--- description: Review of WalkMe Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: WalkMe | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Onboarding Software](/directory/1396/employee-onboarding/software) > [WalkMe](/software/10398/walkme) # WalkMe Canonical: https://www.softwareadvice.com.au/software/10398/walkme Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/10398/walkme?page=2) > WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience managers, and sales managers to manage customer experiences on company websites. The software helps drive customers to specific actions using automated tip balloons as part of the "Walk-Thrus" feature. These "Walk-thrus" can be played automatically, via a link in an email widget that allows customers to choose specific "Walk-Thrus," or by clicking a button embedded on a user's site. The feature also uses segmentation to change the display based on a client’s role, location and language. Users can also embed content into walkthroughs such as videos, articles and more. WalkMe enables users to customizes the look and feel of its features to adapt to the layout of a user’s site and screen size. The analytics feature allows users to track user interactions with the platform and make modifications to update the way users are guided through the site. The software is integrated with various search engines. > > Verdict: Rated **4.4/5** by 63 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 63 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: WalkMe - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Contact WalkMe for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Albania, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 100 more ## Features - AI Copilot - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Asset Categorization - Asset Library - Asynchronous Learning - Audience Targeting - Behavior Tracking - Blended Learning - Built-in LMS - CRM - Certification & Licensing - Churn Management - Communication Management - Compliance Management - Contact Management - Content Creation ## Integrations (74 total) - Amazon S3 - Azure Blob Storage - Docusign - Docusign CLM - GitHub - Google Analytics 360 - Google Drive - Jira - LiveAgent - Okta - Olark - SAP AI Consultant - SAP Access Control - SAP Adaptive Server Enterprise - SAP Agent Performance Management ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Onboarding Software](https://www.softwareadvice.com.au/directory/1396/employee-onboarding/software) ## Related Categories - [Onboarding Software](https://www.softwareadvice.com.au/directory/1396/employee-onboarding/software) - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) - [Employee Training Software](https://www.softwareadvice.com.au/directory/1232/online-training/software) - [Knowledge Base Software](https://www.softwareadvice.com.au/directory/3898/knowledge-base/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) ## Alternatives 1. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5060 reviews) 2. [monday.com](https://www.softwareadvice.com.au/software/131008/monday-com) — 4.6/5 (5726 reviews) 3. [Trello](https://www.softwareadvice.com.au/software/430585/trello) — 4.5/5 (23488 reviews) 4. [360Learning](https://www.softwareadvice.com.au/software/32204/360learning) — 4.7/5 (484 reviews) 5. [Workday HCM](https://www.softwareadvice.com.au/software/390210/workday-hcm) — 4.5/5 (1734 reviews) ## Reviews ### "WalkMe Review" — 4.0/5 > **Verified Reviewer** | *16 October 2019* | Events Services | Recommendation rating: 7.0/10 > > **Pros**: The tool is very good goes beyond online help system a full fledged user engagement tool with good analytics and authoring tool. > > **Cons**: Very expensive they should have proper slicing of features to make it cost effective. Good for enterprises but online startups may not be able to afford it. > > Was good but we could not afford there best pricing ----- ### "I am going to writing a Walkme review because it worked well for me" — 5.0/5 > **Brion** | *3 March 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I've been at my desk since 11am so I am pretty much zoned out now, however Walkme is alright because it does answer people, it just copies information from our help articles and provides it to customers (so I don't have to), also I am relieved it did not break today. It is alright. > > **Cons**: The pricing model is a bit odd as you are billed by resolution and I never really know what my monthly bill will be as it can mess up sometimes and tell customers they qualify for discounts when they don't...this causes me a tremendous amount of headache to correct and I hate how it responds to all customer emails. I would love to be able to control the channel better as it seems somewhat limited. > > It helps prevent us from being overwhelmed with the same monotonous questions on a daily basis. It runs 24 hours a day, so we don't need to hire employees in each time zone and it really removes the mundane tasks from our plate. It is very good for a small company such as ourselves. ----- ### "Disappointed Decision Maker" — 1.0/5 > **Verified Reviewer** | *25 October 2021* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: The idea of WalkMe and their promised delivery over a multi-platformed environment was exciting. > > **Cons**: They failed to delivery, the support team has now stopped responding, and it's been extremely difficult to get them to finalize our cancellation request. ----- ### "Extremely robust platform for digital adoption" — 5.0/5 > **Verified Reviewer** | *20 December 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs. Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company. > > **Cons**: It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though. > > Customer self-onboarding. Benefits: Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers. ----- ### "Top tool for creating interactive user onboarding" — 5.0/5 > **Verified Reviewer** | *18 February 2019* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too). > > **Cons**: Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better. Very pricey... there should be some lighter, start-up packages. > > It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/10398/walkme?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/10398/walkme) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data