--- description: Review of Starboard Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Starboard Suite | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Tour Operator Software](/directory/4391/tour-operator/software) > [Starboard Suite](/software/104901/starboard-suite) # Starboard Suite Canonical: https://www.softwareadvice.com.au/software/104901/starboard-suite Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/104901/starboard-suite?page=2) > Starboard Suite is a tour operations management solution that helps passenger vessels and watersport businesses streamline processes related to reservations, event organization, employee scheduling and more. The booking functionality enables front desk employees to process online, phone and walk-in reservation requests and update prices, inventory or event details accordingly. Starboard Suite allows marketing teams to build SEO optimized booking pages, create custom discount codes, track prospect conversion rates and automatically send email confirmation, reminders and thank you messages. It provides electronic waiver forms and uses QR code scanning capabilities to process customer check-ins. Additionally, administrators can configure access rights, conduct passenger counts, track generated revenue and maintain an audit trail for all bookings. Starboard Suite facilitates integration with several third-party solutions, such as Stripe, Tripadvisor, Mailchimp and Google Analytics. Pricing is based on the number of tickets processed per year and support is extended via live chat, FAQs, phone and email. > > Verdict: Rated **4.8/5** by 185 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 185 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Starboard Suite - **Location**: San Francisco, US - **Founded**: 1997 ## Commercial Context - **Starting Price**: USD 1.00 - **Pricing model**: Usage Based - **Pricing Details**: Please visit our website for latest pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activities Booking - Availability Management - Booking Management - Booking Notes - CRM - Calendar Management - Central Reservation System - Communication Management - Customer Support - Customisable Branding - Data Import/Export - Email Templates - Event Scheduling - GDS/OTA Integration - Group Reservations - Itinerary Creation - Online Booking - Package Creation ## Integrations (10 total) - Constant Contact - Google Ads - Google Analytics 360 - Google Tag Manager 360 - Mailchimp - Meta for Business - Smartwaiver - Stripe - WordPress - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Tour Operator Software](https://www.softwareadvice.com.au/directory/4391/tour-operator/software) ## Related Categories - [Tour Operator Software](https://www.softwareadvice.com.au/directory/4391/tour-operator/software) - [Online Booking Systems](https://www.softwareadvice.com.au/directory/432/reservation/software) ## Alternatives 1. [Eventbrite](https://www.softwareadvice.com.au/software/133924/eventgrid) — 4.6/5 (5748 reviews) 2. [Booqable](https://www.softwareadvice.com.au/software/77802/booqable) — 4.8/5 (1126 reviews) 3. [Hostaway](https://www.softwareadvice.com.au/software/165334/hostaway) — 4.8/5 (1524 reviews) 4. [OpenTable](https://www.softwareadvice.com.au/software/439120/opentable) — 4.7/5 (1317 reviews) 5. [Lodgify](https://www.softwareadvice.com.au/software/140962/lodgify) — 4.5/5 (1282 reviews) ## Reviews ### "Multiple features and outstanding customer support." — 5.0/5 > **Nick** | *23 May 2019* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Not only is the software user friendly and easily managed by our employees, but the SS customer support is outstanding. They have always been willing and able to answer and questions quickly and effectively. > > **Cons**: Cons are slim to none as SS keeps releasing new updates and user-friendly features. ----- ### "Great reservation platform to guarantee you don't overbook." — 5.0/5 > **Brett** | *22 May 2019* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Set's us apart from competition because we can make sure we don't oversell capacity on our vehicles. Platform is very user friendly and when we need customization the tech team quickly works with us to accommodate. > > **Cons**: Not yet a feature to "add to basket" to purchase multiple ticket items in one transaction. > > Hands down a great experience and outstanding platform capabilities. ----- ### "Excellent company" — 5.0/5 > **Kristi** | *3 October 2018* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: constantly improving and making changes for the better > > **Cons**: there are a few restrictions, but it is because of the type of business we operate ----- ### "A Growing Product" — 5.0/5 > **Celestina** | *30 October 2019* | Environmental Services | Recommendation rating: 7.0/10 > > **Pros**: This was my first year working with Wild Whales Vancouver and when I began we were operating with a different reservation system. I didn't realize how much simpler things could be until we had Starboard up and running. Taking reservations and checking people in became a much more straightforward and expedited process. There were a number of things that our company needed from a reservation that starboard did not necessarily offer at the time that we were switching over, however they were very responsive and quick to acknowledge our requests and worked with us so we were able to customize the system to our needs. They are constantly developing the program, and every once in a while they will add a new feature that we didn't even know we wanted\! > > **Cons**: I used this program almost daily throughout most of the summer and what I had the most issues with was "the cart". I found that the scheduling mistakes that I make are usually due to a busy office environment and trying to move from one reservation to another and mistakenly editing the wrong reservation due to the cart. I see it's benefit in some situations, however, personally I would probably have liked to just start over with the reservation and only be able to edit it directly under the modify option. I ran into too many issues with the cart and never really used it purposefully. The one other thing that I would suggest is to have more information about the booking on the CC payment page. I would sometimes have to go back a couple pages just to make sure I had all the information correct (Name, number of customers, the classification of the customer) before I made the charge to the card. If this information was off to the side, maybe as a kind of receipt, that you could see as you were charging the card that would be helpful\! The one thing missing for us is a "standby" option where people can input their information online and will get notified if space becomes free, and can accept the free space if they would like. > > Overall I find it a great system and I love how helpful rep is\! When we have any questions someone always seems available to help out which is very helpful\! ----- ### "FEEDBACK on Starboard Software" — 5.0/5 > **Molly** | *26 September 2018* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: GREAT information for CUSTOMERS. It is complete and thorough information and it makes our operation look professional. The information in the Boarding Pass is complete and informative..I have few questions from customers after they have received the printout from their ticketing transaction. It is set up like a click through shopping site and this works for me and our customers. > > **Cons**: I wish this was more intuitive as a user. I run into (too easily) the complication of an INCOMPLETE cancellation. I have a hard time finding details on a private charter that has been booked (payment history) ADDING another charge to the charter booking (music, additional time booked for the trip...)maybe this could be customized for our particular business...I would LOVE a live tutorial on this so I could work through mistakes and understandings as I create them..solve the problem/misunderstanding on the spot. > > We are a tight running internet operation and it is important for the public to see us that way. We do not have a ticket office so our internet presence and success are extremely important to us. STARBOARD helps us deliver solid, immediate customer service. We project a realtime operation that is appreciated when we meet our customers on the boat\! ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/104901/starboard-suite?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/104901/starboard-suite) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data