SPS Commerce Reviews

Pros

I love how user friendly the software is! It was a seamless transition with lots of resources and tools. Customer service is ALWAYS super friendly AND helpful, which is hard to come by these days!

Cons

When I click on a new PO I'd like to be able to toggle from tab to tab however the page changes entirely so sometimes I have to go back and forth too much.. Other than that I love it!

Pros

Integrates very well with WMS system. Very seamless.

Cons

If a transaction doesn't get sent to our WMS system there is no way for us to have the file resent. We need to contact support. Support however is very quick to respond. Seems like an unnecessary step.

Pros

It creates visibility and the tech support team is helpful.

Cons

Lack of integrity from the sales team. We were sold on a flat rate contract set to align with a vendor partnership compliance date. Even though the contract date was a month early (SPS Commerce set the deadline to "lock in" the flat rate to a full month before the implementation date with the major Vendor Partner), the sales rep indicated we would see early implementation of order delivery by signing up. When the compliance implementation date was delayed by the vendor partner, the sales team refused to push the start date or offer any delay in the new heavy fees that are triple the old rate. To date, we are paying another fulfillment company for processing this vendor partners orders, while also paying SPS Commerce triple what our previous months average was to not process them. Not the makings for a win-win partnership.

Pros

It's the industry standard and so many of our customers use it. The improved Webform Fulfillment is user friendly and intuitive. The chat feature is helpful.

Cons

Not all our customers use SPS and it does not integrate with QuickBooks Online. Sometimes the sales and implementation teams use jargon I can't follow.

Pros

It works properly and our users are able to master it quickly. The UI is logically laid out and easily navigable.

Cons

It is a cloud service with the typical reliability and security concerns associated with such a deployment. I know when Amazon Web Services are down, so is SPS Commerce and, perforce, so are we.

Pros

Easy to customize. Easy to track down issues. Works well with AS2 connections. Easy to resend documents and changes INVOICE documents. The managed EDI services help our small company not have to worry so much about checking the documents are sent.

Cons

Over the years the software has had it's ups and downs but is now a very stable product. One CON is not being able to modify ASNs.

Alternatives Considered

TrueCommerce EDI Solutions

Reasons for Switching to SPS Commerce

Data Masons integration to AX was more in line with our companies philosophy of not installing 3rd party add-ons unless absolutely necessary. Data Mason uses SQL views to retrieve data from AX and uses ports to send data back and forth.

Pros

If you want a complete hands off and do not onboard new relationships then sure, they will be fine.

Cons

Their support is slow, their error handling is misleading, they have monopolized certain companies so you HAVE to test with SPS though you use other EDI providers. It is just a bad model for a customer and for anyone with some knowledge and understanding of EDI will find it frustrating beyond beleif .

Alternatives Considered

TrueCommerce EDI Solutions

Reasons for Switching to SPS Commerce

We didn't, we are forced to use them to test certain partners.

Pros

We used SPS Commerce mainly for testing now, but used it for many years as our main EDI source. It's very user friendly, it was easy to teach the staff.

Cons

Printing can sometimes take longer than expected, especially if you are printing pack by store orders.

Pros

Ease of Use and adaptability to our current set-up. Integration with our Quickbooks Software is awesome. Major time-saver!

Cons

No major cons to speak of. We have been able to correct any "issues" or "concerns" with the help of the help desk.

Pros

The platform is very user friendly. I have very little issue with it and when I do there is always someone there to help.

Cons

Each of my customers has forms, and SPS does not remove irrelevant forms from my choices. Frusterating.

Pros

There is NOTHING good about a company with a 1.2 star BBB rating.

Cons

SPS staff's technical ability is without a doubt the worst in the industry. Nobody you'll speak to is proud of this company, they're all in sales or just needed a job. 12+ weeks to turnaround onboarding a trading partner is horrible. They're entire business model was to buy a big box retailers vendor list and force them on to SPS at the vendor's expense. Extortion? Close if not. Now that isn't working anymore so they're trying new shady tactics. The best thing the whole EDI industry could hope for is this scam go out of business.

Pros

The push of information through MAPADOC to our organization's software works well. When there are issues, help from Customer Service has been readily available.

Cons

One of the biggest issues that seems to plague SPS Commerce Fulfillment is the push of information back across MAPADOC. We do changes in our organization's software as well as having to do them in SPS. This increases the chances of errors. For example, when an invoice is created the information is not propagated from SPS nor our system through MAPADOC so the data has to be entered all over again. The invoice document is created off an existing order so the invoice should have all data entered from that order with the option to make changes if necessary. This would allow us to verify all items prior to sending the invoice. The Quick Entry is wonderful for a single entry order but not practical for extensive orders.
Another issue that we seem to have is when there is error in processing a document. The document is tagged as having errors but there is no further information as to what exactly is the issue. The error is not highlighted on the document. If the error was highlighted it would save time in the correction of the error.

Pros

If you need to connect to a sales channel via EDI, SPS Commerce is going to be one of the most reliable options to do so. SPS is a large organization, and they seem to have experience connecting with any retailer we would want to do business with. This makes the integration process a lot easier.

SPS also has a very responsive technical support team. Any time an issue comes up, we send them an email, and almost always get a response within one business day. The technical team seems to be very knowledgeable.

Cons

The main con is the price. SPS charges a flat per-document fee. When you are receiving large dollar-value orders, this small fee per document doesn't amount to much. However, if you are doing high volume, low dollar-value dropship orders, the fixed fee per document takes out a large percentage of your profit. Depending on the type of business you do, you need to clearly negotiate with SPS to get the pricing that works best for you.

Other than that, the experience with SPS Commerce has been good.

Pros

If you are not an expert at EDI, or even if you are, SPS is a great option because it is very user friendly and saves an enormous amount of time. I always managed the EDI for the company, but it was easy to train other people in our company to use the software as well. The team there is friendly, attentive, and helpful. They pretty much do all the hard things for you.

Cons

There aren't many cons. If I had to call out one, it would be that the 'tips' aren't always very useful, but you can find the answer other ways.

Pros

Nothing. They over complicate and are inefficient in everything they do. I can do an EDI integration with anyone else in about a week. It takes months of pain to get anywhere with these clowns. They force suppliers to pay to go through their testing and certification.

Cons

There is no information given for errors in their software at times so you have to guess what is wrong. Customer support takes at least a day to respond to each question no matter what it is. EDI in general would be in a better place without this company in existence.

Pros

DM's libraries allow for quick deployment of new trading partners or documents.
Scheduler handles most of our EDI interactions, so it is almost completely maintenance-free.

Cons

I can't really think of anything I don't like about the software.

Pros

There is nothing to like. I cannot say one good thing about this company or its offerings. Once it is working it does basically what it should. Do not expect anything more.

Cons

Customer support is slow and clueless. The second level takes forever to respond. These people do not get that a PO not making it to the vendor is an urgent issue and needs to be resolved same day. Thank god we do use integrated, several of our vendors have expressed nightmares implementing integrated XML solution. Two of our vendors had enough, they bought in house EDI solution and replaced SPS. Not one of out 30 or so trading partners like SPS. Reporting is the worst and web site slow. I swear this company is attempting to destroy EDI by replacing it with their own proprietary software, which is horrible.
Do not attempt to implement SPS solution without an independent EDI implementation specialist. When was hired, I spent the first year fixing the implementation and redoing all transaction guidelines. Many opportunities were missed due to lack of on-site knowlege of how EDI works. Misplaced trust was put in SPS to provide EDI knowledge, support and processing.

Pros

Once set-up has been completed correctly the process is smooth. I like that I am able to get notifications of the activities of the POs, Invoices, and ASNs.

Cons

The software is fine, but support needs help. Emailing customer support is a slow process and I don't get same day responses/resolutions. Response from a staff member can take a few days to a week. I typically have to call in to get problems resolved the same day if it's an urgent matter. Error notifications don't provide any details on why documents were rejected. Depending on who is helping with the ticket will depend on the length of time for resolution. I have requested a break down of the EDI flow so I can understand the process better, but have not received additional information and was told there isn't any information on this. Our company has had high turnover and there is no one on staff that has a central understanding of how EDI works.

Pros

Our company started out knowing nothing at all about EDI software. Although there was a learning curve with VP, it was not excessive, and then things becomes intuitive. The time and tediousness VP saves us in terms of order entry and forecast loading is well worth the cost. Integration into our ERP system was easy. The Datamasons technical team has been able to accomplish every customization we have asked for, as well as train us in an area we had no experience in, and they also migrated VP to a new server painlessly and quickly.

Cons

The error messages take some time to learn to understand.

Pros

I've used SPS Commerce for many years and appreciate the dedicated support from our account manager, [sensitive content hidden], and her team. For technical questions, SPS Commerce's support team is quick to respond and help!

Cons

A small area of improvement can be with docs handling large amount of data and them saving properly.

Pros

Navigation could be simplified, however the software is very user friendly.

Cons

There are multiple steps to be taken to accomplish something... for instance, even getting to the fulfillment homepage can be tedious.

Pros

We haven't had chance yet to fully integrate yet so it will be some time before we can comment fully on what we do and don't like re this software. On the webforms startup it was more difficult to use than our previous provider but I think that's a lack f training up front but once this was organised it was better - Point do a better job in this area we should not have to chase

Cons

We haven't had chance yet to fully integrate yet so it will be some time before we can comment fully on what we do and don't like re this software. On the webforms startup it was more difficult to use than our previous provider but I think that's a lack f training up front but once this was organised it was better - Point do a better job in this area we should not have to chase

Pros

Good graphics. Good customer service. Easy to reach customer service.

Cons

It takes us 30 minutes to process a simple order and way too many fields to enter. Costs us too much time and money. Have not received proper training and have strained relationship with our customer due to errors and non-payment from the customer due to the SPS system

Pros

The Hybrid Solution that allows integration and webform . Ability to print out the shipping /ucc 128 label which is a great plus for us.
Ability to check documents either on Webform or in the integration and using of one map format for all Trading Partners is wonderful - making the testing a breeze.
Support team is great - they will try to help you resolve the issue.

Cons

The one map format is great but sometimes the information being used are not what the Trading Partner wants and need to work with Support/Setup Team to fix the issue.

Calling Support sometimes need to wait a while for someone to pick up.

Pros

We had been using a company that was very difficult to deal with and get information from when we had questions. SPS Commerce is very good about answering the phones and having someone that can help with all of our questions. The software is very logical and easy to work with.

Cons

I wish only the fields that the customer requires, would show during input. Or the actual needed items would be marked appropriately. This is done somewhat, but not correctly all the time.