--- description: Review of Refract Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Refract | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Sales Enablement Software](/directory/595/sales-enablement/software) > [Refract](/software/103751/refract) # Refract Canonical: https://www.softwareadvice.com.au/software/103751/refract Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/103751/refract?page=2) > Refract is a cloud-based software that helps businesses monitor sales calls and demos to identify revenue defining interactions. The call explorer allows supervisors to search through call data based on specific content or insights. Refract enables sales representatives to record and analyze calls to identify top performers and benchmark revenue-generating strategies. Managers can use AI-enabled call reports to gain insights into agent performance and share time-stamped coaching feedback and quality analysis or grading forms. Additionally, the triggered learning module lets team leaders automatically send video tutorials, knowledge and tips documents and relevant links to assist agents during sales calls. Refract facilitates integration with several third-party CRM, call dialers, call recording systems and video conferencing platforms, including HubSpot, Salesforce and RingCentral. Pricing is available on request and support is extended via live chat, phone and email. > > Verdict: Rated **4.4/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 24 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Refract - **Location**: Newcastle Upon Tyne, UK - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 50.00 - **Pricing model**: Per Feature (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Ireland, New Zealand, United Kingdom, United States ## Features - Activity Dashboard - Archiving & Retention - Assessment Management - Built-in Course Authoring - CRM - Call List Management - Call Recording - Call Tagging - Call Transcription - Campaign Management - Collaboration Tools - Commenting/Notes - Conferencing - Content Library - Conversation Intelligence - Correlation Analysis - Customizable Fields - Dashboard - Data Import/Export - Event Triggered Actions ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Sales Enablement Software](https://www.softwareadvice.com.au/directory/595/sales-enablement/software) ## Related Categories - [Sales Enablement Software](https://www.softwareadvice.com.au/directory/595/sales-enablement/software) - [Inside Sales Software](https://www.softwareadvice.com.au/directory/3602/inside-sales/software) - [Sales Forecasting Software](https://www.softwareadvice.com.au/directory/4678/sales-forecasting/software) - [Sales Coaching Software](https://www.softwareadvice.com.au/directory/4369/sales-coaching/software) - [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software) ## Alternatives 1. [Gong.io](https://www.softwareadvice.com.au/software/75783/gong) — 4.8/5 (560 reviews) 2. [Clari Copilot](https://www.softwareadvice.com.au/software/88654/wingman) — 4.7/5 (313 reviews) 3. [Modjo](https://www.softwareadvice.com.au/software/232591/modjo) — 4.7/5 (60 reviews) 4. [Outreach](https://www.softwareadvice.com.au/software/352419/outreach) — 4.4/5 (308 reviews) 5. [SalesLoft](https://www.softwareadvice.com.au/software/169741/salesloft) — 4.3/5 (231 reviews) ## Reviews ### "Undeniable value on par with big competitors, for a fraction of the cost" — 5.0/5 > **Dan** | *1 December 2020* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative. Helps me get team using it. Product continues to improve. Above all though, allowed us to create process \& score people on their ability to work it when it comes to sales \& success team conversations. > > **Cons**: Interface is a bit clunky, some of the integrations need improvement - but i see those as areas to improve with the "nice to have" areas. the "need to have" which is the core of the product has always been smooth sailing \& effective. > > Fantastic. Great sales approach, well-priced product, gives 80% of the value of bigger competitors at 25% of the cost. \[SENSITIVE CONTENT HIDDEN\] \& the entire team are great. ----- ### "A Coaching Platform for both Companies or Trainers'" — 5.0/5 > **Neil** | *20 December 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Analytics, Scenario Challenges, On-Boarding, Content Uploads > > **Cons**: UI could do with some updating, and can sometimes lag in Google Chrome as it's web-based, but not too taxing > > The company and knowledge of the Sales Enablement Market is what really sets them apart from other vendors. From Sales to Customer Success, they really take the time to help you optimise your own business, and help on every step of the way. ----- ### "Incredible support, needs a bit more time to bake." — 3.0/5 > **Aaron** | *24 September 2018* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: The team and product are fantastic, it's the learning curve which gets ya. Once you climb, functionality makes sense and you start to realize the leverage Refract promises. Features I really like include: - Full transcripts of calls - Rep/Prospect time allocation - Time based notes (comment on a specific section of the call) > > **Cons**: As with any startup, the roadmap is changing. Features you'd like can take weeks or months but Support does a fantastic job bridging the gap. Shout out to CSR for her help\! Areas of improvement include: - Search, the taxonomies could use an update to make finding things faster - Improved pricing, would ideally like a viewer and editor license. - Folders, I'd like improved storing of content based on specific use cases: Research, monitoring, training > > Our business case has changed over our time with refract. Originally I was looking for training and onboarding assistance. Now it is monitoring. I really like the feature set but now look to integrations to be able to monitor from 1 place. ----- ### "A tool to guarantee transformation on sales calls" — 5.0/5 > **Audrey** | *8 December 2020* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how. The extra features that highlights the % of time a learner speaks compared to the amount of time their prospect or customer speaks is absolutely a game changer. What's unique is the software's ability to stop a call and put 'notes / tags' on key points is truly in a league of its own. Most learners I know haven't got the patience to sit listening to a call from start to finish. This function allows them to get what they need to know very quickly and then apply what they've learned. Using this software enables me to accelerate learning QUICKLY. > > **Cons**: Nothing. Totally happy with it. Just wish I'd found it earlier\! > > My experience with Refract has been superb. The customer service is excellent, nothing is too much trouble. In the early days I'd be contacting them more often than I care to admit while I got used to the platform, which on reflection I realise now was more about me not taking time out to test it. The platform is brilliant and easy to use. I'm updated regularly on new features etc, which all help me offer much more to my clients and enables me to stand out from the crowd. Must say a big thank you to \[SENSITIVE CONTENT HIDDEN\] my customer account manager who is FABULOUS :) ----- ### "Great Product... Great People" — 4.0/5 > **John** | *24 September 2018* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Ease of use, the platform is simply constructed to ensure that uptake from users is fast and easy to manage. > > **Cons**: Initially the insights supplied by the platform looked incredible, but access to the underpinning data was an issue. This is not really a "con" though as the team very quickly worked to provide a work around to the issue. > > The team at Refract are their biggest advantage, open, honest and always very willing to help. An example of an organisation where the team give a truly competitive advantage. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/103751/refract?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/103751/refract) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data