About LiveAgent












LiveAgent pricing
LiveAgent has a free version and offers a free trial. LiveAgent paid version starts at USD 19.00/month.
Alternatives to LiveAgent
LiveAgent Reviews
Feature rating

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great help desk tool
Great help desk software for customer support.
Pros
Fast ticketing system with multi-channel support.
Cons
UI feels a bit outdated in some areas, could improve there.
Response from QualityUnit
Hey Nedim! Thanks for your review. Glad you find LiveAgent’s ticketing system fast . We hear you on the UI—improvements are on our radar. Stay tuned for updates. Appreciate your feedback!
- The LiveAgent Team
- Industry: Logistics & Supply Chain
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
A five star experience with LiveAgent.
Wow, how I wish I heard about it earlier. I absolutely love it's features and it's intergrations.
Pros
I am able to answer more tickets with LiveAgent. Satisfy your customers with fast and productive replies. This is the right tool for our business and their customer service is very good. The fact that it has advanced chat features makes communication proactive. Unlimited call recordings, excellent customer care, there is a lot to mention, try it and you shall testify.
Cons
Nothing at all, it's amazing how this software works
Response from QualityUnit
Hi Christian,
Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with both the system and the customer service. We're here for you 24/7 in case of any questions!
-LiveAgent team
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
easy to use support customers.
LiveAgent seamlessly integrates with websites and also allows you to add agents.
Pros
I love the way it's easy to create the users account
Cons
LiveAgent is somehow cheap and therefore no dislike.
Response from QualityUnit
Thanks a lot for your kind review Elia. We appreciate having you with us! :)
- Industry: Investment Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Ideal for uninterrupted help desk.
Customers can visit anytime and find advice on their own. Great time saving tool.
Pros
The subscription could be cancelled anytime, no commitment. Makes every lead count through professional assistance.
Cons
LiveAgent lets us focus on what matters most and this is my ultimate goal.
Response from QualityUnit
Hi Artur,
Thank you very much for your feedback. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer care. Don't hesitate to reach out in case of any questions or issues - we're here for you 24/7. Have a great day!
-LiveAgent team
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Recommended!
Great! It really helps me structure our customer support.
Pros
Great software! Easy interface and really fast support. Even in the weekends they reply within like 1 minute through the chat.
Cons
We considered adding a WhatsApp integration, but compared to just managing your e-mail the price difference is quite big since all agent accounts go up in price.
Reasons for Switching to LiveAgent
This one was recommended by my customer support employeeResponse from QualityUnit
Hi Tim,
Thank you fo your review. We're glad to hear LiveAgent has been the right choice for you and that you have been satisfied with both the system and the support - our team is here for you 24/7 in case of any questions or issues!
-LiveAgent team