Salon Tracker

Pros

I am the least technical person, but salon tracker is so easy to you.

Cons

There were a couple of small issues initially but the remote assistance is fantastic, so everything got resolved on the spot. There’s not much to fault really.

Pros

Operating our sunbeds using Salon Tracker is super quick, easy, professional and seamless. Equally the thumbprint and card reader integrations are fantastic and make for seamless transactions. Customer support on hand and remote connect is great.

Cons

I feel like this software has room for some improvement to be even better . Examples include:- clearer/larger user interfaces for easy info input. Sometimes it can look very overwhelming and complicated to less experienced members of staff.- integrations with our personal website so bookings could also be made on there and pulled through to the calender- feature where you can mark deposits as not yet paid(eg if a customer comes in with cash later) without having to cancel them off - sometimes some members of staff with customer support didnt seem to know what they're doing and when ive spoken to other people theyve been much more helpful and really great. Sometimes it feels like the person im speaking to isnt 100% familiar with how to do everything.

Alternatives Considered

Reasons for Switching to Salon Tracker

Pros

The ability to see the columns for all staff on a daily, weekly or monthly view.

Cons

The fact we have to pay add ons for SMS reminders and email marketing. The online booking system also needs finessing as it doesn't look finished.

Pros

The software is easy to use, meaning minimal training is needed for new staff members.
The support team is amazing. They are patient and helpful even when issues aren't directly related to the software. They’re also proactive in looking for areas of improvement in new releases. Unlike other software I have used salon tracker has constant investment and improvement.
The system make the operation of the business a lot more secure which gives confidence when employing new staff members.

Cons

I don’t really have any negatives as it makes the everyday running of the business much easier and secure.
Price wise my package is at the higher end of the scale but again needed so I can manage the software remotely using the HQ

Alternatives Considered

Reasons for Switching to Salon Tracker

Pros

Salon Tracker is a very easy to use system.

Cons

We use petty cash sometimes, there is no petty cash button, basic cash up

Pros

As a new salon owner, setting up a system to use was very daunting. [sensitive content hidden] has helped no end and explained things so clearly at any point we needed it. Sometimes even explaining the same thing over again when we had forgot how to do something. Salon Tracker makes the daily running of booking in clients, keeping records, stock take and much more, so much easier. It has everything you need in one syste.

Cons

Only one thing is having to pay additionally to send sms to clients, It would be nice to have it included in the monthly price

Pros

It’s so easy to use, I can access all of my data including customers minutes and dates and time of when they have used our services which makes it super easy to fix mistakes and complaints.

Cons

I wish salon tracker was more customisable such as having a section for discount codes and having an app for each salon to have personal to them.

Pros

Easy to use, very simple.
Great way of working out time for appointments

Cons

The salon tracker app isn’t very good.
Would like to see a actual app that customers can use to book

Pros

So easy to use , good features at a great cost

Cons

Nothing we love everything about it, great value and very helpful

Pros

Easy to use, team always in hand to assist.

Cons

More integration with other systems and payment providers but not a biggie really

Pros

It’s was very easy to use and I would recommend it to other businesses

Cons

Nothing I can think of is bad about salon tracker

Pros

Easy to use and price is very reasonable

Cons

Nothing can’t say I have a bad word to say about salon tracker

Pros

Easy to use, fantastic reporting facilities and overall picture on how the salon is performing. Certainly helps to accurately report peak times and customer trends. Customer service from salon tracker is first class and always friendly

Cons

I can honestly say that I haven’t had any bad experiences with this system. I’m not over confident with computers, but this program and system is so easy to use, I really can’t find any fault

Alternatives Considered

Reasons for Switching to Salon Tracker

Pros

Booking clients in is so easy. Booking sunbeds and controlling them from Salon Tracker is so easily integrated to the Sunbeds T Max Controller. Reports can be easily gathered, this gives an insight to staff, products, and income generated. Support is available and the staff are amazing and extremely knowledgeable.

Cons

Not too easy to learn the different aspects of all the elements within the system. It took a while, however support is amazing. A few teething problems with elements not working properly, but the helpline sort this out in no time.

Pros

Able to track sunbed courses and minutes

Cons

The cost is very high compared to other salon software. I use it because I can’t find an alternative that tracks sunbed minutes/courses easily

Alternatives Considered

Reasons for Switching to Salon Tracker

Pros

The software is easy to update and navigate

Cons

It cant integrate with facebook unless you have 2000 likes

Pros

Easy to navigate around the system for both staff and management. Text reminders are brilliant for clients and have reduced no shoes!

Cons

You need to put in all you services individually and then can't delete old services or if prices change you also then need to add them again unless I'm doing things incorrect?

Pros

Everything is one place. Options of adding Nails, and treatments. I like that I can incorporate the TMAX and track minutes via the software.

Cons

It freezes often and is quite slow to start. When on the staff account using the TMAX system, it doesnt give me (the administrator) the option to remove the 'unconfirm' button for customers using the sunbeds. I would like this to avoid staff using minutes and deleting then.

Pros

it is easy to use and we can always get good help if we need it

Cons

We are open 7 days but we can't get help on weekends which can be troublesome. We can't do a booking system (needed one after re opening after covid)as we need all customers emails. Wish it could be done another way.good

Pros

All the help when I need it as the staff is highly trained

Cons

There is nothing I don't like about it so far

Pros

It’s is easy to use once you know how and it is very easy to book in our sunbed customers and keep track of their usage and purchases

Cons

It can crash or freeze from time to time

Pros

Ease of use and very straightforward to manage

Cons

Nothing a great system and service very easy to use and would recommend

Pros

Easy to use , useful , customer service , value fir money

Cons

At the moment there is nothing I do not like .

Pros

The ease of use. Great features like fingerprint recognition. Bookings.

Cons

Nothing so far. Not had any major issues

Pros

The software is easy to use. The customer service is brilliant. They are there to help anytime. The reports part of the software is brilliant to see where your buissness is doing well and where you need to work on.

Cons

There is not many cons to the software. Somtimes out fingerscanner doesnt pick up the fingerprint straight away but that is seperate hardware not the software.

Pros

Very easy to use. Love the marketing module which allows you to text customers with offers etc.

Cons

Would like to be able to text individuals off the system for example if they have left something behind

Pros

The software is very simple and easy to usw, support available when requiered

Cons

Theres nothing that i dislike about the software.

Pros

I find the customer service very helpful when there is a problem. There were a lot of things about the system that were not very easy to use when comparing it to shortcuts which I used to use, but the team have modified the system to make it a little easier

Cons

we have come across a lot of problems with the system.
clients have been sent text message reminders that are wrong.
You cant get individual stylist end of day sheets, my staff are self employed and the only way they can see what they have made on a certain day is by printing everyones end of day which people do not want other members of staff seeing their income.

Pros

The ease of booking clients in, display looks good too.

Cons

Customers cannot text back to the messages we send.

Pros

Basic features.
Simple to train on.
Always developing software.
Customisation of reports available

Cons

Technical issues
Development still needed to get a salons basic operational features.
Technical support only easily accessible mon- Fri 9-5pm

Pros

ease of use, good control, easer for customer

Cons

Not much

Pros

The ease of it is fantastic. There is always someone on the phone to talk through issues/train staff members up.

Cons

Nothing. There was a report that I wanted from the system and salon tracker personally made this over several weeks to cover my request. Fantastic service!!

Pros

Easy to use and customer friendly. The finger print reader is fab. We found improvements to business by using the SMS text service .

Cons

It took us a while to initially set up as we used paper form prior.

Pros

Easy of use
Integrated reporting
Fast IT Support

Cons

Unable to view from home. Or multi site without additional costs

Pros

I love how it gives amazing statistics measures sales of each staff members for me to set targets. And is easy to use for staff

Cons

I would like more mobile access to add customers and courses. Also to be able to extend all courses myself.

Pros

Very easy to use, good range of features

Cons

It does not automatically back up your data

Pros

Ease of use

Cons

Need to be able to add gift cards onto system & Deposit accounts for clients for pay in advance

Pros

The pro of the overall software is that you can set it up to suit you & your business with the constant support from the salon tracker help team.

Cons

The SMS text messages are quit dear in price & also the monthly cost is also quit dear.

Pros

The ease of use, everything is really simple so doesn’t take long to train new members of staff

Cons

Can’t fault it, there’s no improvement a I can think of.

Pros

The software is a user friendly management system with great features and easily changeable features.i have been very impressed with there customer service and help feature. being new to the beauty sector they helped me learn the system and run my business smoothly

Cons

There is one feature that they should incorporate in there system. when the app is downloaded they should include a employee login in which they can create booking and send them automatically to the salon/shop so the salon can receive booking remotely from there employees

Pros

It’s easy to use once you are set up and know what you are doing.
The team who help you when there are issues are amazing! They sort things out straight away for you.

Cons

I think the software is quite basic and there is a lot of features that I think it needs.

Pros

Easy to use with with our sunbeds, customer care is 2nd to none always there to help when needed [SENSITIVE CONTENT HIDDEN]

Cons

Payment option so customers can buy items online directly through salon tracker

Pros

The software is really easy to use. The reporting system is very helpful and offers great choice when you need to look at specific areas of the business.

Cons

The cost is a little on the high side for a small business.

Pros

Ease of use and great support

Cons

No support on Saturdays

Pros

Option to offer any amount of minutes on Sunbed over two minutes

Cons

The cashing up could be better like the one I use in my other salon . Also it gives the beds back for use before they have been cleaned and reset . This woukd be better if the beds had to be reset on the Tmax timer in the room after the bed has been cleaned .

Pros

It is very easy to use, also any problems your straight on hand to solve the problems, also a professional service

Cons

Still lots to learn but that's down to having time myself and if there are any problems over the weekend it is difficult to solve problems

Pros

Ease of use, customer contact options and online booking.

Cons

Nothing yet, if anything would be nice to make it more personal to the salon or with changeable colours

Pros

It’s so easy to use and helps me with my tanning salon I no who’s on the sunbeds and how long my next customers have to wait also helps me record every purchase ready for cashing up.

Cons

I need to get other items purchased to use it to it’s full advantage x

Pros

So easy to use, reports feature is a god send. Let’s me keep track of absolutely everything

Cons

Nothing what so ever. This has changed the way my business operates

Pros

Love its Simplicity, very good when training new staff as it isn't complex

Cons

The fact that I can only have it on one device. I don't have time to look at reports etc in work as customers are there. It would be ideal. To be able to sit at home after work with my laptop and analysis reports and print them off!