About LiveAgent

LiveAgent is an online Help Desk solution for eCommerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals and change and license management, all as either in-suite or standalone applications. LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party solution businesses. It is a customizable solution that can scale as small organizations grow their customer base and online services. Additionally, the solution provides a ticket management system where the ticket contains the complete stream of chat messages, emails, phone calls or messages from other communication channels between the customer and support staff of the company. LiveAgent offers a startup program is free for the first six months for startups that apply. The users can get access to a customer support software with no upfront costs. After the first six months, startups can continue using LiveAgent at a discounted rate. LiveAgent is offered as both web-based (cloud) software and on-premises installations. Additinally, the cloud option is priced on a pay-per-user basis by a number of agents, and the on-premises options use the up-front pricing model, based solely on the number of agents.
LiveAgent Software - LiveAgent Integrations
LiveAgent Software - LiveAgent Chat - Customer view
LiveAgent Software - LiveAgent Inside of Tickets
LiveAgent Software - LiveAgent Chat - Support view
LiveAgent Software - LiveAgent Call History
LiveAgent Software - LiveAgent Fully Customizable Chat
LiveAgent video
LiveAgent Software - LiveAgent Integrations - thumbnail
LiveAgent Software - LiveAgent Chat - Customer view - thumbnail
LiveAgent Software - LiveAgent Inside of Tickets - thumbnail
LiveAgent Software - LiveAgent Chat - Support view - thumbnail
LiveAgent Software - LiveAgent Call History - thumbnail

LiveAgent pricing

LiveAgent has a free version and offers a free trial. LiveAgent paid version starts at USD 19.00/month.

Starting Price:
USD 19.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to LiveAgent

LiveAgent Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.6
Customer Support
4.7
5 reviews of 1,668 View all reviews
Nedim
Nedim
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 01/02/2025

Great help desk tool

Great help desk software for customer support.

Pros

Fast ticketing system with multi-channel support.

Cons

UI feels a bit outdated in some areas, could improve there.

Response from QualityUnit

Hey Nedim! Thanks for your review. Glad you find LiveAgent’s ticketing system fast . We hear you on the UI—improvements are on our radar. Stay tuned for updates. Appreciate your feedback!
- The LiveAgent Team

Replied 10/02/2025
Christian
  • Industry: Logistics & Supply Chain
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2025

A five star experience with LiveAgent.

Wow, how I wish I heard about it earlier. I absolutely love it's features and it's intergrations.

Pros

I am able to answer more tickets with LiveAgent. Satisfy your customers with fast and productive replies. This is the right tool for our business and their customer service is very good. The fact that it has advanced chat features makes communication proactive. Unlimited call recordings, excellent customer care, there is a lot to mention, try it and you shall testify.

Cons

Nothing at all, it's amazing how this software works

Response from QualityUnit

Hi Christian,
Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with both the system and the customer service. We're here for you 24/7 in case of any questions!
-LiveAgent team

Replied 14/01/2025
Elia
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Functionality
3
Ease of Use
3
Customer Support
3

3
Reviewed on 27/12/2024

easy to use support customers.

LiveAgent seamlessly integrates with websites and also allows you to add agents.

Pros

I love the way it's easy to create the users account

Cons

LiveAgent is somehow cheap and therefore no dislike.

Response from QualityUnit

Thanks a lot for your kind review Elia. We appreciate having you with us! :)

Replied 02/01/2025
Artur
  • Industry: Investment Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/01/2025

Ideal for uninterrupted help desk.

Customers can visit anytime and find advice on their own. Great time saving tool.

Pros

The subscription could be cancelled anytime, no commitment. Makes every lead count through professional assistance.

Cons

LiveAgent lets us focus on what matters most and this is my ultimate goal.

Response from QualityUnit

Hi Artur,
Thank you very much for your feedback. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer care. Don't hesitate to reach out in case of any questions or issues - we're here for you 24/7. Have a great day!
-LiveAgent team

Replied 14/01/2025
Tim
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/02/2025

Recommended!

Great! It really helps me structure our customer support.

Pros

Great software! Easy interface and really fast support. Even in the weekends they reply within like 1 minute through the chat.

Cons

We considered adding a WhatsApp integration, but compared to just managing your e-mail the price difference is quite big since all agent accounts go up in price.

Alternatives Considered

Freshdesk, Intercom and Zendesk Suite

Reasons for Switching to LiveAgent

This one was recommended by my customer support employee

Response from QualityUnit

Hi Tim,
Thank you fo your review. We're glad to hear LiveAgent has been the right choice for you and that you have been satisfied with both the system and the support - our team is here for you 24/7 in case of any questions or issues!
-LiveAgent team

Replied 05/02/2025

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