Compulink Healthcare Solutions Reviews

Pros

The flexibility and the functionality of the software is excellent. The customer support in particular has been extremely helpful and the electronic billing capabilities are very strong and for the most part, user friendly.

Cons

It took me a while to get used to the software. It takes time to play with. Customer service has been useful in this regard as well.

Pros

Compulink has been a great addition to our practice. The transition team was exceptional and the training incredible as they helped make the process as smooth as possible and continue to help us learn how to better utilize the software. There is so much flexibility with the software in the set-up to make the program work best for our office--picking the right EHR exam format for different types of office visits, the scheduling capabilities. In addition to one-on-one training, the training videos and the help section on the software make it easy to solve any issues that occur.

Cons

As with any transition, there are glitches but we fully expected these to happen and Compulink helped us fix these issues as quick as possible.

Alternatives Considered

Crystal Practice Management and RevolutionEHR

Reasons for Choosing Compulink Healthcare Solutions

No longer making updates to Practice Director.

Switched From

Practice Director EHR

Reasons for Switching to Compulink Healthcare Solutions

We liked features of Compulink's software best, the price was competitive, and we felt comfortable with the people at Compulink.

Pros

I like being able to access patient charts from the schedule.

Cons

It is really slow and the data network itself feels ancient.

Pros

I did not enjoy anything in particular about Compulink.

Cons

The program was not user friendly for the optical or medical staff. The training period was incredibly short and after weeks of trying to figure out the program, still found myself confused.

Pros

Although, the software was originally written for ophthamology, Compulink has done a great job adapting to orthopaedic surgery with Compulink Orthopaedic Advantage.

The visual diagnosis engine function is very helpful for identifying and documenting specific pathology in various anatomic regions. The software easily accomodates the physician/provider preference for input to the EHR. There are template for dictation, drop-down menus, or manual entry (scribe).

Microsoft Remote Access for Compulink Cloud Advantage implementation was very easy and device friendly. I am able to access Compulink from literally anywhere with internet access on my iPad, Windows, Mac, Android, laptops, etc....

I was able to easily and effectively implement DICOM MWL to manage my patient workflow with in-office X-ray and cloud PACS.

Cons

Customization of template features is somewhat difficult to do on your own, if you are hands-on. The technical and implementation support is outstanding and will customize for you. There are still some bugs that need to be fixed and features that I would like to see implemented.

Web Registration is tedious and slow for patients. All patient outcome measures are displayed and may not necessarily be relevant to the patient. Need to be able to designate the outcome measures for each particular patient.

Caveat: I did not have my own IT person. I implemented the software, myself.

Alternatives Considered

eClinicalWorks, Exscribe EHR & PM, Intergy, DrChrono, athenaOne, ModMed, AdvancedMD EHR and MD Charts

Reasons for Switching to Compulink Healthcare Solutions

Best value for full featured EHR with patient reminder (Practice Watch), Web Registration, and VDE (Visual Diagnosis Engine) with lowest cost for implementation on the Cloud. Orthopaedic-specific features are built-in.

Pros

It is nice how many reports can be run in Compulink - almost any list of data/information you'd want to compile, Compulink is able to. It is also such a major player in the industry that everything we've needed to have integrate with it, has been able to do so (Weave, contact lens company sales platforms, etc). Scanning in documents is easy once you have the right/compatible scanner- and they're easy to view and find from the patient's demographics page. Having our billing done through Compulink directly has been convenient.

Cons

There were a LOT of learning curves with this system - i.e. we had to purchase a very specific scanner that integrated properly, finding out that their Intake Form was not mobile compatible, how the patient's ledger populates, what data is able to transfer from one exam to the next (most items do, but not things like the patient's occupation, hobbies, PCP, etc.). As doctors- we didn't find the EHR/Exam forms to be very intuitive or as user friendly as we were hoping. Depending on what version you signed up with dictates how much you're able to edit exam form templates.

Alternatives Considered

RevolutionEHR

Reasons for Switching to Compulink Healthcare Solutions

Cost, Cloud based seemed safer and more reliable than Web/Browser based

Pros

I really appreciated the Compulink team and how quickly they respond to questions. They are also very willing to help me customize my provider and patient experiences as desired. I own a sports medicine and eating disorder clinic, so they removed weight as a required variable from many of the presets, as well as removing some of the automated patient education when I found it triggering for my patients. They helped me customize my charting environment so that I can complete documentation faster. I am able to use the same EMR for myself (sports/family medicine), my PT, my chiropractor, and will be able to use it for therapist/dietician as well.

Cons

Adding diagnoses sometimes takes a little more effort than I am used to with Epic, but it also gets easier the more you use the system. Throughout my career, I have used Epic, Cerner, and Meditech, with Epic being my clear favorite. As a small private practice, Epic was cost-prohibitive, but I still like Compulink better than Cerner and much more than Meditech.

Pros

I love how easy Compulink is to navagate around in. Searching for patients is a breeze, tabs at top for every part of patient chart. Drop down selection menus for everything. Customizable tables and scheduler. Love the system!

Cons

There are parts of the software that we are not utilizing that I would like to use but programming the data into the software to use it seems over my head hard. We are an Optometry practice and do not use the ordering sections of the software therefor price calulations and insurance billing can not be used either.

Pros

1. Highly customizable! No ASC is alike and we appreciate that Compulink allows us to make direct modifications to our workflow (overall layout, documentation, printable forms, etc.) as we see fit without having to jump through hoops. 2. Increase in Productivity/Efficiency. As a result of implementing Compulink in our ASC, we've been able to create a process that works very well for us. Whereas it used to take 2 full-time Front Desk Receptionists to prepare patient charts, we now have 1 Receptionist who handles this task. 3. Ease of Use. Our nurses and technicians find Compulink easy to use because a majority of their documentation can be done on one screen and they can set up Favorites to chart quickly. It's simplicity allows for us to quickly teach new employees and/or agency staff how to use the program. 4. Customer Service. We don't need support from Compulink very often, but when we do, we can always count on a quick response from very helpful, engaged customer service advocates. 5. Budget friendly with straight-forward invoicing and stable pricing over the years, even in the face of the pandemic and subsequent inflation. 6. Stability. Many of the Compulink employees that helped get my former surgery center up and running on their platform are still with the company. From a management standpoint, this is important for two reasons: One, I know who to turn to when I need assistance and two, a low turnover rate within their company speaks volumes!

Cons

In the past there have been issues when updates were made to the system. One of these incidents resulted in a significant loss of data and we had to use paper charts until it was fixed. However, with that being said, it's been quite a while since we have had any update-related issues and it appears to be resolved.

Pros

Product gets easier to use as you do more and more. There was a lot up from to get the setup going.

Cons

There were some parts that we needed to get added to the documentation side and they are working on that now.

Alternatives Considered

myCare iMedicWare

Reasons for Choosing Compulink Healthcare Solutions

Pricing and wanted to go from paper charts to electronic

Reasons for Switching to Compulink Healthcare Solutions

customer service

Pros

Customization ability. Decent optical inventory/product ordering functionality. Responsive customer service. Ledger and billing is generally user friendly. EHR is fairly intuitive with tolerable amount of button clicking.

Cons

Patient scheduling functionality could significantly improve. Certain core coding is not able to be customized. Eyefinity interface was boasted during marketing but very disappointing in terms of actual usability.

Alternatives Considered

MaximEyes, Eyefinity EHR, Crystal Practice Management, RevolutionEHR and ModMed

Reasons for Switching to Compulink Healthcare Solutions

Customization ability, fewer button clicks, cost, familiarity, option for server-based system instead of cloud only, customer service, brand pervasiveness/longevity, aesthetics of screen layout and general appearance

Pros

I loved the customer support. We have used the system for about 8 years and the customer support is great! They get back to you quickly and always willing to help.

Cons

It is very complicated and seems outdated. You have to build tables in the calendar and add times. Also the updates usually go very bad. One time all of our calendars went missing and we lost all our appointments.

Pros

Compulink is very user friendly. Scheduling patients is simple. Organizing patient records is easy.

Cons

Certain aspects of the software sometimes glitch which require reaching out to Customer Support.

Pros

The ease of use and customization of this product is very nice and has made documentation very easy for all who use it and for new people learn.

Cons

All of the updates that happen and having to deal with any issues that pop up from the updates

Alternatives Considered

WebPT

Reasons for Switching to Compulink Healthcare Solutions

Yes

Pros

This software allows me to quickly, and in great detail, review, document findings, and make plans for patients. It saves me an incredible amount of time and generates all of my consult letters. Screens are arranged in logical sequence and layout. As a pediatric ophthalmologist, I appreciate the ease of recording multiple gaze measurements and the inclusion of special sensory testing. There is rapid and easy interface with all of our machines ( e.g. autorefractor, lensometer, document scanner etc.). The self-made templates are invaluable, speeding along the record keeping process. Medical histories and review of symptoms are "one click" if normal. Data including acuities, refractions , strabismus measurements, IOPs, etc. is kept in easily reviewable longitudinal tables. The multiple dropdown menus greatly add to ease of use. Prescribing spectacles is very easy as one may choose any of the refractive measurements ( autorefractor, lensometer, etc.) as a starting point. Included is drawing software for external or retinal documentation which is very easy to use. Printed reports and records are very professional looking and organized. The communication tab allows one to easily record data from a phone conversation. I hear my colleague's complain about how their EHRs slow up their days, mine allows me to see more patients. I highly recommend this EHR.

Cons

There is certainly a learning curve to unleash the power of this EHR. This is especially true of the customizable templates known as Encounter Favorites. Once these are established however, your EHR works for you in a smooth and efficient way. Compulink has excellent tutorials to get you through this process.

Pros

Remittance Posting and Patient Web Registration helps save staff time time allowing them to do other procedures.

Cons

Going from paper charts to computerization seems to add more steps but over time we have come to realize we save time on other items with computerization which makes us more effective. and efficient.

Pros

Compulink allowed us to proceed from paper to electronic records bringing us into the new century. Now that it has been accomplished, we probably should have made the conversion long ago. My favorite part of the software is the ability to track. There is no question that our revenues are increased because we are better organized.

Cons

Even more than 6 months later, I still have not learned all there is to the software and have not had the time to customize to use it most efficiently. Seeing patients, running a practice and keeping up to date with charts means that I am working many more hours per week. I am getting faster at charting but I still work late most nights finishing my work. Overall, my biggest complaint with Compulink is that the salesperson lied to me repeatedly. I asked specific questions and was given answers that were 180 degrees different than than the truth. For example, I asked if my patients could schedule on-line through Compulink. The answer was absolutely. The real answer is that it is part of the plan for some time in the indefinite future. I made decisions based on the information that I received and likely would have gone a different direction, if I had known the truth.

Alternatives Considered

Practice Fusion and ModMed

Pros

The ability to customize tabs, their web registration (patients complete online a form -before they come to office- with all their medical history, family history, medications they are taking along with allergies and medical insurance); once the patient arrives at the office, with just 3 clicks of the mouse, all this information is downloaded into their record (no paperwork to fill out at the office). The ability to interface all of our images from topography to ERG into the cloud EHR with ease. Also, once a diagnosis is made, an order set populates so that it is easy to add diagnostic test to complete the patient record.

Cons

As with any cloud based system, when the internet is down, so are we. The patients ledger could be organized better.

Pros

I like that it is easy to use, it's also easy to adjust items that you want to personalize

Cons

I really don't have a negative thing to say regarding this software

Pros

We have been using Compulink Software in our office since 1997. Compulink was been a solid company then and has continued to be one of the best options over the years and that is why they are still around when many others have gone out of business or were taken over by other companies. The software is very customizable which allows the user to adapt it to their way of working rather than having to work the way the software forces you to.

Cons

The software (like most) occasionally has indexing issues that can cause some down time. These can be the result of power outages and backup timing.

Pros

Not overpriced. Customer support is good. They are trying to make it better. They have an online forum where you can make improvement suggestions and if other users agree, then they will try to do it. They don't charge you while you are training on it which is good because it takes a lot of training. They have tons of help files and online training courses and if you still can't figure it out then customer support will help you.

Cons

The scheduler in the latest iteration of the software is terrible. It does not block out time slots for the patients you schedule. This leads to over-bookings by staff who must study each entry on the schedule to see how much time is allotted for the blank spaces under it. The Basic/least expensive version has limited customization and the latest version has made it less so. Long learning curve.

Pros

I have used Compulink for over 12 years. I like the ease of use and the ability to customize the screens to fit my needs. Tech support is awesome at calling back and making appointments.

Cons

I feel the price I pay per month for software support is high. My team rarely calls for support so I don't feel like we receive our money's worth every month. Would like a feature to be able to double book on our schedule. Would be nice to have all the bug's worked out of new software updates prior to launching them. It seems like every time we get an update it messes up several things.

Pros

Patient scheduling was good, but they seem to make it worse with updates. Spectacle POS better than original set-up.

Cons

You have to be very tech savvy to have everything work properly. It is very tedious to document an exam. They lost our inventory on conversion to the cloud and didn't seem to care. A lot of excuses and we had to re-enter our inventory. We've lost thousands of dollars because their was a glitch in their VSP interface and we get the "oh well, we're trying to fix it".

Pros

The software is detailed and all encompassing for eyecare needs. I've used it for many years prior to this business, easy for me to use.

Cons

IT WOULD BE AMAZING if you could figure out how to make it possible to email or send receipts through the Compulink software to patients, as I am mobile and bringing/finding a reliable small printer is somewhat frustrating.

Pros

posting information in the EHR is quite simple. We were able to design a few templates for unique information gathering. We have gotten help with the templates in a timely manner just as we would have for the compulink owned templates. The only issue is that they are little more difficult in correction if something has not laid out correctly in our own templates. sometimes will need to have a call back but always the representative did work as quickly as possible

Cons

I am uncomfortable with the form design as it is very technical.