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About Dynamics 365
Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word.
The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers.
Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.
Dynamics 365 pricing
Dynamics 365 does not have a free version but does offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
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Dynamics 365 Reviews
Feature rating
5 reviews of 5,784
View all reviews
Maria
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
5
Reviewed on 26/11/2024
Windows dynamic 365
Well, I'm a new user. Obviously I've used Windows in the past but Dynamics is new to me. A am just gaining experience with it but so far it's very user friendly and very much what I would expect from a Windows product.
Pros
I loved the options of using all of the advanced features that I expected from the Windows 365 plus plus a bunch of extras. Plus the app is very user friendly.
Cons
Overall, the only thing that I would say is a problem with Dynamics 365 is cost, especially when considering larger companies when it comes to licensing.
Nikhil
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 08/12/2024
Functional Consultant
Using Dynamics 365 in our company at all levels P2P, R2R, Finance Module, Production Module, Quality Check
Pros
Integrated all departments in one place, Finance, Purchase, Sale and Warehouse
Cons
Manual over-writing with code functionality
Cavan
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 21/11/2024
OK But Frustrating.
Mostly ok, frustrating and hard to keep up to date.
Pros
It looks like it might integrate well with quite a lot of other areas of the business.
Cons
Not very intuitive, slow response. Takes a lot of time to get it working in such a way that you can find it useful.
David
- Industry: Environmental Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 26/10/2024
Comprehensive and Scalable Solution for Business Operations
My experience with Dynamics 365 has been positive overall. It offers a comprehensive set of tools that effectively streamline business processes and improve visibility across departments. While there’s an initial investment in training and setup, the long-term benefits of increased productivity and interdepartmental collaboration make it a valuable asset for mid-sized to large organizations.
Pros
What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments straightforward. Dynamics 365 also provides a wide range of modules that cover almost every aspect of business operations—from CRM and sales to supply chain and finance—allowing teams to work within a single platform. Its flexibility and customization options make it adaptable to various industries and specific business needs.
Cons
One challenge with Dynamics 365 is its steep learning curve. Some users may find the interface complex, especially when first setting up custom modules or workflows. Additionally, the licensing model can be costly, particularly for smaller businesses, as costs can accumulate quickly with additional features or modules.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Dynamics 365
O365 suite integration in the cloud, sharepoint and power automate/apps.
Jérôme
- Industry: Pharmaceuticals
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 08/11/2024
Microsoft power for a global solution
Good after learning the usage and make sure anyone is aware of consequences of any modifications
Pros
The globalness of the solution backed by Microsoft with many updates
Cons
The solution is light and not customizable enough
