Dynamics 365

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.
Dynamics 365 Software - Microsoft Dynamics 365 business performance
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights
Dynamics 365 video
Dynamics 365 Software - Microsoft Dynamics 365 business performance - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights - thumbnail

Dynamics 365 pricing

Dynamics 365 does not have a free version but does offer a free trial. Dynamics 365 paid version starts at USD 50.00/month.

Starting Price:
USD 50.00/month
Free Version:
No
Free trial:
Yes

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Dynamics 365 Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.1
Customer Support
4.2
5 reviews of 5,691 View all reviews
Jeremy
Jeremy
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 04/09/2024

Dynamic for cleaning company

Very positive with constantly use and will definitely be a life time user

Pros

The ability to integrate it into multiple other programs as it allows us to use Microsoft to be able to communicate with multiple people

Cons

There's truly nothing negative about Dynamics 365 as Microsoft has put a lot of work into this

  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/07/2024

Microsoft Dynamics 365: A Comprehensive Review

Cost is incredibly good, Azure integration, and a vibrant community of support. Microsoft is heading in a direction I want to go. We made the switch to this software because it had broader options in terms of:

- Strong consulting partnership
- Strong services expertise
- Overall cost
- Financial/organizational viability
- Product roadmap and future vision
- Product functionality and performance
- Breadth of services
- Strong customer focus
- Strong user community

After utilizing this software, I know it is the best fit for us, and we will not switch to anything different.

Pros

The future of this product is incredibly bright, and the cost of entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

I have used this software for over 7 years and have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps, the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor, namely Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and other competitors also do not have anything like Azure. Having all of your business applications under such an umbrella is incredibly powerful.

Using Dynamics 365 has completely transformed our billing and invoicing operations. For a small entrepreneur, managing finances is paramount, and this software has simplified everything. Its packages are designed in a way that allows customers to easily customize details like the logo without losing their personal touch, ensuring uniformity throughout the organization, including on documents such as letterheads.

Generating invoices electronically or manually, and tracking what has been paid against what is owed, has never been easier since this system handles everything. For instance, it has been crucial because we used to spend too much time going through many paper records trying to find out who owes what. Now, everything happens with just a click.

Microsoft Dynamics 365 is an extraordinary tool to use. I recommend it to all prospective users. It has great and brilliant features, is efficient, and its capabilities are impressive. This software has given us numerous new capabilities, such as:

- Upgrading dynamic processes
- Improving business process results
- Driving innovation
- Enhancing business process agility
- Improving customer relations/service
- Driving revenue growth
- Cost management
- Improving supplier or partner relationships
- Creating internal/operational efficiencies
- Reducing time to market

Microsoft Dynamics 365 is an incredible tool for scheduling and creating effective workflows. It allows us to manage our staff professionally. The reliability of Microsoft Dynamics 365 is something I greatly appreciate. It has been easy to use and customize.

Cons

I have had less than ideal interactions with support. Mostly they are positive, but often they do not know enough about the product and ask for information I already provided in detail upon initial case submission. That being said, this product is innovating and improving so much that it is unrealistic to expect all support staff to be 100% on top of their game. They should be, but realistically, you will encounter intermediaries before reaching someone who can actually help. This isn't really a Dynamics issue, but you will need to rely on support if you go with an online installation.

Understanding all the finer points of this software is tough—it gets difficult soon after you start using it. The financial tools bundled with Dynamics 365 are crucial for management, even if we don’t fully understand them yet. However, it’s still a tough nut to crack, and setting up the software takes a lot of precious time.

Despite this, I am impressed by Microsoft Dynamics 365. It is a brilliant program with impressive reliability. It makes field management of our staff smooth and effective, and managing customer relationships is simple. Microsoft Dynamics 365 is a quality software to use, with quality features. We won't change a thing, and the promptness of the vendor's responses makes things even better.

Ritesh
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

3
Reviewed on 05/08/2024

Make easy to download and start work

I tred once to download this software from Google but there are somany softwares. And make me confused that what was the software i looked for . Its take tomuch time to search and last i found the one i was looking for it Dynamics 365

Pros

They have good service and good software easy yo work and all function

Cons

Abput this its charges are high and if they give free trail download for 3-6 months

Linus
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/07/2024

Competent Support for Business Operations.

Dynamics 365 has captured multiple operational needs for companies, and this improves the sales and revenue

Pros

Dynamics 365 has valid and focused operational options, and this resolves all the business demands.
Dynamics 365 has a significant customer support players, and this resolves challenges that occur.

Cons

Dynamics 365 is timely, with no operational defect from the vendor.

Callum
Callum
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/09/2024

Everything you need

Very good due to the breadth of options and features available.

Pros

Variety of different programmes that help me complete my work tasks. Simplicity of use and brand knowledge.

Cons

Some of the solutions can be basic such as power point templates so I have to integrate with other systems.

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