--- description: Review of Guru Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Guru | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/5438/ai-it-agents/software) > [Guru](/software/103160/guru) # Guru Canonical: https://www.softwareadvice.com.au/software/103160/guru Page: 1 / 27\ Next: [Next page](https://www.softwareadvice.com.au/software/103160/guru?page=2) > Guru is a governed knowledge management platform that helps mid-market and enterprise organizations in technology, healthcare, financial services, retail, manufacturing, education, and other industries structure, verify, and distribute company knowledge across teams and AI tools. The software is cloud-based, accessible via a web application, browser extension (Chrome and Edge), Slack, Microsoft Teams, mobile app, and AWS Marketplace. Core features include AI-powered Knowledge Agents that deliver cited, permission-aware answers inside Slack, Teams, and browsers; Auto-Documentation that drafts content from meetings and tickets for expert review; and Quality Automation that handles the majority of content verification without manual effort. Duplicate and Conflict Detection identifies redundant content across connected sources. Proactive Knowledge Delivery surfaces relevant answers before users ask. Guru connects to 100-plus enterprise tools including Salesforce, Zendesk, Confluence, SharePoint, Google Drive, Jira, and GitHub, and can power external AI assistants via its MCP API. Organizations managing compliance across regulated industries benefit from centralized permissions enforcement, audit trails, SOC 2 Type II certification, and GDPR and HIPAA crosswalks. Support is available via a knowledge base, with additional options through the vendor's support channels. > > Verdict: Rated **4.8/5** by 640 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 640 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Guru - **Location**: Philadelphia, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Guru provides a tailored platform and expertise package based on your organization’s scale, knowledge complexity, and AI maturity. Each engagement includes the full AI Source of Truth platform along with implementation guidance, knowledge architecture design, and ongoing optimization to ensure your teams and AI tools deliver trusted, permission-aware answers from day one. Best suited for mid-market and enterprise organizations with growing AI and governance needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - AI Agent Configuration - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Adaptive Learning - Alerts/Notifications - Analytics - Assignment Management - Audio/Video Messaging - Autonomous Task Execution - Behavior Tracking - Calendar Management - Catalog Management - Chat/Messaging - Chatbot ## Integrations (14 total) - Confluence - Google Workspace - Microsoft Outlook - Microsoft Teams - NaVetor - Notion - SharePoint Integration - Shopify - Slack - Slack Connector for Jira - Smart Operational Analytics - Windows 11 - Zendesk AI - Zoho Flow ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [AI IT Agents](https://www.softwareadvice.com.au/directory/5438/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.softwareadvice.com.au/directory/5438/ai-it-agents/software) - [AI Agent Builder](https://www.softwareadvice.com.au/directory/5075/ai-agent-builder/software) - [Insight Engine Software](https://www.softwareadvice.com.au/directory/4440/insight-engines/software) - [Virtual Assistant Software](https://www.softwareadvice.com.au/directory/4488/virtual-assistant/software) - [Enterprise Search Software](https://www.softwareadvice.com.au/directory/4368/enterprise-search/software) ## Alternatives 1. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5315 reviews) 2. [Confluence](https://www.softwareadvice.com.au/software/430492/confluence) — 4.5/5 (3720 reviews) 3. [Document360](https://www.softwareadvice.com.au/software/96197/document360) — 4.7/5 (292 reviews) 4. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.6/5 (798 reviews) 5. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18810 reviews) ## Reviews ### "Excellent Knowledge Base Tool" — 5.0/5 > **EVANGELISTA,** | *21 March 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Guru is more informative tool that we are using to resolve my everyday cases. Its very helpful because all answer is their you just need to familiarize to it. > > **Cons**: A lot of information you need to be specific with the information you need in order for you to get the correct answer you need > > It was perfect its my life saver makes my cases more easier and accurate in just one search all information you need is there. ----- ### "Thanks Guru\!" — 5.0/5 > **Natalie** | *30 January 2025* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: I love how easy it is to find relevant information. Also the plug in's slack and google are great and easy to use. > > **Cons**: Nothing, it's a great tool for navigating company information. > > My experience with Guru has been nothing but fantastic. We got it implemented within our Go To Market team recently and its so easy to navigate. I use the Google extension a lot while working. ----- ### "Goodbye, confusing folders. Hello, Guru." — 5.0/5 > **Jenna** | *8 January 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I just started a new role from my company and Guru has been a lifesaver. Instead of bothering my team lead every 3 minutes, I just search on Guru first. It’s really straightforward and honestly feels like having a cheat sheet for work. > > **Cons**: Guru will really force you to be organized\! You can't just be messy with your files like you can in Google Drive. LOL > > I’ve had a top notched experience with Guru for almost 3 years now\! When I first started, I was overwhelmed with all the information I had to learn, but with Guru, everything was easy, without feeling like I was annoying my team lead and co-workers from time to time. It’s super simple to search, and I love that I can see exactly when a piece of info was last updated so I know I'm not looking at an outdated info. ----- ### "GURU, a great tool\!" — 5.0/5 > **Ricardo** | *6 August 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Reliable, with lots of possibilities in the documentation creation process, never saw it getting it's service down for any reason. Easy to update and share new information with the team. A incredible source for documentation, as we primarily use it on Support. > > **Cons**: The search engine is a little crazy, sometimes you can't find the exact document your searching for, but it could also be an issue with the tags and titles inputted. > > Allow for a great database of support/project database, making life easy for the team and collaborators. ----- ### "Employee Guru overview" — 5.0/5 > **Fernanda** | *16 July 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: AI-driven, context-aware search integrated into tools like Slack, Chrome, Salesforce, and Teams. Instead of relying on keyword matches, it understands the intent and delivers relevant, accurate answers within your workflow. > > **Cons**: The limited feature set and user allowance in the free plan make it less viable for larger teams or use cases requiring more advanced functionality ----- Page: 1 / 27\ Next: [Next page](https://www.softwareadvice.com.au/software/103160/guru?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/103160/guru) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data