--- description: Review of BankPoint Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BankPoint | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Banking Software](/directory/4216/banking-systems/software) > [BankPoint](/software/104736/bankpoint) # BankPoint Canonical: https://www.softwareadvice.com.au/software/104736/bankpoint Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/104736/bankpoint?page=2) > BankPoint is a bank management solution that helps financial institutions manage credit approvals, deposits, loan portfolios and more on a centralized platform. Administrators can use the customizable loan pipeline dashboard to assign tasks, add documents, track customer interaction history and configure user permissions. BankPoint's loan review functionality allows bankers to track loan levels, auto-populate content based on previous reviews, and automatically add post-review recommendations, such as change to risk rating, non-accrual and more. The document management module enables employees to use a drag-and-drop interface to upload files, maintain file versions and create document packages in multiple file formats, including images, PDFs and Excel. Additionally, the covenant dashboard lets users create custom agreement types, maintain a covenant review history and generate exception reports. BankPoint facilitates integration with several third-party customer relationship management (CRM) solutions, including Salesforce. It is available on monthly subscriptions and support is extended via documentation, email and phone. > > Verdict: Rated **4.6/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 17 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BankPoint - **Location**: McKinney, US - **Founded**: 1999 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: Danish, Dutch, English, Finnish, French, Irish, Japanese, Norwegian, Swedish - **Available Countries**: Australia, Brazil, Canada, Germany, Mexico, United States ## Features - API - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Audit Management - Audit Trail - Authentication - Automated Decisioning/Underwriting - Borrower Management - CRM - Client Portal - Compliance Management - Compliance Tracking - Configurable Workflow - Contact Database - Contact Management - Core Banking - Corporate Banking - Credit Union ## Integrations (1 total) - FCRM Insurance ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Banking Software](https://www.softwareadvice.com.au/directory/4216/banking-systems/software) ## Related Categories - [Banking Software](https://www.softwareadvice.com.au/directory/4216/banking-systems/software) - [Commercial Loan Software](https://www.softwareadvice.com.au/directory/4758/commercial-loan-software/software) - [Bank Accounting Software](https://www.softwareadvice.com.au/directory/291/banking-mortgage-software/software) - [Online Accounting Software](https://www.softwareadvice.com.au/directory/348/online-accounting-software/software) - [Small Business Accounting Software](https://www.softwareadvice.com.au/directory/506/small-business/software) ## Alternatives 1. 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BankPoint was very attentive to the need for system integration in development. The greatest advantage was probably the developers' knowledge of needs from a financial services end user perspective, unlike many technology suppliers who work from the software to the application. Overall a great partner and highly recommended. > > **Cons**: Implementation process with respect to mapping to the core was time-consuming but this is true of all applications. The support we received from the vendor through this process and after was stellar. > > A+ ----- ### "A Great Software with Amazing Employees" — 5.0/5 > **Andrew** | *30 November 2020* | Banking | Recommendation rating: 10.0/10 > > **Pros**: BankPoint helps control the chaos with workflow, mapping to core(s), and working with other software. The software is intuitive and easy to set up. The team at BankPoint is responsive and helpful. While working with them, their knowledge base has helped us refine our processes. We see BankPoint as a strategic partner rather than just another vendor. > > **Cons**: I have difficulty in finding anything we don’t like about BankPoint. When you bring up any features that are missing or could be improved, BankPoint is quick to respond and are receptive to ideas about the software. When they receive a request, they quickly 1) show us how we could accomplish the task through a capability that already exists in the system or 2) find out if changes are feasible. BankPoint will not solve for every want, but they value your opinion and take it into account when developing the software further. > > BankPoint was a crucial part of our process for PPP loans. It has cut down our reliance on spreadsheets to handle workflow and pipeline reporting. Additionally, in going through a core conversion, BankPoint was critical to our success for getting month end reporting right. They were also able to map to both cores' imaging software simultaneously for a seamless view of what we had in the file before our images were moved from FISERV Director to Jack Henry Synergy. ----- ### "I use ARCS daily for the pipeline, and also for the loan portfolio to avoid using Jack Henry." — 1.0/5 > **Christopher** | *4 May 2017* | Banking | Recommendation rating: 0.0/10 > > **Pros**: ARCS can actually export loan data, unlike our core system, which is very helpful. The pipeline is also a useful tool for managing workflow at the bank. > > **Cons**: Overall, the site is painfully slow and the design is incredibly dated, lacking a number of easy UI improvements common in modern web application design that would make it far more usable and readable. The data export features are for some reason limited as to what fields can be exported, the data is often output in unusable formatting in Excel (especially the Pipeline), and the export takes far too long, likely because of inefficient programming and/or database design. The Pipeline has a number of restrictions that should be customizable, such as the ability to change the loan amount (or other details) after it goes to review/approved status. It should also be easier to link multiple booked loans to a pipeline loan (i.e. for loan pools). The Reports page is basically unusable and impossible to find anything of value, and changing the effective dates and filters of a report is a painfully slow and tedious process. Inability to export historical data for a loan in bulk (i.e. daily balances) is annoying, and something easy that should be in place already. There should be an Excel add-in for the ribbon that allows for using a formula in Excel (i.e. =ARCS(...)) to pull data from the ARCS database if you enter a loan number, date, and data field. The URL for a loan detail page uses an internal numbering system, not the loan number itself, which is annoying for creating external links. Extracts lack full customization, such as reordering data fields. > > I don't have to use Silverlake. ----- ### "BankPoint, the easiest part of On-boarding\!" — 5.0/5 > **Debbie** | *25 November 2020* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The ability to design the product around our procedures. We did not have to "take what you get" but rather, BankPoint took our ideas and delivered them in the product. As we have added a very detailed product to our product line, we have found that BankPoint is most flexible and efficient in brainstorming on how to best on-board the product. The BankPoint staff is always available and responsive to our questions and urgent needs. > > **Cons**: Sometimes the tasks built into the process can be so simple or repetitive that I am concerned that users will just check them off without thinking whether they actually did the task. > > My department uses BankPoint for the Document Preparation piece we call DocExpress. I would prefer to work with BankPoint over all the other vendors I support. When I say they are responsive, I mean same day in most cases. If we have any problems, they are fixed in a matter of minutes, not hours or days. The staff has always been pleasant and respective. We have a great working relationship. ----- ### "Great. Easy group to work with, they offer a good product with great support." — 4.0/5 > **Brandi** | *18 May 2017* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Ease of use and continued improvements to functionality. VSI continues to look for ways to improve their product, leveraging on the experience and knowledge of its own staff as well as its banking customers who have direct industry knowledge. They have a great commitment to "getting it right" and they work diligently to provide the best product they can. > > **Cons**: Very little to not like. VSI continues to work to improve the features and functions of the product. Currently lacks a few common features; however, those features are in the process of being added to the system. > > Improved and automated processes. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/104736/bankpoint?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/104736/bankpoint) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data