Operto Teams Reviews

Pros

The ease of scheduling. You can easily see your day or week ahead, and allocate jobs to cleaners efficiently.

Cons

As with all cleaning software, it is a little arduous setting up checklists across multiple individual listings, but I can't see any workaround for that.

Pros

I do not like to spend my time behind a computer. I knew what I wanted in a software program and the cost and simplicity was my two main concerns. The program had to be easy to set up, to learn and not be thousands of dollars to just purchase. VRscheduler was all the above. When I do have questions and get stuck, [SENSITIVE CONTENT HIDDEN] answer my emails in quickly and efficiently. I have never had to be on hold for a long period of time before I could move on which is priceless!

Cons

I haven't found anything that I don't like about the program. It actually has done all they said it would & it has yet to have any software issues or updates that others have that can wipe out all your hard work!

Pros

- It is a huge time saver to have the cleans synced automatically
- Almost no human error and if there is, it's the clients fault and not ours ;)
- Scheduling is much easier
- Master calendar shows all bookings

Cons

- Due to USD exchange rate, this program is very expensive for us and when I get the bill, it turns me off. It's still worth it as we are at our one year mark and will continue but partially due to the fact we have invested so much time learning it.
- Customer support: I would prefer a phone line to call instead of emailing. I have tried calling before but it's an American # and I can't call out

Pros

I am very glad that we found this. I had initially chosen a more expensive program mainly due to the looks visually. VR scheduler is a little outdated looking in my opinion, however, once I got past that to get to the features it was everything we were looking for. We are a hybrid company, somewhere in between a cleaning company and a vacation rental manager. We needed a lot of features, minus the reservation/booking features that compromise most other software programs. We were specifically interested in creating staff checklists. It took a little tweaking, but we got it perfect. [SENSITIVE CONTENT HIDDEN] taught me how to change the font size (for us older folks using our phones), bold words, etc. We were able to make changes to suit our needs. [SENSITIVE CONTENT HIDDEN] were wonderful (and VERY patient) in helping us get started and set up. I would very highly recommend for features. I still wish the look was a little more modern but for the price this is truly wonderful. It has saved soooo much time in scheduling and the pen and paper system that we had. Very happy that I chose this software.

Cons

Some other programs were more modern looking and a little easier to learn initially

Pros

If I am to write every single good thing about Operto Teams this would be an extremely long post.

From task automation, to employees management, reporting, housekeeping, operations, frontdesk, maintenance, Operto Teams nails it down to the dot in its feature packed platform.

Furthermore, the extensive reporting and flawless integrations takes Operto Teams to a different level. Managing staff and vendors couldn’t be any easier where all payrolls are automatically calculated, all you have to do is approve and payout.

Our service providers love using Operto Teams and the extensive fully featured checklists that allows you to customize per your needs. Notifications through email and SMS is another killer feature which we rely heavily on with our staff and vendors.

Finally, the master calendar is magic by itself, the way it displays all your tasks and information in a seamless interface makes your day to day take management simple.

Cons

Nothing whatsoever to complain about, have been using Operto Teams for 6 months now and works flawlessly.

Pros

Managing schedules for housekeepers over multiple properties that have a variety of check-out days can be a challenge to even the property manager who loves detail. VR Scheduler has made this task, not only easy, it has also shaved off hours every week, making our work more productive. With all cleanings automatically in place on the calendar for the day of check-out and assigned to the correct housekeeper or supervisor, all I have to do is click, drag and drop to place the property to move the cleaning to the day it works best for my staff. In addition, VR Scheduler not only allows employees to mark when their tasks are completed, and allows them to add notes and pictures for maintenance or damage, it also automatically updates the master calendar when the hot tub inspection is complete, when the home is clean and when a supervisor inspects the property. VR Scheduler is one of those "must haves" in the vacation rental manager's toolbox! After thirteen years of vacation rental management, this is one of the best software products I have ever used.

Cons

What's not to like? There are really no negatives--quick response time for customer service, a great product that makes my life easier, so I guess the only negative is that it takes some time to do the setup--but what software doesn't!

Pros

Once you have everything setup it is relatively easy to use. I like it because I can do my scheduling in a couple minutes, and everything is calculated already by the time I need to send out payment to my housekeepers. They also liked it a lot. VRscheduler is a very comprehensive software that can provide a lot of different function to fit your different business needs.

Cons

It does cost some time to setup, but once you got it done it is like a breeze

Alternatives Considered

Pros

VR Scheduler is dynamic, robust software that enables us to task and schedule every activity in our vacation rental business. The developers have adapted the software to meet our needs and continue to develop additional functions/features. VR Scheduler integrates with our property management software. It is a quality, cost-effective addition to our suite of software products.

Cons

It is not a one-size fits all product and you need to be focused on how you want to utilize the different features/functions. Implementation both at an administrator and staff level takes training.

Pros

VRScheduler is continuously advancing the usability and features. We are a small company with only a few listings currently and we plan to add more listings. We have had many questions about how to understand the best use of VRScheduler, and the customer service has been amazing. I have had many personalize calls to fill in the gaps and show us new features.

Cons

The learning curve can be a bit daunting especially for a smaller company only using a portion of the features however the customer service is incredibly helpful. When I have questions I get answers right away. More videos are being added which really helps me in understanding how to use some of the features.

Pros

With VRScheduler we are able to generate reports to better evaluate where our resources are being used and where we can find efficiencies. We've saved time and achieved better accuracy over the paper timecards we were using in the past. Our vendors especially love the software - they've even tried to get their other clients to use it since it's made their workflow so much better. Lastly, we've been able to get reports tailored to our needs. Thank you!

Cons

It has taken a bit of time to get our employees adjusted to using an electronic system. If they aren't especially tech-savvy, they have a harder time. However, the representative has been very patient about helping them get up to speed.

Pros

VRScheduler is very easy to use. It makes are invoicing, scheduling, and so much more so much easier to operate. Before using this program I was doing all of my scheduling on a large homemade desk calendar. This program is much more efficient.

Cons

Inspections on the scheduling calendar should move with the cleaning. We have sent inspectors out to cabins that have been moved to another day and didn't realize the inspection didn't move with it.

We live in the mountains where cell phone service is spotty so inspectors and cleaners have difficulty accessing the information they need for the property.

Pros

Stable software with lots of options. Absolutely satisfied.

Cons

Was a bit tricky to set up at the beginning, but their support was very helpful and professional.

Alternatives Considered

Reasons for Switching to Operto Teams

Pros

I love the automation! The cleanings automatically populate when we get a new booking, which then automatically goes to our cleaners to accept or decline, and it all flows from there. And if we need to customize something in a particular way, that's easy too.

Our cleaners have had no trouble learning to use it.

The customer support and onboarding are wonderful.

The price can't be beat!

Cons

It looks a little overwhelming at first, but there is guidance along the way to help clarify. It's not quite as pretty as some of the competition, but it works perfectly.

Pros

VRScheduler has changed the way we operate our business and streamlined our entire workflow from A-Z. We had someone daily entering tasks in a google calendar which resulted in lots of human error. Having VRScheduler automate this process and scheduling all our cleaning/maintenance staff has take out the guess work, and allows us to focus on growing our business knowing that all scheduling is taken care of in real time.

Cons

Any issues that came up, [SENSITIVE CONTENT HIDDEN] and her team resolved instantly!

Pros

Easy to set up, intuitive to schedule and staff adoption levels very high.

Cons

Nothing as yet, any little changes we requested were implemented promptly and worked first time.

Alternatives Considered

Reasons for Switching to Operto Teams

Pros

VRScheduler has cut my costs and my time in half. Scheduling cleaning, linen as well as pool and hot tub cleaning can be a time consuming job. VRScheduler does the work for us and has also cut down on payroll time as well as billing errors. With 2 offices and over 200 homes there is a lot to attend to on a busy weekend. Team has worked to set up even the smallest detail just the way we need so that all departments and all tasks work together seemlessly.

Cons

Honestly, I have not found anything I do not like. It is easy to learn, easy to use and again, with the great customer service when we do find something we need to change, it's taken care of right away. There has been ample training along the way and for all the features not to mention the time and money I am saving... I am confident we'll be a customer for years to come. We've tried other softwares, VRSchedule is by far the best we have found for our industry and our needs

Pros

Calendar integration. User friendly. Ability to recognize what dates are available or vice versa based on active reservation calendar, for the purpose of scheduling cleaning and maintenance, which streamlined a lot of the process in between.

Cons

It is web based. Don't have an APP yet.

Pros

It has saved me hours of time which I would of had to communicate with my staff. It allow the cleaning staff, hot tub employee and snow removal staff to be up dates at the time of reservation. You can add special instructions to the staff with out having to send another email separate.

Pros

It is user-friendly and simple to set up and use.
Functionality is essential to my business and made my business much more efficient

Cons

Reporting could do with some enhancement

Pros

It had everything I was looking for as far as scheduling and running our VR operations. I am now realizing it may fully replace the other 2 programs that we use in conjunction with VR Scheduler.

Cons

I am not sure if there are any cons at this point.

Pros

The level of customer support and care is over the top. We have been able to streamline housekeeper payroll and functionality. VR scheduler makes billing easier as well. Real time completion information are key.

Cons

As with anything new it takes time to adjust to it. That is truly the only downfall.

Pros

Ease of use
Customer Support
Planning Control
Issue Reporting

Cons

iOS/Android Apps would be a great upgrade to this product. I believe it is on the development road map :)

Pros

Once set up the daily usage of VRScheduler is a breeze to use. It keeps me organized and gives me the peace of mind that I will never miss a check out clean again!

Cons

The set up is quite a process and a bit confusing when trying to establish rules, however the support VRScheduler offers is exceptional. [SENSITIVE CONTENT HIDDEN] has always made herself available for questions!

Pros

The automation and level of customisation available make this a very powerful piece of software for property managers. The amount of time and the reduction of human error has made such a positive impact on our operations. The buy-in from all of our employees has been extremely positive.

Cons

The set-up was a bit more time consuming then I had originally anticipated, however well worth the time invested. In regards to ease of use, the program is very user-friendly for the average user. Learning to navigate the automation rules was something that took some trial and error, but that is also due to the power of how many options you have. Support was always available to assist when needed.

Pros

I've tested number of different solutions and VRScheduler is definitely the best one. Reliability, number of customizable features and EXCELLENT customer service is what makes it stand out. We have been using it ourselves and highly recommend it.

Cons

I can't think of anything. The software is great and even our employees love it.