About Booker

Booker by MINDBODY is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities. Key features include a built-in scheduler, social media booking, integrated point of sale (POS) functionality, email marketing, customer surveys and more. Booker features credit card processing, gift certificates, e-commerce capabilities and can also accept mobile payments from the customers. The solution integrates with websites such as Yahoo, Bling, Yellow Pages, SuperPages and more that allows users to advertise their open appointments. Additionally, Booker offers customer relationship management (CRM) capabilities, employee scheduling tools, a business intelligence (BI) dashboard and features inventory management, customer loyalty programs and a reporting engine. Mobile functionalities for remote access are also provided by the solution. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.
Booker Software - Booker Memberships
Booker Software - Booker Calendar
Booker Software - Booker Calendar with POS
Booker Software - Booker Customer record
Booker Software - Booker Online booking example
Booker Software - Booker Products
Booker video
Booker Software - Booker Memberships - thumbnail
Booker Software - Booker Calendar - thumbnail
Booker Software - Booker Calendar with POS - thumbnail
Booker Software - Booker Customer record - thumbnail
Booker Software - Booker Online booking example - thumbnail

Booker pricing

Booker does not have a free version. Booker paid version starts at USD 129.00/month.

Starting Price:
USD 129.00/month
Free Version:
No
Free trial:
No

Alternatives to Booker

Booker Reviews

Feature rating

Value for Money
3.9
Functionality
3.9
Ease of Use
4.1
Customer Support
4.1
5 reviews of 974 View all reviews
Tanisha
Tanisha
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/10/2022

Perfect for businesses

Pros

It is user friendly, very detailed and easy to use, accessibility 24 hours, and very much inexpensive. I would recommend that you give it a try today.

Cons

Creating packages and reports could be alot less hassling.. work needed as it relates to credit card processes.

Jasmine
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 06/12/2022

Booker is great for a beauty service provider who is starting out

I was happy with system. It helped keep my business organized

Pros

I was happy using Booker for my business for the first few years. It had online booking, kept track of clients individual notes and offered package services that clients could buy

Cons

It wasn’t as advanced as other booking systems but was worth the monthly price

Laurie
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

2
Reviewed on 23/11/2020

Booker wants you to use endless work arounds because they can't get it right

I am stuck in Booker because I have been using it since 2014. My client data base and content are huge, they have been purchased by mindbody and I had hoped for an improvement, but its worse.

Do not get stuck with this software, purchase something else. They require you to do work arounds because the software does not function properly. The reporting is shite. Please do your self a favor and look else where.

I have tow spas and they are on different versions of booker. I have asked multiple times to be placed on one version or the other.

Pros

It has a lot of useful features, sadly very few of them work as expected.
- membership processing
- gift certificates
- embedded special codes for marketing
- pixels for marketing
- cancellation policy implementation
- customer service availability
- appointment scheduling
- sales reporting
- freezing memberships
- mail campaigns and marketing

Cons

ABSOLUTELY EVERYTHING with this software requires a work around.
-I have lost members because the software randomly double and triple charges them each month and doesn't represent it in the recent orders tab so it looks as if it hasn't
- freezing members is great, but then booker charges them for ALL the months they have been frozen
- you cannot put special deals on for the holidays on gift certificates = no holiday gift certificate promos
- special codes for marketing do not auto populate for orders and cannot be found from within the order
- pixels for marketing from their marketing tools do not work
- cancellation policy is great but if the person does not have a cc on file then you cannot close the order which makes it impossible to close the drawer at the end of the night
- groups often book under the same name , booker requires you to CANCEl that appt rather than just changing the name - ridiculous
-sales reporting is not customizable, past membership reporting cannot be done. it only shows current numbers regardless of the date you enter. kind of hard to measure growth
-members may freeze their monthly billing, no benefits are accrued but when you take the freeze off it autocharges all previous unpaid months
- customer service is available - but they are often unknowledgeable and can only submit requests to development and they take months even years before they fix your problem.
- the marketing tab does not load on my booker if im running from chrome.

Alternatives Considered

ZENOTI

Reasons for Choosing Booker

Mindbody was old and clunky, I switched after only a couple months of use.

Switched From

Mindbody

Reasons for Switching to Booker

It seemed more modern and sleek at the time. Seemed to offer better options and functionality. The customer service team was great and seemed like they would be on point. There was a time when I was referring our clients to them but had to stop because the feedback from them was so awful Choosing the Booker software was one of the worst business decisions I have ever made.
Melissa
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/09/2019

User Friendly and Reliable

Booker and team were great with helping me get this set up for our specific needs and marketing requirements. The whole process with Booker and the team helps us keep everything in one place. It's definitely a more seamless integration of the things we use the most. Their customer service and training were really terrific, too. We keep learning of more tools to help our practice grow every day!

Pros

This software makes booking appointments easy for customers and staff and helps us keep our practice organized.

Cons

It took a bit of time to get used to the new system, and it's a little bit more detailed to use than our other software. Once we got it tho, it's great!

Sydney
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 30/07/2019

Very efficient for our salon

Great and we will continue to use it for our salon

Pros

Everything is easily accessible, can have multiple accounts for managers and staff

Cons

Sometimes the system glitches or CC/cash amounts aren’t matching up with the POS system at the end of the work day.

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