Yonyx Reviews

Pros

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Cons

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Pros

Yonyx organizes, stores, sorts and returns data relevant for a particular context of decision making process easily and smoothly. Has an easy dashboard to work with in data mining techniques which provides the objective information needed to make decisions about project management environment. Generally makes the goal to generating strong association in decision making possible at no extra cost.

Cons

Troubleshooting was a major challenge for us. We worked our way through with the help of the support team. Things are going well now.

Pros

That it works most of the time on a daily basis

Cons

That it isn't consistently working well.

Pros

I love the navigation of the system, and how user-friendly the interface is! Yonyx allows simplistic access to the information required on the Sales Flow process of business, and is a major organizational tool for all pertinent information for our company. The display of information is also customizable, making this appearance of the information presented easy to read and navigate for each of our department work flows. It is by far the most manageable, adaptable, and easily operated system I have worked with for Call Flow purposes.

Cons

The only thing I do wish that was available on Yonyx would be an outline or Table of Contents on the left side of the platform, which would allow easy and immediate access into different work flows without having to start over from the beginning and would allow access to direct links into the correct "step" of where one may need to be at any given time. I think that would make the interface incomparable in the market of systems alike.

Pros

the multiple features that allow me to configure the scripts exactly how i imagine them and expect them

Cons

the number of steps taken to complete an action. complexity of setting something up

Pros

I love that it is a central place where I can review my scripts and the scripts for other departments.

Cons

It is not linked to our phone system, so there have been some issues with that.

Pros

Yonyx is very easy to use, we use it every single day and it has helped us tremendously.

Cons

Nothing, so far so good. We love this app.

Pros

I love how user friendly and clear the website is. I like how it throws my name into the script

Cons

There i not much i don't enjoy about Yonyx.

Pros

I love user friendly it is! The way it's broken down by categories is very helpful navigation through multiple scripts.

Cons

I have nothing bad to say about Yonxy. It's a 10/0 for me!

Pros

The simplicity and user friendly website

Cons

Nothing! Yonyx was very easy to use and navigate

Pros

Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.

Cons

A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.

Pros

Having the script right in the CRM to access easily.

Cons

There was an issue in which the script would reload to the beginning whenever I would edit something on an account in Salesforce, but this has since been fixed.

Pros

Yonyx is a friend in deed. I have has enough time with it performing my duties. Very flexible and intuitive. The amazing features are focused on giving quality and consistent outcomes. I have all the love for Yonyx.

Cons

True to their words, Yonyx has delivered flawless assistance. I have not experienced any downside.

Pros

The versatility of this software is one of the most appealing features, as well as it's ease of use.

Cons

Once in a blue moon we might experience connection issues within Yonyx where you can get a frozen screen. This is usually fixed by closing and reopening.

Pros

Easy to use, clear and concise layouts. We use primarily for troubleshooting guides (internally) for our products, and it is an invaluable resource for our reps. The layout is clean and easy to read, and makes it easy to find what the rep needs quickly and easily. The multi-level layout is perfect for helping our newer reps walk through certain situations that are new to them, without our customers hearing any lack of confidence in the answers they're receiving.

Cons

So far, we have not found any reason to complain! Very much enjoy it. I do not participate in the creation of our pages, so I cannot speak to that, but as a user, I've found it perfect for our needs.

Pros

I love their support's accessibility to answer questions. They are super knowledgeable, and are incredibly responsive.

Cons

I I don't like our inability to connect the survey results to the individual "calls" that are created in our CRM.

Pros

Easy to use and it is used friendly, best customer service , Worth for every penny

Cons

Sometimes it lag little bit due to heavy traffic but it comes to normal in sometime

Pros

What I like about the software is that the scripting stays the same for most of the calls that we receive.

Cons

There few con's that I have. I think the one thing that comes to mind is that on certain leads the script is not always there. But is is easy to find using the menu button.

Pros

The guidance that it gives and how prompt it is

Cons

Nothing in particular i think it's great

Pros

Yonyx is very user friendly and the data it provides is extremely useful as well.

Cons

Speed in which it loads, can be very slow at times

Pros

Yonyx is a great app that I use every day. It helps me have a fluent conversation and has changed the way I speak with leads at my workplace. integration is vital and Yonyx is completely compatible.

Cons

User interface is the only thing that comes to mind. Design is important for a user like me. When it comes to functionality, this is a very productive tool that helps me reach my goals when I'm with a client on the line.

Pros

These are my personal opinions and do not reflect the views of my employer. I think it is a great software for easy flow though scripts.

Cons

Pretty good all around on my end. No real Cons.

Pros

Less clutter on my desk since we ditched paper scripts. Also much more intuitive that it takes you to the place in the script that comes next. Much easier to navigate, absolutely love it!

Cons

Honestly Yonyx has improved the day to day work flow very much and the only recommendation I can think of is integrating Yonyx with the website we use for our company. Besides that, it's awesome to use!

Pros

its a life saver all the info i need right at my finger tips

Cons

there really isn't anything I don't like about yonyx

Pros

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge. They offer best strategies and can help you tailor your experience to your business needs.

Beyond that, the tool itself is very comprehensive, it is generally very responsive and reliable.

We use it for the creation and management of internal troubleshooting guides, but the use cases are many, it's just up to your imagination!