About Prime Suite











Prime Suite pricing
Prime Suite does not have a free version and does not offer a free trial.
Alternatives to Prime Suite
Prime Suite Reviews
Feature rating
- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
We've Used Primesuite for 7 years!
Pros
We started off with local servers in our office to house PrimeSuite. We've since transferred to the cloud-based version and love it! Since we made this transition it's allowed us to open multiple locations seamlessly. We've even integrated patient reminders and a collection service. PrimeSuite does it all for us!
Cons
This software can be a little expensive. If you can justify the cost, I would highly recommend it.
- Industry: Medical Practice
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Nobody loves their EHR
It works well with daily activities and getting the important reports. Its system to generate specific/customized reports is challenging.
Pros
The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018. Responsive and professional. In my opinion if I lost my GRS team, I would leave Greenway.
Cons
Service and response times to issues. We still have open tickets from December in the middle of February.
Alternatives Considered
athenaOneReasons for Switching to Prime Suite
We had Greenway when I started. Due to the lack of support, I was very tempted to go back to Athena.- Industry: Medical Practice
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
PRIME GREEN WAY.
I did use in the past practice fusion, nextgen, practice partner in the previous job before going in my on own I will rather use practice fusion again, I do have the view as a physician and owner of the practice.
Pros
The billing software works well, I found it difficult to find a claim that was not paid why ( all the information is there) you need to get used to finding it, it is not easy to see and find a thing quickly.
Cons
Very difficult for family medicine you need to expend a lot of time doing your set up otherwise paid a lot of money for training and still do your own work " Forget about free training" the free training is just for you to start using greenway, finding diagnosis is difficult it takes a lot of time, sending prescription also take time, you have to save everything before you move to the next step in your note otherwise you can lose the information, make sure your contract has everything you may need in the future otherwise they will charge you for even a smile in from of prime suite, the sale person will tell you everything is included make sure you take your time reading and getting everything in written ( e-prescribe free: not true for control medication you have to pay extra if not written in the initial contract, asking for update or more training it can take weeks even when you have to pay.
- Industry: Medical Practice
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Greenway PrimeSuite Review
We have been with Prime Suite for many years- they have had many growing "pains" over time, either with product management, customer service or just what direction the company is going in general. I do feel that they have definitely redirected and have placed success of the clients as priority.
Pros
One of the main pros for Prime Suite is its user flexibility. Staff are able to customize screens, templates, filters across the entire software application that best fits their needs and productivity. It lends itself to different "levels" of system users.
Cons
Reporting functionality can be challenging due to how the data is stored.
- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Tier 1 Orthopedic & Neurosurgical Institute--Cookeville TN
We went from paper charts and a little $ software the doc purchased when he started the practice back about 20 years ago, to Greenway's PrimeSuite in 2007. It was an awesome experience because they sent people to our office to spend a few days training on the PM side and we went live on it first.Then they sent the clinical side trainers back a month later to get the physicians trained on template building and gave us great instructions on how to implement it slowly rather than jumping in with both feet. We recently merged with another site who also went on PS about 4 years ago. They aren't utilizing it to it's fullest capacity so I am hoping to train them and get them to loving it as much as we do!
Pros
It's built on one platform rather than the chart side being separate from the PM side like some of the earlier EHR's were. Support is wonderful...love the live chat when it's available. The Greenway community website is very helpful to log cases and blog with other users. If I have an urgent support issue I can call support and get help from the person who answers the phone or they will get me to someone to help me. That is a real plus when you have doctors in the clinic and they have a script error or something urgent.
Cons
The thing I like least is user rights. I wish there was an easier way to know which user right affects which part of the software. It's sometimes called something totally different in user rights than what it is called in the software. Setting up new users would be easier if we could copy another user.
Wish there were a little help with PQRS, MU, MACRAS & MIPS. It's pretty difficult for specialties to meet the requirements and takes a lot of research, google and networking with others to get it done. I don't know if we ever did get enough measures in the list to make our last MU attestation.
Related categories
- Community & Federally Qualified Health Center Software
- Pain Management EMR Software
- Web-based EMR (Electronic Medical Records) Software
- Electronic Medical Records Software
- OB/GYN EMR Software
- Urology EMR Software
- Certified EHR Software
- iPad EMR Software
- Family Practice Electronic Medical Records (EMR) Software
- Web-based Medical Billing Software