About CloudAgent

CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls. CloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications. CloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures.
CloudAgent Software - Live dashboard and monitoring
CloudAgent Software - Agent monitoring
CloudAgent Software - Agent Dashboard
CloudAgent Software - Agent events
CloudAgent Software - Live transcripts: real time agent customer chat
CloudAgent Software - Agent status
CloudAgent video
CloudAgent Software - Live dashboard and monitoring - thumbnail
CloudAgent Software - Agent monitoring - thumbnail
CloudAgent Software - Agent Dashboard - thumbnail
CloudAgent Software - Agent events - thumbnail
CloudAgent Software - Live transcripts: real time agent customer chat - thumbnail

CloudAgent pricing

CloudAgent does not have a free version but does offer a free trial. CloudAgent paid version starts at USD 45.00/month.

Starting Price:
USD 45.00/month
Free Version:
No
Free trial:
Yes

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CloudAgent Reviews

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 30 View all reviews
Divya
  • Industry: Financial Services
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/06/2019

Advanced and an intensive solution that meets all requirements

Overall the software has helped in remotely monitoring and understanding the agent performance and the call center performance providing the much required insight

Pros

The exhaustive list of features that are available
The ease in which the software was integrated with the CRM App
Total control of all features at the admin end enabling choice of critical decisions and executions without having to wait for support or assistance
Good Support team willing to assist exclusively and with utmost priority

Cons

Unable to change the layout / page colors for admin & users to be able to distinguish
Basic help document that does not relay much info

Alternatives Considered

Ameyo

Reasons for Switching to CloudAgent

The customization's and the feature availability and the ease of access for the same
Laxman
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 21/10/2021

Review

The CloudAgent has been extremely useful as in the Lockdown periods due to COVID-19 we have been able to continue providing services to the Customers by working from home.

Pros

Ease of use. Easily integrated with SugarCRM BPM360 that we use.

Cons

The user interfaces and user experiences needs improvement. Both from the Agent perspective and the admin screens. The data and graphical representations have great scope of improvements.
Since 2017 I have not seen any upgrade and features added that makes the software

Senthil
  • Industry: Banking
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 22/06/2022

Comparatively the best Dialer available in market

Pros

The cloud agent is very simple and the agents productivity has improved. This is very easy to train other supervisors in terms of monitoring, campaign creation etc

Cons

Nothing much to complain as the the cloud agent meets my requirement

Niladri
  • Industry: Hospitality
  • Company size: 501-1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
2

4
Reviewed on 18/07/2019

NoT Always Reliable

Calling is the best part. Worst part is Freezing.

Pros

Calling function is great. Our Clients can be reached easily.

Cons

The software freezes automatically while we get a call or post call.

Verified Reviewer
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 19/06/2019

CloudAgent review

We have set up our call center team using this software. We are not using any CRM as it covers most aspects compare to CRM based on our requirement.

Pros

It is user-friendly, The reports are very apt & user-friendly. The user interface is good.

Cons

It lacks proactiveness to inform the end user if there is a technical issue.
Disclaimer should be provided for eg; A particular report is available for XX days only. Also, if XX days are passed, reports can be retrieved or not.

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