Prime Suite

We've Used Primesuite for 7 years!

Nobody loves their EHR

It works well with daily activities and getting the important reports. Its system to generate specific/customized reports is challenging.

HIPAA nightmare upon retirement

Recently changed to semiretired status and exited this software platform. I purchased a 3 month extension specifically to allow time for exiting and transfer of necessary information. Unable to extract financial records despite multiple contacts with customer service. I was told that I could transfer the date out only at the end of use. As I reached the end of my extension I attempted to transfer data. I was then informed that the data only came in and a format that does not allow access, except by transferring to another third party. I investigated these options very closely and could find no platform that could provide this function for less than $8000.

This is an unreasonably burdensome cost for the exit of a small practice. I lost the chance to follow-up collections of outstanding accounts. It also means that I cannot respond to patient requests for this data. This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data. In retrospect, if I was just given basic support a customer service, I could have selectively printed PDFs of individual patient's statements. There is no excuse for not providing data in the simple usable format that can be exported to Excel or Google sheets. This conversion is offered by third parties.. After all the years and all the money paid Greenway, the should have provided this data conversion internally. I was led on until they extracted a 3 month extension contract from me.

Primesuite for large groups

We've been using Primesuite since 2013. We are a large (and growing) Gastro practice in Florida with about 250 users and 20 locations. We migrated every office over from their EMR/ paper onto Primesuite and just like any other EMR, we have had many ups and downs along the way. We have experienced growing pains on our end as well as growing pains on Greenway's end. No one is going to be 100% satisfied with their EMR company, but it's the nature of the beast. I like the flexibility we have with the system and the ability to customize so many different features for all our individual locations that it allows them to still practice as individuals. That being said, the more flexibility you have, the more confusing or harder it can be to grasp all the different possibilities. On the clinical side, there are many different ways you can tailor a workflows for each user in the office from set up, templates, orders, filters, tasks, etc.... I feel it is extremely user friendly and you can customize the system to fully utilize your time and streamline documentation in order to focus more on the patient. HOWEVER, you have to put the work into building it for YOURSELF.
On the other hand, I have heard it's a lot tougher than some of the previous systems on the practice/ billing side- especially since we need to keep everything separated by location. The larger we get the slower the system is in sending out claims or harder to run reports. I have heard a good bit of complaints from the billing side. I feel the clinical side of this software is better than the practice side, but I also mostly work on the clinical side. For larger practices there are a number of areas that need improvement, but you will find that in most systems as well.

We are Lakeland Surgical Clinic and we consist of 8 board certified general surgeons located in Jackson Ms. We offer the latest surgical techniques in Robotic, Bariatric, Laparoscopic, Breast and General Surgery in 7 different facilities in the greater Jackson area.

We have been with Greenway Medical Technologies since January 1st, 2005. We were with Companion Technologies, which at that time they were trying to go EHR and never could get there. Our new, younger physicians had wanted to look at a more user friendly computer system and they wanted something that would take us into the future.

We are currently on the latest version of PrimeSuite and the capabilites are endless. I actually went through the implementation process in 2004 and went to Carrollton for training. They actually sat down with us one-on-one and what they helped us build, we are still using in our office today. When it came time for the office as a whole to train, Greenway sent four trainers (two for chart and two for administrative) and they made the transition as smooth as possible. They made sure that everyone, including the physicians, were comfortable using the system before they left.

The support that we get from them is like no other. They pride themselves on really helping the consumer. I remember before we actually hired ICS as our IT company we were trying to do it ourselves. Well, one of the network switches went down so half of our office was not able to work. I did not really know what to do except to call Greenway Support. I was in a panic and Al who works in support and Greenway diagnosed my problem, he then called Best Buy to get them to hold the piece of equipment that I would need to replace and then he walked me through getting those users back online again. Now if that is not customer service then I am not sure what is.

We currently have implemented PrimeMobile, PrimePatient, PrimeSpeech and parts of PrimeDataCloud. Each of these Primes are awesome in their own right.

PrimeMobile is great becasue the physician can actually in put a picture or free text a note directly into the patients chart from the hospital while they are making their rounds. They can also check their schedule, view the full patients chart and create a charge from their phone/ipad.

PrimePatient is a very nice feature because the patient can communicate with us through this portal without having to make a phone call. The Patient forms and Health History forms that the patient fills out online directly imports into our system. The patient can also pay their bill on line as well as request prescriptions, medical records, ask a question to our nurses/doctors and even make their own appointment.

PrimeSpeech, which our doctor LOVES gives him the capability to dictate directly into the chart, which improves time savings and accuracy.

PrimeDataCloud is where we go to visit our dashboards. This holds our PQRS measures and it is very user friendly when you go to fill out the information and submit it all to CMS. You have the ability the send patient records for a single visit to other providers/hospitals.

With the help of Greenway Medical Technologies and their Primes we have been able to achieve meaninful use Stage 1 Year 2. We have attested and recieved 266,500.00 in Incenitive money. So if we had it to do all over again, well you bet your bottom dollar we would do things exactly the same.