About Bookeo

Bookeo is a cloud-based booking and reservation solution that caters to tour operators, travel agencies, schools, therapists, photographers and event organizers. The solution offers Bookeo Appointments, Bookeo Classes and Bookeo Tours modules within a suite. Primary features include appointment booking as well as tour and class scheduling and booking. Other features include appointment calendars, a client database, online payments and scheduling, and the solution offers marketing capabilities. It also allows users to customize their reservation widgets, track reservations, send email and text notifications, manage booking carts and customer views of tour bookings, schedule tours and activities, maintain a customer database and generate advanced reports. Bookeo helps users manage their workflow and analyze business performance. It offers integration with payment portals, calendars, shopping websites and website builder applications. Some of these include Stripe, Authorize.net, PayPal, Sage Pay, Google Sites, Tumblr, WordPress, Xero, QuickBooks, Shopify, Google Calendar, iCal, Office 365 and Outlook. Bookeo is available in 32 languages including English, French, German, Italian and Spanish.
Bookeo Software - Beautiful layouts for your booking page
Bookeo Software - Beautiful layouts for your booking page
Bookeo Software - Beautiful layouts for your booking page
Bookeo Software - Dashboard and Calendar
Bookeo Software - Online and in-store payments
Bookeo Software - Beautiful layouts for your booking page - thumbnail
Bookeo Software - Beautiful layouts for your booking page - thumbnail
Bookeo Software - Beautiful layouts for your booking page - thumbnail
Bookeo Software - Dashboard and Calendar - thumbnail
Bookeo Software - Online and in-store payments - thumbnail

Bookeo pricing

Bookeo does not have a free version but does offer a free trial. Bookeo paid version starts at USD 14.95/month.

Starting Price:
USD 14.95/month
Pricing Details:
No consumer fees. No commissions.
Free Version:
No
Free trial:
Yes

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Bookeo Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.2
Customer Support
4.4
5 reviews of 83 View all reviews
Ani P.
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 05/04/2022

Book Anytime

Very happy with what I need it for, plus they have wonderful customer service.

Pros

The ease of set up & use. I can charge clients online without wasting time after the session.

Cons

To have more tools available the price increase is too high

Response from Bookeo

Thank you so much for this 5-star review, Ani.

We are so happy to hear that you are enjoying Bookeo. We really appreciate you being a customer and helping to share the word about us.

Please note that all features are enabled with all plans. Our plans are based on the number of resources, users and bookings/month.

Please do not hesitate to contact us should you need any help. We're here for you anytime.

Shannon

Replied 07/04/2022
Stacie S.
  • Industry: Recreational Facilities & Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/06/2022

Very happy customer for over a year!

I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to.

Pros

1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add.
2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use.
3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional
4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier!

Cons

Nothing! Everything has worked great for me so far.

Alternatives Considered

Peek PRO Tour Operator Software and FareHarbor

Reasons for Switching to Bookeo

I liked that I could set everything up myself and use my own external systems. I liked that there was a trial period to try it out and I didn't have to sit through a sales pitch.

Response from Bookeo

Hi Stacie,

Thank you for sharing your amazing review of Bookeo. We appreciate you taking the time to share your detailed feedback and comments!

We are thrilled to hear you found Bookeo easy to set up, use, and update when needed - and that it makes your life easier.

Thank you.
Shannon

Replied 14/06/2022
Christine W.
  • Industry: Real Estate
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
2

3
Reviewed on 24/03/2021

Very basic and no desire to improve

I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.

Pros

The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration

Cons

You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.

Response from Bookeo

Hi Christine,

Thank you for taking the time to leave a review.

I read all the support requests you sent us and the timely replies from our support team. Please note that:

- Bookeo sends the booking confirmation email only to the customer making the booking and not to all the participants. This feature works in a similar way for all the other booking systems. However, please note that you can use our API to send a booking confirmation email to participants. Unlike other booking systems, we do not charge additional fees to use the API.

- The Zoom integration has successfully been used by many customers during the Covid-19 pandemic. It seems that you would like to send a Zoom link for non-confirmed bookings. As our technicians explained, the zoom link is only sent once the booking is confirmed. Again, this feature works in a similar way for all the other booking systems.

Shannon

Replied 30/03/2021
Cédric A.
  • Industry: Alternative Medicine
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/09/2020

Best software until, Vest value, Best Support

SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way.

Pros

Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution.

Cons

Some options in the display could be improve like for the courses, Email automatization for teachers, some API.

Alternatives Considered

Eversports Manager

Reasons for Choosing Bookeo

Too crazy expensive and you don't need 90% of the features. Mindbody also does not respect privacy and market competitors to your own clients. Bad support, you are only "a number".

Switched From

Mindbody

Reasons for Switching to Bookeo

Less expensive, simple, and honest MONTHLY Fee that you can stop any time. Most of competitors contract you and you can't go out of the product before 1 year or else (contract because they know their product if not good !). I feel free with bookeo !

Response from Bookeo

Cedric, thank you for the great review!
Please do not hesitate to contact us if you ever need help with your Bookeo account.

Shannon

Replied 15/09/2020
Vanessa W.
  • Industry: Computer & Network Security
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

4
Reviewed on 31/08/2020

Not created for National business (NOT timezone friendly)

Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system.

Pros

It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes.

Cons

No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you.

Alternatives Considered

Google Forms, Calendly and SurveyMonkey

Reasons for Switching to Bookeo

I haven't made my decision yet. For our sister company it will be a big NO due to the timezone issue. Not sure if I will get restored confidence in my custom and required fields not disappearing out of no where to continue using this product. It doesn't seem reliable right now but I will give the benefit of the doubt if this was just a one time occurence.

Response from Bookeo

Thank you for your review, Vanessa.

Bookeo does not currently offer the feature to convert appointments into your customers' timezone, however, it can show the timezone of the booked appointment.

As for the custom fields issue, please check your inbox. Our technicians checked your account logs and explained that you explicitly deleted those fields from your account settings on August 28. When you deleted the fields, the system showed you a message informing you that all data related to those fields was going to be deleted, and you decided to proceed with the deletion.

Shannon

Replied 15/09/2020

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