--- description: Review of Hero Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hero | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Travel Agency Software](/directory/4524/travel-agency/software) > [Hero](/software/105105/hero) # Hero Canonical: https://www.softwareadvice.com.au/software/105105/hero Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/105105/hero?page=2) > Designed for travel agencies and activity resellers, Hero is a comprehensive ticketing, payment, and booking solution that allows businesses to streamline reservation operations without the need for multiple systems. From customizable digital quotes to supplier management, Hero provides businesses with end-to-end reservation management tools to improve the sales process. Features include a global product marketplace, eQuotes, an itinerary builder, instant confirmations with eReceipts, payment processing integration, process automation, order management, analytics and reporting, and more. Hero's travel management platform allows travel agents to create personalized travel itineraries using an integrated itinerary builder and set custom rates for activities. For booking operations, electronic tickets and receipts are automatically generated and can be sent within a matter of seconds. With Square and Stripe integration, Hero allows customers to send PCI-secured payments via Hero's online booking or through any POS system. Hero automatically disburses supplier payments, remittance statements, and agency commissions by ETF so businesses never have to worry about invoices or bank checks. Additionally, Hero allows businesses to maintain relationships with suppliers by providing suppliers with live bookings, real-time reporting, automated payments, and the editing tools to set activity rates, commissions, and special offers. > > Verdict: Rated **4.8/5** by 69 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 69 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Hero Travel - **Location**: Sydney, Australia - **Founded**: 2014 ## Commercial Context - **Pricing Details**: Hero is available for free. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Isle of Man, Japan, Jersey, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain and 4 more ## Features - API - Accounting Integration - Activity Dashboard - Booking Management - Client Management - Customer Database - Discount Management - Dynamic Content - Electronic Payments - For Travel Agencies - Invoice Management - Itinerary Creation - Multi-Currency - Online Booking - Payment Processing - Policy Management - Pricing Management - Promotions Management - Quotes/Estimates - Reminders ## Integrations (11 total) - Checkfront - Cloudbeds - FareHarbor - ProCharter Tour - ResPax - Rezdy - SiteMinder - Stripe - Stripe Terminal - Xero - Zaui ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Travel Agency Software](https://www.softwareadvice.com.au/directory/4524/travel-agency/software) ## Alternatives 1. [WeTravel](https://www.softwareadvice.com.au/software/379520/wetravel) — 4.8/5 (524 reviews) 2. [Perk](https://www.softwareadvice.com.au/software/47913/travelperk) — 4.7/5 (421 reviews) 3. [Ezus](https://www.softwareadvice.com.au/software/115500/ezus) — 4.7/5 (60 reviews) 4. [Intelitour](https://www.softwareadvice.com.au/software/522420/Intelitour) — 5.0/5 (41 reviews) 5. [TravelWorks](https://www.softwareadvice.com.au/software/44953/travelworks) — 4.5/5 (19 reviews) ## Reviews ### "Great booking system for mainly Australia & New Zealand travel" — 5.0/5 > **Heleen** | *25 February 2020* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Personality, the team running it is fantastic. Easy to contact and they work fast. They offer most products in Australia, and more and more in New Zealand, Canada and other places in the world. New products are being added daily and the system looks great too. > > **Cons**: Some products aren't always up to date. Cancellation policies or fares aren't loaded correctly, which could be improved a bit. I do think though, that the responsibility for this lays by the tour operator or accommodation provider, rather than by Hero themselves. > > Great program to use, amazing and helpful staff and good commissions. ----- ### "We Love HERO and All it Offers" — 5.0/5 > **Sunny** | *26 February 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I like that I go onto HERO and do up a quote in a timely fashion. It takes me mere minutes to pop off an email to someone. And I absolutely love sending people quotes and the quick payment method. Or if an adjustment needs to be made I can adjust very quickly also\! > > **Cons**: There are a few things that can cause confusion. For example having to make sure a quote number matches in each corner. But in general alot of the software features help protect you from booking something in error. > > It has been great to have a positive and encouraging relationship with \[SENSITIVE CONTENT HIDDEN\]. He calls to check in on us, and we really think he is great. The online staff have been awesome. Its tricky to always do business on Australia hours, but we make it work. ----- ### "A good idea..." — 2.0/5 > **Chez** | *8 March 2020* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: The ability for our staff to make bookings for multiple vendors in one place and streamline commission payments. > > **Cons**: I don't feel that Hero is intuative for users that might be used to online shopping where the system takes you to the next step. It's been particularly challenging to get users onboard to use the system if they aren't overly confident in their IT skills. > > The Hero team are great and respond to queries. I just wish there was more support when it was needed. Based in Canada our busiest times are Friday and Saturday evenings and guests often want to book for the next day or two, therefore delays with support do result in lost opportunities. ----- ### "Amazing booking software, easy to use" — 5.0/5 > **Julia** | *21 February 2020* | Online Media | Recommendation rating: 10.0/10 > > **Pros**: Love the system and clear lines, super easy to use and thousands of suppliers to choose from. Love the weekly pay structures and invoice system and the super friendly live support with instant answers to all your questions. All round a perfect system to use\! > > **Cons**: Would be nice to see even more suppliers coming on board\! > > Booking software for accommodation, tours, activities, transport, car and campervan hire in Australia, NZ, Fiji and South East Asia. ----- ### "Easy to use with an exceptional costumer service" — 5.0/5 > **Tim** | *21 February 2020* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Very easy to navigate through all products. Easy to send costumers payment links. Very user friendly on phones. (in case you need to do bookings on the go) > > **Cons**: Nothing really not to like about this software. > > Before I used Hero I struggled with bookings not getting finalised and lack of costumer service what was leading into loss of sales. Hero Travel has one of the best costumer services I have seen. Always quick in responding and also quick in solving your problem. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/105105/hero?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/105105/hero) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data