User Reviews Overview
About SpotOn
SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables...
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- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Spoton partnership
They have improved our business in many ways helping us grow revenue through their different programs such as loyalty and QR ordering.
Pros
I feel like they are truly a partner to my business
Cons
They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.
Response from SpotOn
We love to hear it, Chuck. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
I definitely recommend SpotOn
Great reps, someone’s always nearby to help, very versatile. Overall I’ve enjoyed it and it works well with our restaurant amenities - happy hour, private parties, etc.
Pros
Very user friendly for staff. Pretty user friendly for back of house. Tech support and (especially [sensitive content hidden]) are very responsive and helpful.
I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork.
Cons
Had black out issues and the entire POS deleted itself before dinner service one day, but it was back up and running pretty quickly.
I also wish there was a way to add more than one button at a time to the menu screens list at the bottom of each screen. Very time consuming to set up, but once it’s done it’s done.
Reasons for Switching to SpotOn
Full package availability that integrates rather than a bunch of different appsResponse from SpotOn
We love to hear this! Thank you for taking the time to leave us this feedback.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Want to make your job harder? Choose Spoton.
Bad. Just very bad. Had issues with the hardware from day one. Hardware locking up, freezing and impacting work shifts and service. Software is worse. Truthfully, I don't think you could actually set out to build a system this bad on purpose. The East European code slingers that maintain Spoton have built a runaway software "system" that makes a restaurant's job harder - not easier.
Pros
To be honest, after using it, we found nothing to be as we had expected. Moving from Toast, we sought a more modern architecture and better support, but found neither.
Cons
The architecture of this software is a mess. Half a dozen sub-domained web apps masquerading as one system. Managing your restaurant requires logins across multiple apps with functions spread out illogically across them, too. Terrible. Had us pining for Toast within days (altho Toast too is long in the tooth from a software perspective). Support is as inefficient as the system design. You call or email and when you speak with someone, it's not to solve your problem but is instead to set up an appointment for someone to diagnose your issue. If you need urgent help, forget it. As with using the system, everything takes longer than it should. This is a cash grab for the company; sign up as many as possible, sell.
Alternatives Considered
Square Point of SaleReasons for Choosing SpotOn
Toast support was horrible and the system is getting old. Wanted a more modern system, better support.Switched From
Toast POSReasons for Switching to SpotOn
Ultimately, we have now moved quickly from the disaster of spoton to Square. Very happy thus far.Response from SpotOn
Customer feedback is critical to inform our product roadmap. Due to feedback like yours, we recently rolled out single sign-on, enabling customers like you to log-in and navigate to any of our solutions using one login and password. Additionally this year we invested in rolling out new custom hardware designed for stability and reliability. Ensuring a smooth user experience that enables fast processing and easy order taking for our customers is our number one focus!
Top SpotOn Alternatives
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Interested in SpotOn? MoveOn
I am extremely disappointed with SpotOn’s services and lack of professionalism. We entered into an agreement with SpotOn under the promise of a comprehensive food truck setup and a system that would function without internet connectivity. Unfortunately, none of these promises were fulfilled. The Kitchen Display System (KDS) has not been working as expected, and despite our repeated attempts to get help, we have received no resolution.
Communication with SpotOn has been abysmal. Every request for a manager’s callback has been ignored, leaving us to deal with significant operational challenges on our own. This situation has led to the loss of multiple food truck events and forced a 24-hour delay in opening our brick-and-mortar establishment due to the menu team’s failure to complete their responsibilities.
The lack of professionalism extends to the website team as well, who have consistently ignored our emails. This entire experience has been extremely frustrating and unacceptable.
Given these ongoing issues, we are now seeking a full refund for the services and equipment provided, along with the termination of our contract. I urge SpotOn to address this matter immediately, as our attorney is now involved and will be sending a formal letter if this is not resolved promptly.
Pros
Sales rep & installer were the only two employees from SpotOn that have attempted to rectify the ongoing issues. I’ve requested the local manager call me 5+ times now - I’ve never once heard from him.
Cons
I like nothing about SpotOn. The in-house issues it’s now causing has taken it to a new level of dissatisfaction.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
terrible communication & functionality.Switched From
TouchBistroReasons for Switching to SpotOn
The sales rep was very easy to deal with. Will be revisiting toastResponse from SpotOn
Hi Vince, I know we're in the process of trying to resolve this for you! Please hold tight and we'll have some help sent your way immediately.
- Industry: Food Production
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Spot on survey answer by Taco-ish
Good, although once we loose a lot of money because it just did not work during a very important event.
Pros
We like the POS prices, attention and services.
Cons
The way the information is showed. It looks like vintage and hard to understand in the beginning.
Response from SpotOn
Thanks for the feedback! We know how important reliability is, and we're constantly working on the backend to make things operate smoothly.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
SpotOn misled me while I had a decent service for a few months with what was then transparent...
SpotOn advertised to me stellar rates, low fees, and a free machine, so I signed up to process cards with my business. Everything went well for a few months until I looked at my bank statement and saw that they started charging me more for the same program. Nothing changed on my end and my revenue stayed consistent. It took me a while to get in touch with someone to discuss and eventually cancel. They did not make me pay any penalties but nobody could provide me a valid reason as to why I had to pay more every single month without mention. I cancelled. Bad end experience overall.
Pros
SpotOn does provide a competitive price for CC processing and POS systems included. They advocate cash discount pricing to eliminate credit card fees. They have multiple support lines. Month to month agreement no penalties for exiting.
Cons
SpotOn increased my monthly fee rate without telling me. I had a $25/month POS system usage fee with a free Pax A920 Pro to use. Over time without mention, it went to $40 and then $50. I could not have anybody explain to me what happened. Not a fan of misleading pricing and undercuts. I cancelled.
Reasons for Switching to SpotOn
The price was cheaper and there were less fees overall than bothResponse from SpotOn
We're sorry to hear you had a negative experience. We are committed to price transparency and wish we had the opportunity to make this right. Thank you for taking the time to give us feedback.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Decent merchant services
Good ive been with them for 5 years and have only had 2 or 3 issues
Pros
Easy to work with. Provides great service
Cons
Not very communicative. Never makes contact
Response from SpotOn
Thank you for your business and for this feedback.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Avoid them
We are part of a franchise and can not change or we would.
Pros
Very little. Their installation was problematic. It worked Ok for a week or 2 then problems occurred they would or could not fix.
Cons
They are non responsive and inflexible. Constant problems with the register and system and poor to no response time. We have had recurring problems with their system, follow their protocol to fix, get nothing fixed time and time again
Response from SpotOn
We appreciate your candid feedback and are working on connecting with you to resolve these issues.
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Review for Spoton
We appreciate what Spoton does, we hope they don't change
Pros
ease of use relating to the POS Terminal
Cons
No bank transfer of funds on Friday evening. When we started we got Friday's transfer on Saturday. Now we get it on Monday.
Response from SpotOn
Thank you for your review. We are prioritizing faster funding and appreciate your patience.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Poor experience. Can only get better
I’ve surprised myself that I followed through with purchase.
Pros
The hope of saving money through credit card charges.
Cons
Sales, follow thru, I felt like an island throughout process. Worst install and training I have ever witnessed
Response from SpotOn
We're sorry to hear you've had a challenging experience so far. We would like to reach out to you to provide more assistance, but we'll need information on your account and best contact number. Please reply to this message or reach out to me directly so we can assist!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Hard to learn
The sales man know nothing, does not have any knowledge about how to operate equipment, when asked just texts you to call support. Pushy sales man promises the world then does nothing, talking about us behind our backs to other restaurants, that I know the [sensitive content hidden].. my other pos company was night and day better, always answer my questions, phone calls, never pushed me aside to handle it on my own. Only have 1 tech guy to help with repairs and is never in the state, so I have to hook up and fix my new broken equipment, the list goes on and on.
Pros
Able to do more work from home, using own computer
Cons
Not much, the equipment is faulty, have replaced a kitchen printer, a monitor and waiting on what’s next
Response from SpotOn
Adam, this is not the experience we want you to have and we apologize for the issues you've faced. We'd love to rectify this situation as soon as possible - could you please send the best phone number to reach you at to [email protected]? We'll have a support member reach out to you. Again, we apologize for this expereince and hope to speak with you soon.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Customer Service
Pros
We appreciate the responsiveness of the staff at SpotOn. We feel supported by their support team and like we have contingencies in place in case something were to go wrong like internet outtage and system glitches. We feel these would be quickly handled and tended to.
Cons
There's a learning curve with SpotOn. The system can be a little bit confusing to understand at first because you have to be navigate different websites. However, the staff is always available.
Reasons for Choosing SpotOn
We feel we are well supported and cared for. We don't feel like one of the many accounts and are always met with quick resolutions.Response from SpotOn
We appreciate the feedback, Nachely. Customer support is important to us, and we're happy to hear about your experience with our team - especially during your initial learning curve. We look forward to continuing to help you grow your business.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great investment for your business to succeed
I LOVE IT! and i am a hard business owner to please! The entire team that i worked with from the beginning were and still hands on. Thanks to everyone
Pros
Effective and in point and has tons of options for my restaurant, customer service is outstanding, back up router is a huge plus when the Internet goes down you can still be able to operate
Cons
Closing day report need to be more clear
Alternatives Considered
Square Point of SaleReasons for Choosing SpotOn
Compared the options and SpotOn got my attentionReasons for Switching to SpotOn
After scheduling a demo with SpotOn engineer i came to understanding that it's the right product for my restaurantResponse from SpotOn
Thank you for your kind words, Mina, and for taking the time to leave us a review. We're proud to help support you and your business.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
A Bit of a Roller Coaster
I was really excited to get information about SpotOn, especially since I knew the sales rep personally. After many conversations, my company finally gave the green light, but that's when some of the wheels started to come off. Communication was greatly lacking about next steps and what we could expect or needed to do on our side. There wasn't a confirmation of what equipment I needed, and we weren't set up to run different revenue centers like I had requested, so we're still not up and running where we need to be. Implementation and installation team have been great, very helpful, we're just not getting the support and guidance we had expected, and feel a little left in the dark.
Pros
It's not an app in the way that Square is, and the handheld devices don't have to rely on wi-fi, it's also fairly user-friendly
Implementation and Installation teams have been great
Cons
Once we got the new system approved, we felt a bit ghosted by our rep. I am still waiting on the rest of my equipment, and still waiting for the rest of my organization to get properly set up and haven't received any follow ups.
Response from SpotOn
Hi Pamela, I want to connect you with someone internally who can give you the support you need and deserve. Would you mind replying directly to me so I can facilitate that? Thank you for your review.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Awesome service and great customer service
Excellent problem solved I have never experienced any problem with the system
Pros
Very professional and very knowledgeable
Cons
All the problems were resolved within minutes I can find nothing to complain about
Response from SpotOn
This is music to our ears! Thank you for letting us help you grow your business.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Redcoat Tavern
Overall It was great. good people helping make it come together
Pros
Ease of use with exception of of the boh
Cons
Back office is a bit bumpy, not easy to use
Response from SpotOn
We appreciate your feedback, John, and thank you for taking the time to leave us a review. Please don't hesitate to reach us at [email protected] should you need anything. We look forward to continuing to help you grow your business.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
The Best on the Market
Excellent Product and Service. Awesome all around
Pros
Service and the actual product. 24 hours a day 7 days a week
Cons
Sms Marketing messaging. Ecard notification when ecard bought to say thanks to the customer
Response from SpotOn
Thank you for your feedback, Joe, and for taking the time to leave us a review. We're happy to hear about your experience with our product and service. Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Going above and beyond
It was rocky in the beginning. But now that I have met my case manager [sensitive content hidden] who knows a lot and fixed every problem that was done wrong by my area manager. She really messed a lot up. thanks to [sensitive content hidden], [sensitive content hidden], [sensitive content hidden] who went above and beyond to fix everything. The Pos is very easily understandable to use.
Pros
Very easy program to use. 24 hr customer support.
Cons
There were promises before signed up with Areas rep . She mad a lot of mistakes and did not really know about the product she was selling. I the end spot on made up for it.
Response from SpotOn
Thanks for this feedback, Albert. We're glad the customer success team could help make this right.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Sportys Wing shack
Mostly acceptable what i do like most is my restaurant success manager [sensitive content hidden] is always there to modify the system for my needs
Pros
Easy to use and functional for not so tech. Savy people
Cons
Adding buttons and mods for the buttons
Response from SpotOn
Thanks for taking the time to let us know how we can improve and where we are most helpful!
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
SCAM ALERT! It is impossible to cancel the SUBSCRIPTION. CASE #01113490
Pros
I am beginning to think that the spoton company is a SCAM. I did not like anything about the comapany and its device, the device was slow to process the transactions and the other half the time it did not process the transactions at all. It has been over two months since i tried cancelling my subscription it has been impossible to cancel. One thing that has been possible is taking money out my account. Every time i called some higher up suppose to call me back but never does. I am going to report this SCAMPANY to the authorities
Response from SpotOn
Ricardo, we are sorry to hear about the issues you experienced. James Clark, a member of our team, has been trying to contact you over the phone and via email. Please let us know if there's a better number or address to reach you at. You should see a refund of $25.00 for the Platform Fee pending on your bank statement today. For additional assistance, please don't hesitate to reach us at [email protected]
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Horrible service
Pros
That we never used it. Signed up with a nice sales rep. When the package arrived to be set up we found out he was fired. We couldn't get anyone to come and set up the machine.
Cons
They keep billing us for the service, even though we have never had it set up. We returned the processing machine and are still getting billed monthly.
Response from SpotOn
Jeff, this is not the experience we want you to have, and we apologize for the issues you faced with implementation. Could you please send the best phone number to reach you at to [email protected]? We want to rectify the situation or be a sounding board for the troubles you experienced so we can ensure this doesn't happen in the future. Thank you.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
first pos system
Pros
the ease of setting up and our installer/ tech was amazing.
Cons
Nothing really its pretty easy to use and conveinent.
Response from SpotOn
We're thrilled to hear your installation and setup were a breeze. Thank you for your business.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
SpotOn Makes Day to Day Opterations a Breeze
Overall experience is great- customer service and troubleshooting is fantastic.
Pros
SpotOn Reporting is incredibly impactful and allows for a easy snapshot of all things on the reporting end! The POS interface in incredibly intuitive and therefore makes training employees easy and efficient.
Cons
I wish we could push third party delivery orders directly through SpotOn ... a feature that we hope is coming!
Response from SpotOn
That's music to our ears, Caitlin. Thank you for your feedback. We're happy to hear about your experience with our POS and Reporting solution. We look forward to continuing to help you grow your business.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Customer Support!
Pros
[sensitive content hidden]
was amazing to work with and I finally have a sense of understating the boh
Cons
It is a complicated system that was first not shown in detail which caused a lot of struggles to begin with.
Response from SpotOn
This is helpful for us to know, Nichole. We're happy to hear about your experience with customer support and we've passed along this feedback to the appropriate teams on our end. We look forward to continuing to help you grow your business.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Excellent support from the Success Team
Overall I am very satisfied with spot On and the assistance from support staff. The system is already running smoother for my team.
Pros
The Support Rep I spoke with was extremely helpful with my issues regarding the BOH chaos in our current system.
Cons
least favorite thing was not having enough time with the rep.
Response from SpotOn
Thank you for your kind words, Christina. We're proud to help support you and your business.
