LoopUp Reviews

Pros

One of the most common things about a conference call is that there is always someone with a ton of background noise that is not paying attention. I love that with LoopUp it identifies who that person is so I can mute their line to cut out the noise and continue my call.

Cons

I would not necessarily say this is a con, but one recommendation I have for the LoopUp team - when I create a calendar invite and utilize the Outlook insert feature, it is somewhat confusing to those on my invite how to join. There does not need to be more than 1 call in number and the meeting room code should be listed after the phone number. Additionally, I have a ton of users that are unable to utilize the link because of firewall issues specific to my client, but I don't think that can be overcome.

Pros

Visibility to list of call attendees
Visibility to name of person speaking
Screen sharing capabilities
Ability to mute noise from call participant
Computer access from most any location in the world
Toll free numbers in many countries

Cons

Inability to set up a customized Outlook calendar invite form

Pros

User friendly from a get started and navigation perspective.

Cons

Not reliable, often dropped calls, often had difficulties connecting, limited features, no video conferencing (but that could have been the version we had).

Pros

It's super easy to use and add the extension into MS Outlook to setup meeting.

Cons

Allowing others to present their screen in meetings was sometimes met with difficulty passing control to them.

Pros

I work remotely and my colleagues and clients are in countries all over the world. I like that I can set up a loop up conference line in minutes to connect with anyone in the world. The call quality is always high. It is also helpful that the project code can be assigned in the portal so that finance can allocate charges appropriately without my additional input.

Cons

The new web layout is less easy to use than the previous design. The scroll down list of countries isnt programmed that well (ie cant type in United Kingdom, have to scroll all the way to bottom)

Pros

Loopup is very easy to setup and allows the options of voice only calls or Desktop Sharing. Installation is simple and gives the option to use only a dial in, web browser or an app from your smart phone! It is intuitive and has great sound quality/performance.

Cons

Overall it is a great solution. The team is ready to support any questions and work through issues as needed. It does the job!

Pros

The outlook and meeting integration has been easy and excellent!

Cons

Enterprise level subscription cost can be a little high.

Alternatives Considered

Reasons for Switching to LoopUp

Pros

Ease of Access:
I can connect to my meeting in mater of minutes, through laptop or cellphone. I can dial through my desk phone or direct a call on my cellphone.
Setting up a meeting with my counterparts from other part of the world has become so easy, just need the loopup details.
Can record my meeting and can even share my desktop to give a presentation

Cons

The option through which you can mute the attendees of a meeting. At times it works and at times it doesn't . But I believe it's really good feature - if it can be made more accurate it can do wonders, especially on call where there are many attendees.

Pros

The call-out functionality and ability to see who is on the call and the simplicity of the product

Cons

When sending out an invite to new users many do not join via the link, I think this could be made clearer in the invite with a "click here to join" button rather than a link with a random selection of numbers and letters which puts less tech-enabled users off

Pros

Its easy to use as a collaboration tool for meetings and presentation screen sharing.

Cons

software updates for screen sharing, the timing for these updates are usually during a meeting.
Id like an email notification in order to perform these updates prior to a meeting so that the meeting attendees don't have to wait while i update the software.

Pros

Quick and easy to start a call, easy to dial in via mobile

Cons

Sometimes screen sharing is an issue, requires extra download to share a screen

Pros

Easy to use, fast. The interface is very user friendly. Very fast

Cons

No particular negative, always had a good experience using this product

Pros

I like the fact that by clicking on a link gains access to your video/audio calls

Cons

I think they need more work on the recording piece. The audio and video components are not in sync when in playback mode.

Pros

Ease of connecting (single link click and all sorted), audio quality, outlook plugin integration.

Cons

Nothing really, the software works flawlessly.

Pros

I like that I can have multiple calls
I like the ease of finding numbers for other countries

Cons

So far there isn't anything I don't like

Pros

Starting meeting via a cellular call, saves phone numbers, easy to use

Cons

Occasional service interruptions, cost of service can discourage customers from using it

Pros

It is very easy to use and it do not require any of the participants to install any software.

Cons

The screen sharing resolution is not top notch.

Pros

Ability to see who is on the call and speaking, as well as muting remotely for any issues

Cons

Screening sharing connectivity is very slow sometimes, takes a bit to boot up and maintain reliability.

Pros

Very easy to use - never drops the calls, and clear voice quality for all participants.

Cons

There is nothing I dislike about this software.

Pros

It is easy to use on our laptops and phones. Our conference calls run smoothly.

Cons

A lot of the people on the conference calls have difficulty connecting via the url provided.

Pros

Event through the beginning of the pandemic in March and April 2020, when many peers in the industry were having trouble getting their conference lines to work, LoopUp worked every time.

Cons

N/A I don't have any cons with LoopUp at all.

Pros

Ease of use and mobile application, direct dial-in via call from LoopUp to phone.

Cons

Functionality of screen share. Would like more options such as choosing which screen and application to share instead of dragging the frame.

Pros

I work at a major law firm where attorneys rely heavily on LoopUp for conference calling. It is important that it is as functional and easy to use while in office, as well as working remotely. I appreciate how user friendly LoopUp is.

Cons

You will need to adjust your sound settings to the conference tool you are using at that given time. I work in between five manners of conferencing daily, depending on the team I am working with.

Pros

Ease of use, Good Customer Support, screen sharing is easy for all parties

Cons

Nothing comes to mind. Just be careful when having multiple meetings back to back that you use multiple meeting rooms.

Pros

LoopUp is easy to use not only for non-technical users, but also for users who utilize the app for the features

Cons

Nothing really. I was sad that our company switched to something else.