited to have it finally come to my new school.

Cons

Sometimes it can be complicated to use due to all the functionality, but if one is persistent, he or she can design a survey as desired.

Syrine
  • Industry: Higher Education
  • Company size: 5,001–10,000 Employees
  • Used for 1-5 months
  • Review Source
Value for Money
0
Functionality
5
Ease of Use
5
Customer Support
0

5
Reviewed on 09/12/2018

Up and coming need for all businesses

Pros

This software is the up and coming need for all businesses. It simplifies the process of helping leaders understand employee engagement as it evolves. As employers seek to understand what makes employees stay and leave a company, this tool will certainly benefit them.

Cons

I don't have any cons about this software.

Stanley
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 26/09/2018

N/A

Pros

I love the ease of use, I was able to create my 1st survey within minutes of logging in the 1st time without training and only the aid of a video from youtube.

Cons

The skip logic feature could be a bit more advance. and also the ability for users to work on more than one 1 survey at a time.

Jim
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 09/11/2016

Best All Around Product

Easy for customers to use with powerful analytics. Visually pleasing without a lot of clutter. Nice all around product.

Channing
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 03/10/2017

Greta customer service!

Pros

The customer service was spectacular. They were helpful, clear, and thorough. They met me where I was in terms of knowledge of product.

75 reviews