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About Acefone
Acefone is a VoIP solution designed to help businesses in construction, retail, real estate, healthcare, finance, education and other sectors manage missed client calls, define ring strategies for different phone numbers and control caller IDs. Key features of the platform include call blocking, conferencing, screening, flipping, twinning and monitoring.
Businesses can set up a toll-free number, add a virtual receptionist and include the music on hold (MOH) capability to engage customers through a personalized phone system. Acefone enables administrators to receive alerts regarding incoming calls and send voicemails to capture messages. Additionally, it allows managers to configure role-based permissions among team members and gain visibility across processes through call analytics.
Acefone lets businesses integrate the system with several third-party applications such as Zoho CRM, Freshdesk, Google Contacts, Zendesk, Salesforce, Hubspot and Microsoft Dynamics 365. Pricing is based on monthly subscriptions and support is extended via phone, live chat, email and other online measures.
Special offer: Get unlimited calling at just $12.99/user/month
Acefone pricing
Acefone does not have a free version but does offer a free trial. Acefone paid version starts at GBP 4.99/month.
Starting Price:
GBP 4.99/month
Free Version:
No
Free trial:
Yes
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Acefone Reviews
Feature rating
5 reviews of 131
View all reviews
Verified Reviewer
- Industry: Events Services
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 25/06/2021
Great service
Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)
Pros
Good Integration with HubSpot. It was pretty convenient.
Cons
The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.
Response from Acefone
Thank you for choosing Acefone. We are delighted to receive your positive feedback.
At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team.
We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue.
If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at [email protected]
~Team Acefone
Replied 01/07/2021
Gordon
- Industry: Airlines/Aviation
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5
5
Reviewed on 12/05/2021
Acefone Review
My overall experience has beed extremely positive.
I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.
Pros
The software was easy to use and intergrate with our existing systems.
It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location.
The whole set up from start to finish was hassell free.
everything worked as it should an I have never had reason to ask for any assistance over the last 12 months.
You have complete control and can make any changes from the Dashboard.
Cons
Nothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations.
Perhaps my expectations are too low.
Response from Acefone
Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us.
We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations.
We look forward to hearing from you in the future. Feel free to connect with us anytime at [email protected] or call us at 0800-084-3663.
~Team Acefone
Replied 28/05/2021
Eric
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
3
1
Reviewed on 26/08/2021
United States Customers Stay Away
Horrible, waste of time, and a complete frustration
Pros
1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.
Cons
1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable
2. Calls not connecting - This still doesnt connect for 5-10 calls per day
3. SMS not working - After many requests to activate and later fix SMS
4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added.
5. I am now unable to port out my number for over a week - The port out information they provided is incorrect.
6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST
Response from Acefone
Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues.
Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update.
Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product.
You can get in touch with our team at [email protected] or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution.
~Team Acefone
Replied 28/01/2022
israr
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 08/07/2022
cheap calling and quality services
i have been using them more than two years had no complain
Pros
perfect voip services both countris uk and usa
Cons
so far no cons found in their system recommend their services
Response from Acefone
Thank you for your valuable feedback Mr Kaushik. We're glad that you found our services efficient and easy to use.
Acefone's solutions are designed for them to be easy to use and understand for our customers.
We hope that you have a great experience with them. Please do connect with us in case you have any questions or concerns.
You can write to us at [email protected] or call us at 0800-084-3663.
~Team Acefone
Replied 25/11/2022
Stefan
- Industry: Airlines/Aviation
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 09/10/2022
Setting up support
Excellent.
As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer.
I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks
Pros
Simple interface
.......................
Cons
Supporting documentation jargon
........
Response from Acefone
Hello Mr Stefan
Thank you for choosing Acefone and sharing your valuable feedback with us.
Our support team works day-in & day-out to make your process easier and meet your needs. They will be delighted to read your kind words and be motivated to help more folks like you.
If you wish to share anything more, you can always reach us at [email protected] or give us a call at 0800-084-3663.
~Team Acefone
Replied 25/11/2022
