Compulink Healthcare Solutions Reviews

Pros

We started with Compulink Healthcare Solutions from the time we opened for business in January 2016 (no integration from another software), and spent a tremendous amount of time researching available options beforehand. None of the other software programs offered the features and power well suited for small and large companies. We wanted software that would be efficient and extensive, but also grow with the business. From 1 provider to many, the software has delivered in every area. Customer support is always wonderful and timely, and there are always ongoing improvements that make our job easier. Billing is a snap, reporting is thorough, and everyone at Compulink is open to hearing user feedback.

Cons

There is a bit of a learning curve, but there would be with any new software. Difficulties with updates sometimes come up, but they have been short-lived and customer service has been amazing.

Alternatives Considered

TherapyNotes, LLC and TheraManager DocuTrac

Reasons for Switching to Compulink Healthcare Solutions

None of the other software programs were as extensive, flexible, or well priced while allowing for growth.

Pros

Compulink has been a great addition to our practice. The transition team was exceptional and the training incredible as they helped make the process as smooth as possible and continue to help us learn how to better utilize the software. There is so much flexibility with the software in the set-up to make the program work best for our office--picking the right EHR exam format for different types of office visits, the scheduling capabilities. In addition to one-on-one training, the training videos and the help section on the software make it easy to solve any issues that occur.

Cons

As with any transition, there are glitches but we fully expected these to happen and Compulink helped us fix these issues as quick as possible.

Alternatives Considered

Crystal Practice Management and RevolutionEHR

Reasons for Choosing Compulink Healthcare Solutions

No longer making updates to Practice Director.

Switched From

Practice Director EHR

Reasons for Switching to Compulink Healthcare Solutions

We liked features of Compulink's software best, the price was competitive, and we felt comfortable with the people at Compulink.

Pros

notes are easy to write. Most my documentation takes about 3 minutes per patient to write up.
When features work, they sometimes work well (albeit often glitchy, often broken)
Finished product (therapy note as a pdf) looks fantastic.
Since we now get paid electronically, we get paid faster.

Cons

-glitchy. Often produces ridiculous errors. Not at all intuitive. To learn how to use the software, you essentially have to get used to all their glitches, so you eventually learn how to avoid them. Dont waste time asking them to fix them, either.
- "Running Diagnostics" is an impractical pain, and a fool's endeavor, as it is yet to actually do anything. I would be pleased if I never ever heard that again from someone at Compulink, ever again. I'll not hold my breath waiting for it to work. I would ballpark that we're currently at 0/50 in this endeavor.

- Insurance verification in a program called Psych Advantage (which we could pretty easily argue should aptly be called Psych Dis-advantage), which actually does not verify the mental health benefits of the insurance is purely ridiculous. There's no way around that other than admitting that you made this program for medical practices and never bothered to actually tailor it to mental health, and that's clear.

-The lack of knowledge and agreement about your own software that you own employees have is disconcerting. I called more than a handful of times about integrating quickbooks ( great example, because their own website says the product does this), yet many of the employees took this as brand new information or denying it outright. A similar thing occurred when their own employees were unaware there was a telehealth built in option.

Alternatives Considered

TherapyNotes, LLC, Veradigm Practice Management, Practice Fusion, OpenEMR and EHR YOUR WAY

Reasons for Switching to Compulink Healthcare Solutions

Cost. And that was foolish.

Pros

The ability to customize for a mobile optometry company - The staff was able to think outside the normal practice setting and adjust the software to fit our mobile needs.

Cons

Insurance Set Up was difficult and our implementation person was not as responsive as I would have liked. Several glitches made things frustrating

Alternatives Considered

Eyefinity EHR

Reasons for Choosing Compulink Healthcare Solutions

Management Plus parent company was having trouble and there was a huge lack of support and the insurance processing was done in India and caused a huge issue.

Switched From

Funding Plus

Reasons for Switching to Compulink Healthcare Solutions

I had worked with it at another practice as a consultant and asked the [SENSITIVE CONTENT HIDDEN] to take a look because of the value.

Pros

Our favorite part about using Compulink is the outstanding level of support from every level of the company. For every question you may have, there are Help resources, and for everything that isn't covered in the thorough documentation, knowledgeable and patient staff are a phone call away to address your issues.

Cons

The only issues coming to mind were around the trouble our practice had with hosting the Compulink server ourselves- since moving to their Cloud Hosted, AWS solution, we have had so few problems(that were addressed in such a timely fashion) that it is hardly worth mentioning!

Alternatives Considered

MaximEyes, Uprise and Crystal Practice Management

Reasons for Switching to Compulink Healthcare Solutions

While there are countless supporting factors, the more critical details are that Compulink offered the most confidence in supporting both customizations and proprietary reporting and is well known in our network of providers.

Pros

The support team is amazing!!!!!!!!! Physician schedules can be as intricate as you need. Images easily stored in the medical record. Financial reports have good flexibility.

Cons

The web registration is very unfriendly for patients and the practice alike. We are unable to access the information other than importing. Maintaining the tables is cumbersome, not friendly, would like to hide unnecessary stuff or remove. Would like to remove or hide schedule templates we no longer use, cannot because is tied to previous schedules. Would like to return to having schedules that are applied be able to replace what is there, very time consuming to have to delete one by one. Changes made to schedules do not show up unless you close the cloud and re-log in. sorting items in tables is difficult and must be exported , sorted in excel and then re-imported. Would like a patient portal with useful functionality, access to prescriptions, etc.

Alternatives Considered

NextGen Office and Eyefinity EHR

Reasons for Choosing Compulink Healthcare Solutions

Integrated EHR and point of sale

Switched From

MedInformatix

Reasons for Switching to Compulink Healthcare Solutions

Flexibility of software, intergrated EHR, PM and optical in one platform.

Pros

Compulink is a customizable solution which makes it fit your practice like you need it to. We have some specialty clinics we do with low vision so we were able to develop our own layouts for our low vision exams.

Cons

When you compare Compulink to other software solutions it is more expensive both in initial investment and then also in maintenance fees.

Alternatives Considered

MaximEyes, Eyefinity EHR, RevolutionEHR and Practice Director EHR

Reasons for Choosing Compulink Healthcare Solutions

We needed a solution that had both an accounting and EHR component.

Reasons for Switching to Compulink Healthcare Solutions

We chose Compulink because it was the most customizable. We needed something we could make fit our style of practice and still have the robust features for accounting and inventory.

Pros

Easy to use for billing, EHR and scheduling. I’ve used other EHR systems and softwares and Compulink is simple to use with many features. It’s can be customized to an extent for the cloud option.

Cons

The software goes through update so far once a year. Usually the updates in improvements are not as noticeable to me as the glitches that result from the updates. A little annoying.

Alternatives Considered

Crystal Practice Management

Reasons for Switching to Compulink Healthcare Solutions

Price point and I had used the system before while working for another optometrist. I was familiar with the product but almost a decade prior.

Pros

I like the customer service. The appointment scheduling is very easy to use and efficient for us. The EHR is pretty easy to use, once we figured out why a couple of the issues were not working. The equipment implementation was a bumpy road, but after fixing a few things, it's working great now. Web Registration is working very well, too.

Cons

I do not think this product is as easy and user-friendly as it could be. I do not feel 100% confident being without my trainer and using all that the program has to offer in the most efficient way possible. The software is also not as appealing to the eye. Additionally, it is inconvenient that for the text messaging Practice Watch, we can only have so many characters before it gets cut off and leaves our patients asking more questions.

Alternatives Considered

DrChrono and Eyefinity OfficeMate

Reasons for Switching to Compulink Healthcare Solutions

We met [SENSITIVE CONTENT] at the FOA conference, and he gave us a great presentation of the system. We also took advantage of a few deals, too, that other companies were not offering.

Pros

Customization ability. Decent optical inventory/product ordering functionality. Responsive customer service. Ledger and billing is generally user friendly. EHR is fairly intuitive with tolerable amount of button clicking.

Cons

Patient scheduling functionality could significantly improve. Certain core coding is not able to be customized. Eyefinity interface was boasted during marketing but very disappointing in terms of actual usability.

Alternatives Considered

MaximEyes, Eyefinity EHR, Crystal Practice Management, RevolutionEHR and ModMed

Reasons for Switching to Compulink Healthcare Solutions

Customization ability, fewer button clicks, cost, familiarity, option for server-based system instead of cloud only, customer service, brand pervasiveness/longevity, aesthetics of screen layout and general appearance

Pros

The ease of navigation and training of the system.

Cons

We would like to build reports on the fly.

Pros

I love that the software developers are frequently upgrading and adding features to their software. Most of the software does not require a lot of training to use; I have to train my new Externs every 3 months to use the software and it only takes 2-3 days to get the hang of it. The "tab" system of organizing the chart seems to be the most elegant way of handling the large amount of data we enter for each patient. Editing and adding specific patient info is nicely done with the new hovering and selecting a desired function. Data integration with our instruments works flawlessly and speeds up our exam times.

Cons

There will always be some issues, but nothing major. I don't like the color scheme the developers decided to use, or I should say lack of color. I find data easier to find if in color coded boxes or better yet; let me choose to highlight something in color. It would be better if I could edit the data in the pop-up defaults and be able to re-order them as I see fit in an easier way; I never remember to leave the software to edit tables for use later. Looking up ICD-10 codes should be easier too, I frequently use a web search to find a code.

Pros

I like their instant messaging system. And their ICD9 conversion to ICD10 was done very well.

Cons

Customer service is EXTREMELY expensive. And they will sometimes NEVER call you back. I'm still waiting for Sangit to call me from a problem I've had since 2015! We have been using them since 2012, everything was set up wrong and we have had constant problems since. We have regretted going with them but are now stuck with them because we've sunk so much money into it. We even had to hire an IT person who is on call for when something goes wrong. Their support is full of people who don't even know how the software works and will tie up your computer trying to figure things out for hours. We dread running their updates because, while they fix some bugs, they implement a whole slew of new ones. We seriously feel like beta testers. They should be paying us because we are the ones figuring out the problems for them. If you complain too much, they will blacklist you and no one will return your calls. And there's no one you can submit formal complaints to. It just falls on dead ears. This is not the way a good company should be run. Their salespersons will tell you anything you want to get you to sign with them. A lot of the initial things we made a point to ask about when meeting with them were nothing like they promised. And when you bring it up to them, they make excuses and say that it's ridiculous for us to expect it to run like that.

Pros

The functionality, flexibility, and extensive nature of the software is impressive to say the least. It
is an affordable option that makes practice management and billing simple. There is a bit of a learning curve, but every person from sales to customer service has gone out of their way to help in all areas needed and to consistently respond to support requests. Training new people on the software has gone well. It is a powerful program that Compulink is consistently working to improve, listening to user feedback. I am relieved we went with Compulink, as we recently had Tsome rather extensive growth. the program has handled our growth without a hiccup and allowed things to continue running smooth. Perfect? No. Worth it? Definitely. Overall, they are highly recommended. There is not one area where Compulink promised and did not deliver. Their staff is professional, the tech support is knowledgeable, and everyone works hard to ensure our success. So thankful for Compulink!

Cons

Learning curve is moderate to heavy depending on experience, but comparable to the powerful nature of the software. Having some minor issues with insurance information no importing from the web registration.

Pros

The ability to customize tabs, their web registration (patients complete online a form -before they come to office- with all their medical history, family history, medications they are taking along with allergies and medical insurance); once the patient arrives at the office, with just 3 clicks of the mouse, all this information is downloaded into their record (no paperwork to fill out at the office). The ability to interface all of our images from topography to ERG into the cloud EHR with ease. Also, once a diagnosis is made, an order set populates so that it is easy to add diagnostic test to complete the patient record.

Cons

As with any cloud based system, when the internet is down, so are we. The patients ledger could be organized better.

Pros

Not overpriced. Customer support is good. They are trying to make it better. They have an online forum where you can make improvement suggestions and if other users agree, then they will try to do it. They don't charge you while you are training on it which is good because it takes a lot of training. They have tons of help files and online training courses and if you still can't figure it out then customer support will help you.

Cons

The scheduler in the latest iteration of the software is terrible. It does not block out time slots for the patients you schedule. This leads to over-bookings by staff who must study each entry on the schedule to see how much time is allotted for the blank spaces under it. The Basic/least expensive version has limited customization and the latest version has made it less so. Long learning curve.

Pros

Customer support, very detailed EHR system, electronic billing capabilities, ability to customize software.

Cons

Customization can be labor intensive if you choose to go that route.

Pros

The software may be customized in many ways. This makes it highly adaptable to many modes of practice. Each administrator can make the software fit his or her needs.

Cons

No software is perfect and there is always room for improvement. Software development is a much more complex task that most people realize and updates take a while to beta test and implement

Alternatives Considered

MaximEyes

Pros

The ability to customize it to suit the needs of our multi-practice/multi-doctor organization.

Cons

The continuous glitches that happen after an update. Makes me reluctant to do the update when it is launched. I also wish that the lens definition table was either updated more frequently or gave us the ability to edit Compulink owned lenses when they are incorrect.

Pros

Compulink's EHR software provides everything we need to run our practice. From optical retail all the way up to our ASC, Compulink has the ability to be your one stop shop.

Cons

Originally, our installation of Compulink was self-hosted and updates were a little rocky but two years ago we migrated our installation to the "Compulink Cloud" which is hosted in AWS. Hands down one of the best decisions we've made.

Pros

Ease of use for all levels of computer users.

Cons

Updates. There are always problems with large updates; however, they also get the problems corrected.

Pros

posting information in the EHR is quite simple. We were able to design a few templates for unique information gathering. We have gotten help with the templates in a timely manner just as we would have for the compulink owned templates. The only issue is that they are little more difficult in correction if something has not laid out correctly in our own templates. sometimes will need to have a call back but always the representative did work as quickly as possible

Cons

I am uncomfortable with the form design as it is very technical.

Pros

We began with Compulink in 1997 when it was in DOS form. Compulink has always been highly customizable, which is important to us. The software is capable of doing nearly anything you would like to do.

Cons

Compulink can be complicated for those who are not tech-savvy.

Pros

The ease of use in a busy practice. The conversion of my previous data to Compulink. Great instruction of software online at times convenient to me.

Cons

There were not any dislikes since all of my boxes were checked

Pros

Advantage provides an immediate snapshot of a client for easy lookup and editing. Compulink's Coordinator and Trainer has been readily available to all staff to answer to the issues and any questions that come up, allowing for limited downtime or productivity. I am sure as we gain more experience, our utilization can only improve. I expect that Advantage will provide us with the necessary work process mandated by state statutes and optimal business practices.

Cons

I understand Gookomis Endaad may be the first in-patient treatment facility, which has been somewhat challenging to meet our basic needs. However, Compulink perseveres in modifying the product as we gain more experience. There are also some basic modifications that will be shared for consideration to process billing more efficiently. I would also recommend modifications to the training process. A better initial discussion regarding the implementation timelines in layman's terms would alleviate many of the pressures on the customers side, especially when there is limited IT support.