Hero

Pros

Hero provides, clear and concise reporting - easy to analyse

Cons

We haven't yet discovered many cons with Hero!

Pros

I have been involved with Hero Booking System since the start and highly recommend it. I deal with a few tourism companies, and have been greatly involved in the back end with loading the tour products and maintaining their information. The support service has always been amazing.

Cons

No cons at all. If I have ever encountered a problem their service team are prompt and thorough .

Pros

Being able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding.

Cons

That you can't call someone for customer support.

Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results.

Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund.

Pros

- It's so easy to use / train new staff
- Outstanding support
- Great visibility of commission (% and amount)
- Weekly invoicing
- Zero issues with any types of payments
- Timeline view for product availability

Cons

None really.
Whenever there's some glitch it gets fixed so fast after contacting the lovely support team
#GoHero

Pros

Introducing Hero not only improved our booking process but saved us time and money. The customer service is second to none. A great function of the software is that you can share the booking screen with customers which adds a layer of transparency and confidence in the service.

Cons

The only negative was that we didnt start using this software earlier!

Pros

Working with a tech system that understands the needs and wants of the user is important, the team at Hero do that and more. There delivery of service is supportive, transparent and honest. It's user-friendly interface allows the user to manage product listings quickly and efficiently.

Cons

Obviously every system has its integration limitations, however we've found Hero to be one of the better platforms to handle the complexity of our product offerings and experiences.

Pros

User-friendly website, well laid out and great feedback response from the customer service team! Quick money dispersal which is also a huge plus.

Cons

I have not come across any cons, this is reliable software!

Pros

As a new online travel agent, Hero has been so easy to use. The customer support is always fast and helpful, and the interface is super simple in any case.

Cons

There could always be more suppliers on the platform, particularly outside the youth and backpacker sector. But it is easy to request new suppliers to be added.

Pros

Auto payments make reconciling a breeze each month

Cons

No problems encountered with using the product

Pros

Hero offers the ability to take control of rate negotiations.

Cons

Some booking processes are longer than other portals

Pros

Personality, the team running it is fantastic. Easy to contact and they work fast. They offer most products in Australia, and more and more in New Zealand, Canada and other places in the world. New products are being added daily and the system looks great too.

Cons

Some products aren't always up to date. Cancellation policies or fares aren't loaded correctly, which could be improved a bit. I do think though, that the responsibility for this lays by the tour operator or accommodation provider, rather than by Hero themselves.

Pros

I like that I go onto HERO and do up a quote in a timely fashion. It takes me mere minutes to pop off an email to someone. And I absolutely love sending people quotes and the quick payment method. Or if an adjustment needs to be made I can adjust very quickly also!

Cons

There are a few things that can cause confusion. For example having to make sure a quote number matches in each corner. But in general alot of the software features help protect you from booking something in error.

Pros

Love the system and clear lines, super easy to use and thousands of suppliers to choose from. Love the weekly pay structures and invoice system and the super friendly live support with instant answers to all your questions. All round a perfect system to use!

Cons

Would be nice to see even more suppliers coming on board!

Pros

Very easy to navigate through all products.
Easy to send costumers payment links.
Very user friendly on phones. (in case you need to do bookings on the go)

Cons

Nothing really not to like about this software.

Pros

Hero works perfectly for our business needs. The team made it easy for us to roll over to Hero from our previous system. As a business owner, it was easy to understand and use with limited exposure. Staff members have also found it quick to pick up and easy to use.
I feel the system is a huge time saver and has saved me $$$$$ in labour over the years.

Cons

I have had no negative experiences with Hero.

Pros

Easy to set up, easy to use, good customer service interface , great reports and has proven its integrity over the past few years.

Cons

could clear up the dashboard to make it easier to navigate.

Alternatives Considered

Pros

easy to use, plenty of live availability products, great support

Cons

cancellation process of a single night is very complicated (always have to cancel the whole hostel stay and rebook nights)

Pros

It is very easy to use, customer service is great and quick.

Cons

That if a customer has several orders/quotes you cannot have an easy overview of all their booked products/pending quotes without having to open them one by one.

Pros

Easy to use with live availability and very efficient for the agent to use. Easy API interfacing for a direct pull of information from our reservations system.

Cons

Pricing tables with multiple agent commission levels can be challenging, however, the team have worked hard to integrate.

Pros

Easy to add several products to a quote, in order of travel date.
Payment link / send quote option is great. Easy search functionalities.

Cons

Multiple quotes per customer, instead of just one profile.

Pros

It's super easy to use, if something needs to be updated or I have a general question, the team from Hero always reply super fast!

Cons

Sometimes the products need to be updated before we can book them but like I said, the team replies super fast and help fix them!

Pros

Very simple and easy to use, an easily accessible And usable platform and great customer support. Can’t fault Hero at all.

Cons

I cannot fault this product at all. My only recommendation would be to integrate with my booking system, which they have advised is in the pipeline anyway.

Pros

I find the software is easy to navigate around and I can always find what I am looking for.

Cons

On occasions we need to amend supplier prices and it doesn't allow me to do this automatically so I need to contact Hero.

Pros

How easy it is to use this platform on all levels including Sales and Reporting/Admin! Another major Pro is the incredible response time and care of the online customer service team when they are needed, which honestly is on the rare occasion due to the incredible functionality of the system.

Cons

Very little in the way of cons here. The only exception would be that some local tourism providers are taking a while to get onboard with HERO as they aren't seeing the benefits quickly enough. This is just delaying me being able to use HERO effectively with them. This is changing rapidly and this Con is really just a selfish/lazy one on my part!

Pros

Very easy to train on and auto remittances cut man hours.

Cons

Like any tech it has had occasional issues (although significantly less than other platforms I have used) however no long lasting cons as the turnaround on anything raised is great.

Pros

Easy to use, only take a small fee and have an excellent live chat support service

Cons

It would be great to be able to preview your products so you can see what the agents see

Pros

We seem to little or no issues in sales department using this software.

Cons

Nothing really they're great business that have great software they just need more retail stores using their channel.

Pros

-Easy to use
-Good customer support
-Nice layout
-Lots of Products

Cons

-Sometimes prices are not up to date (but that is due to the website of the touroperators)

Pros

It;s very easy to use, check pricing & detailed information of tours. Someone always on hand is I have any questions.

Cons

More tours and activities could be added.

Pros

Hero offers a online quote link. This helps sending the shopping card online directly to the customers with payment options. Absolutely love it

Cons

I would like to have a better description of the products in the quote plus the option to see retail prices down to the discounted prices

Pros

Hero is user-friendly, easy to use and offer tools which allow me to close sales much quicker than any other booking platform I used in the past.

Cons

the system Glitch which happened sometimes

Pros

I found Hero easy to come to grips with- it's pretty intuitive, and with the training videos you pick up the software pretty quick.
Have yet to integrate it with my site though.

Cons

Using Hero on mobile is a bit touch and go- usually, I have to switch to desktop site to edit quote and passenger details.

Pros

Its easy to use, great search system, great rates!

Cons

It is not mobile friendly and there are glitches sometimes that make it hard to proceed in the booking. I work a lot on the road so having access via the mobile is important for me. When processing payments or adding customers it is really hard on mobile.

Pros

It is pretty easy to use and has really nice online itinerary option for your clients to view.
Their chat is reactive and helpful!

Cons

There are still a lot of products I would like to see added on the software but they are helpful in adding them if you ask.

Pros

Ease of bookings and payment.
Good follow up.

Cons

Everything was easy. No cons as far as I am concerned.

Pros

Very easy to use, clear and amazing customer service/live chat.

Cons

No software cons but would like more live chat assistance on weekends/evenings.

Pros

Easy to use and good layout. Always someone online to chat if needed

Cons

Its not working on every internet browser

Pros

We’ve been using the Hero system for a few years and can’t recommend it enough for agents and tourism suppliers. Great system and customer service team.

Cons

Nothing. The system works perfectly and is easy to use and consumer friendly . It also has a great accounting platform thats Simple for our bookkeeper.

Pros

The HERO platform is very user friendly offering a seamless interface to navigate and upload products as well as offering an API connection to most reservation systems. Auto redemptions and payments is a huge time saver and I have found the customer support outstanding.

Cons

I have not experienced any cons with this system so far!

Pros

Live online booking software for adventure tourism market. Australian and NZ based. Adjustable commissions. Provides Travel Documents. Quotes for clients. Own Payment Merchant option. Flexibility for Agent use for direct booking and website bookings.

Cons

Great experience with bookings but I had difficulty tailoring to my website needs and vision. However, staff are will work with you to sort that out.

Pros

Fantastic Customer Service, always someone around to chat to and quick to resolve any issues should they arise. Would highly recommend this very user friendly software

Cons

searching limited if part of information is missing to claim voucher - helpful if you could search by name too

Pros

Very easy to use and pretty reliable. Low costs. Live chat really useful for starters and solving issues

Cons

Would need email notifications for payments.
Need to get much more updates with tour pricing, pick up locations etc

Pros

Super easy to use and customise.
Great UI for both our team and customers
Easy access to all tools we need

Cons

Would be good to be able to customise colour schemes slightly, but that's a very small change!

Pros

Easy to use and they really think of UX for differnt types of users

Cons

This software is not yet the default option for our industry, it will get there.

Pros

The service, the guys reply so fast if you got questions or need something!

Cons

that they are not always online on sunday :p

Pros

Hero is the easiest, fastest system to load products into. Their staff are very helpful and happy to lend a hand.

Cons

I just wish every seller on the planet used Hero, it'd make my job so much easier!

Pros

Extremely easy to use and Fast.... they’ve nailed the UX. Also, they have great customer support where you can speak with someone if there are any issues or if you have a query.

Cons

It’s perfect for most regions - but more integrations with overseas suppliers would make it a more complete solution.

Pros

I like the ease of claiming vouchers, how there are more than one option to claim.
Support is quick and helpful

Cons

More options to access the individual bookings
Claim history sorted from newest to oldest

Pros

Hero is easy to use , the team is always available on the tchat when i have any questions. The equote are amazing for our customer

Cons

Nothing specific, expect sometimes some products aren't live availibilites.

Pros

Easy to use, keep track of bookings and agents using the system

Cons

Takes too long to recieve payment from agents, which can slow cash flow.