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About Hero
Designed for travel agencies and activity resellers, Hero is a comprehensive ticketing, payment, and booking solution that allows businesses to streamline reservation operations without the need for multiple systems. From customizable digital quotes to supplier management, Hero provides businesses with end-to-end reservation management tools to improve the sales process. Features include a global product marketplace, eQuotes, an itinerary builder, instant confirmations with eReceipts, payment processing integration, process automation, order management, analytics and reporting, and more.
Hero's travel management platform allows travel agents to create personalized travel itineraries using an integrated itinerary builder and set custom rates for activities. For booking operations, electronic tickets and receipts are automatically generated and can be sent within a matter of seconds. With Square and Stripe integration, Hero allows customers to send PCI-secured payments via Hero's online booking or through any POS system. Hero automatically disburses supplier payments, remittance statements, and agency commissions by ETF so businesses never have to worry about invoices or bank checks.
Additionally, Hero allows businesses to maintain relationships with suppliers by providing suppliers with live bookings, real-time reporting, automated payments, and the editing tools to set activity rates, commissions, and special offers.
Hero pricing
Hero does not have a free version and does not offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Hero Reviews
Feature rating
5 reviews of 69
View all reviews
Andrew
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
5
Reviewed on 27/02/2020
Amazing user friendly platform
The team provide great, personal customer service and support
Pros
Hero provides, clear and concise reporting - easy to analyse
Cons
We haven't yet discovered many cons with Hero!
Leslie
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 31/05/2020
Great system
I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The [SENSITIVE CONTENT HIDDEN] and the crew are all very approachable and available to talk you through any questions. Their service is second to none.
Pros
I have been involved with Hero Booking System since the start and highly recommend it. I deal with a few tourism companies, and have been greatly involved in the back end with loading the tour products and maintaining their information. The support service has always been amazing.
Cons
No cons at all. If I have ever encountered a problem their service team are prompt and thorough .
Madison
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
3
Reviewed on 27/02/2020
Review
It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the amount of information is stored for each activity.
Pros
Being able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding.
Cons
That you can't call someone for customer support.
Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results.
Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund.
Marketa
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 28/05/2020
Super user friendly & innovative
Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely nothing to loose by signing up with Hero - quite the opposite - you'll gain instant access to thousands of products you can start selling immediately and start earning commission.
Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all.
With Hero you can only WIN - always
Pros
- It's so easy to use / train new staff
- Outstanding support
- Great visibility of commission (% and amount)
- Weekly invoicing
- Zero issues with any types of payments
- Timeline view for product availability
Cons
None really.
Whenever there's some glitch it gets fixed so fast after contacting the lovely support team
#GoHero
Verified Reviewer
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 11/06/2020
Amazing product with the support to back it up.
Pros
Introducing Hero not only improved our booking process but saved us time and money. The customer service is second to none. A great function of the software is that you can share the booking screen with customers which adds a layer of transparency and confidence in the service.
Cons
The only negative was that we didnt start using this software earlier!
