LiveAgent

Pros

Setting up LiveAgent was so easy and it was easy to customize to meet our needs. The advanced security and privacy features that ensure safe communication environment. LiveAgent has a live chatting feature for quick information sharing. The performance reports help analyze and improve our communications and support services to clients and customers.

Cons

LiveAgent has shown no cracks in its performance. No complaints about it.

Pros

I am able to answer more tickets with LiveAgent. Satisfy your customers with fast and productive replies. This is the right tool for our business and their customer service is very good. The fact that it has advanced chat features makes communication proactive. Unlimited call recordings, excellent customer care, there is a lot to mention, try it and you shall testify.

Cons

Nothing at all, it's amazing how this software works

Pros

LiveAgent is very good product to use in our company, we are able to manage remotely IT support and technical tickets

Cons

We are very satisfied with support and services. And we do not have anything to dislike about these products.

Pros

The subscription could be cancelled anytime, no commitment. Makes every lead count through professional assistance.

Cons

LiveAgent lets us focus on what matters most and this is my ultimate goal.

Pros

LiveAgent is a must for your company, you can make your work even easier that what it is right with all the tools it can provide, you can manage your hotlines or even on real.time chat with your customers, real time conversations makes customers feels appreciated and that can be translated to a happy customer bringing new ones for sure.

Cons

We haven't fine anything that we don't like yet about it, because you can customize it as you wish, use it as you need perfectly and really easy to understand for your agents, supervisors or managers

Pros

Great software! Easy interface and really fast support. Even in the weekends they reply within like 1 minute through the chat.

Cons

We considered adding a WhatsApp integration, but compared to just managing your e-mail the price difference is quite big since all agent accounts go up in price.

Alternatives Considered

Reasons for Switching to LiveAgent

Pros

All-in-One Support System
Fast and Reliable Live Chat
Ticketing System Efficiency
Ease of Use – Simple setup and user-friendly interface.
Customizable and Scalable

Cons

Limited Integrations, Learning Curve for Advanced Features

Alternatives Considered

Reasons for Choosing LiveAgent

Switched From

Reasons for Switching to LiveAgent

Pros

I love the features of integration & Tag

Cons

The time to time refresh but I love the overall tool

Pros

Easy set up , very good customer interface and very helpful and fast support.

Cons

some non native integration, as WhatsApp and phone will need a 3rd party service provider, it could be done in all in one for easier access.

Pros

Their User Interphase is very intuitive and easy to use.

Cons

The Knowledge Base has only two settings for their publications: Public or Internal.

Alternatives Considered

Reasons for Switching to LiveAgent

Pros

I like the Features and Integrations live agent provides

Cons

One stop solution of integrated Call, Chat & Emails

Alternatives Considered

Reasons for Choosing LiveAgent

Switched From

Reasons for Switching to LiveAgent

Pros

Simple to learn, complete and all in one software.

Cons

I can not think of anything that is not good.

Alternatives Considered

Reasons for Switching to LiveAgent

Pros

Live agent is one of the most advanced chatbot tool which help our business to connect with our customers through chats, phone calls and other sources. It works online and it's interfaces is also quite simple and easy to navigate and learn as we have been using this from more than 2 years now. So, it has definitely helped us in laying off lots of physical customer support from the organisation.

Cons

I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other hand it also provides lots of chatting options and customer connectivity features in the organisation but it may not be a great tool for small companies or local businesses.

Pros

LiveAgent enhances immediate customer support through live chat and integration with omichannels such as email, chat and social media.

Cons

Truth be told, I am getting everything I yearn to streamline customer satisfaction with LiveAgent.

Pros

I use LiveAgent on a daily basis to communicate with customers through voice, video and live chat. That way, K have improved customer satisfaction which help retain customers leading to high ROI.

Cons

Never have I experienced any error on LiveAgent, even though I haven’t used it for so long.

Pros

LiveAgent enhances customer satisfaction through real-life ticket and issue management.

Cons

I haven’t explored all the features, but LiveAgent suits all my needs with zero errors along the way.

Pros

LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues.

Cons

Ever since I started using LiveAgent, I have never experienced issues on my end even though I am less than 2 years old user.

Pros

The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting our social media platforms with this platform and now we can cater to all of our customers reaching us from multiple social plaforms.

Cons

Liveagent gave us a great experience but it did not give the best analytics of data which it should have given after a huge customer interaction. The informatis are limited and not enough to understand the improvements that are needed for a better customer experience.

Pros

LiveAgent offers a comprehensive set of features which makes customer support straightforward and easy.

Cons

I have used LiveAgent for years now and I lack nothing to dislike since it meets all my needs.

Pros

LiveAgent is one of the most unique and outstanding held desk software solution for businesses which comes with unified ticketing system offerings along with multi channel chat support system for wider reach, leading to overall greater customer satisfaction. LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement.

Cons

I often feel and observe that the UI handling and working often becomes bit cumbersome for new users as its bit crowded and needs more sorting and arrangement with structuring and layout. Some fine tuning is required to enhance its usability and make it more easily accessible to users without much hassle.

Pros

LiveAgent offers a wide range of features from email management, unified communications, customer experience to engagement in one single integrated repository.

Cons

Every aspect works perfect for me when using LiveAgent at workstation.

Pros

Pro Tip: Get LiveAgent and you'll instantly have a crystal ball allowing you to view your customer's online habits, what they are looking for the most, etc....

Cons

Absolutely nothing! This is a direct connection to every insurance seeker who comes to my website looking for a quote or some guidance on insurance coverages.

Pros

Support from the Liveagent in every case we had so far.

Cons

Nothing, everything is great and we like it.

Alternatives Considered

Pros

Friendly helpful very nice clear voice. Worked in a timely matter

Cons

Talked fast but found my answer helpful thank u

Pros

LiveAgent is known for its comprehensive and intuitive features that enhance customer support. Some of the key highlights include its multi-channel support, ticket management, live chat, and automation capabilities. These features enable businesses to streamline their customer service processes and provide efficient and effective support to their customers

Cons

LiveAgent can be a bit steep, especially for users who are not familiar with customer support software. Additionally, some users have expressed the need for more advanced reporting and analytics features within the platform. It's important to note that these opinions may vary depending on individual preferences and requirements.

Pros

Live Agent is affordable and it's implementation in our organization was flawless. For us the proactive live chat and the ticketing system are the star of they show. They provide us with comprehensive communication tools help manage and organize customer enquiries from emails, social media, websites into a single chat box . Tickets makes it easy to identify each enquiry and personalized responses and quickly give feedback. We also appreciate the performance reports that help us understand how our customers are using our services and help us boost our customer support . Live Agent has embedded robust privacy and security features that help us communicate securely and protect our customer data

Cons

Network hitches usually cause delays and disruption of our customer interaction. Long wait times l especially for sensitive issues lead to frustration and negative customer experiences..

Pros

The AI auto-reply tool that help us offer customers quick responses. LiveAgent integration with our other products makes it easy to centralize our customer communications. The detailed reports and logs that help us to track our success in customers engagements. LiveAgent has multiple ways to interact with customers like live chats and calls.

Cons

There has been no problems with LiveAgent. The experience has been spotless.

Pros

Enhancing customer satisfaction is the main objective of every business. LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool.

Cons

Never have I had even a glitch while offering customer support with LiveAgent.

Pros

As Chief Editor in Education Management industry, I use LiveAgent to offer customer support via live chat and calls.

Cons

I have used LiveAgent for 18 months now and I have not yet come across any defect.

Pros

Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction.

Cons

Advanced customizations are only available on higher-tier plans. Luckily, I am using premium version, so I no longer face limited customizations.

Pros

I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository.

Cons

LiveAgent is the most robust customer support program which I have ever used.
I find nothing to outline as a flaw since it accomplishes all my needs.

Pros

LiveAgent is used across all departments in my organization.
I like that it allows me to offer live customer support.

Cons

It was quite daunting to integrate to our company website until we acquired support from the vendor success team.

Pros

LiveAgent enables me to communicate seamlessly with customers via live chat which boost customer satisfaction.
Availability of ticketing tools convert customers inquiries into real-time trackable and manageable support tickets.

Cons

Ever since 2021 when I implemented LiveAgent, I have never encountered challenging aspects.

Pros

I liked the way the information was straight forward and easily understandable. It was very thoroughly explained and I would recommend it to others.

Cons

I would suggest to include more audio visual content to enhance the experience of all users and reach all types of audiences and learners.

Pros

The live chatting function that makes messaging quick and smooth. Highly advanced communication privacy features that keep conversations private. Calls recording tool that makes it easy to follow up on individual peer cases.

Cons

I have disliked nothing about LiveAgent. All features has met my expectations.

Pros

LiveAgent is the central repository for customer communication management in my Automotive agency. It streamlines customer support in real-time.

Cons

Were it not for LiveAgent, I would be facing a lot of issues engaging with customers.

Pros

Their customer service help desk is what I love most. It helps in answering all questions and helping troubleshoot issues. Has incredible features like live chat which enables us to chat with our customers in real time.

Cons

Everything has been good,no cons as for now.

Pros

LiveAgent is great because it consolidates all my communication channels in one place and makes it easy to automate my workflow. My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer their questions conversationally.

Cons

When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness. Note that this doesn't happen all the time, but it has happened to us.

Pros

Among the many great things about this application is how fast and easily any user can become used to its straightforward UI. There is a mobile version of the product that eliminates the requirement to physically visit an office team in order to initiate a live chat with clients.

Cons

Notifications are generated for certain messages, but not for others. It lacks the consistency of email notifications, which could be a mistake given the current state of affairs.

Pros

I appreciate the way LiveAgent's automation simplifies ticket creation for the customer, and its ability to seamlessly route to the appropriate departments quickly to provide the best service. I like the LiveAgent dashboard very much because it is comprehensive and contains all the details and everything related to open tickets and the latest updates to them. It is great that LiveAgent is able to reassure the customer by providing him with a reference number to follow up on the status of the order, which enables him to easily check when needed. I also love LiveAgent's marketing capabilities and its ability to ask questions that attract visitors to our site and connect them directly to the right person to answer their questions. The reports provided by LiveAgent are comprehensive and always help us to make improvements that contribute to attracting new customers more efficiently.

Cons

There are no negatives with LiveAgent, all services are excellent, but I believe that updating the notifications to include the importance of the ticket will enhance our ability to provide the appropriate response.

Pros

LiveAgent enables me to save time by automating incident and ticket management which hell solve customer issues rapidly.

Cons

It was quite daunting to integrate to our company website until we acquired support from vendor technical team.

Pros

Completely Without help desk tool or without out the right live chat program can lead to high losses. LiveAgent centralize live chat, call logging, communication and ticketing tools in one place.

Cons

Currently, there is no issue on LiveAgent; whenever I face bugs live support fix it rapidly upon request.

Pros

LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems.

Cons

I am a daily user of LiveAgent and I barely encounter bugs and whenever I face slight issues, the vendor support team takes less than two hours to resolve.

Pros

Clean interface, reminder management, gamification, ticket info search.

Cons

Not perfect handling of multiple ticket merge.

Pros

This tool has a built-in reporting functionality which makes customer issues tracking easy and argent. Also speeds up repetitive tasks like ticket assignment and replying to common queries at the same time preventing blunders like duplicate replies. They also provide complimentary customer support anytime assistance is needed.

Cons

LiveAgent normally fulfill my requests and I have no issues at this time.

Pros

Liveagent is one of the highly optimised chatbots which is integrated with latest AI tools for the best customer support experience. It has multiple chatbots available according to our need which can also be customised.

Cons

The tool is fully web based and till now they doesn't have any application developed for better user experience. Every time for accessing all the details we need to login their website and interact with our clients who need support.

Pros

LiveAgent give me access to attend to unlimited clients online solving their problems

Cons

I like everything about LiveAgent and due to that, I don't have any negative word against it

Pros

There is no time or storage space limits on the tickets
The cost is affordable
The servers can be in Europe and the system is RGPD-compliant
The integration with Zimbra is also a plus (although I could not test it in the free trial)

Cons

In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.

Alternatives Considered

Reasons for Switching to LiveAgent

Pros

Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system.

Cons

I got no issues found on the product to dislike and the implementation was easy after training on the basic usability.

Pros

Pricing, Interface and Customer Support service.

Cons

Getting challenges in porting phone numbers