--- description: Review of Acefone Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Acefone | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Telephony Software](/directory/1710/computer-telephony-integration/software) > [Acefone](/software/105288/acefone) # Acefone Canonical: https://www.softwareadvice.com.au/software/105288/acefone Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/105288/acefone?page=2) > Acefone is a VoIP solution designed to help businesses in construction, retail, real estate, healthcare, finance, education and other sectors manage missed client calls, define ring strategies for different phone numbers and control caller IDs. Key features of the platform include call blocking, conferencing, screening, flipping, twinning and monitoring. Businesses can set up a toll-free number, add a virtual receptionist and include the music on hold (MOH) capability to engage customers through a personalized phone system. Acefone enables administrators to receive alerts regarding incoming calls and send voicemails to capture messages. Additionally, it allows managers to configure role-based permissions among team members and gain visibility across processes through call analytics. Acefone lets businesses integrate the system with several third-party applications such as Zoho CRM, Freshdesk, Google Contacts, Zendesk, Salesforce, Hubspot and Microsoft Dynamics 365. Pricing is based on monthly subscriptions and support is extended via phone, live chat, email and other online measures. Special offer: Get unlimited calling at just $12.99/user/month > > Verdict: Rated **4.6/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 135 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Acefone - **Founded**: 2019 ## Commercial Context - **Starting Price**: USD 19.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Acefone is offered across two pricing plans, outlined below. A free trial is offered. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: India, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Audio Calls - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automatic Call Distribution - CRM - Call Center Integration - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Monitoring - Call Queues - Call Recording ## Integrations (11 total) - Bitrix24 - Dynamics 365 Customer Voice - Freshdesk - Google Workspace - HubSpot CRM - Kapture - LeadSquared - Microsoft Teams - Salesforce Desk - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) ## Related Categories - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) - [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software) - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Cloud Communication Platforms](https://www.softwareadvice.com.au/directory/4386/cloud-communication/software) - [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software) ## Alternatives 1. [VoIP.ms](https://www.softwareadvice.com.au/software/185743/voipms) — 4.8/5 (697 reviews) 2. [Nextiva](https://www.softwareadvice.com.au/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 3. [Microsoft Teams](https://www.softwareadvice.com.au/software/397766/microsoft-teams) — 4.5/5 (10940 reviews) 4. [Wildix](https://www.softwareadvice.com.au/software/208756/wildix) — 4.7/5 (209 reviews) 5. [Zoom Workplace](https://www.softwareadvice.com.au/software/101384/zoom) — 4.6/5 (14526 reviews) ## Reviews ### "Nice services and team" — 5.0/5 > **Nihal** | *14 December 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I like the team and the quality of sound, aman and Nishant have been very helpfull. > > **Cons**: nothing as of now things are pretty well so far. ----- ### "\[sensitive content hidden\]" — 5.0/5 > **Mohammed Nakash** | *29 May 2024* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: Just spoken to one of the customer representative \[sensitive content hidden\] who was very efficient in his work explained everything to me in a perfect manner hats off to the guy . > > **Cons**: no cons so far faced ----- ### "United States Customers Stay Away" — 1.0/5 > **Eric** | *26 August 2021* | Logistics & Supply Chain | Recommendation rating: 0.0/10 > > **Pros**: 1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email. > > **Cons**: 1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable 2. Calls not connecting - This still doesnt connect for 5-10 calls per day 3. SMS not working - After many requests to activate and later fix SMS 4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added. 5. I am now unable to port out my number for over a week - The port out information they provided is incorrect. 6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST > > Horrible, waste of time, and a complete frustration ----- ### "Awesome support" — 5.0/5 > **Ian** | *18 April 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: How helpful the support was in setting up the system > > **Cons**: That the call quality wasn't so good but found out this was because we were using the wrong software > > Awesome\! Aman was so helpful and really understood the needs of our business. ----- ### "Excellent Customer Support by \[sensitive content hidden\]" — 5.0/5 > **Shamsul** | *24 April 2024* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: I just started Acefone but the customer support by \[sensitive content hidden\] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone. > > **Cons**: I am happy so far with ACEFONE. I just started Acefone and it is too early to recommend on this. > > Execellent customer care and technical rendered by \[sensitive content hidden\] I just started Acefone but the customer support by \[sensitive content hidden\] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/105288/acefone?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/105288/acefone) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data