About Atera

Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over their networks and devices from anywhere, so they can work smarter and faster. With Atera, you can manage your entire IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love — all in one place. Our pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most. *New: Atera integrates with Open AI (the creators of ChatGPT) for quick and seamless script creation and execution, saving IT professionals time and letting them focus on the work that can’t be done without them! Try Atera for free: www.atera.com Atera Pricing Atera offers transparent pricing, with unlimited devices at a fixed cost so you can continue growing your team and coverage without growing your bottom line. Atera offers a product for IT departments and a product for MSPs. For IT Departments: Professional - from $149/technician billed annually, or $169/technician/month, billed monthly Expert - from $169/technician billed annually, or $199/technician/month, billed monthly Master - from $199/technician billed annually, or $239/technician/month, billed monthly Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly Enterprise - contact us! For MSPs: Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly Growth - $129/technician/month, billed annually or $149/technician/month, billed monthly Power - $169/technician/month, billed annually or $199/technician/month, billed monthly Superpower - let’s chat!
Atera Software - Fully integrated IT management solution
Atera Software - Monitor unlimited devices
Atera Software - Remote access included
Atera Software - Automate alerts
Atera video
Atera Software - Fully integrated IT management solution - thumbnail
Atera Software - Monitor unlimited devices - thumbnail
Atera Software - Remote access included - thumbnail
Atera Software - Automate alerts - thumbnail

Atera pricing

Atera does not have a free version but does offer a free trial. Atera paid version starts at USD 99.00/month.

Starting Price:
USD 99.00/month
Free Version:
No
Free trial:
Yes

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Atera Reviews

Feature rating

Value for Money
4.7
Functionality
4.3
Ease of Use
4.6
Customer Support
4.5
5 reviews of 341 View all reviews
Michael
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/12/2022

Atera is the perfect IT Swiss Army Knife I need, and I use it EVERY. DAY.

Indispensable. I have recommended Atera to colleagues several times. For servers in particular, I used to log in with Microsoft Remote Desktop. Having Splashtop installed lets me use one solution for servers or laptops. Before Atera, I was using Teams to assist users with endpoint issues. The data consumption on a call like that is atrocious. with Atera, it's much more efficient.

Pros

Number one. You pay for a SEAT for the admin, not for how many devices you manage. That is MAJOR. Next, the tools are very intuitive, the interface clean. I am Mac based, but manage over 50 Windows devices and servers from my MacBook Pro. Setup and enrollment of devices is simple and straightforward. Nearly everything I need is at my fingertips once the device reports in.

Cons

I still need to make some adjustments to my thresholds for alerts. Way too many of them popping up for memory usage and storage use over 85%. But those alerts are there for a reason. My problem is older devices with very limited memory and storage that need to be mothballed. I have also not had time to get audio configured properly so I can converse with and end user while assisting through Splashtop. Need to look up training articles on that.

Response from Atera

Hi Michael,

Thanks so much for leaving such a detailed review of our platform.

It is great to hear that you are using the solution every day, and like our pricing model (as much as we do!), as well as the fact that the platform itself is very intuitive and user friendly.

I understand that getting too many alerts can be frustrating, and if you need help setting these up, I invite you to check out our KB article: https://support.atera.com/hc/en-us/articles/217632337-Create-or-Edit-an-Alert-Threshold-Profile If there are any other issues that you need help with, please reach out to our 24/7 support who are more than happy to help.

Overall, calling Atera "indispensable," is very much appreciated. May you continue to find the platform as efficient for your business needs moving forward!

Replied 15/12/2022
Paul
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 05/05/2022

Mid-level RMM and PSA solution

The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Pros

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable.

Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Cons

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply.

Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

Alternatives Considered

ManageEngine ServiceDesk Plus and Autotask PSA

Reasons for Choosing Atera

LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Switched From

Freshdesk and GoTo Meeting

Reasons for Switching to Atera

The low cost was more appealing and the feature set looked like it was worth pursuing.

Response from Atera

Thank you for your review and for being a loyal Ateran!

Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy.

And yes, the unlimited endpoints, is a HUGE draw for our customers.

Thanks again for your review!

Replied 23/08/2022
Tim
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
0

3
Reviewed on 14/12/2022

Great all-in-one integrated MSP/RMM service

I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company.

Pros

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

Cons

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

Alternatives Considered

N-central and MSP Manager

Reasons for Switching to Atera

complete/all-in-one, enthousiast team with quick release of new features. Personal contact with dutch team

Response from Atera

Hi Tim,

Thanks for leaving this great review.

It is important to hear both what you like about Atera ("flawless integration," the pricing model, all-in-one solution) and where we can improve (Mac agent in the pro subscription, Dutch language available on the platform).

We appreciate your valuable insight, and hope that you continue to find Atera is efficient and helps you work the most effectively!

Replied 15/12/2022
James
  • Industry: Investment Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/11/2023

A comprehensive and striking Remote Monitoring and Management Tool.

Pros

It is simple to use Atera as it have a clean and intuitive design.Atera provides remote IT support to our customers.It enhance fast access and control of our remote network and devices.It enhance real-time monitoring of network, devices and clients.

Cons

It's well-designed to achieves our organization objectives.I haven't encountered any inefficiencies with Atera.

Response from Atera

Hey James,

Thank you for sharing your outstanding experience with Atera! We're thrilled that our platform's clean and intuitive design has made it simple for you to use.

It's fantastic that Atera aligns so well with your organization's objectives and that you haven't encountered any inefficiencies with our platform. Your satisfaction and seamless experience are what we strive for!

Should you ever have any new insights or suggestions for further enhancements, please feel free to reach out. Your feedback is invaluable in shaping the ongoing improvements to Atera.

Thank you for choosing Atera and for your fantastic review!

Replied 22/11/2023
Graham
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/12/2022

Atera, a Strong Contender for anyone starting up an MSP-based business.

This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Pros

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Cons

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

Alternatives Considered

NinjaOne

Reasons for Switching to Atera

I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

Response from Atera

Hi Graham,

Thanks for taking the time to leave this detailed review of the Atera platform.

We are very glad that you were drawn in by the pricing model, and that you like how often we release new features.

Regarding the price increase, we are very sorry that you did not receive prior notification of this. The email was sent out to the main contact on every account, and it is possible that it went to the wrong contact.

Please reach out to support so that we can ensure that the correct email is listed, to avoid missing important communication in the future.

We hope that Atera continues to be a vital part of your business, and that you are able to take full-advantage of the features.

Replied 27/12/2022

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