--- description: Review of BEAM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BEAM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Debt Collection Software](/directory/4514/debt-collection/software) > [BEAM](/software/112725/beam-software) # BEAM Canonical: https://www.softwareadvice.com.au/software/112725/beam-software Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/112725/beam-software?page=2) > With comprehensive features that cover account data management and service provider placement, Beam's debt collection system allows debtors, debt buyers, and collection agencies to automate time-consuming administrative tasks, so receivables management firms can focus on managing account performance. As Microsoft Partners, Beam provides a secure debt collection platform that is hosted in the Azure cloud environment, with real-time support available, if needed. Beam's feature-rich debt collection system includes a drag and drop interface that allows institutions to automate complex workflows. This includes account placement, data scrub processes, and investor reporting. Beam also includes placement management, interest and fee scenario calculations, investor management, and built-in dashboard analytics. > > Verdict: Rated **3.1/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.1/5** | 7 Reviews | | Ease of Use | 2.9/5 | Based on overall reviews | | Customer Support | 3.0/5 | Based on overall reviews | | Value for Money | 2.7/5 | Based on overall reviews | | Features | 2.9/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Beam Software - **Founded**: 2008 ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: Contact Beam Software for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Auto-Dialer - Automated Notices - Callback Scheduling - Client Management - Collection Agencies - Commission Management - Compliance Management - Contact Management - Credit Reporting - In-House Collections - Payment Plans - Transaction Management ## Support Options - Chat ## Category - [Debt Collection Software](https://www.softwareadvice.com.au/directory/4514/debt-collection/software) ## Alternatives 1. 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They have a great customer service and support team. > > **Cons**: I have not found anything that I have not liked so far. > > This software has a ton of power behind it. It is very user friendly and intuitive by design. This system out of the box has solved the problems that we were having with other systems even after we customized them. I cant speak highly enough of this solution and the customer service they provide. ----- ### "beam review" — 4.0/5 > **jeremy** | *4 April 2017* | Recommendation rating: 5.0/10 > > **Cons**: MASKING OPTIONS, EDITING OPTIONS, NOT BEING ABLE TO RESTRICT ACCOUNTS CORRECTLY. ALL CONS HAVE BEEN DISCUSSED WITH TOM AND HAVE NOT YET BEEN ADDRESSED. > > There are things that need to be changed within the software. Some things really need a face lift to assist the debt buyer. I hope that beam will take these concerns serious and get to work on making the changes that are needed. ----- ### "DO NOT USE THIS SOFTWARE\! BEWARE\! DO YOUR RESEARCH\!" — 1.0/5 > **Mela** | *30 January 2024* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: NOTHING\! Misrepresentation/breach of contract. > > **Cons**: EVERTHING\! This company has literally the worst software platform I have ever seen in my 20 years in the industry. - BUGS, inaccuracies, horrible functionality, features left to be "built" out, no accounting tools whatsoever, call dialers don't even work accurately, staff is RUDE and demeaning, no credit bureau reporting functionality AT ALL, ERRORS, Value of the software, insufficient TRAINING/SUPPORT, ORGANIZATION of the platform, the inability to do daily simple tasks. > > OVERALL EXPERIENCE was literally a NIGHTMARE from day one. Not only did it take 9 mos for them to complete a conversion , which should have only taken a few weeks MAX. Once we got over, we regretted it every SINGLE DAY after. From errors and bugs, to system features and functionality inaccuracies we couldn't keep up with our day to day tasks while bleeding money. EVERY DAY was some mistake or error that we had to work on with zero to little support/assistance. BEAM software platform is a joke. With many parts of it NOT EVEN BUILT OUT YET. When brought to their attention - There was no ETA on implementing any fixes. Even found errors MYSELF in their accounting system where money was owed to US and then advised it was a BUG\! then the \[sensitive content hidden\] had the audacity to TELL US TO GET AN ACCOUNTANT?? Funny, We have never needed an accountant in 35 years and now all of a sudden because YOUR software cant perform SIMPLE Accounting tasks- WE NEED an accountant? The \[sensitive content hidden\] is NOT even willing to listen to any suggestions for updates/better performance with most of our questions not even being answered. Or even being able to BE ANSWERED, simple questions were DRAWN OUT to an email frenzy for days vs. just picking up the phone. Horrible communication. BEAM software doesn't even have a way to report your debtors to the credit bureau, which is like the main essential to run a business in collections. The 3rd party vendor they use TSB was also SHOCKED with the lack of knowledge \[sensitive content hidden\] had on reporting credit files. WE ARE NOT A SOFTWARE COMPANY we are business owners that trust the software company to complete tasks with compliance. With Latitude (our prev software) we literally clicked a BUTTON that sent all accounts to the credit bureaus. (which \[sensitive content hidden\] so arrogantly stated he didn't believe us ) We were even slapped with a lawsuit due to inaccuracies in reporting\!\!\!\! Also, been cut off by one of the major Credit bureau agencies due to having to retract a HUGE file. This company needs to be shown for what they really ARE. Definitely our fault for TRUSTING a company just because they were at a conference. THEY ARE NOT ANYTHUNG THEY CLAIM TO BE\! ----- ### "BEAM SOFTWARE REVIEW" — 5.0/5 > **Tim** | *13 April 2017* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Integrations and workflow automations. > > We partnered with BEAM software over a year ago and have been very pleased with all that was promised and delivered. Very satisfied and great people to work with. ----- ### "Customer service is not what they promised it would be" — 1.0/5 > **cliff** | *31 January 2024* | Financial Services | Recommendation rating: 0.0/10 > > **Pros**: the sales guy (who left before we went live) > > **Cons**: There are only 3 people on support staff (including the owner) they would make you feel like you were an idiot because they didn't understand your needs or didn't "use to do it that way at their other companies". > > It took 9 months to convert our data. During that time communication was scarce. I had to constantly ask for updates and next steps. After the conversion we had approximately 2 weeks of training. There is no way anyone can learn a new software in 2 weeks. There are simply to many day-to-day tasks that need to be relearned and there weren't any manuals for training so anytime you have an issue you had to reach back out to "support" for instructions or clarification. There were "bugs" in the system that caused you to think you were doing it wrong only to be told "oh that feature hasn't been built out" or "yea we knew about that issue". ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/112725/beam-software?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/112725/beam-software) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data