--- description: Review of Salesforce Field Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Salesforce Field Service | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [HVAC Software](/directory/1552/hvac/software) > [Salesforce Field Service](/software/102971/field-service-lightning) # Salesforce Field Service Canonical: https://www.softwareadvice.com.au/software/102971/field-service-lightning Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/102971/field-service-lightning?page=2) > Salesforce Field Service is a solution that helps dispatchers and mobile employees schedule appointments, manage inventory, and optimize resource utilization. It allows staff members to create work orders and integrate them with accounts, contacts, assets and other data across the Service Cloud. Salesforce Field Service comes with geolocation and navigation capabilities, which enables on-field employees to find optimum routes and maintain records for all service history locations. The Einstein AI module lets supervisors use image recognition technology to identify assets and equipment parts and prescribe a course of action to technicians remotely. Additionally, managers can utilize the analytics functionality to gain visibility into operational performance, employee KPIs and customer complaints. Salesforce Field Service comes with iOS and Android mobile applications, allowing users to manage activities remotely. Support is extended via phone, live chat, documentation, email and other online measures. > > Verdict: Rated **4.3/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 33 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 50.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: It offers a 30-day free trial. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, India, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand, United States, Vietnam ## Features - API - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Scheduling - Barcode/Ticket Scanning - Billing & Invoicing - Bills of Material - CRM - Calendar Management - Collaboration Tools - Communication Management - Compliance Management - Contact Database - Contact Management - Contract/License Management - Customer Database - Customer History ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [HVAC Software](https://www.softwareadvice.com.au/directory/1552/hvac/software) ## Related Categories - [HVAC Software](https://www.softwareadvice.com.au/directory/1552/hvac/software) - [Manufacturing Execution Software](https://www.softwareadvice.com.au/directory/164/execution-systems/software) - [Field Service Management Software](https://www.softwareadvice.com.au/directory/4540/field-service/software) - [Service Work Order Software](https://www.softwareadvice.com.au/directory/1544/work-order/software) - [Field Service Mobile Apps](https://www.softwareadvice.com.au/directory/1875/mobile-app/software) ## Alternatives 1. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 2. [FieldPulse](https://www.softwareadvice.com.au/software/109782/fieldpulse) — 4.6/5 (411 reviews) 3. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5058 reviews) 4. [Skimmer](https://www.softwareadvice.com.au/software/89281/skimmer) — 4.9/5 (226 reviews) 5. [BuildOps](https://www.softwareadvice.com.au/software/426830/buildops) — 4.5/5 (151 reviews) ## Reviews ### "Review for Salesforce" — 5.0/5 > **Nataliya** | *2 March 2026* | Arts & Crafts | Recommendation rating: 7.0/10 > > **Pros**: I've seen competitors costing even more and performing less than Salesforce, so i can't complain now. > > **Cons**: It is still a costly service, but at the same time, prices are going higher and higher, and we need to choose a better value for our money > > At the end of the story, it is worth of it's price and I definitely recommend it for your company. use it and enjoy ----- ### "Must have for field techs- no downtime" — 4.0/5 > **Verified Reviewer** | *5 August 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I love that there is virtually, even if our few field techs don't have internet. They can still access their schedules, see what vans/equipment is available, and we can also refer or send them articles ("manuals" ) to help them on jobs. > > **Cons**: We are enjoying this software. Well, really used more as a mobile app by our few field techs, as our company still is small scale. I would also make this slightly cheaper. > > I feel that it has helped us fix customer's issues more efficiently when we can connect with our field techs quickly, and inform them of any last minute scheduling changes via the app. ----- ### "Planet Salesforce Delving into Field Service" — 3.0/5 > **Jay** | *12 December 2019* | Financial Services | Recommendation rating: 5.0/10 > > **Pros**: I like the fact that Salesforce is now in the field service industry with Field Service Lightning. This essentially means that Salesforce is no longer stuck within the four walls of the office and now has endless reach to all technicians in the field. > > **Cons**: I strongly dislike that FSL's "Out of the Box" and extremely generic. There is little to know industry specific aspects associated with the software and there's a myriad of other SaaS softwares that are industry specific. FSL is not a one size fits all platform. > > It was just a mere upsell by the sales staff at Salesforce. We all know Salesforce it is a cut throat environment and it was a case of account executives looking for an easy upsell for their team's quota relief. ----- ### "Salesforce - Good Option if you take the time to learn it" — 4.0/5 > **Verified Reviewer** | *23 July 2019* | Internet | Recommendation rating: 6.0/10 > > **Pros**: There are a lot of different useful features for this product > > **Cons**: Some of the features are not as user friendly as I would like > > Field Service Lightning allows me to stay organized and keep everything in one portal, including important documents, interactions with clients, statuses, and progresses and boards ----- ### "Meets expectations" — 4.0/5 > **Verified Reviewer** | *11 September 2019* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Their sales management and tracking interface helps our business easily manage all customer accounts > > **Cons**: I wish customer support was more accessible. We have emailed and called, and their response time is always slow. > > All our accounts and data are overall less overwhelming to manage ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/102971/field-service-lightning?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/102971/field-service-lightning) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data