--- description: Review of Stitch Labs Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Stitch Labs | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Inventory Control Software](/directory/2089/stock-control/software) > [Stitch Labs](/software/154858/stitch-labs) # Stitch Labs Canonical: https://www.softwareadvice.com.au/software/154858/stitch-labs Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/154858/stitch-labs?page=2) > Stitch Labs is an integrated, cloud-based inventory and order management solution that caters to mid-size multi-channel retail brands. Stitch serves as an operational hub to brand operations, centralizing inventory across all sales channels and locations for greater visibility and control. With features in inventory and order management, fulfillment, purchasing, and financials and reporting offered in an intuitive, user-friendly design, Stitch provides brands with operational efficiency built for scale. Stitch integrates with a variety of sales channels including Shopify, Magento, and BigCommerce, as well as marketplaces like Amazon. Stitch also offers integrations with various POS solutions like Square and Shopify POS to support brick-and-mortar retail locations, as well as proprietary integrations to 3PLs. Additionally, Stitch offers customer service and support with implementation and customer success managers in addition to email, chat, and phone support. > > Verdict: Rated **4.5/5** by 190 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 190 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Stitch Labs - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 799.00 - **Pricing model**: Per Feature - **Pricing Details**: Plans start at $799 and move up from there according to your unique business needs. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - API - Accounting Integration - Alerts/Notifications - Approval Process Control - Backorder Management - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Check-in/Check-out - Commission Management - Cost Tracking - Customizable Reports - Data Import/Export - Data Synchronization - Email Marketing - Employee Management - Forecasting - Inventory Management - Inventory Optimization - Inventory Replenishment ## Integrations (17 total) - Adobe Commerce - BigCommerce - Descartes Peoplevox - Lightspeed Retail - NuORDER - PayPal - QuickBooks Online - QuickBooks Online Advanced - Scout APM - ShipStation - ShippingEasy - Shipwire - Shopify - Square Point of Sale - Stripe ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Inventory Control Software](https://www.softwareadvice.com.au/directory/2089/stock-control/software) ## Related Categories - [Inventory Control Software](https://www.softwareadvice.com.au/directory/2089/stock-control/software) - [Order Management Software](https://www.softwareadvice.com.au/directory/1730/order-management-system/software) - [Retail Management Software](https://www.softwareadvice.com.au/directory/2025/retail-management/software) - [Online Inventory Management Software](https://www.softwareadvice.com.au/directory/1592/online/software) - [Purchasing Software](https://www.softwareadvice.com.au/directory/528/purchase-order/software) ## Alternatives 1. 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This is by far one of the best assets to being involved with Stitch. -Allows for multiple sales channel information, so you can work on multiple websites and see which channels are performing better. -Gosh, there's so much more; such as having the ability to work with drop shipping products from wearhouse's, implementing shipping websites to help you work with mailing labels, and ordering products with their invoice services. Overall, Stitch is a FANTASTIC PRODUCT\! I highly recommend this to everyone. > > **Cons**: -One of the biggest cons that I have with Stitch though, is that they do not offer Phone support unless you pay a hefty premium for it. This is one big draw back when you have issues with Stitch integrating with other platforms due to these other platforms changing code, etc... Sometimes it is substantially easier to get on a phone with a Rep or Tech from Stitch, and talk about these issues in real time, rather than waiting on a rep to get back to you via E-Mail. This can get frustrating from time to time, however, they do get back to you between 12-24 hours later. They do offer "Getting Set-Up" phone calls with reps that guide you through the installation, integrations, etc... and that is a great service, however Tech Support I believe should be included with the price you do pay for Stitch. -Upgrades cost $$$, and these upgrades are a sort of "A-La-Carte" style unless you really get into the higher pricing structures. It can be pricey for a small business to really get into the big benefits of using StitchLabs, however based on our interactions and experience with Stitch, it is very valuable to have some of these upgrades. > > Our company, Luckless Clothing, has been searching for a service that can help assist us with tracking merchandise sales from within our storefront, as well as our online marketplace. StitchLabs not only meets those needs, but exceeds them. They've been such a valuable asset to helping us manage our inventory, and not waste valuable man hours hand counting our stock of well-over 150 items. You can only imagine how confusing it was counting stock three times a week, wasting hours upon hours making sure that we weren't selling items online that were sold here in store. It was an utter nightmare, and Stitch helped us alleviate those pains. It is extremely easy to integrate into your website, or into nearly any platform you currently use like Storenvy, Etsy, or other big sales marketplaces. In addition, Stitch does a fantastic job integrating into our Square Stand for our in-store sales, and helps us keep up to date information and purchasing trends for all of our sales channels. I would recommend anyone to use Stitch if this is an issue that you struggle with. ----- ### "Great Inventory System for Small Business" — 4.0/5 > **Cally** | *16 March 2015* > > **Pros**: 1.) This software is great for fashion/clothing businesses that have numerous products and product variants, such as style, size, color. It allows you to add as many custom variants that you need per product. 2.) Easy entering Purchase Orders for products received that immediately updates your on-hand inventory. 3.) Order entering is seamless with a great interface and search feature for existing products. 4.) The ability to create a packing list for all orders is by far my favorite feature. This is great if you work with large wholesale orders and consignment accounts. 5.) Inventory look up for stock versus "committed" in open orders is key to daily selling. 6.) Integration with on-line selling platforms such as Big Commerce is extremely helpful in managing your own webshop. 7.) The Invoice \& Payment "push" feature to Quickbooks Online is a great help. 8.) If you make a request for a feature, your voice is heard and they will consider adding it to their "to do list" > > **Cons**: 1.) Stitchlabs does not yet have a feature that can merge existing contacts. This currently has to be done manually. 2.) For Invoicing, it does not automatically calculate due date for Net 15, Net 30 options. 3.) The invoice "push" feature to Quickbooks on-line creates a new Stitch Labs generated contact and required you to merge the contact in Quickbooks which is time consuming. > > I am grateful to have found this inventory management system when I launched my clothing line several years ago. Currently I sell two collection of 30 styles per year in multiple colorways through a variety of channels: Wholesale boutiques, retail outlets, consignment accounts, private clients, on-line store and through a series of sales representatives. My inventory exists in multiple locations and is sold daily to each of these outlets. Stitch Labs has helped me with many of the hurdles of growing a business. This software continues to improve year after year. ----- ### "Do not use stitch if you sell on ebay" — 1.0/5 > **Weiwei** | *24 June 2014* | Wholesale > > **Pros**: easy to use great customer support > > **Cons**: inability to integrate with ebay system serve down > > I read about the great reviews on the internet about stitch labs. Guess what, I tried it twice in 6 months time; it turned out to be a waste of time to say the least. The biggest bug stitch has is inability to work with ebay listings (they require all ebay listings to be 30 days duration. We followed their rules - delete all GTC listings and created them under 30-day duration. Yes, right we lost our sales history, like how many sold under GTC listings). Even you have changed all ebay listings to 30days, still it will cause problems for your ended listings with GTC duration - stitch will auto list those that you've ended. We had this situation 6 months ago and 6 months later they still have not fixed it, which caused quite a chao to our ebay listings and business - I had to manual delete each of the activated listings forced by stitch in every 10-15 minutes. I guess stitch should have not advertise it integrates with ebay while it's not yet, to say the least. In addition to this issue, we also observed that there are sometimes a system down on their server - we noticed that orders pulled from stitch and shipped via shipstation did not get updated status back to the marketplaces. This was frustrating because (1) we were not sure if those orders were actually shipped or not; (2) orders can be marked as shipped late if tracking is not uploaded in 1-2 business days. There are some other smaller bugs they may have, but those are the biggest two. I understand no system is perfect; however, I do not think a company should advertise service/products for sale if they are not ready for the public. I really wanted to love stitch but to me my experience with them was a total disaster. Emailed them about our bad experience and problems we found. No apologies ever said. Extremely disappointed. I wouldn't recommend stitch labs to anyone who sells on ebay. Thanks and good bye to stitch - there are plenty of programs out there that does not require 30-day duration listing on e ----- ### "The heart of our brand" — 5.0/5 > **Jeremy** | *8 December 2014* > > **Pros**: Fantastic customer support. (Hi Con\!) Great platform, does what I need, new back end is fast and has been reliable > > **Cons**: It is SaaS, so it does what it does and if you want to work outside of that you can't. Well, except that they listen to their customers and add the most important features\! Yay bundling. > > Not sure how we would manage our business without Stitch\! We started using Stitch Labs a couple of years ago now and keep finding new ways to make it even more central to efficient and effective operations. And Stitch keeps adding more ways to make the platform even better. The recent updates including bundling filled a hole we were missing, and the feature (and others) came directly out of user feedback. Even when there are issues Stitch has been fantastic, with extremely responsive and personal customer service (Thanks Con\!) and great communications. Their twitter status account keeps me updated if there are any issues and those have been few and far between. We use Stitch to manage our entire process, from sending POs to our manufacturer, to receiving and synching inventory, managing billing \& fulfillment across multiple service platforms, and our central hub for all order management, shipping, customer contacts/crm, and more. We're taking orders in real time at tradeshows now, too, so I can take the order and bill the card for a deposit before the buyer even leaves the booth. I look forward to it cutting down on those "bad" orders going forward. Stitch was basically made for us, whether it is on Shopify alone with the great integration here or across multiple platforms, online and now even offline. ----- ### "Perfect At What It Does." — 4.0/5 > **John** | *27 February 2015* | Marketing & Advertising > > **Pros**: \*Easy to learn \*Well laid out platform \*Reliable \*\*\*Great customer support\*\*\* > > **Cons**: I do have a few negatives to point out. I personally do not like Shopify and at this point that is the only platform you can "push" listings to. I would like to see the ability to "push" to Amazon and BigCommerce. I would really like to have the ability to do an inventory search and NOT be forced to choose a specific inventory item. (I would like the ability to sort or filter by specific things. ie; color, or brand and be able to see a list of ALL available inventory.) > > I've been using Stitch for exactly 1 year and they have gone through a lot of upgrades since then. It does a great job of keeping my inventory updated across the different platforms I sell on. I did tried 2 other platforms before settling on Stitch. I know people have complained about not having phone support, but since they are almost always available during business hours on chat, it's never been an issue for me. The couple of times i've had to send an email instead (like at night), it's been answered the next morning. I use FBA for a lot of our inventory and one thing i've really come to rely on is the ability to push an order from outside Amazon to their fulfillment center. That has been a major time saver. While the system does have limitations, I'm happy with what Stitch offers for for the money. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/154858/stitch-labs?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/154858/stitch-labs) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data