--- description: Review of Join It Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Join It | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Fitness Software](/directory/4675/fitness/software) > [Join It](/software/107799/join-it) # Join It Canonical: https://www.softwareadvice.com.au/software/107799/join-it Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/107799/join-it?page=2) > Join It is a cloud-based membership management solution built for small and midsize businesses. It allows users to build a centralized membership database, search contacts, create web pages and more. With Join it, businesses can create customizable landing pages for their events and invite prospective and current members to register for upcoming events. Organizations can create custom membership plans offering different benefits at different prices. Membership renewal periods can be defined using recurring billing tools. Join It offers dedicated portals that enable members to create profiles and enter personal details, including profile photos. The solution integrates with Stripe to process online payments. It also integrates with various other applications such as MailChimp, SurveyMonkey, Emma, Eventbrite and Campaign Monitor. Pricing is per user per month. Plans include customer support via email and chat > > Verdict: Rated **4.7/5** by 82 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 82 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Join It - **Location**: Seattle, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Basic: $0 Pro: $29 / month Business: $99 / month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, French, Spanish - **Available Countries**: Australia, Belgium, Brazil, Canada, France, Germany, Ireland, Italy, Mexico, Netherlands, New Zealand, Singapore, South Africa, Spain, Sweden, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Attendance Tracking - Billing & Invoicing - CRM - Chapter Management - Class Management - Client Portal - Communication Management - Contact Database - Contact Management - Credit Card Processing - Customer Database - Customisable Branding - Customisable Forms - Customizable Fields ## Integrations (12 total) - Campaign Monitor by Marigold - Constant Contact - Emma by Marigold - Eventbrite - Mailchimp - Mailjet - QuickBooks Online Advanced - Sendlane - Slack - Stripe - SurveyMonkey - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Fitness Software](https://www.softwareadvice.com.au/directory/4675/fitness/software) ## Related Categories - [Nonprofit CRM Software](https://www.softwareadvice.com.au/directory/4788/nonprofit-crm-software/software) - [Club Management Software](https://www.softwareadvice.com.au/directory/4660/club-management/software) - [Membership Management Software](https://www.softwareadvice.com.au/directory/4395/membership-management/software) - [Fundraising and Donor Management Software](https://www.softwareadvice.com.au/directory/417/fundraising-software/software) - [Association Management Software](https://www.softwareadvice.com.au/directory/447/association-management/software) ## Alternatives 1. 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Otherwise the automations are great, and I love the custom admin fields. > > **Cons**: Really needs to have a Zapier integration so that I can do more reporting and moving of data automatically. Also I'd love to see a referral system built for memberships...that's something NO ONE in the business has and it would be a huge selling point\! > > Their customer service is second to none and literally has kept me from pursuing other more robust platforms. I'll take a company that's willing to listen to their users over a huge name that has a few more bells and whistles but is unreachable and / or provides the standard "that's a great idea. I'll send it to our team. Maybe one day we'll do something about it." ----- ### "Great choice for membership management/payments for small organizations on a limited budget" — 4.0/5 > **Tony** | *13 January 2022* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Easily handles our membership management needs with a minimum of fuss. Handles payments through Stripe transparently. Also handles off-line payments without much bother. Imports member lists through Excel and from MailChimp. Excellent value for the money. Tremendous customer support (can't say this enough\!) > > **Cons**: Wish we could more tightly integrate JoinIt forms into our WordPress site without tripling the cost of our subscription. Would like a few bulk update/delete options for our membership lists. > > What is most outstanding about JoinIt is their customer support. I manage 100+ Software-as-a-Service installations in my professional life and have never experienced better customer support than what JoinIt provides. Almost instant responses to tickets by super-knowledgeable staff, problems resolved very quickly, whether they're issues I caused or perhaps the rare problem at their end. Kudos to JoinIt. ----- ### "Prepare for poor to no customer support and significant unannounced changes" — 1.0/5 > **Paul** | *1 February 2022* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: Initial ease of use and clarity of finctions. > > **Cons**: Unannounced changes effecting payments > > Terrible. It started off well, until you got your first proven. By that point you are pretty much committed to trying to make it work. Their customer service is slow and unhelpful, and comes across frankly as uninterested. This year they started making changes to their platform that significantly affected its usability and how our clients interacted. They were unwilling to discuss and the answer we got was essentially “sorry that’s how it is”. This week we have a seen more changes that are intrinsically linked to how we do business. We’ve had never parents randomly canceled, we’ve been unable to set up payments to the future with any confidence and more and more collapses in how it functions. Fortunately e had already found an alternate platform and have started migrating new customers to that. Now we are forced to do a full migration which will costs significant staff hours and embarrassment with clients. Changes to platforms happen I know this but to make major changes without announcement and with a shrug of the shoulders is Damsgaard f for business. The biggest issue we have is their customer service is basically non existent. Do not expect help. ----- ### "a view from an old Garden" — 5.0/5 > **glynis** | *4 March 2022* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Very simple and quick to use. We can train our front of house personnel to use it with ease. As a tiny heritage garden charity we did a lot of research initially and the low set up price was really crucial. We were very nervous about signing up to a US based company- a big jeopardy for us . But they were really approachable and very efficient. It never felt ,like we were too small to count, there was a lot of patience that so many of us were volunteers. The dashboard is really easy to use and to navigate. lots of in depth info about each member easily accessible. And it loads quickly too \! It took a bit of work to understand the jargon to set it up - but tha was mainly because we'd never had another membershipo system before. Its logical and visually appealing to work with > > **Cons**: A few irritations about joint memberships versus affiliated memberships and a bit more flexibility around length of membership etc would be good. For our size, needs and staff capacity I dont think there are many downsides > > really positive and lots of support when you need it ----- ### "JoinIt works very well for our non-profit\!" — 4.0/5 > **Gordon** | *27 October 2021* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: We love the integration with Mailchimp and Eventbrite. But my favorite thing about JoinIt has been their amazing customer service. It made it so much easier to get set up and they are incredibly responsive. We're a very traditional non-profit that has been using manual processes for years. We were anticipating a much more difficult transition to the 21st century, but JoinIt made it surprisingly painless. > > **Cons**: There is a lack of flexibility in some areas, ie configuration of the payment page for new members. Also, there is some limitation in capabilities of the communication tools. But given the price entry point, these are minor issues and can be worked around with other tools. > > We have been very happy with the implementation of JoinIt. We look forward to further integrating it into streamlining the member experience and providing more cross functional tracking once our Club returns to more normal post-COVID activities. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/107799/join-it?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/107799/join-it) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data