About athenaOne

athenahealth, recently ranked #1 by 2022 Best in KLAS for athenaClinials Ambulatory EMR for 11-75 physicians and athenaIDX practice management, provides cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. athenahealth currently works with a network of more than 160,000 providers. The EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.
athenaOne Software - Capture patient details
athenaOne Software - Track patient vitals
athenaOne Software - Measure and record details
athenaOne Software - Patient history tracking
athenaOne Software - Diagnosis and order management
athenaOne Software - Dosage monitoring
athenaOne video
athenaOne Software - Capture patient details - thumbnail
athenaOne Software - Track patient vitals - thumbnail
athenaOne Software - Measure and record details - thumbnail
athenaOne Software - Patient history tracking - thumbnail
athenaOne Software - Diagnosis and order management - thumbnail

athenaOne pricing

athenaOne does not have a free version.

Starting Price:
Not provided by vendor
Pricing Details:
Free demo on request.
Free Version:
No
Free trial:
N/A

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athenaOne Reviews

Feature rating

Value for Money
3.5
Functionality
3.7
Ease of Use
3.7
Customer Support
3.6
5 reviews of 727 View all reviews
Jarred J.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 09/12/2018

Very easy to pick up and get going.

Pros

The user interface is very friendly and everything is set up to guide you through easily while entering patient information.

Cons

Sometimes the add on software like the label printer and document printer would stop working, but that is rare.

Colleen K.
  • Industry: Medical Practice
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 18/10/2019

Athena review

For the most part excellent. Upgrades and updates seem to have slowed down and I think Athena has leaned more on the Market Place Vendors and less on enhancing included offers. I have made suggestions over the years and have given up as I do not feel the suggestions postings are something that Athena has been able to keep up with.

Pros

Claims scrubbing software. Our claims go out clean and are paid quickly. Support with MIPS. Reporting capability. Athena Text messaging. Versatility, software runs on any device. Athena text messaging. Monthly account manager calls and metrics. Partnership. Ease of creating order sets and working in clinicals. Market place partnerships are great and enhance the software and functions. Not afraid to be disruptive and things up looking for best and innovative practices.

Cons

Collector and Communicator insurance card copy do not communicate. Hoping one day soon you will be able to interface with EPIC. The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria.

Alternatives Considered

SRS EHR and Prime Suite

Reasons for Switching to athenaOne

User friendly, partnership, and overall program functions. Collector (claims scrubbing software), reporting, training, training/test site and learning portal. I had an on boarding team with Athena and my practice. The support and time we took to on board were invaluable. I loved Athena's Mission, values and vision. The MV&V was once on business cards, I really liked that, not sure what happened and haven't checked to see if it changed.
Susan C.
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
1
Customer Support
1

2
Reviewed on 18/04/2022

Terrible experience

When we first signed on with Athena almost 5 years ago things were OK. It seemed like they provided us with the onboarding help we needed, but, in the last year, it has been beyond terrible. You probably won't believe what I am about to say, but it is 100% true. 2 years into using Athena, we decided to change our practice name and speciality, and essentially needed to start another 'company' with all new tax ID etc. It required us to essentially onboard and become credentialed from the beginning again. I was assigned to someone named [SENSITIVE CONTENT] to work with this. We were about 7-8 months into the process when I started having the feeling that something was wrong, because no one was asking us for any information. I kept emailing and calling [SENSITIVE CONTENT] for reassurance that everything was going according to plan because our go live date was coming up. We had put out a lot of messaging to our patients that this big change was coming etc. I must have asked at least 6 or 7 times for clarification and he kept responding that everything was good to go. We 2 days before our go live date my rep called and apologized as she told me that actually, nothing had happened. The implementation of the new practice had been started or gotten off the ground. Apparently it had not 'gotten assigned to anyone in the right department'. Of course I was livid and just essentially dropped the process because Covid was happening and there was too much other stuff going on at the time.

Pros

The only thing I think has been really good has been its interface with labs and imaging

Cons

User ability and support: It is impossible to get any one on one help. It takes days to weeks to get someone to respond to a call. They require you submit these 'cases' when you have an urgent need which don't ever get addressed. It has been a nightmare. They are very expensive and so not worth it for what you get.

Julie S.
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 14/10/2019

Bells and whistles

We are a Family Medicine Residency which makes managing the clinic more complex for us than most clinics because our providers are all part-time, there's Faculty over site of the Residents, and they are learning. We went live 2 1/2 years ago with 75 end-users and have been very successful with Athena. Implementation took about 2 1/2 months and was up to full schedules within 5 weeks of go-live. We've added on Dulcian CCM software which has helped us earn a lot of income doing CCM just documenting time we were missing in our old EHR. We've also implemented electronic check in which has helped get more historical information in our charts and more screeners completed on our patients. We realized a 1 FTE decrease in Medical Records and have realized savings in other areas.

Pros

There are lots of bells and whistles built into the software and they are moving towards releasing more and improving all the time. Free interfaces make life so much easier for us! Athena listens to users when developing the software, they are visionary with future software needs in order to meet MIPS requirements. Implementation was big but there were people helping us through each step. We have an amazing Account Manager and meet with him once a month to go over open issues and discuss financials. Athena is overall a very forward-thinking company. Athena Marketplace has lots of add-on features to help make your staff's lives easier. We've acclimated well.

Cons

The tickler system for follow up visits are subject to user errors and need constant review. However, honestly, most recall appointment tools usually do because patients just don't return on time or try to get as much time in between visits as possible. Task assignment over rides (TAO) take some getting used to and are hard to filter for some incoming document situations. I wish there were more filters on the TAOs. Our patients feel like we over-communicate with them so if you go with Athena, make sure you start asking the patients their communication preferences from the first new appointment they schedule with you. It's important to get phone calls unchecked if they do not want reminders in several ways for the same thing. Call campaigns to get patients back in for visits are embellished with their wording and can contradict what you said in your message. ie: You do not need an appointment to get your labs drawn. Then Athena adds You are due for an appointment in the email and you don't even know they are saying that to patients so something to watch. All software has things we wish were different.

Alternatives Considered

EpicCare EMR

Reasons for Choosing athenaOne

The technology was not keeping up especially in the electronic exchange of records area and making sure we'd have all the tools we needed to meet MIPs.

Reasons for Switching to athenaOne

More freedom to do what we wanted with the product. We're a clinic and Epic was more of a software to use for a hospital system.
Mindy D.
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
2

4
Reviewed on 29/10/2021

Athena EMR

Overall, very good EMR. Great price. Poor support and improvements on hospital platform

Pros

Lots of billing intelligence and assistance.

Cons

They focus heavily on the ambulatory side, and not as much on the hospital side.
Also- long wait times for customer support.

Alternatives Considered

CareTracker

Reasons for Choosing athenaOne

We needed to have the clinic and hospital on the same platform

Switched From

CPSI EHR

Reasons for Switching to athenaOne

cost

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