--- description: Review of Salesforce Commerce Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Salesforce Commerce Cloud | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [B2B eCommerce Platform Software](/directory/4328/b2b-ecommerce-platform/software) > [Salesforce Commerce Cloud](/software/103196/salesforce-b2c) # Salesforce Commerce Cloud Canonical: https://www.softwareadvice.com.au/software/103196/salesforce-b2c Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/103196/salesforce-b2c?page=2) > Salesforce Commerce Cloud is an eCommerce platform that allows businesses to manage their entire commerce operations on a single platform. The platform caters to a wide range of industries, from retail and consumer goods to manufacturing and B2B enterprises, enabling them to manage their B2C, B2B and direct-to-consumer channels. The platform utilizes artificial intelligence to personalize the shopping experience. It offers customers tailored product recommendations and a conversational AI-based digital concierge to assist with product searches, order tracking, and more. Additionally, the platform's AI-enabled tools help merchants streamline tasks, including merchandising, inventory management and marketing. Salesforce Commerce Cloud's omnichannel capabilities allow businesses to sell across various channels, including digital storefronts, social media platforms and online marketplaces, all managed from a central platform. Additionally, the platform integrates commerce data with CRM and marketing data, providing businesses with a unified view of their customers. > > Verdict: Rated **4.5/5** by 100 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 100 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Salesforce Commerce Cloud offers a free trial. Contact Salesforce for details about paid subscriptions spanning across Starter, Growth, and Plus plans. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and 1 more ## Features - API - Accounting Integration - Activity Dashboard - Alerts/Notifications - Backorder Management - CRM - Campaign Management - Catalog Management - Channel Management - Contact Database - Cost Tracking - Credit Card Processing - Customer Accounts - Customer Database - Customer History - Customer Management - Customer Segmentation - Data Security - Data Synchronization - Delivery Management ## Integrations (100 total) - AddressTools - Adyen - Akeneo Product Cloud - Annex Cloud Loyalty Experience Platform - Antavo - AppOmni - Artifi - Aspire - Astonous Ship - Avalara - BILDIT - Bazaarvoice - Blackthorn Payments - Blue Canvas - BlueSnap ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [B2B eCommerce Platform Software](https://www.softwareadvice.com.au/directory/4328/b2b-ecommerce-platform/software) ## Related Categories - [B2B eCommerce Platform Software](https://www.softwareadvice.com.au/directory/4328/b2b-ecommerce-platform/software) - [Order Management Software](https://www.softwareadvice.com.au/directory/1730/order-management-system/software) - [Multi-Channel eCommerce Software](https://www.softwareadvice.com.au/directory/4218/multi-channel-ecommerce/software) - [Headless eCommerce Platforms](https://www.softwareadvice.com.au/directory/4080/headless/software) - [eCommerce Software](https://www.softwareadvice.com.au/directory/4340/ecommerce/software) ## Alternatives 1. [Shopify](https://www.softwareadvice.com.au/software/390630/shopify) — 4.5/5 (6689 reviews) 2. [WooCommerce](https://www.softwareadvice.com.au/software/163450/woocommerce) — 4.5/5 (1042 reviews) 3. [Wix](https://www.softwareadvice.com.au/software/159592/wix) — 4.4/5 (10668 reviews) 4. [Squarespace](https://www.softwareadvice.com.au/software/157453/squarespace) — 4.5/5 (3398 reviews) 5. [Odoo](https://www.softwareadvice.com.au/software/77019/odoo-pos) — 4.2/5 (1306 reviews) ## Reviews ### "Excellent enterprise (scalable somewhat down) CRM tool that will greatly improve data, metrics, and marketing efforts\!" — 5.0/5 > **Gabriel** | *18 July 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: It's a scalable yet enterprise-level platform tool for tracking customers throughout their journey, increasing data on them, segmenting them, and leveraging list-building and CRM to ensure that you're providing the best outgoing marketing messaging for particular users at particular times. Great support, extensive capabilities. I'm a big fan\! > > **Cons**: Prices can sometimes be less adjustable than certain mid-size businesses may require for their needs but you'll always get good value with what you pay. > > I've used Salesforce Commerce Cloud as a complementary CRM consumer data-keeping platform to inform our overall marketing strategies and planning as well as to plan for and execute outgoing digital and email campaigns with increasingly individualized messaging based on the consumer data collected. ----- ### "Salesforce - User friendly" — 5.0/5 > **Verified Reviewer** | *15 December 2025* | Wireless | Recommendation rating: 10.0/10 > > **Pros**: Salesforce is very user friendly, very simple to keep your files and data and reporting organized, can simply tag co workers in tasks they need to complete , the customer support was easily to be tagged on any task if you had a question on the process. It keeps all your orders in line with your date you placed on the file. Training or new developments was clear through online training or webinars via email. > > **Cons**: The mobile user is not the same as the desktop version, you have to pay for features you don't need. The upgrades to the system from classic to lighting, was a slow switchover as the interface was quite different, the it is costly, but for large corporations it is well worth the expense,. ----- ### "Is the price point worth it?" — 3.0/5 > **Brianna** | *18 October 2025* | Civic & Social Organization | Recommendation rating: 7.0/10 > > **Pros**: Salesforce has helped tremendously with Sales Management, because before Salesforce, we were using a Google spreadsheet that took a lot of time and effort to manage. When we made the switch to Salesforce, we were better able to track leads and revenue through customer profiles, and we've seen the different already. > > **Cons**: Salesforce customer support is terrible. When we signed up for a new plan with Salesforce, they completely botched the set up process, not completing any of the steps that we asked for multiple times before we signed our contracts. I've had good experience with Salesforce customer support before, but every new experience seems to be worse and worse. On top of that, this platform is hard to learn and has quite the learning curve. They ask for more money to help guide you but after quite some time, my team and I got the hang of it. ----- ### "Used it for work, decent platform" — 3.0/5 > **Adashia** | *2 February 2026* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: VALUE FOR MONEY - paid for by work CUSTOMER SUPPORT - never had to use SECURITY - good INVENTORY MANAGEMENT - good ORDER MANAGEMENT - good > > **Cons**: CUSTOMIZATION - limited, with much to be desired WEBSITE CREATION - not used on my end, controlled by company > > Used it for work, decent platform for what it is. Good for inventory and order management in the workplace. ----- ### "Salesforce - Awesome Database Software" — 5.0/5 > **Carnell** | *16 January 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Exceptional product\! I am able to scale my business with very little bug issues. Onboarding clients is great. Security is a no worries approach. Also, can keep track of the sales process. > > **Cons**: More expensive than most of the database management software yet do not have to worry about being able to connect to the cloud; in office \& in the field. > > I am super please with the product extremely reliable for my business and sales team. There are other products yet I do not worry with Salesforce. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/103196/salesforce-b2c?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/103196/salesforce-b2c) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data