AdvancedMD EHR

Pros

Advanced scheduling as well as great support from product development team.

Cons

Poor integration and very expensive service.

Pros

The thing that I appreciate the most about AMD is that if / when I cannot find an answer to an issue that I am facing through the extensive library of training and support videos and articles, the support desk is just a phone call away and are always quick to resolve my issues.

Cons

The biggest con that I face with the software is the inability as an administrator to delete certain things. Our clinical staff do not always pay attention to details, and sometimes things happen that need to be deleted.

Pros

The EHR and PM (billing module) are well designed, efficient, and they work. The portal is very functional: patients can make appointments, make payments, see what medications were sent and the pharmacy to which they were sent, make out forms and submit them. Overall, the EHR and PM are powerful, if expensive, but you get what you pay for.

Cons

The eRx function is very inefficient. For example, to resend 4 medications, you have to select each one, hit "Resend" which then requires you to send each one individually, or save each one to the main console, select each one again, and then send. To resend 3 CII medications, you have to rebuild one Rx, which then can be duplicated, save to console, then reselect, and then send. AMD uses DrFirst EPCS which requires you to select each scheduled med individually, and then in the EPCS you have to select each one again, individually, enter a password, and then enter a rolled 6 digit code from Symantec VIP (rather than tapping ID.me's column that pops up on your phone. The most recent update actually removed a "Quick Resend" feature so that now, as described above, you have to click each Rx to resend at least twice instead of once and send. The AMD team has made it clear they are not going to restore this feature in response to the heated negative feedback in the "Suggestions"/feedback box. Be sure to have your salesperson walk you through the eRx function before committing to AMD to be sure you know the inefficiency and lack of user response you are getting into.

Pros

The capability to document for Ambulatory surgical center, the versatility of customized components

Cons

Everything has to be type in, requires to fill a lot of boxes to complete one note

Pros

It is a compliant software to keep patient records

Cons

The customer service is horrible, the tool is not intuitive, it’s hard to pull reports, the patient portal is horrible, the integration with other software and the API is not good

Alternatives Considered

Reasons for Choosing AdvancedMD EHR

Switched From

Reasons for Switching to AdvancedMD EHR

Pros

Ease of use, ability to create/modify documentation

Cons

Minimal disruptions during system upgrades

Pros

Easy to use and great support from Advanced MD. Once the templates are set up then it is easy for the physician to complete their documentation quicker. Easy to print notes and medical records

Cons

The template set up takes sometime to complete and sometimes it can be cumbersome to navigate, however they are making improvements all the time. Over the last 17 years their EHR system has become much more user friendly.

Pros

I have been using AdvanceMD for 6 years now. It is well integrated and has all of the software that I need in running my solo medical practice. It contains PM, Reporting, Messaging, Faxing, Patient Portal, EMR and E-prescribing. It is very customizable.

Cons

It comes with a library of templates for the EMR but creating your own from scratch can be time consuming. Creating output of finished notes for these templates can also be difficult, but once it is set up it continues to work well.

Pros

Can customize to a SOAP format for notes.

Cons

Prewscribing is a nightmare. If you prescribe controlled substances this is not the program for you.

Pros

Initially, it was easy to use, but in the past couple of years, they don't seem to care anymore. Too many glitches down times, Then there was also the change health care outage. I've had the software for 10 year now

Cons

Terrible customer service, outdated features

Pros

Charting is easy and templates are comprehensive

Cons

It would be great if it had a specific allergy component.

Pros

The platform features, functionality, and ease of use. Training and Customer Service is excellent!

Cons

There is nothing about the platform or the service that we have found to be negative. We have no complaints and have found no "cons" with AdvancedMD!

Pros

Billing and Accounting was more streamlined/user-friendly to my recollection.

Cons

Attempting to put in information was difficult, and navigation from day to day was effective enough to be useful but streamlining appointment-making would have been appreciated. That being said, this was well over 5 years ago and I'm sure updates have been made.

Pros

easy to use and great support from [sensitive content hidden]

Cons

I have no problems with AMD software or My Rep [sensitive content hidden], they are both fantastic to work with

Pros

The EHR is fine itself. It has plenty of features.

Cons

The product is very expensive and unreliable. It is very glitchy and not the most user-friendly for our therapists. We've gotten several complaints from them. The software has a lot of potential but there are too many little nuances that make it inefficient and difficult to use. Currently, my schedule is down and this is how we operate and collect copayments. Unacceptable for it to be down for extended periods of time like this without proper notice or warning. We rely on this software to run our practice.

Pros

The integrated workflow included a PM platform that would have worked well for the billers and the EHR note templates were intuitive to the clinicians. The IT team seems very knowledgeable and helpful.

Cons

First, it only works in Internet Explorer. Not only does this limit you, but it causes problems as well. For example, each workstation has to be configured with specific internet settings before the program will even let you log into it. This is rather cumbersome for our practice given that there are ten office locations throughout the state. It became problematic when IE released a new version, though. Settings had to be reconfigured. Since certain functionality is not built into IE, downloads were required, and even then, certain links would not launch. ADP customer service informed me that it was a software issue on my end, and gave no assistance beyond repeating the steps I had followed.

Second, implementations do not go quickly. At nearly every step, I had to wait three to four weeks for the next step. It wasn't because I didn't have the necessary data, but because that was when the next meeting time was available. Also, the configuration IT groups were not on the same page. Configuration was trying to give me a live date when IT had not even begun the conversion work.

Finally, although willing to deal with the troubleshooting that was required to keep 25 clinicians and ten office staff configured correctly and to coordinate the implementation myself, I was not willing to sacrifice the efficiencies the sales team had promised. In the sales pitch, the cost for EHR was beyond our price point, and we declined to sign. The ADP sales lead suggested "EHR lite," which meant purchasing just the PM platform and using the templates and electronic notes available in the PM side. Since we have no MD, we do not need high dollar add-on functionality like eRx, so it sounded like a great option. I asked and the team verified that all the functionality I did need would be available in the PM platform, and it would just work a bit differently. Not so. As I got into the implementation phase, I was unable to create templates in the PM platform because my 2010 word processor was not an old enough version to work with the software. I manually created custom templates that customer service agreed should have worked, but which would not function as forms for clinicians unless they completed every note or report in a single sitting. As a solution, customer service proposed our clinicians finish all documents in a single sitting. No edits allowed. This is actually impossible for some evaluations. So no templates for us, and, honestly, even if they had worked, sales forgot to mention that prior note data and significant data like Dx would not be available to populate future templates. There was also no trackable workflow. Billers would not know if there were outstanding notes or when a note was completed unless they manually checked, which would have been possible because there was no way to limit access to the PM notes. You either have access to all notes (including office-related documents) or none.

Pros

We liked the idea of having an easy way to communicate with one another about patients.

Cons

1. Buggy and slow program. Doesn't work well on Chromebooks.
2. Chart files located in different parts of the software so you have to log in to an entirely different system (the practice management) from the clinical side. Ridiculous!
3. Implementation was the WORST. I paid $5000 to these people to design chart templates (and I sent photos and details, no less) and they still screwed it up royally. Online forms still do not port over to the patient's chart, and I just found out it has to be done MANUALLY in 2022. FAIL.
4. Patient facing appointment scheduler not showing all appointments
5. Billing is slow and follow up is practically nonexistent. We have to institute all back end follow up.
6. No ability to easily input referring physicians
7.

Alternatives Considered

Reasons for Choosing AdvancedMD EHR

Switched From

Reasons for Switching to AdvancedMD EHR

Pros

- Great billing platform with many ways to keep track of claims and payments
- We're able to manage 3 locations with a single system
- The system overall has a lot of great capability and most of the functionality we were looking for in a PM/EHR system. However, as noted below there are issues with how some of these capabilities work.
- Templates can be customized

Cons

- The EHR is not user friendly and leads to many new users creating notes that are not connected to a session as well as multiple redundant notes for a session.
- There is no easy way to track missing notes other than going session by session for each chart
- The standard reports are generally not very helpful as they provide few ways to customize and filter. The filters that are present are often not logical ways to filter data. What's more frustrating is that there are actually more useful reports that are in the system but they cost additional money to be added to a user's key. For example, a common filter type is to filter a range of providers alphabetically. AdvancedInsight does provide an enhanced reporting capability (for an extra cost) that relies on Internet Explorer and MS Silverlight all of which are old technologies. It is also somewhat difficult and time consuming to learn and still does not provide the ability to customize reports in the standard report capability. For that you have to pay AMD to make the changes or to add the report that already exists to your key.
- Printing chart notes requires a time consuming process of creating a Microsoft Word Merge template for each note template and then printing each note one by one. The Word Merge templates are complex to create and manage.
- Our sales rep guaranteed us a 95% first pass acceptance rate. After 7 months we are at 89%. There are several reasons for this and the company has provided us a credit but don't be fooled by the promises of their sales team.
- Adding new providers can take up to a month. Again we have been promised a 24 hour turn around time and yet sometimes have to wait weeks to get new providers added to our system. Note: we have the ability to add Users but only AMD can add providers.

Pros

That I'm retiring and don't have to deal with it anymore. I selected it becasue I'm visually impaired and for he most part it is easy to see. That's all i like about it. I wish I have chosen another system years ago.

Cons

Gouging for every add on. It could cost over $1,000 monthly with any bells and whistles added. Basic service was %730. i actually had a customner service rep hang up on me at 7PM. The have a few good people, and with the Javascript errors and other issues we've had they keep busy.. Long waits on the phone are the rule. They may take days to resolve an issue. No autosave or other means of recovering lost/ acicdentally deleted notes- and it isn't difficult to delete your work- and the customer ttraining is not that helpful. i have to design all my own templates. The sysrem, as I'm writibng this, is down for unknown reasons and of course, they're closed after 7PM central time. wE HAD lots OF PROBLEMS SCANNING IN labs, reports, etc. Every lab interface costs $40 a month. Telemed costs $130 a month. And, the gouges go on and on. i'm fed up and closing my office and they want $3,500 to download my data to disk. I'm a solo practitioner and don't have that much data to download. I'm hiring an IT guy to do it for a tiny fraction of their chartge.

Pros

I did like that we could customize the progress notes and patient forms
I like their integrated fax system

Cons

WE encountered problems with the RCM portion as they made numerous errors with our billing.
It takes 2-3 weeks for customer service to respond to your questions, even when entered in their ticketing system
The trainers are not users of the system and can not give functional workflow knowledge, they can only look up the issues and read from the manuals.
The billing department only enter information they do not assist with working claims , they will put the information in a worklist that the office or provider has to work.
The corporate office never responds to request to discuss your office account.

Pros

Templates are good. there is not much good to talk about. Any thing good is neutralized by amount of problems.

Cons

I am a physician that keep loosing my nosed when my medical assistant or front office go in to chart at same time save the chart before me. It also happens when some scans a documents and faxes a prescription on my behalf.
I have the RCM contract. EHR is Ok to use.. But they have multiple unscheduled maintenance during night time. Scheduled maintenance is only for 15 minutes and is very occasional. Unscheduled maintenance is very common and last hours. When you call them they make lot of excuses.
Billers are inexperienced. Lack knowledge of local insurance and Medicaid requirement. I have complained to them multiple times that they cannot bill medicaid clients for unpaid balances but still they keep mailing them statements. It is more than a year and they continue to bill my Medicaid patients.
Very bad on follow up after filing claims. My claims have gone past 95 days filing deadline without any update from advanced. You have to open a case with concerns that there is no claim on file with insurance and it already past filing dead line. Then they will file the claim and claim gets denied. Then we open case again to request them to appeals. They file the appeal and appeal gets denied and you lost your money.
They also do not apply payment correctly and you request them to fix the errors , they will not respond.
AdvancedMd does not take responsibility for claims being denied for going past deadlines. If you complain they do not respond to your emails.

Pros

We were never able to utilize the software. We received inaccurate information during the contracting process; then discovered all the questions we asked ahead of time and had answered, we answered incorrectly.

Cons

Avoid this company like the plague. Despite potentially having much higher ratings; our experience with this company has been awful. We asked the right questions; but received the wrong information. This was sadly not identified until after the contract was written. These folks are hands off and provide no assistance. The moment we discovered the numerous issues and reported them (ahead of our scheduled date of implementation), we waited over 30 days for an answer. The long awaited answer was “tough”. “Our finance team decided that since a contract was signed, we will require 90 days of payments to allow you out of a contract”.
We never implemented the system, never activated a single employee or provider, and are unable to utilize the software. However, we will be paying for 3 months of service for absolutely no benefit. We only identified 1 single ethical employee in the entire organization. They even debited our account a month ahead of the agreed term. Don’t waste your time. Their are many other SaaS providers available whom are much less expensive, much more helpful, much more ethical, and will aid in the successful operation of your practice/clinic!

Pros

Multiple screens available at one time is helpful. More functional PM than Health Fusion, but that's not saying a lot.

Cons

Customer Support is TERRIBLE! We were conned into believing that we would be fast tracked and set-up within two weeks. We had a lot of issues with getting Blue Cross Blue Shield set-up, and then e-remittance suddenly stopped after two months. This issues has still not been resolved 5 months later, and ADP keeps trying to send up to BCBS who says everything is fine on their end and that it's ADP's issue. WORSE, it's been 7 months and we are still not getting paid for Medicaid. We have called ADP multiple times, as well as Medicaid, and just today a Medicaid Rep took 5 minutes and figured out that our taxonomy code was listed in the box where our TPI was supposed to be.
We called ADP, and they tried to tell us it was our fault despite the fact that we do not enter that info -- they do. They then gave us a run around saying that they only put in standard data, but extra stuff is our responsibility. What?!?! How are we supposed to know that when they don't tell us, and how is putting in a TPI not part of standard date? ADP made it appear that all we had to do was fill out our information, send it to them, and they would handle everything else.
We have still yet to hear a response from our direct rep after 2 weeks. I forwarded the emails to customer service 3 days ago, and have yet to hear from them.
My office manager called asked to speak with a supervisor, and the customer service rep said, "What are you planning to get out of that?" I don't know. An apology? Most of the reps have been just as rude when we call. You would think the system would flag something when every single Medicaid claim was denied. Or note that we've been calling and emailing since February.
I use Practice Fusion for my EHR, and their customer service is much better despite being FREE! I wish they had a PM side, too, so we wouldn't have to deal with ADP, anymore. There's always Kareo, I guess.

Pros

It will find errors on claims prior to submitting them to insurance carriers. It allows for macro billing which saves data entry time

Cons

There are too many "add on modules" that you must purchase in order to get the functionality out of the program. There customer support is below average. We purchased an add on module that wasn't functioning properly. We noticed this 1 week after purchasing the module and made Advanced MD aware of the errors. It took them about 5 weeks to shut the program down and it caused financial harm to my practice and also upset many patients. The software was texting/emailing patients up to 16 times in one day. It was a significant error in the software code and Advanced MD refused to act quickly to shut down the module. In addition, Advanced MD continued to charge me monthly for the module even though it wasn't working correctly. They refuse to provide a solution.

Pros

Has everything for most medical practices. Integrated billing.

Cons

The software is great for software technicians and highly skilled medical office staff. However, it is NOT good for therapists. I was promised software that would have OT templates I could modify to meet my needs. I was shown examples of this. I was given a sob story of how they would hold my hand through the whole process. Unfortunately, the really was extremely different! There was no software to meet my needs. The creation of forms requires a degree in coding.

Alternatives Considered

Reasons for Switching to AdvancedMD EHR

Pros

It is very customizable. The ability to create your own templates and documents.

Cons

Setup is a challenge. Many of our clients are frustrated with AMD and think it stinks simply because they have setup issues with preferences, templates, etc. Once fixed, they love it.

Pros

Scheduling features, and tracking clientele visits for billing, progress notes

Cons

The lack of Android connections. Does not work well with Chromebook which we have.. and does not work well with Google sheets. We need a word program for some of the features

Pros

I really like the ability to customize this product to fit your needs. It is also a very user-friendly software. They also have very friendly, helpful customer support staff.

Cons

I honestly do not have anything that I do not like about this software. It is a great overall product.

Pros

Is a very good software but with growth AdvancedMD is losing its focus.

Cons

We have spent countless hours over the pasts 2 months trying to tech support for repeated software issues, and brown outs. Despite hours of lost productivity, and revenue, we have maintained a consistent effort to work with your team, and software. Despite this - we are continuing to a see decline in software functionality, and as a result are seeing massive impacts on our day to day operations and revenue. This is unacceptable. The basic premise of our contractual agreement with you, is that we should be receiving at least basic connectivity for the thousands of dollars we pay you. monthly.

its been a norm every month either system or some function not available after a patch or release. Speed degradation is common complain.
Our Practice, and patients and staff suffer as a result, and we lost lot our reputation with Patients and big financial lose for practice.

Pros

I like the search engine AdvanceMd uses, I can search by keyword or code number.

Cons

The graphics are a little outdated but the softwares functionality out weighs that by far.

Pros

WE did like its platform for efficiency, stability, and reports

Cons

We are a 300 employee billing company, pay a lot to ADVMD and can rarely ever get a person to help us with immediate issues. Sometimes it takes days to get a response. IT stops us from serving our clients

Pros

AMD practice management system is very easy to use. I am using this system since 2014 and I never had a hard time to training the users. AMD distric manager is very knowlegable and available anythime to help me.

Cons

The cost for optometrist practices are not affortable. This is the only cons that I am going through with my clients.

Pros

AdvancedMD's ability to customize your templates is very good. You don't have to submit changes you'd like to implement to their development team to get them done; with the right permissions you're able to go in and make any changes you need to and they are available immediately. It does however take quite a bit of practice and patience to learn how to fully customize word merge templates. Their customer service is pretty helpful and readily available. Some of the customer service reps are really dedicated to finding solutions and are willing to try any and everything to help you find it, while others are not. Their account managers are really helpful and truly do advocate for what's best for their customers.

Cons

As much as AdvancedMD is dedicated to enhancing their system, there are still some features that either need enhancing or don't exist, which for where we are in technology, could leave AdvancedMD lacking. For one, there isn't any marketing or referral data tracking in their Analytics feature. The customer survey isn't customizeable. Some essential features for telehealth are not there, for example an ask to mute feature. The connectivity for the telehealth feature could be better as well - we have lots of issues with patients and providers connecting to and maintaining their signal. If you don't have EDI agreements for electronic remittance, posting insurance payments is a very slow and tedious process with long wait times to navigate between fields. The online scheduling isn't truly integrated into their scheduling system. You have to create blocks and holds in order to populate the provider availability instead of it being able to see what's available based on the appointments that are already scheduled.

Pros

Easy to implement, easy to use and our sales rep, [sensitive content hidden], has helped us tremendously through the entire process! We continue to find ways to leverage Advanced MD to help our practice and Angie is just a phone call away to help us do that at a price that fits nicely into our budget.

Cons

Need improvements on reporting, other than that, functionality is everything we need.

Pros

Highly customizable to your practice and specialty. Our account representative, [sensitive content hidden], has been great over the years and is very responsive to our needs and always finds a solution for us!

Cons

There are several different ways/processes to do the same thing in the system. This can be great, because each person thinks differently and can achieve the same goal. However, this makes it difficult to train and have consistent processes because there are so many different ways to do one thing.

Pros

Ease of flow in PM to EMR for the Advanced Patient Forms

Cons

None at this time. I f there is issue Support is very helpful.

Pros

Without question the people and support from the company. The software is very good as well but without the backend support is just another piece of softare.

Cons

A little confusing learning the AdvancedMD language. Differences in terminology was a short term stumbling block. Once that was cleared up all is great.

Alternatives Considered

Reasons for Choosing AdvancedMD EHR

Switched From

Reasons for Switching to AdvancedMD EHR

Pros

Relatively easy to learn , integrated well with escripts/billing

Cons

6 months after retirement, they keep billing me after multiple calls. The files you must retain after coding are almost useless

Pros

Once you learn your setup, it's very nice and organized.

Cons

Someone has to set it up properly, it's slow, half the time it doesn't work

Pros

Easy of use where on laptop or mobile app.

Cons

The PM side is a bit complexed but manageable

Pros

Ease of use. All in one scheduling and EHR.

Cons

Occasional tech glitches, but usually quickly resolved.

Pros

I have found that this EHR excels for patient scheduling

Cons

There are better EMR for patient charting

Pros

Basically everything our sales guy promised us we got, great price, features that we knew we needed are available. (switched from paper charting, so went in completely blind).

Cons

Their customer service is by far my least favorite part. The implementation team was terrible and barely trained us, anything I understand about the system is because I figured it out myself through hours of trial & error/google searches/etc. Nearly every question or system issue we have had has been left unanswered, and almost any time I've reached out to support I can tell they have no idea what I am even asking. - You have to understand coding to make a simple note template. - The notes OFTEN have internal issues that change the note AFTER its signed.- There is no admin level that allows editing of a signed note...even when its a SYSTEM error and not user error. - Reporting is a MESS and very unorganized and difficult to figure out. You have to pay extra to get another level of reporting for BASIC information.- Things glitch all the time, support never knows why.- Even though it is a

Pros

Reviewing charts was pretty easy in terms of navigating.

Cons

It would be nice to have more short cuts instead of having to click extra to get to a certain part of the record.

Pros

AdvancedMD is easy to use while having all the features needed to manage a practice. And the treatment templates are customizable.

Cons

Not much. There are so many options, sometimes we forget where to find the feature we need.

Pros

Not much. Poor construction poor integration.

Cons

Almost everything is cumbersome, poorly directed, poor on screen definitions and problem trouble shooting.

Pros

That we stopped using them and switched to Athena.

Cons

They did not bill the insurance. Their team wrote off the claims without an attempt at billing the insurance company. When it was discovered, they then directly billed patients and sent soft collection letters without billing insurance again. Wrote off claims withOUT authorization.

Alternatives Considered

Reasons for Switching to AdvancedMD EHR

Pros

Helpful staff and lots of features in the system

Cons

Weekly meetings for 3-4 months to set up the system

Pros

Logging into the system is easy , just type in your name, password and office key

Cons

We do not have an account manager, so when something goes wrong with the system and it will, because technology always has a glitch we send emails and make calls to 1-800-nos-ervice!! They need to improve this part of the company to RETAIN customers.

Pros

It is a good program, but zero support.

Cons

The billing company is totally absent! It has set us back months in establishing our nurse practitioner's practice. Please don't go there!